Contents

1
2
3
4
5
6
7

Diagnosis
Root cause Analysis
Solutions
Ranking
Strategy Development
Compare Strategies
Execution- measures

Suggested Approach
Rename as per your stages.
Keep reading this over and
over again when you feel lost
between ideas

As per your competitor

analysis, primary research &
understanding of topicinside out & Outside in
approach

Put all what the particular

competitor is doing. Do not
be selective

Scope

Key Challenges

What Competitors are doing ?

Company A: Rural and Urban areas

same

What Competitors are doing ?

Company B: Urban Areas

same

What Competitors are doing ?

Company C : Earlier rural areas, now
urban areas mainly

same

What Competitors are doing ?

Company D: Rural Areas mainly

same

What Competitors are doing ?

Company E

same

What Competitors are doing ?

Company E

While you put in what your competitors are

So keep

Reach

trying to get the attention of the

customers we want to reach.

Even vernacular posters are not enough.

The posters need to talk in the language
of the target students.
For tie-up with colleges, administration
might create a barrier.

Door-to-door counselling

Block-level counselling

Convincing parents of girls

Disseminating the message through skill

agents, whose opinion is highly valued
among districts.
Targeting ITIs,Polytecnics, 10th and 12th
dropouts
Reach out through ASHA, SHG and
aaganwadi workers

Relies on Word-of-mouth

Posters

Convince the Sarpanch the importance of

skilling youth
Convince the Pricipal of Secondary
schools

Take part in student forums like SAE to

engage students
Posters advertise in local lingo like "Car
theek karne ke training"

Rural Marketing

Word-of-mouth a powerful advertising

medium

DEOs help in block-level counselling

Parent counselling as per format of OSEM

Target audience is mainly of ITIs,
Diplomas, 10th and 12th drop-outs
Students trained under STAR scheme

ut in what your competitors are doing, you will realise what are key challenge
So keep on updating the challenges rows.

Conversion

Where the customers who are reached convert/enroll for

the Namaste program

Applicants made to appear for sector-specific tests

Counselled about the sector opportunities

Students provided with residential facilities

Students are counselled

Choose a SPOC among students who act as team leader

and help in enrollment
Counsel student who are directionless especially those in
rural ares

Give NSQF level 5 training to college students and

motivate them to take up career in core companies

People reach distribution center which are generally the

top-up shops.

These people copy the training videos to their mobiles.

All such people are registered as sudents free of cost.
Company-owned distribution centers

students provided with residential facilities

Placement-linked program requirement rolled out by

Central govt., OSEM, ORMAS (Orissa Rural Development
and Marketing Society)

re doing, you will realise what are key challenges in the particular stage.
ep on updating the challenges rows.

During the course

Post course

After the completion of course of 90

Once the student has enrolled and is
days when the student goes
undergoing the course of 3 months
through the placements and finally
duration
gets into a job

High drop-out. Lack of continuity.

Students reluctant to take work

outside their district

Social distraction

Contractors act as middlemen to

get students placed
unsafe and unhealthy working
conditions in mining industry

Sector-specific labs

Assessment done by independent

assessment centers

Students given uniform so that they

are accustomed to shopfloor culture

On-campus recruitment by big

companies as well as MSMEs

Part-time employment provided

Pass-out students are registered

into LMIS

Alumni feedback on three things:

a. Job Change
b. satisfaction with job
Training modules for techers available c. Re-location of candidates
K-Yan
Instructional material in various
languages.
Content developed by Central
Contenet Development teams
Adult learning. Practical: 80%, Theory:
20%.
Audio visual training conten
Students are given PIN which enable
them to acces taught material on
their mobiles

Training campus inside reputed

college campus which increases pride
of students
Fully-equipped library
Stdents in trained in small batches of Job fairs at hub which are generally
around 10 each
the metros
Temporary staff for governmant
sponsored programs

Recurring placement opportunity

provided until students get placed

Permanent staff for self-sponsored

programs
Induction consists of safety norms
instructions

Feedback about trianing taken

Regularly participate in student forum

activities
Impart training to students in theor
colleges using portable modules,
which consists of tools, equipments,
engines etc.
Future: Give 'Brand-specific' training
Teachers are sourced from network.
Those who are skilled themselves and
have a desire to be in training sector.
Entrepreneurship (Self-support )
training given
The students watch training videos on
their mobiles. These mobiles are
genrally Chinese handsets which are
low-cost and have big screen
Placement assistance provided

For hands-on training, tie-ups with

workshops

Generally students enroll in order

to ge trained rather than being
motivated by placements

A mix of permanent and temporary

staff.

Students placed with big

companies as well as SMEs

Training programs scheduled

according to demand
7 hrs of class per day: 4 practial and 3
theory

hallenges in the particular stage.

Generally placed as of-roll

emloyees

Inspire
We would like our students who
have completed the course to
become more than a customer:
a loyal partner and even a
brand advocate.

students come for upskilling

High priced programs for global
placements
students' information updated
in LMIS. This helps in keeping
track of student

Students spread word-of-mouth

assist in finding job in core

sector like automobile
manufactring company

People often come for upskilling since modular courses

are available.
People post their comments on
youtube which helps in getting
feedback

students' information updated

in LMIS. This helps in keeping
track of student

Suggested
Approach
Rename as per your stages.
Keep reading this over and
over again when you feel lost
between ideas

Scope

As per your competitor

analysis, primary research &
understanding of topicinside out & Outside in
approach

Key Challenges

Key challenges come from your diagnosis of p

why/ realt

1. Not able to reach the

target audience:

Expensive medium for

advertisement
Unawareness regarding the
medium's reach among the
target audience

The content doesn't convey the

right message

Root causes

The content isn't understandable

because
(i) Language Barriers
(ii) No personal connect with the
audience
Root causes

2. Mis-representation of
information
Irregularity in updating site
Delay in technology upgradtion

Reach

trying to get the attention of the customers

we want to reach.

Not able to reach the target audience

Misrepresentation of information

ges come from your diagnosis of problem. Now proceed to find the root cause
why/ realty charting for the same)

1. Passivity of Target Audience:

Vocational Training is not seen as valueadding by the target audience

Inertia of Status Quo

2. Inability to Pay:

Candidates have Financial Constraints

Difficulty in availing financial help

Enrollment

attracting and bringing the reached customer into the

influence sphere of our organization.

Status quo
Inability to pay

of problem. Now proceed to find the root causes. (may use why
ealty charting for the same)

1. High Drop Out:

Improper course guidance/counselling

Wrong assessment of students while enrollment

Seeking for job opportunities due to lack of trust in the

institute regarding placements and an

Lack of good quality course content

Inability to continue due to financial constraints and

personal emergency
Lack of good trainers
Urgency to start earning as soon as possible
New job opportunities
2. Retaining the Trainer:
Inequity in pay
Work environment isn't good
No opportunity for knowledge upgradation
Glass Ceiling/Slower career growth
3. Inadequate Course Content:
Absent/Irregular Industry-Academics Interaction
No periodic courses upgradation
4. Inadequate Infrastructure:
Infrastructure for content delivery is not suitable for the
target audience
Infrastructure is absent due to high set up cost and time
required for setting up

During the course

Post Course

when the customer we reach or

have a more established
relationship with, decide to buy
something from us.

trying to keep the customers and

trying to sell them more (crossselling, up-selling).

High drop out

Retaining the talent (trainer)
Inappropriate course content
Inadequate infrastructure

Mismatch between youth aspiratio

Unable to get placed

t causes. (may use why

1. Mismatch between youth

aspirations and job

1. Lack of re-skilling and upskilling

Youth is not apprised during

counselling the type of jobs
Namaste gurantees after training

Courses not aligned as per the

NSQF framework

2. Unable to place students

Perception of students that

skilling is one-time affair rather
than a continuos process

Quality education is not imparted

i.e. - Course doesn't address
industry requirements or failure in
content delivery due to lack of good
trainers or lack of proper
infrastructure
2. Negative Publicity

Students unable to cope up with

course

Alumni dissatisfied with the job

landed after training
Bad experience during training
due to
(i) absence of good trainers
(ii) course curriculum misaligned
with job
(iii) training is not value for
money

Inspire

we would like the customer to

become more than a customer:
a loyal partner and even a
brand advocate.
Lack of reskilling/upskilling
Bad word of mouth

Suggested
Approach
Rename as per your stages.
Keep reading this over and
over again when you feel lost
between ideas

As per your competitor

analysis, primary research &
understanding of topicinside out & Outside in
approach

Scope

Key Challenges

Root Causes

Make an exhaustive
list of root causes

Root causes

Proposed Solution

You may have single

solutions or combo solutions.
Make out the list. Combos
need not be mutually
exclusive.

Solutions

You may have single

solutions or combo solutions.
Make out the list. Combos
need not be mutually
exclusive.

Solutions

Reach

Enrollment

trying to get the attention of the

customers we want to reach.

attracting and bringing the reached

customer into the influence sphere
of our organization.

Not able to reach the target audience

Misrepresentation of information

Passivity of Target Audience

Inability to Pay

Root Causes
1. Not able to reach the target
audience:
Expensive medium for advertisement

1. Passivity of Target Audience:

Vocational Training is not seen as
value-adding by the target
audience

Unawareness regarding the medium's

reach among the target audience

Inertia of Status Quo

The content doesn't convey the right

message

2. Inability to Pay:

The content isn't understandable

because
(i) Language Barriers
(ii) No personal connect with the
audience

Candidates have Financial Constraint

2. Mis-representation of informatio Difficulty in availing financial help

Irregularity in updating site

Delay in technology upgradtion

Proposed Solutions
1. Not able to reach the target
audience:

1. Passivity of Target Audience:

Advertise in vernacular through print

ads, job fair, website, job portal and
radio
Couselling through skill agents

Parent Counselling
Student counselling

Counselling through Anganwadi,

Panchayat and SHG

Sector specific assessment

Mobile App

Buddy Project

Contest and Rewards

2. Inability to Pay:

Mobile Van
Search Engine Optimization
Tie up with institutes

Funding options: Government Funds

CSR fund
Self funding along with loans and sc

2. Mis-representation of
information

Crowd funding

Timely updation of correct information

in the necessary channel of reach

During the course

Post Course

when the customer we reach or

have a more established
relationship with, decide to buy
something from us.

trying to keep the customers and

trying to sell them more (crossselling, up-selling).

High drop out

Retaining the talent (trainer)
Inappropriate course content
Inadequate infrastructure

1. High Drop Out:

Improper course
guidance/counselling

Mismatch between youth

aspiration and job
Unable to get placed

1. Mismatch between youth

aspirations and job
Youth is not apprised during
counselling the type of jobs
Namaste gurantees after
training

Wrong assessment of students while 2. Unable to place students

enrollment

Seeking for job opportunities due to Quality education is not

lack of trust in the institute
imparted i.e. - Course doesn't
regarding placements and an
address industry requirements or
failure in content delivery due to
lack of good trainers or lack of
proper infrastructure

Lack of good quality course content Students unable to cope up with

course

Inability to continue due to financial

constraints and personal emergency

Lack of good trainers

Urgency to start earning as soon as
possible
New job opportunities
2. Retaining the Trainer:
Inequity in pay
Work environment isn't good
No opportunity for knowledge
upgradation
Glass Ceiling/Slower career growth
3. Inadequate Course Content:
Absent/Irregular Industry-Academics
Interaction
No periodic courses upgradation
4. Inadequate Infrastructure:
Infrastructure for content delivery is
not suitable for the target audience
Infrastructure is absent due to high
set up cost and time required for
setting up

1. High Drop Out:

1. Mismatch between youth

aspirations and job

Captive training so that you can

Customised courses through mobile spot opportunities that matches
app and DTH
youth aspiration matrix
Career counselling
Internship and field tours
Alumni talks to share their
experience

2. Unable to place students

Assistance in getting part time jobs Proper briefing about the profile

2. Retaining the Trainer:

Revision of courses post training

Mix of free lancers and Mahindra

group trainers. Hiring group trainers Improvement plan post
will ensure higher loyalty
assessment
3. Inadequate Course Content:
NSQF
4. Inadequate Infrastructure:

Expansion Model

Inspire

we would like the customer to

become more than a customer:
a loyal partner and even a
brand advocate.

Lack of reskilling/upskilling
Negative publicity

1. Lack of re-skilling and upskilling

Courses not aligned as per the
NSQF framework

Perception of students that

skilling is one-time affair rather
than a continuos process
2. Negative Publicity

Alumni dissatisfied with the job

landed after training

Bad experience during training

due to
(i) absence of good trainers
(ii) course curriculum
misaligned with job
(iii) training is not value for
money

1. Lack of re-skilling and upskilling

NSQF
2. Negative Publicity
Campus ambassadors
Alumni Referral

Alumni Connect

Reach
Scope

trying to get the attention of the customers we want to reach.

Not able to reach the target audience

Misrepresentation of information
Key Challenges

1. Not able to reach the target audience:

Expensive medium for advertisement
Unawareness regarding the medium's reach among the target audience
The content doesn't
convey
the right message
(i) Language
Barriers
(ii) No personal connect with the audience

Root causes

Solutions

2. Mis-representation of information
Irregularity in updating site
Delay in technology upgradtion

Advertise in vernacular through print ads, job fair, website, job portal and radio
Couselling through skill agents
Counselling through Anganwadi, Panchayat and SHG
Mobile App
Contest and Rewards
Mobile Van
Search Engine Optimization
Tie up with institutes
Issues

Ranked Solutions

Not able to reach the target

audience

Misrepresentation of information
Issues

Strategy 1

Not able to reach the target

audience

Misrepresentation of information
Issues

Strategy 2

Not able to reach the target

audience

Strategy 2

Not able to reach the target

audience

Misrepresentation of information

Reach
attention of the customers we want to reach.

able to reach the target audience

isrepresentation of information

able to reach the target audience:

ensive medium for advertisement

ng the medium's reach among the target audience
ent doesn't
convey
the right message
(i) Language
Barriers
personal connect with the audience

s-representation of information
Irregularity in updating site
Delay in technology upgradtion

hrough print ads, job fair, website, job portal and radio
Couselling through skill agents
through Anganwadi, Panchayat and SHG
Mobile App
Contest and Rewards
Mobile Van
Search Engine Optimization
Tie up with institutes
Proposed Solutions

Enrollment
attracting and bringing the reached customer into
the influence sphere of our organization.

Status quo
Inability to pay

1. Passivity of Target Audience:

Vocational Training is not seen as value-adding by
the target audience
Inertia of Status Quo

2. Inability to Pay:
Candidates have Financial Constraints
Difficulty in availing financial help

Parent Counselling
Student counselling
Sector specific assessment
Buddy Project
Funding options: Government Funds
CSR fund
Self funding along with loans and scholarships
Crowd funding
Issue

Rank 1 - Tie up with institutes

Rank 2 - Contest and Rewards

Rank 3 - Mobile App

Status Quo

Rank 4 - Couselling through skill agents

Counselling through Anganwadi, Panchayat
and SHG
Rank 5 - Search Engine Optimization
Rank 6 - Advertise in vernacular through
print ads, job fair, website, job portal and
radio
Rank 7 - Mobile Van

Inability to pay

Regular update of websites

Proposed Solutions
Rank 1 - Tie up with institutes

Rank 2 - Contest and Rewards

Rank 3 - Mobile App

Issue

Status Quo

Rank 4 - Couselling through skill agents

Counselling through Anganwadi, Panchayat
and SHG
Rank 5 - Search Engine Optimization
Rank 6 - Advertise in vernacular through
print ads, job fair, website, job portal and
radio
Rank 7 - Mobile Van

Inability to pay

Regular update of websites

Proposed Solutions
Rank 1 - Tie up with institutes

Rank 2 - Contest and Rewards

Rank 3 - Mobile App

Issue

Status Quo

Status Quo
Rank 4 - Couselling through skill agents
Counselling through Anganwadi, Panchayat
and SHG
Rank 5 - Search Engine Optimization
Rank 6 - Advertise in vernacular through
print ads, job fair, website, job portal and
radio
Rank 7 - Mobile Van
Regular update of websites

Inability to pay

Enrollment

and bringing the reached customer into

fluence sphere of our organization.

During the course

when the customer we reach or have a more established
relationship with, decide to buy something from us.

Status quo
Inability to pay

High drop out

Inappropriate course content
Inadequate infrastructure

Passivity of Target Audience:

Training is not seen as value-adding by
the target audience
Inertia of Status Quo

2. Inability to Pay:
didates have Financial Constraints
fficulty in availing financial help

Parent Counselling
Student counselling
Sector specific assessment
Buddy Project
ding options: Government Funds
CSR fund
ding along with loans and scholarships
Crowd funding
Proposed Solution

1. High Drop Out:

Improper course guidance/counselling
of due
students
while
enrollment
SeekingWrong
for jobassessment
opportunities
to lack
of trust
in the institute
regarding placements and an
Lack of due
goodtoquality
course
contentand personal
Inability to continue
financial
constraints
emergency
Lack of good trainers
Urgency to start earning as soon as possible
New job opportunities
2. Retaining the Trainer:
Inequity in pay
Work environment isn't good
No opportunity for knowledge upgradation
Glass Ceiling/Slower career growth
3. Inadequate Course Content:
Absent/Irregular Industry-Academics Interaction
No periodic courses upgradation
4. content
Inadequate
Infrastructure:
Infrastructure for
delivery
is not suitable for the target
Infrastructure is absent audience
due to high set up cost and time
required for setting up
Customised courses through mobile app and DTH
Career counselling
Alumni talks to share their experience
Assistance in getting part time jobs
NSQF
Expansion Model

Issues

Rank 1 - Skill Agents

High drop out
Rank 2 - Parent Counselling
Rank 3 - Student counselling

Inappropriate
course content

Rank 4 -Buddy Project

Inadequate
infrastructure
Funding Options

Rank 1 - Govt-sponsored
Rank 2 - CSR Funds
Rank 3 - Self-funding
Rank 4 - Crowd-funding
Proposed Solution
Rank 1 - Skill Agents

Issues
High drop out

Rank 2 - Parent Counselling

Rank 3 - Student counselling

Inappropriate
course content

Rank 4 -Buddy Project

Inadequate
infrastructure
Funding Options

Rank 1 - Govt-sponsored
Rank 2 - CSR Funds
Rank 3 - Self-funding
Rank 4 - Crowd-funding
Proposed Solution
Rank 1 - Skill Agents

Issues
High drop out

Rank 2 - Parent Counselling

Rank 3 - Student counselling

Inappropriate
course content

Rank 4 -Buddy Project

Inadequate
infrastructure
Funding Options

Rank 1 - Govt-sponsored
Rank 2 - CSR Funds
Rank 3 - Self-funding
Rank 4 - Crowd-funding

he course

h or have a more established

to buy something from us.

drop out
course content
infrastructure

Drop Out:

uidance/counselling
tudents
while
enrollment
ue
to lack
of trust
in the institute
ements and an
lity
course
contentand personal
ancial
constraints
gency
ood trainers
ing as soon as possible
pportunities
g the Trainer:
y in pay
ment isn't good
nowledge upgradation
wer career growth
Course Content:
ry-Academics Interaction
rses upgradation
Infrastructure:
ery
is not suitable for the target
ience
to high set up cost and time
or setting up

ough mobile app and DTH

ounselling
are their experience
ting part time jobs
SQF
on Model

Proposed Solutions

Post Course
trying to keep the customers and trying to sell them
more (cross-selling, up-selling).

Mismatch between youth aspiration and job

Unable to get placed

1. Mismatch between youth aspirations and job

Youth is not apprised during counselling the type of jobs
Namaste gurantees after training

Quality education is not imparted i.e. - Course doesn't

address industry requirements or failure in content
2.to
Unable
place
students
delivery due
lack of to
good
trainers
or lack of proper
infrastructure
Students unable to cope up with course

Captive training so that you can spot opportunities that

matches youth aspiration matrix
Internship and field tours
Proper briefing about the profile
Revision of courses post training
Improvement plan post assessment

Issue

Proposed Solutions

Customised courses
through mobile app
and DTH
Funding Options

Mismatch between youth

aspiration and job

Captive training
Internship and field tours

NSQF

Proper briefing about the

profile

Expansion Model

Revision of courses post

training

Unable to get placed

Improvement plan post

assessment

Proposed Solutions
Customised courses
through mobile app or
DTH
Funding Options

Issue

Proposed Solutions

Mismatch between youth

aspiration and job

Captive training
Internship and field tours
Proper briefing about the
profile

NSQF

Expansion Model

Unable to get placed

Revision of courses post

training
Improvement plan post
assessment

Proposed Solutions
Customised courses
through mobile app or
DTH
Funding Options
NSQF

Issue

Proposed Solutions

Mismatch between youth

aspiration and job

Captive training
Internship and field tours
Proper briefing about the
profile

Expansion Model

Unable to get placed

Revision of courses post

training
Improvement plan post
assessment

Inspire
we would like the customer to become more
than a customer: a loyal partner and even a
brand advocate.
Lack of reskilling/upskilling
Negative publicity

1. Lack of re-skilling and up-skilling

Courses not aligned as per the NSQF
framework
Perception of students
that skilling is one-time
affair rather than a continuos process

Bad experience during training due to

Negative
Publicity
Alumni dissatisfied
with
the trainers
job landed after
(i) 2.
absence
of good
training
(ii) course curriculum
misaligned with job
(iii) training is not value for money

NSQF
Campus ambassadors
Alumni Referral
Alumni Connect

Issue

Proposed Solution

Campus ambassadors
Negative
Publicity

Alumni Referral
Alumni Connect

Lack of
reskilling/upskill
ing

NSQF

Issue

Proposed Solution
Campus ambassadors

Negative
Publicity

Alumni Referral
Alumni Connect

Lack of
reskilling/upskill
ing

NSQF

Issue

Proposed Solution
Campus ambassadors

Negative
Publicity

Alumni Referral
Alumni Connect

Lack of
reskilling/upskill
ing

NSQF

Suggested
Approach
Rename as per your stages.
Keep reading this over and
over again when you feel lost
between ideas

Scope

As per your competitor

analysis, primary research &
understanding of topicinside out & Outside in
approach

Key Challenges

Make an exhaustive list of

root causes

Root causes

Now rank solutions basis

Ranked Solutions

Connect the dots

Strategy 1

Strategy 2

Reach

trying to get the attention of the

customers we want to reach.

Now rank solutions basis follwing parameters (choose from skills train
Rank
Rank
Rank
Rank
Rank

1
2
3
4
5

Rank
Rank
Rank
Rank
Rank

1
2
3
4
5

Rank
Rank
Rank
Rank
Rank

1
2
3
4
5

Each of your strategy must answer to all key problems. Your strateg
way they target. Example online/ brick &

Each of your strategy must answer to all key problems. Your strateg
way they target. Example online/ brick &

Acquire

attracting and bringing the reached customer into the

influence sphere of our organization.

basis follwing parameters (choose from skills training industry)

egy must answer to all key problems. Your strategy differ in the markets they
way they target. Example online/ brick & mortar/ hybrid

egy must answer to all key problems. Your strategy differ in the markets they
way they target. Example online/ brick & mortar/ hybrid

Develop

Retain

when the customer we reach or have a

trying to keep the customers and
more established relationship with, decide trying to sell them more (cross-selling,
to buy something from us.
up-selling).

skills training industry)

our strategy differ in the markets they target/ the

/ brick & mortar/ hybrid

our strategy differ in the markets they target/ the

/ brick & mortar/ hybrid

Inspire

we would like the customer to

become more than a customer:
a loyal partner and even a
brand advocate.

Suggested
Approach
Rename as per your stages.
Keep reading this over and
over again when you feel lost
between ideas

Scope

As per your competitor

analysis, primary research &
understanding of topicinside out & Outside in
approach

Key Challenges

Make an exhaustive list of

root causes

Root causes

Now rank solutions basis

Ranked Solutions

Connect the dots

Strategy 1

Strategy 2

Now rank your overall straegies on preferably

Column1
Lagging Parameters

Leading Parameters

Reach

trying to get the attention of the

customers we want to reach.

Now rank solutions basis follwing parameters (choose from skills train
Rank
Rank
Rank
Rank
Rank

1
2
3
4
5

Rank
Rank
Rank
Rank
Rank

1
2
3
4
5

Rank
Rank
Rank
Rank
Rank

1
2
3
4
5

our overall straegies on preferably the same parameters as you used to rank

Finance
Cost

ROI

Strategy ranking

Acquire

attracting and bringing the reached customer into the

influence sphere of our organization.

basis follwing parameters (choose from skills training industry)

erably the same parameters as you used to rank individual solutions

Customer
Existing Market

Market growth

Rank
Rank
Rank
Rank
Rank

1
2
3
4
5

Develop

Retain

when the customer we reach or have a

trying to keep the customers and
more established relationship with, decide trying to sell them more (cross-selling,
to buy something from us.
up-selling).

skills training industry)

d to rank individual solutions

Process/operations
Implementability

Scalability

Learning & growth

Teaching talent availability

Retain Talent

Inspire

we would like the customer to

become more than a customer:
a loyal partner and even a
brand advocate.

Execution will involve where you will start from.. Which states.. Timel

Strategy ranking

Put targets from benchmarks.

Risks & Mitigation

Rank 1
Rank 2
Rank 3

ich states.. Timelines for growth and post implementation measures

Financial Measures

Customer Measures

Process Measures

L& G measures