Reggie E.

Robertson
4107 Oakford Avenue, Mailbox #4, Baltimore, MD 21215
Home: (410) 542-1978, Mobile: (443) 257-5041
Email: rrobertson@ccbcmd.edu
OBJECTIVE: To obtain a position within Weis, which would afford me an opportunity to
demonstrate my customer service skills while simultaneously broadening my Administrative
knowledge and abilities.
PROFILE:

More than 5 years successful experience in customer service and support with recognized
strengths in problem-solving, trouble-shooting, staff support, and planning/implementing
proactive procedures and systems to avoid scheduling conflicts.
Possess solid computer skills System installations and debugging; terminal/printer operations.
Excellent working knowledge using Microsoft Office, Outlook & Internet search engines.
Typing Speed 35 Word Per Minutes
Ability to train, motivate and supervise customer service employees.
A team player, acknowledged as Total Quality Customer Service Professional.

EMPLOYMENT HISTORY:
Financial Aid Assistant (Part Time)

08/2013 --- Present

CCBC Dundalk Campus Enrollment Services

7200 Sollers Point Rd, Dundalk, MD
Responsible for providing exceptional customer service at front desk by politely
answering calls/questions from walk-ins. Maintain confidentiality of all information
received in the office. Learn to use the SAMS system, create new files and
accurately file. Keep files and file room organized. Contribute positively to team
environment. Learn the basics of applying for financial assistance. Assist with
mailings and other assignments as needed.

Test Proctoring Assistant (Part Time)

CCBC Essex Campus Testing Center
7201 Rossville Boulevard, Baltimore, MD

06/2011 08/2013

Responsible for receiving, filing and sending exams given by instructors for online students to be
proctored in the testing center. My duty is to make sure students abide by the code of conduct
while taking exams and making sure the completed test is ready for pickup when the instructor
arrives or mailed directly to them. Additional duties include but not limited to with a multicultural student body providing effective and efficient resolution to assessment challenges.
Update/maintenance of student records and maintains quality control by seeking new ways to

improve customer service. Often make contact with campus professors to ensure compliance and
consistency with course testing requirements and instruction. Operate office machines, such as
photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
Student Assistant-Note Take (Part Time)
CCBC Essex Campus Testing Center
7201 Rossville Boulevard, Baltimore, MD

01/2013 05/2013

Aided and assisted a vision impaired student with school work by facilitating all note taking, not
limited to attending all the classes, participation in experiments, typing lab reports and making
sure that the student will not only pass the class but to also understand physics through
explanation and imaginative imagery, (Drawings, diagrams, graphs & etc.). Reported weekly
class contact with the professors authorization to comprise notes and visual images conducive to
academic achievement which combat the intensity and provided successful prevention of social
challenges
Customer Sales Associate (Part Time)
Lady Foot Locker
6901 Security Boulevard, Baltimore, MD

06/2008 05/2011

Responsible for product knowledge, friendly customer service, sales transactions of women
sports apparel and athletic gear. Routinely sought by management to fill-in to cover personnel
shortages, as an on-call sales associate to work in partnering stores within the company.
FootLocker Security Mall
EDUCATION:
CCBC Essex Campus
7201 Rossville Boulevard, Baltimore, MD
Course Of study: Graphic Design/ Art History
FOREST PARK HIGH SCHOOL
3701 Eldorado Avenue, Baltimore, MD
Course Of Study: Culinary Arts / Graphic Art
REFERENCES:
Mr. Barry Amos
CCBC Financial Aid Administrator
Work Number: 443-840-3088
Email: bamos@ccbcmd.edu
Ms. Patricia Darr
CCBC Testing center Administrator

Enrolled to begin: 08/2013

09/2006 06/2009

Work Number: 443-840-1594

Email: Pdarr@ccbcmd.edu

Ms. Beth Hunsinger

CCBC Disability Support Administrator
Work Number: 443-840-1878
Email: Bhungsinger@ccbcmd.edu