RENDA H.

DRISCOLL
Tel: (941) 400-7698
rendadriscoll@gmail.com
A multifaceted leader with 12 plus years experience developing and
managing and leading a wide range of learning and development strategies;
identifying training needs, providing interventions through blended e
learning, instructor led, consulting, facilitating, coaching and measuring
training effectiveness.
Director
Present
Learning and Development
AAA The Auto Club Group

June 2007 to

Works in close partnership with business unit to achieve business unit goals
by insuring that newly hired and incumbent employees as well as contractors
possess the knowledge skill and abilities to meet or exceed the expectations
of their positions and by insuring that selection, job design and performance
management practices support employee success. Also ensures the Learning
Specialists and Development Consultants meet or exceed external and
internal customer expectations.

Provide leadership, mentorship, applicable training and overall

guidance for 14 instructors resulting in a consistent yearly increase in
the overall performance rating for facilitator effectiveness in ILT
courses.
Participated on numerous hiring boards resulting in the addition of 8
exceptionally qualified personnel to the team over a two year period.
Utilized a consulting model (needs assessment, design/develop
solution, implement, and evaluate) to provide a project lead for
companywide initiatives.
Re-vamped specific programs and drove departmentally focused
engagements, ensuring alignment between competencies and
leadership development strategies to achieve ROI and operational
goals
Develop relationships with internal key stakeholders to ensure
sponsorship of programs and alignment with current business needs
Ensuring that technology is leveraged cost effectively to support
training delivery for geographically dispersed and co-located
audiences.
Establish & maintain budget expectations for travel, entertainment,
program delivery costs & continued education cost for L& D staff.
Established consistent and system of measuring training programs that
resulted in proving positive impact and ROI

Additional Factors
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 Support the development of individuals skills and abilities so that they

and successfully meet performance expectations by evaluating
knowledge, skills and ability and providing positive and developmental
feedback in both written and verbal form.
Makes decision and takes action by carefully testing data and
alternatives, by identifying problems and opportunities, collecting and
analyzing data and identifying appropriate action.
Makes customers and their needs a primary focus by creating and
maintaining collaborative relationships.
Completes work efficiently and effectively, by identifying more
important and less important tasks; adjusts priorities when appropriate
and ensures that own and others work can be done effectively.
Uses interpersonal skills to help build an effective team and deliver
results. Ensures that the mission of the team is clear; establishes the
setting of specific and measurable team goals and objectives.
Sustains high performance during major changes in work; makes
adjustments to work within new environments.
Development Consultant
June 2007
Learning & Development
AAA The Auto Club Group

August 2003 to

Design, develop, and deliver a variety of training programs that develop the
knowledge, skills and abilities Automotive Service employees need to meet
or exceed member expectations. Support job planning, performance
commitment, and competency based employee selection and leadership
development initiatives.

Coordinated the administration functions of notification, scheduling,

and delivery of training programs and for Automotive Services.
Continued the development of Training Specialists knowledge, skills
and abilities to insure consistent facilitation of technical and soft skills
training.
Designed and deployed comprehensive new hire, dispatch and
refresher training programs in order to provide quality training and a
solid foundation for newly hired and existing employees
Designed, developed and deployed AS-Administration Orientation
program for new and existing front line management to increase their
knowledge of Automotive Service Admin departments and how they
directly relate to Center Operations and supervisory duties.
Established and maintain proactive working relationship with Center
Management Teams, AS-Directorial staff, HR and Administration
departments in order to meet the learning and development needs of
Automotive Services employees in all regions.
Established and maintain tracking source of new and existing
employees to assess training programs effectiveness and to ensure all
regions are provided with training opportunities to meet the needs of
the business unit and organization.
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Assistant Manager
August 2003
Automotive Services ERS Contact Center
AAA The Auto Club Group:

December 1999 to

Managed and lead the evening and third shift supervisory and front line staff
involved in the deployment of emergency road service.

Encouraged, motivated, coached, and when necessary counseled

employees regarding job-related activities to establish and maintain
individual and departmental performance standards are achieved.
Interviewed and hired qualified candidates
Review schedules to ensure adequate shift coverage and assists in
controlling costs per call and Center productivity by limiting unnecessary
overtime and created comprehensive schedules
Investigated and resolved member complaints in order to regain their
trust in the organization.
Established comprehensive dispatch orientation and on the job training in
both Heathrow and TBSC to ensure consistent training and evaluation
process facilitated by Dispatch Mentors.

Supervisor
May 1995 to
December 1999
Automotive Services ERS Contact Center
AAA The Auto Club Group
Supervised Team Leaders, Dispatchers and ERS Specialists involved in
emergency road service activities.
Monitored staff productivity and provided feedback to ensure that all
department performance, productivity, and quality standards are
achieved.
Scheduled training and staff meetings to ensure that all staff is given
relevant information regarding company policies, procedures, and
products in a timely manner.
Coached and developed employees regarding job-related activities, job
performance and recommends individual pay increases.
Investigated and responded to questions/complaints from members and
service providers
Interviewed prospective employees and made hiring recommendations to
management
Provided procedural guidance and technical support to staff members
Education
Masters of Adult Education and Training
Pursuing
University of Phoenix
Bachelor of Fine Arts Degree
1994
Ringling School of Art & Design, Sarasota, Fl.
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Certifications
Achieve Global Facilitation Certification
2009
Leadership/Customer Service Programs
Tampa, FL
DDI Facilitation Certification Program
2004
Development Dimensions International, Inc.
Atlanta GA
Affiliations
Association of Talent Development
National Member Since 2011
Chapter Member: Suncoast ATD Chapter Since 2008
International Society for Performance Improvement
National Member Since 2008

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