ERICA DRADER

CANADIAN CITIZEN / DOB: 04/24/86 / TEL: 322-154-5479 / EDRADER.25@GMAIL.COM

Objective:
To obtain a full time position in a positive work environment where I can utilize my skills as an EFL
Instructor, and continue to grow professionally.

Education
ICEP TEFL Training TEFL Certified / Puerto Vallarta, Mexico

Attended 140 hours of on-site lessons and one on one training

Feb. 2016

Dual Diploma in Business Administration / NAIT, Edmonton AB

Human Resources Management

Graduated Dec. 2011

Business Management

Graduated Apr. 2012

Experience
Sales Coordinator - Calmont Leasing Ltd.

Coordinate and lead department meetings; assist the Sales Team and Manager with various
administrative duties.
Lowered company Risk and Liability through development and utilization of accurate inventory
lists, fleet movement logs, and Tracking POs .
Acted as a liaison and first point of contact for Account Mangers at outlying locations, work
closely with all departments to properly manage fleet.
Provide outstanding customer service to all new and existing customers, build brand loyalty and
ensure repeat business.
Generate new business and through Social Media Networks; professional company
representation by attending various networking events in the industry
Effective utilization of ITrack and ADP to manage active accounts and prospects, properly create
Bills of Sale and various lease documents.

Account Representative - Enterprise Rent A - Car Calgary , AB

Jan 2015 Aug. 2015

Mar. 2014 Dec. 2014

Prospect and develop new business opportunities through branch leads, cold calling, and various
marketing efforts.
Responsible for Small Business Accounts within Alberta, with successful account growth year
over year.

Provide outstanding customer service to all Business Accounts, consistently exceeding monthly
corporate benchmarks.
Coordinate office events/meetings; assist the Director of Corporate Sales with various
administrative duties.
Effective utilization of CRM to manage active accounts and prospects, create CSAs for Sales
Team, work closely with sales support team in Toronto to load corporate contracts in a timely
manner.

Assistant Branch Manager - Enterprise Rent A Car Edmonton AB Apr. 2013 Mar. 2014

Train, motivate and engage employees to provide complete customer satisfaction and achieve
sales goals through leading by example
Effective Fleet Management of 130 + vehicles, successfully lowered branch maintenance costs
and met corporate expectations
Manage individual branch costs such as employee hours, payment collection of outstanding
balances, risk management and underwriting procedures
Complete and conduct employee reviews in a timely manner as requested by HR, offering one
on one training and support to individual team members
Consistently achieved top sales numbers and received four company recognition awards

Skills, Abilities & Activites

Native English Speaker

Proficient in Microsoft Word, PowerPoint, and Excel
Strong Knowledge of CRM, Outlook, ADP and Micros Systems
Passionate about Exceeding Customer Service Expectations
Shows strong work ethic, and motivation to succeed
Valid Class 5 Drivers License
Works well in a fast-paced environment and can easily multi-task
Ability to think strategically and professionally
Strong Organization and Time Management Skills
Works well individually and in team environments
Outgoing, personable, and friendly attitude
AADAC Responsible Gaming & Awareness Certified
Volunteer Experience with local Non Profit Organizations
NAIT Student Alumni Member

References Available Upon Request