1. Which of the following best describes the mean?

a. A measure of dispersion in a data set.

b. The average deviation of the points from the centre of the data set.
c. The average a data set.
d. The mid point of a sorted data set.
2. Which of the following best describes the standard deviation?
a. A measure of dispersion in a data set.
b. The average deviation of the points from the centre of the data set.
c. The balance point of a sorted data set.
d. The mid point of a sorted data set.
3. In the Box plot below what does the arrow point to?

a. The 1st Quartile.

b. The 3rd Quartile.
c. The Median.
d. The Mean.
4. Identify a tool that is typically used in the Define/ Measure phase of Six Sigma
DMAIC, and is useful in developing high level process maps:
a. FMEA.
b. Cause and Effects Diagram.
c. Hypothesis Test.
d. SIPOC.
5. Which one of the following is not a measure of variation (spread) in a distribution?
a. Range.
b. Inter-quartile range.
c. Variance.
d. Median.

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6. In a sample of 5000 invoices, 400 errors are found in 100 invoices. What is the Parts
Per Million (PPM) in this case?
a. 4,000.
b. 10,000.
c. 20,000.
d. Cannot be determined from the information above.
7. In establishing the base line performance of a process it is important to:
a. Use statistical techniques to determine significant effects.
b. Involve the accounting and finance department when financial metrics are
developed.
c. Only use the most recent data.
d. Use bar charts to display significant differences graphically.
8. Which question is part of a Stakeholders Analysis?
a. What concerns can you anticipate for each Stakeholder?
b. What positive outcomes exist for each Stakeholder?
c. What will be your message for each Stakeholder?
d. All of the above.
9. Overproduction, scrap, waiting, and excess motion are all forms of:
a. Ishikawa.
b. Muda.
c. Muri.
d. Poka Yoke.
10. What is the main purpose of a (Brown Paper) Process Map?
a. It is a method for identifying, analysing and documenting issues that exist in the
process.
b. To provide a complete graphical illustration of the entire process.
c. To provide the team with a shared insight of the process they are working on.
d. All of the above.
11. Name the primary deliverables of the Define phase:
a. Project Charter, SIPOC, process capability.
b. Project Charter, SIPOC, VOC/VOB Analysis.
c. To provide the Lean Six Sigma team with a common idea of the project they will be
working on.
d. SIPOC, VOC/VOB Analysis, process capability.

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12. Identify an important limitation of a Pareto chart:

a. It helps in prioritizing the problems.
b. Data must be in terms of either counts or costs (data is discrete).
c. It identifies the vital few from trivial many.
d. None of the answers.
13. What is the minimum sample size to graphically and analytically address variation
of continuous data?
a. 05 to 10.
b. 20 to 30.
c. 50.
d. 100.
14. What tool is used to help focus the data collection effort?
a. Initiative Charter.
b. Box Plot.
c. Data Collection Plan.
d. Measurement System Analysis.
15. At a large consultancy firm, process Lead time of invoices is measured over a period
of 4 months. A Belt wants to investigate the current performance.
Which tool(s) would you advice to use first?
a. FMEA and Poka-Yoke.
b. ANOVA.
c. Individual Value Plot (IVP).
d. Histogram with customer requirements and control chart.
16. What kind of chart should be used to track the stability (that is, in time) of the
duration of invoices?
a. Probability plot.
b. Control Chart.
c. Project Charter.
d. Pie Chart.
17. The sequence a team actually follows through the phases of DMAIC:
a. Is always DMAIC.
b. Is always DMAIC but may involve looping back to previous steps.
c. Is determined solely by the Green or Black Belt.
d. Should be DIC if possible to save time and money.

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18. Which of the following graphs helps you best visualize the relationship between
number of ftes versus total process lead time?
a. Individual Value Plot.
b. Histogram or Control Chart.
c. Pareto Chart.
d. Scatter Plot.
19. You have two suppliers for Agents used in the Schiphol Airport safety check process.
You believe one of the suppliers has Agents which have more trouble with inspection
than the other. In other words, possible more test weapons are undetected during the 20
test inspections per week for Agents from one specific supplier. Which tool would you
use to test this hypothesis, when data is gathered over more than 10 weeks?
a. ANOVA or 2 sample T test.
b. Regression Analysis.
c. Chi Squared test.
d. Capability Analysis.
20. Customers are willing to pay for it, it changes the product or service, and it is done
right the first time. This describes:
a. CTQ requirements.
b. The PDCA cycle.
c. TIM WOOD.
d. None of the above.
21. What is the purpose of an FMEA?
a. It is a graphical representation of the sequence of steps in a process that are used to
understand the complete process and identify critical stages.
b. It is a structured approach to identify root causes with brainstorming.
c. It is a method for identifying, analysing, prioritising and, hence, reducing high risks
or failure modes.
d. It is used to identify when special causes are affecting the process average or
variation. It separates natural variation from special causes.
22. Which types of waste will not occur in an office environment?
1. Inventory.
2. Waiting.
3. Motion.
4. Defects.
a. 1 and 3.
b. 1, 2 and 3.
c. 2, 3 and 4.
d. All types may occur

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23. Review the results of a ANOVA analysis.

What is the red X for the price of a car, according to this analysis?
a. Brand of the car (p <0,05, Rsq = 80%).
b. Number of kilometers driven (p <0,05, Rsq = 96%).
c. Number of kilometers driven (p >0,05, Rsq = 96%) d. Brand of the car (p >0,05,
Rsq = 80%).
e. Colour of the car (p <0,05, Rsq = 80%).
24. What is/are the most important thing(s) to do in the Control phase? (pick one
answer)
a. Document all process steps in a highly detailed process map and/or Quality manual.
b. Validate savings/results, implement the process control plan/system, handover.
c. Calculate the PCE to achieve awareness, in order to sustain results.
d. Celebrate success, be positive and reward team members.
25. The Upper Control Limit:
a. Is based on the maximum customer specification limit.
b. Is set -/- 3 times short term deviation versus the mean.
c. Is set +/+ 3 times long term deviation versus the mean.
d. Is set +/+ 3 times short term deviation versus the mean.
e. Is set -/- 3 times long term deviation versus the mean.

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26. See the picture below.

In this process with in total 5 process steps: 4 process steps have a quality level of 3
sigma*. Step 2 always goes right the first time, but doesnt add value to the customer.
Waiting time is measured, as well as the cycle time (C/T) per process step. The average
throughput time of the entire process as measured, is 910 minutes.
3 sigma: yield = 93,3%

What is the Process Cycle Efficiency (PCE)?

a. 7,1 %
b. 4,7 %
c. 5,8 %
d. 8,3 %

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1d
2a
3c
4d
5d
6c
7b
8d
9b
10 d
11 b
12 b
13 b
14 c
15 d
16 b
17 b
18 d
19 a
20 d
21 c
22 d
23 a
24 b
25 d
26 b

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