DRIFTERS

Warranty Policy Manual

For

Original Equipment Manufacturer

WARRANTY POLICY MANUAL

DRIFTERS

October 2008
Sheet 1 out of 11

WARRANTY

MONTABERT warrants each new Product(s) sold by

him to the OEM to be free of defects in material and
workmanship. The standard warranty period is twelve
(12) months from initial operation or accumulation of
1500 drifter hours, whichever first occurs.
Spare parts : Three (3) months from initial operation or
six (6) months from date of shipment .
Second
hand
equipment
reconditioned
by
MONTABERT: the earlier of three (3) months from date
of starting up, or six (6) months from date of shipment to
OEM.
MONTABERT will provide a new part or repaired part,
at its discretion, in place of any part which is found
upon its inspection to be defective in material or
workmanship during the period described above. Such
part will be repaired or replaced without charge to the
end user during normal working hours at the place of
business of the OEM authorised to sell the type of

Product involved or other establishment authorised by

MONTABERT. The OEM must show the proof of
purchase (and purchase date) at the time of exercising
warranty.
This warranty does not apply to failures occurring as a
result of abuse, misuse, negligent repairs, corrosion,
erosion, normal wear and tear, alterations and
modifications made to the Product without express
written consent from MONTABERT, or failure to follow
the recommended operating practices and maintenance
procedures as provided in the Product's operating and
maintenance publications.
.
MONTABERT EXCLUDES OTHER CONDITIONS,
WARRANTIES OR REPRESENTATIONS OF ALL
KINDS, EXPRESSED OR IMPLIED, STATUTORY
OR OTHERWISE (EXCEPT THAT OF TITLE)
INCLUDING ALL IMPLIED WARRANTIES AND
CONDITIONS RELATING TO MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE.

LIMITATION OF LIABILITY
The remedies of the OEM set forth under the provisions
of warranty outlined above are exclusive and the total
liability of MONTABERT with respect to this sale or
the Product and service furnished hereunder in
connection with the performance or breach thereof, or
from delivery, installation, repair or technical direction
covered by or furnished under this sale, whether based
on contract, warranty, negligence, indemnity, strict
liability or otherwise shall not exceed the purchase price
of the Product upon which such liability is based.
MONTABERT shall in no event be liable to the OEM,
any successors in interest or any beneficiary or assignee

relating to this sale for any consequential, incidental,

indirect, special or punitive damages arising out of this
sale or by any breach thereof, or any defect in, or failure
of, or malfunction of the Product under this sale,
whether based upon loss of use, lost profits or revenue,
interest, lost goodwill, work stoppage, impairment of
other goods, loss by reason of shutdown or nonoperation, increased expenses of operation or claims of
user or customers of the user for service interruption
whether or not such loss or damage is based on contract,
warranty, negligence, indemnity,
str ict liab ili ty o r o the r wise .

WARRANTY POLICY MANUAL

DRIFTERS

October 2008
Sheet 2 out of 11

WHAT THE WARRANTY COVERS

All failures which meet the criteria below can be

considered for coverage under warranty and claim
should be submitted to MONTABERT after the repair of
the failures.
The failures:
A) Must occur within the published warranty period for
the particular product (s).
B) Must be the result of a recognisable defect within the
part or/and the product.
C) Must be the result of improper workmanship by
MONTABERT
The only warranty applicable to MONTABERT
product(s) are those set forth in the general warranty
conditions. No other warranty either expressed or
implied will apply.
In those instances where special warranties, or
extensions of warranty are necessary for any reasons,
such extensions have to be given in writing by the
marketing manager or the after market manager.
No other representative of the company has the authority
to change the terms of the warranty.

G) Towing, hauling, loading and unloading costs.

Loss or damage caused by carrier.
H) Repairs required as the result of improper handling,
storage or protection by OEM.
I) Down time or lost production costs.
J) Cost of renting or leasing a back-up unit.
K) Transportation expenses for obtaining replacement.
L) Telephone or other communications expenses.
M) Failure of attachments resulting of modification not
having special approval from Montabert Engineering
Department
N) Failures resulting from improper setting of the
equipment.
O) Utilization on a carrier not approved by Montabert.

NON-WARRANTABLE ITEMS

WARRANTY PERIODS

The following items can not be considered under

warranty :
A) Lubricating oil, grease, and anti-freeze. Hydraulic
oil, lubricating oil and filter elements,.
B) Replacement parts as the result of normal use or
wear. As such, claims for accumulator diaphragms,
seals, bushings, shank thrust and suspension parts
will not be accepted beyond six (6) months from the
starting up of the drifter.
C) Failure of attachments not manufactured or supplied
by MONTABERT.
D) Failure or progressive damage resulting from the use
of a non MONTABERT approved part.
E) Failures resulting of improper application, operation
and maintenance or repair practices. Warranty repair
must be done by an authorized OEM dealer only
F) Damage resulting from negligence or accidents.

Purchase
The warranty period to OEM starts at the time of
delivery to user. The Warranty form has to be submitted
by the OEM at the time of delivery.
Rental
The warranty period starts when the machine is put into
rental. Should the machine be sold while on rental, only
the remainder of the standard warranty applies. The
Warranty form should be submitted by the OEM at the
time of delivery.
Demonstrations
Warranty begins after one week of demonstration.
Should the machine be still demonstrated, rented or
purchased after the initial week, the warranty period
begins. A special note has to be written in the warranty
form mentioning that the product was in demonstration
before and the number of operating hours.

WARRANTY POLICY MANUAL

DRIFTERS

October 2008
Sheet 3 out of 11

WARRANTY REGISTRATION PREPARATION

OEM RESPONSIBILITY
MONTABERT warrants its products to the authorised
OEM. It is the OEM's responsibility to warrant the
equipment to the end user. It is imperative that all parties
recognise the importance of the warranty and what it
specifically covers. The OEM is responsible for the after
sale service and has to maintain an organisation with
enough skilled people, tools, facilities and spares stock
to be able to cover the territory and the equipment in
operation.

RECEIVING INSPECTION
The purpose of the receiving inspection is to check over
the product(s) for discrepancies, missing items or in
transit damage. All discrepancies or missing items
should be reported immediately to MONTABERT.
Claims should be filed with the carrier for any in transit
damage.
It is the OEM's responsibility to properly store and
maintain the MONTABERT equipment in his inventory.

PROCEDURE AT THE TIME OF DELIVERY

To insure customer satisfaction and proper registration
of the warranty, a warranty registration form must be
filled in when equipment is delivered to the customer.

WARRANTY REGISTRATION FORM

FormSup 2008/70
This is the formal warranty statement which can be used
as proof of warranty if required.
It is the OEM's responsibility to ensure that he has
sufficient forms on hand.
All new machines may need some final adjustments and
set up. Such adjustments are the responsibility of the
OEM.
Particularly, prior to the installation on a carrier, it is
compulsory to check that flow and pressure available at
the circuit comply with MONTABERT specifications.
Flow and pressure values checked during installation,
must be registered on the warranty form. Failure to
comply with these instructions could void the warranty.

WARRANTY POLICY MANUAL

DRIFTERS

October 2008
Sheet 4 out of 11

WARRANTY REGISTRATION PREPARATION

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.

Give complete drifter model.

Give complete drifter serial number.
Date of installation / start up (please write the month in capital letters).
Brand of carrier.
Model of carrier.
Indicate delivered percussion flow measured during circuit checking.
Indicate delivered rotation flow measured during circuit checking.
Indicate operating percussion pressure measured
Indicate operating rotation pressure limiter measured.
Indicate hydraulic oil temperature
Indicate drain pressure
Indicate operating back-pressure measured
OEM's name and complete address.
Owner/user trade name and complete address.
OEMs signature and stamp.

ALL PRODUCTS

First sheet (white) must be given to the customer.

Second (yellow) has to be sent to MONTABERT technical support.
Third sheet (green) has to be hold by the OEM with the commissioning check list (see annex 3).

CARTE DE GARANTIE
WARRANTY REGISTRATION
DRIFTERS

MODELE DE PERFORATEUR
DRIFTER MODEL

N DE SERIE :
SERIAL NUMBER :

MODELE :
MODEL :

WARRANTY POLICY MANUAL

October 2008
Page 5 out of 11

DATE DE MISE EN SERVICE :

DATE OF START UP :

PORTEUR - CARRIER
MARQUE :
BRAND :

DEBIT PERCUSSION MESURE

PERCUSSION FLOW AS CHECKED

l/mn
l/mn

PRESSION DU DRAIN
DRAIN PRESSURE

11

bar
bar

DEBIT ROTATION MESURE

ROTATION FLOW AS CHECKED

l/mn
l/mn

PRESSION DE RETOUR
RETURN PRESSURE

12

bar
bar

PRESSION PERCUSSION MESURE

PERCUSSION PRESSURE AS CHECKED

bar
bar

PRESSION ROTATION MESURE

ROTATION PRESSURE AS CHECKED

l/mn
bar

TEMPERATURE D'HUILE
OIL TEMPERATURE

C
C

10

MANUFACTURER

CUSTOMER

NOM
NAME

NOM
NAME

ADRESSE
ADDRESS

ADRESSE
ADDRESS

VILLE
CITY

13

VILLE
CITY

CODE POSTAL
ZIP CODE

CODE POSTAL
ZIP CODE

PAYS
COUNTRY

PAYS
COUNTRY

14

Les informations recueillies font l'objet d'un traitement informatique par le service Marketing de Montabert destin la gestion de l'coute client et des
garanties et ne seront communiqus qu'aux services internes Montabert.
Conformment la loi "information et liberts" du 6 janvier 1978, relative l'informatique aux fichiers et aux liberts, vous bnficiez d'un droit d'accs et de
rectification aux informations qui vous concernent. Si vous souhaitez exercer ce droit et obtenir communications des informations vous concernant, veuillez
vous adresser au service marketing.
This is to inform you that data will be entered into our database and that we will use them during warranty process and for Marketing studies. We may use this
informations to send you general promotional material and other illustrative literature

Nous pouvons tre amens utiliser ces informations des fins de prospection, notamment commerciale. Si vous ne le
souhaitez pas, cochez la case ci-contre.
If you don't want to be on our Marketing database please tick this block.

MANUFACTURER

15

FormSup 2008/10

CARTE DE GARANTIE
WARRANTY REGISTRATION
DRIFTERS

MODELE DE PERFORATEUR
DRIFTER MODEL

N DE SERIE :
SERIAL NUMBER :

WARRANTY POLICY MANUAL

October 2008
Page 6 out of 11

DATE DE MISE EN SERVICE :

DATE OF START UP :

PORTEUR - CARRIER
MARQUE :
BRAND :

MODELE :
MODEL :

DEBIT PERCUSSION MESURE

PERCUSSION FLOW AS CHECKED

l/mn
l/mn

PRESSION DU DRAIN
DRAIN PRESSURE

bar
bar

DEBIT ROTATION MESURE

ROTATION FLOW AS CHECKED

l/mn
l/mn

PRESSION DE RETOUR
RETURN PRESSURE

bar
bar

PRESSION PERCUSSION MESURE

PERCUSSION PRESSURE AS CHECKED

bar
bar

PRESSION ROTATION MESURE

ROTATION PRESSURE AS CHECKED

l/mn
bar

TEMPERATURE D'HUILE
OIL TEMPERATURE

C
C

MANUFACTURER

CUSTOMER

NOM
NAME

NOM
NAME

ADRESSE
ADDRESS

ADRESSE
ADDRESS

VILLE
CITY

VILLE
CITY

CODE POSTAL
ZIP CODE

CODE POSTAL
ZIP CODE

PAYS
COUNTRY

PAYS
COUNTRY

Les informations recueillies font l'objet d'un traitement informatique par le service Marketing de Montabert destin la gestion de l'coute client et des
garanties et ne seront communiqus qu'aux services internes Montabert.
Conformment la loi "information et liberts" du 6 janvier 1978, relative l'informatique aux fichiers et aux liberts, vous bnficiez d'un droit d'accs et de
rectification aux informations qui vous concernent. Si vous souhaitez exercer ce droit et obtenir communications des informations vous concernant, veuillez
vous adresser au service marketing.
This is to inform you that data will be entered into our database and that we will use them during warranty process and for Marketing studies. We may use this
informations to send you general promotional material and other illustrative literature

Nous pouvons tre amens utiliser ces informations des fins de prospection, notamment commerciale. Si vous ne le
souhaitez pas, cochez la case ci-contre.
If you don't want to be on our Marketing database please tick this block.

MANUFACTURER

FormSup 2008/10

WARRANTY POLICY MANUAL

DRIFTERS

October 2008
Sheet 7 out of 11

WARRANTY CLAIMS

OEM RESPONSIBILITY
The OEM upon completion of a warranty repair, will file
a claim with Montabert, using the request form in
accordance with Montaberts published practices.

EXCEPTIONS
In very exceptional cases, MONTABERT might accept
for claims outside standard warranty limits, such cases
will be considered on individual basis and cost sharing
principles

All warranty claims must be forwarded for the attention

of the MONTABERT technical support in Saint -Priest.
(Use file FORCAV010A)
All warranty requests must be received by
MONTABERT within 15 days after the repair work is
completed. Claims not received within the time limit will
not be considered.
MONTABERT technical support will consider these
claims, make sure of their validity (causes of failure,
dates,...), and if so, the service will issue a credit note,
or send part(s) at MONTABERT discretion. Incoterm
DDU.

PHOTOGRAPHS OF DEFECTIVE MATERIAL

Good photographs showing the defective parts are
required with the warranty claim, this should avoid the
forwarding of the parts themselves.

REPLACEMENT PARTS
The replacement or repair of a part under warranty does
not extend the warranty of the original product.
If the occasion should arise where an approved
MONTABERT replacement part which was procured
and installed by an official MONTABERT OEM at
customer expenses should fail, the company will
consider request for warranty adjustments on the failed
parts. The company's participation will be limited to
participating in the cost of the part only and for a term
not to exceed the period covered by the parts warranty.

MODIFICATION CAMPAIGN
In the case of the replacement / modification of a
specific part (updating) on a specific range of product(s),
the OEM might be requested to perform this job on the
product(s) in operation in its area.
In such a case he would be advised in writing with
details of all necessary procedures involved, work to be
performed, parts or components procurement and fees
allowance for labour.

REIMBURSEMENT
APPROVED CLAIMS - Reimbursement to the
distributor on approved claim will be by credit
memorandum.
PARTS purchased from MONTABERT to perform the
warranty repair will be credited at the OEM net price
valid at the repair date.

LOCAL PURCHASES
Outsides purchases required in performing a warranty
repair and approved by MONTABERT will be accepted
at the OEM's cost. Such expenses must be supported by
a copy of the invoices covering these purchases.
Subsequent failures on these purchases and any
associated consequential damages will not be covered
under warranty

WARRANTY POLICY MANUAL

DRIFTERS

October 2008
Sheet 8 out of 11

WARRANTY REQUEST PREPARATION

All warranty requests shall be submitted on form FORCAV010A and should include the following information
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.

24.

25.
26.
27.
28.
29.
30.

Your claim number.

Complete drifter model.
Drifter serial number.
Date of installation / start up.
Date of failure.
Date of repair.
Date of claim submission.
For MONTABERT use only.
OEM name.
Customer name.
Number of operating hours on the machine.
Number of operating hours on the part if it was previously replaced.
Replacement parts order N.
Carrier model.
Percussion flow
Percussion pressure.
Rotation pressure.
Rotation flow.
Relief valve setting pressure second way.
Indicate drain pressure
Indicate bit diameter
Indicate air pressurisation.
A brief explanation of the probable cause of failure and what action had been taken to prevent future
reoccurrence.
A good photograph of the failed part must be submitted with the claim. The photograph must show
the defect clearly.
Give quantities of MONTABERT parts that were used in the warranty repair. Should parts having
been replaced at this time due to normal use and wear, such parts are not to be included with the list
of warranty parts, but have to be charged to the customer.
Complete Corporate Part Number.
Parts description
S/N new part. If the replacement part has a specific serial number such as piston, cylinder..indicate this
serial number
Replacement part net purchase price.
Total net purchase price per line.
Total amount of the parts

Note: To avoid misunderstanding, when indicating dates, please write month in letters (i.e.: 01 march .01, not 03.01.01)

WARRANTY REQUEST

WARRANTY POLICY MANUAL

October 2008

DRIFTERS

CLAIMS N

DATE OF START UP

MODEL

DATE OF FAILURE

SERIAL N

DATE OF REPAIR

DATE OF CLAIM

OEM NAME

CITY

CUSTOMER NAME

10

COUNTRY

HOURS ON UNIT

11

REPLACEMENT PARTS ORDER N

13

CARRIER

Sheet : 09 out of 11

FOR MONTABERT USE ONLY

8

G
RT:
CD:

HOURS ON FAILED PARTS

12

14

BACK PRESSURE RETURN LINE

19

PERCUSSION FLOW

15

DRAIN PRESSURE

20

PERCUSSION PRESSURE

16

BIT DIAMETER

21

ROTATION PRESSURE

17

AIR PRESSURISATION

22

ROTATION FLOW

18

DESCRIPTION AND PROBABLE CAUSE OF FAILURE ACTION TAKEN

23

PARTS USED

QTY

24

CPN

25

DESCRIPTION

26

S/N NEW PART

27

NET PRICE EA

TOTAL

28

29

TOTAL PARTS

FORCAV010-A

30

WARRANTY REQUEST

WARRANTY POLICY MANUAL

October 2008

DRIFTERS

CLAIMS N

DATE OF START UP

MODEL

DATE OF FAILURE

SERIAL N

DATE OF REPAIR

FOR MONTABERT USE ONLY

G
RT:

DATE OF CLAIM
OEM NAME

CITY

CUSTOMER NAME

COUNTRY

Sheet : 10 out of 11

CD:

HOURS ON UNIT
HOURS ON FAILED PARTS
REPLACEMENT PARTS ORDER N
CARRIER

BACK PRESSURE RETURN LINE

PERCUSSION FLOW

DRAIN PRESSURE

PERCUSSION PRESSURE

BIT DIAMETER

ROTATION PRESSURE

AIR PRESSURISATION

ROTATION FLOW
DESCRIPTION AND PROBABLE CAUSE OF FAILURE ACTION TAKEN

PARTS USED

QTY

CPN

DESCRIPTION

S/N NEW PART

NET PRICE EA

TOTAL PARTS

FORCAV010-A

TOTAL

WARRANTY POLICY MANUAL

DRIFTERS

October 2008
Sheet 11 out of 11

DISPOSAL FOR DEFECTIVE PARTS

All parts for which a warranty claim has been issued
must be stored until the claim has been settled. Each part
shall be tagged for identification and stored so as to
avoid future damage, should the part be requested for
examination. Warranty will not be considered for parts
damaged during storage or shipment

RETURN OF DEFECTIVE PARTS

No part should be returned without having received such
instructions. If needed MONTABERT will give
instructions for the return of the parts, with a return
number

The parts will have to be tagged as follow

a) OEM name and address
b) quantity of parts
c) part number
d) return number
All shipping crates must be marked on the outside
with the return number
The OEM will return the material to the following
address:
MONTABERT SAS
203 route de Grenoble
69805 SAINT-PRIEST CEDEX
FRANCE
Phone : (33) 4 72 22.97.97
Fax : (33) 4 72.22.97.79

All material must be returned freight prepaid

incoterm DDU.
Parts must be returned within two (2) months from
date of request. After this deadline, MONTABERT
reserves the right to cancel the warranty claim.

FINAL DESTINATION OF PARTS.

Warranties accepted. Parts become
MONTABERTs property.
Warranties refused or partly accepted. Parts
remain the property of the OEM who has 15 days
after the mention of the warranty claim refusal to
inform MONTABERTs technical support dept of his
decision : whether the parts should be scrapped by
MONTABERT or returned to the OEM at his
expenses. After this deadline, the parts will be
automatically scrapped.

CONTESTED CLAIMS PROCEDURE

All partially paid or rejected warranty claims contested
by the OEM must be contested in writing and sent to the
technical support department in Saint-Priest. This must
be done within fifteen (15) days from the date of the
claim refusal otherwise the claim will not be eligible for
re-examination

www.montabert.com
203 , route de Grenoble
BP 671
69805 Saint--Priest Cedex
France