Awareness and Usage of e-banking services

Age
1.
2.
3.
4.

15-25
26-35
36-45
45+

Gender
1. Male
2. Female
3. Other

City
1. Chennai
2. Delhi
3. Kolkata
4. Mumbai
5. Other

Annual Income
1. <3 lakh
2. 3-6lakh
3. 6-9lakh
4. >9lakh

How much do you know regarding the e-banking services that are prevalent
1. Completely
2. Somewhat
3. Dubious
4. Not at all

Are you aware whether your bank is providing e-banking services

1. Yes
2. No

Would you avail the e-banking services if your bank provides

1. Definitely

2. Would like to try

3. Not Sure
4. Never

How often do you avail e-banking transactions

1. Daily
2. Weekly
3. Monthly
4. Rarely

For which of the following would you like to have e-banking services

Choice)
1.
2.
3.
4.
5.
6.
7.
8.

Money Transfer
Bill Payment
Ticket Booking
Balance Enquiry
NEFT/RTGS
Recharge
Shopping
Others

If you havent availed e-banking services till now, what is the reason
1. Security Issues
2. Lack of internet access
3. Preference for personal human relations
4. Non-user friendly procedure
5. Lack of knowledge regarding e-banking services
6. Other

Would you trust a bank that provides only e-banking services

1. Yes
2. No

For which of the following services you would like to have an option

(Multi

Visiting to
branch

Telebanking

E-banking

Money Transfer
Bill Payment
Ticket Booking
Balance Enquiry
NEFT/RTGS
Recharge
Shopping

What would encourage you to avail e-banking services

1

Reward points
Simpler
Services
Transactional
Security
Accessibility
Avoidance of
unnecessary
travel to bank
branch
1=most likely
2=Moderately Likely
3=Not so likely
4=Not likely