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TakeTest:MidTermExamIndM4230LeanQuality...

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TakeTest:MidTermExam
TestInformation
Description Theexamincludes35multiplechoiceand10
matchingquestionswithin60minutes.Theexam
coverschapters19.
Instructions Selectanappropriateanswer.
TimedTest Thistesthasatimelimitof1hour.Youwillbenotified
whentimeexpires,andyoumaycontinueorsubmit.
Warningsappearwhenhalfthetime,5minutes,1
minute,and30secondsremain.
Multiple
Attempts

Notallowed.Thistestcanonlybetakenonce.

Force
Thistestcanbesavedandresumedlater.Thetimer
Completion willcontinuetorunifyouleavethetest.

SaveAllAnswers SaveandSubmit

10points

Q U EST I O N 1

Saved

MatchingQuestions
O.
R.
F.
K.
C.
G.

B.
I.
J.
M.

Paretoanalysis
Changemanagement
QualityisFree
Rework,scrap
Overallorganizational
measures
Graphicaltechnique
usedinvariable
relationshipanalysis
Warrantyclaims,
recallcost
BalancedScorecard
Atoolsinmonitoring
theprojectsactivities
SixSigma
methodology

A.
B.
C.
D.
E.

EdwardDeming
externalfailurecost
customersurveyresults
WhyWhydiagram
qualitybeginsandends
witheducation
F. PhilipCrosby
G. ScatterDiagram
H. Preventioncost
I. KaplanandNorton
J. Ganttchart
K. internalfailurecost
L. RunChart
M. DMAIC
N. PlanDoStudyAct
O. 8020rule

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P. JosephJuran
Q. forcefieldanalysis
R. Fishbonediagram
S. Appraisalcost

Q U EST I O N 2

2points

Saved

Theconceptmostcloselyassociatedwithleanproductionis:
Betterquality
Eliminationofwaste
Fasterproduction
Flexibleproduction

Q U EST I O N 3

2points

Saved

WhywouldacompanywanttofollowtheSixSigma
methodology?
Improvecustomersatisfactionandretention
Enableorganizationstocapturemoremarketshare
andbecompetitive
Helptorecruitbetteremployeesandwelltrained
technicians
Providestabilityandrepeatabilityforfutureprojects

Q U EST I O N 4

2points

Saved

PhillpCrosbydefinedthefourabsolutesofquality
managementsetexpectationsforacontinuous
improvementprocess,whatarethesefourabsolutes?
Conformancetorequirement,preventionofdefects,
zerodefects,andcostsofquality
Conformancetorequirement,zerodefects,waste
reduction,andfailurecost
Preventionofdefects,nonconformanceproducts,
zerodefects,andpreventioncost
Preventionofdefects,zerodefects,qualityfunction
deployment,andcostsofquality

Q U EST I O N 5

2points

Saved

AteamwouldbeoperatinginwhichphaseoftheShewart
Cycleiftheywereintheprocessofconductingapilot
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programtestactivity?
Plan
Do
Check
Act

Q U EST I O N 6

2points

Saved

Whichcostsareassociatedwithmeasuring,evaluating,
orauditingproductsorservicestomakesurethatthey
conformtospecification?
Preventioncosts
Appraisalcosts
Failurecosts
Intangiblecosts

Q U EST I O N 7

2points

Saved

AccordingtoJuran,whatthecustomerthinkshe/she
desires,wouldbeclassifiedas:
Statedneeds
Perceivedneeds
Realneeds
Culturalneeds

Q U EST I O N 8

2points

Saved

Whichofthefollowingarethegoalsofthelean
methodology?
I.Improvevalueaddedprocessflow
II.Produceavarietyofservices
III.Reducethewastepresentinprocessesandactivities
IV.Improveprocessperformance
V.Increasequalityandproductivity
I,II,IIIandIV
II,IIIandV
III,IVandV
II,IIIandIV

Q U EST I O N 9

2points

Saved

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Q U EST I O N 9

IdentifytheINCORRECTstatementfromthechoicesbelow:
Therecordermaintainstheteamsminutesandagendas
Theteamleaderisalwaysthesupervisor
Thefacilitatorshouldhavetraininginimprovement
techniques
Eachteammemberisresponsibleforcompleting
assignmentsbetweenmeetings.

Q U EST I O N 1 0

2points

Saved

Modifyingorredesigningaproductwouldmostlikely
occurduringwhichtwoofthePDCAphases?
PlanandDo
CheckandAct
DoandAct
PlanandAct

Q U EST I O N 1 1

2points

Saved

WhatisthegoalofSixSigmainreducingthevariation?
Toreach1.6defectspermillion
Toreach2.4defectspermillion
Toreach3.4defectspermillion
Toreach4.2defectspermillion

Q U EST I O N 1 2

2points

Saved

Whataretypesoffailurequalitycosts?
Qualityplanningandaudits
Reworkandqualityeducationprogram
Warrantycostsandcustomercomplaints
Scrapandcorrectiveactions

Q U EST I O N 1 3

2points

Saved

Whatarethefactorsaidthesuccessfulqualitycostprogram?
I.managementsupportandcommitment
II.culturefavorspreventionovercorrection
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III.numberofnewcustomers
IV.understandingconceptsofcostofquality
V.effectiveapplicationandsystem
I,IIandIV
II,IIIandV
I,IVandV
I,IIIandIV

Q U EST I O N 1 4

2points

Saved

TheprincipleLeandiagnostictoolforacomplex
manufacturingoperationwouldbea:
Processflowchart
Causeeffectdiagram
Valuestreammap
brainstorming

Q U EST I O N 1 5

2points

Saved

WhichisNOTabenefitofcollectingqualitycosts?
Provideamethodtoevaluatesystemeffectiveness
Benchmarkformeasuringthesuccessofinternal
improvement
Deployingtheproperactionsfororganization
planning
Assistindecisionmakingandprocessimprovement

Q U EST I O N 1 6

2points

Saved

Inconsumerproducts,thecomplainrateismostdirectly
ameasureof:
Productquality
Customersatisfaction
Marketvalue
Rejectionrate

Q U EST I O N 1 7

2points

Saved

Whatarethethreekeyperformancemeasuresusedin
theprocess?
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Cycletime,valuecreationtime,andleadtime
Customersatisfaction,salerevenues,andcycle
time
Valuecreation,vendorqualityrating,andsale
revenues
Totalexpenses,leadtime,andnumberofcustomers

Q U EST I O N 1 8

2points

Saved

Whatistheorderofcomplexityoftheprojectscheduling
techniques,fromleasttomostcomplex?
GanttPERTCPM
CPMGanttPERT
PERTCPMGantt
GanttCPMPERT

Q U EST I O N 1 9

2points

Saved

ThemajorelementsofprojectmanagementdoNOTinclude:
Modeling
Planning
Scheduling
Controlling

Q U EST I O N 2 0

2points

Saved

Whatarethemainbenefitsofqualityfunction
deployment?
Launchinganewproductorservice
Designinganddevelopingaproductorserviceof
whatthecustomerwants
Reducingnumberofengineeringchangesandfewer
productionproblems
Creatingastrategicplanandthedirectionforan
organization

Q U EST I O N 2 1

2points

Saved

Ifacustomerneeds280itemsperdayandacompany
operates7hoursperday,whatmustbetheoperational
takttime?
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0.35minutes/item
40items/hours
2.5minutes/item
1.5minutes/item

Q U EST I O N 2 2

2points

Saved

Whichoneisincorrect?
Withoutstrategicplans,leansixsigmaorganizations
arenotabletomakegains
Strategicplandescribehowanorganizationplansto
grow.
Visionistheorganizationsstrategicdirectionforthe
foreseeablefuture
Contingencyplanisnotthecomponentsofa
strategicplan

Q U EST I O N 2 3

2points

Saved

Whoshouldbetheultimaterecipientofleansixsigma
projectresults?
Topmanagement
Employees
Customers
Investors

Q U EST I O N 2 4

2points

Saved

Whichofthefollowingstatementscanbesafelymadeabout
Paretodiagrams?
Theyhavelittleapplicationoutsideofthequalityarea.
Theyreflectanobservationoffact
Theyareboundbyauniversalsetoflaws
Theyhavenovalidityfordiscretedata

Q U EST I O N 2 5

2points

Saved

WhichofthefollowingqualitytoolswouldbeLEAST
importantintheproblemdefinitionphase?
Fishbonediagrams
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Controlcharts
Processflowdiagrams
Paretodiagrams

Q U EST I O N 2 6

2points

Saved

ThemostimportantelementinLeanSixSigmadeployment
wouldbeconsidered:
Training
Organizationalstructure
Managementsupport
Rewardandrecognition

Q U EST I O N 2 7

2points

Saved

Whatareelementsneededforaneffectivestrategic
planningprocess?
Indicatorsofperformance,resources,and
organizationalknowledge
Leadership,actionplan,andgovernmentrequirement
Organizationalknowledge,technological
environment,andactionplan
Leadership,policydeployment,andindicatorsof
performance

Q U EST I O N 2 8

2points

Saved

WhichisNOTthemajorfocusareasdesignedto
influenceprocessimprovementthroughleadership?
Marketinquality
Employeeseducationandtraining
Selflesspersonalcommitment
Workerinvolvement

Q U EST I O N 2 9

2points

Saved

Atechniquefortranslatingthecustomerswantsand
needsintoquantifiabletechnicalcharacteristicsiscalled:
Customerombudsmanship
Qualityfunctiondeployment
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Paretoanalysis
Thefifthdiscipline

Q U EST I O N 3 0

2points

Saved

Therighthandsideofacompletedhouseofquality
displaysrankingsandvaluesof:
Customerneedsordesires
Competitiveassessmentsorcomparisons
Designfeaturemeasurementsandimportance
Designfeatureinteraction

Q U EST I O N 3 1

2points

Saved

WhatarethefourareasoffocusonusingBalancedScorecard?
Lessthanoneminuteremains.Click
SaveandSubmittocompletethetest.
CustomerFocus,InternalProcesses,Learningand
Remai ni ng
Ti me: 43 seconds.
Growth,andFinancialAnalysis
Managementsupport,InternalProcesses,Supplierfocus,
QuestionCompletionStatus:
andFinancialAnalysis
StakeholdersFocus,supplierfocus,customerfocus,and
FinancialAnalysis
Managementsupport,InternalProcesses,supplierfocus,
andcustomerfocus

Q U EST I O N 3 2

2points

Saved

AccordingtoLeanmethodology,therearemanysources
ofwastes,TadamitsuTsuruoka,aHondaprocess
engineer,identifiedsevensourcesofwastes.Whichof
thefollowingarethesesevensourcesofwaste?
I.Overproductionwaste
II.Idletimewaste
III.Wasteoperatormotion
IV.Wasteoftools/equipment
V.Wasteofrejectedparts
I,II,III,andIV
III,IV,andV
I,IV,andV
II,III,andV

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Q U EST I O N 3 3

2points

Saved

WhatisDMAICstandfor?
Define,measure,analyze,improve,andcontrol
Define,measure,advance,integrate,andclassify
Depict,measure,analyze,integrate,andcontrol
Delimit,measure,analyze,improve,andcompute

Q U EST I O N 3 4

2points

Saved

WhosaidthisstatementTimewastediffersfrom
materialwasteinthattherecanbenosalvage.
TaiichiOhno
HenryFord
EdwardDeming
EijiToyoda

Q U EST I O N 3 5

2points

Saved

Whatarecategorizedastheseventraditionqualitytools?
I.flowChart
II.causeeffectdiagram
III.designofexperiment
IV.brainstorming
I,II,andIV
II,IIIandV
IandIV
IandII

Q U EST I O N 3 6

2points

Saved

LeanandSixSigmashareincommonallofthefollowing
issues,Except:
Theybothfocusoncontinuousimprovement
Theybothfocusontopmanagementcommitment
Theybothrequirelonglearningcurves
Theybothemphasizeoncustomersatisfaction

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Answerstosaveallanswers.
SaveAllAnswers SaveandSubmit

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