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    Báo Cáo Thực Tập Bằng Tiếng Anh INTERNS..

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    © All Rights Reserved
    Download as PDF or read online from Scribd
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    151 views18 pages

    Báo Cáo Thực Tập Bằng Tiếng Anh INTERNS..

    Uploaded by

    Little Crayon
    Báo Cáo Thực Tập Bằng Tiếng Anh INTERNS..

    Copyright:

    © All Rights Reserved
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    Internship report Supervisor: Luong Kim Thu CONTENTS 1. INTRODUCTION NT OF THE REPORT 1, INTRODUCTION AND DESCRIPTION OF ORGANIZATION 2. JOB DESCRIPTION It. THE PERSONAL EXPERIENCE ACQUIRED THROUGH THE TRAINING COURSE Iv. SUGGESTION Student: Vo Thi Huyen_Lop: K13 NAB Page 1 Internship report Supervisor: Luong Kim Thu ACKNOWLEDGEMENT Hai Phong Stre Hai Chau district, Da Nang city February 15", 2011 To Teachers in Duy Tan university! To Director and all of Officer Staff in “Dong Hanh Viet” Travel Company in Da Nang! First of all, I would like to express my deepest gratitude to teachers’ guidance, friends and family’s care in the past four years. I am grateful to you for your help and transfer of precious experience, which will prepare us for knowledge to get to the life. Especially, I would like to express my gratitude to Ms. Luong Kim Thu- my vulnerable teacher who teaches and supports me a lot during my internship. I want to take this opportunity to say thank to Mr. Nguyen Lam Tuan —my supervisor, the director of guide department of the company and all staff in “Dong Hanh Viet” Company. Thank you very much for your kind cooperation during my internship, Student: Vo Thi Huyen_Lop: K13 NAB Page 2 Internship report 2) DUY TAN UNIVERSITY ENGLISH DEPARTMENT Supervisor: Luong Kim Thu ‘THE SOCIALIST REPUBLIC OF VIETNAM. Independence ~ Freedom - Happiness Student: Vo Thi Huyen_Lop: K13 NAB -aw— eke br UNIVERSIY Da Nang, February 15", 2011 INTERNSHIP REPORT In “Dong Hanh Viet” Travel Company * My fullname : Vo Thi Huyen # Student code : 132617394 Class KI3NAB of Foreign Language Department My cell phone : 01688589156 My email vothihuyengb08@gmail.com Internship place: “Dong Hanh Viet” Tra - Address: 699 Dien Bien Phu Street, Da Nang city £05113, 765.077 05113. 765 076 1. Company - Fax - Email Supervisor in the company: Nguyen Lam Tuan Supervisor in the university: Ms. Luong Kim Thu -Cell phone: 0935282256 - Email : thuquanghung@yahoo.com Page 3 Luong Kim Thu Internship report Superviso: INTERNSHIP REPORT I, INTRODUCTION In the context of global economy, Vietnam is making the biggest effort to keep with rich countries and to become a great nation in the world, Today, with the development of national industrialization and modernization, tourism has become one of the key industries bring major cultural and economic values to Vietnam. Vietnam tourism is increasingly developing and plays a big role in Vietnamese economy. This has resulted in establishing and improving many tourism companies in Vietnam. Among the companies, “Dong Hanh Viet” Travel Company in Danang city has its contribution to the development of tourism in Danang and it is becoming a trusting destination of domestic and foreign tourists. As an English-majored student of Duy Tan University, I have an opportunity to study and work at “Dong Hanh Viet” Travel Company for my internship course. This is a ill and valuable opportunity for me to practice my English knowledge, communication s| learn experience and soft skills from every body in the company. I myself think that the company is an ideal organization that students of foreign languages can collect information and get valuable experience of work. Student: Vo Thi Huyen_Lop: K13 NAB Page 4 Internship report Supervisor: Luong Kim Thu Il. CONTENT OF THE REPORT 1, INTRODUCTION AND DESCRIPTION OF ORGANIZATION Established in October 2005 by Ms. Dang Thi Uyen Thanh, Dong Hanh Viet Travel Company has been developing and knowing by a lot of customer in Vietnam and other countries through 5 years of operation, Located at 697 Dien Bien Phu Street, that is a convenient place for customers to know as well as for tourism business. At the time, the company has nineteen employees who are very good and friendly. Moreover, facilities and office equipment are well-prepared and modern, Dong Hanh Viet Travel Company is a tourism company specializing in organizing and selling tours in domestic and international regions. The domestic tours consist of the tours visiting central region such as Danang-Hue-Quang Binh, Danang-Dalat-Nhatrang, the tours in western provinces and other tours such as Danang-Nghe An-Ha Noi-Sapa, Hoi An- My Son holly land, The international tours includes Guangxi- Shanghai- Beijing, Laos, Cambodia, Bangkok-Thailand...Furthermore, the company is trying to open many new attractive and wonderful tours for customers in the near future as well as to become an ideal and trust destination for all tourists. Organization diagram of the company: Director Guide Marketing Operating ‘Account Department Department Department Department Student: Vo Thi Huyen_Lop: K13 NAB Page 5 Luong Kim Thu Internship report Superviso: The company has nineteen employees. In which, guide department has night members, marketing department has three members, operating department has four employees and accounting has three members, All of them are well-educated as well as friendly and enthusiastic. They always try their best to complete assigned task and help me in my work 2, JOB DISCRIPTION My job is a receptionist in the company. Reception practice is not simple, but also not too difficult as I thought. A receptionist is often the first business contact a person will meet at any organization. It is an expectation of most organizations that the receptionist maintains a calm, courteous and professional demeanor at all times regardless of the visitor's behavior. Therefore, I think that receptionist is a very enjoyable and interesting job The first, the duty of a receptionist may include answering customers’ inquiries about the company and its products or services, sorting and handing out mails, a switchboard, setting appointments, filing, records keeping, keyboarding entry and performing a variety of other office tasks, such as receiving, directing and relaying telephone messages and faxing messages, picking up and delivering the mail, opening and dating stamp all general correspondence, maintaining the general filing system and filing all correspondence, assisting in the planning and preparation of meetings, conferences and conference telephone calls. Sometimes, the receptionists may also perform bookkeeping or cashiering duties. Some, but not all, offices may expect the receptionist to serve coffee or tea to and to keep lobbying area ti guest: Student: Vo Thi Huyen_Lop: K13 NAB Page 6 Internship report Supervisor: Luong Kim Thu Moreover, with this job, I could be better contacting with everybody. Consequently, so that giving satisfaction of fastidious customers, I must be patient and harmony. I have to sympathize and listen to all requests from visitors. They are nice, courteous, and polite so my job is favor and safety. My mistake services were always been sympathized by them, In summary, this is a job which requires neat appearance, good sense of humor and clear speaking voice. Especially, the receptionist must patiently investigate, has specific knowledge and be able to communicate well. Maybe this is reasons which make me to change my thoughts and bad habits. Hence, I loved this job; it gave me a patient virtue, professionally working style. I spent 5 weeks on training in the “Dong Hanh Viet” Travel Company. I went to the company 3 days a week. And my working time table is dependent on the working time table of the company. Office time - In the morning: from 7:30a.m to 11:30a.m ~ Inthe afternoon: from 16:00p.m to 20:00p.m I would report my job and the problems of acquisition by myself as follows: 1. Week 1: From January 10", 2011 to February 19", 2011 - The first day: On Tuesday, January 11", 2011 I had an opportunity to meet with the head of guide department of Dong Hanh Viet Travel Company, the direct advisor, visiting around the company and socializing with everybody in the company and I read the documents about the company and some tour information, Then I typed the documents and began my probation at the company. The most interested things I found out that there are many foreign customers like French, Bi ish, Australian and I think that is a wonderful opportunity for me to practice my English and my communication skills. Student: Vo Thi Huyen_Lop: K13 NAB Page 7 Internship report Supervisor: Luong Kim Thu INTERNSHIP DIARY OF THE FIRST WEEK. (10/01/2011-16/01/2011) (13/01/2011) | AM to 11 AM - Afternoon: From 1.30 PM to 4 PM. DATE. TIME TRAINING PROCESS ~Moming: From 7.30 |- Having an appointment with the head -Tuesday | AM to 11 AM of guide department of Dong Hanh Viet (11/01/2011) | - Afternoon: From 1.30 | Travel Company, the direct advisor, PM 104 PM visiting around the company and socializing with everybody in the company. - Reading documents about the company and typing some documents. = Being given directions about my - Thursday | - Morning: From 7.30 work, - Beginning my probation: greeting customer, calling and answering telephone, - Morning: 7.30 AM to - Saturday | 11 AM (15/01/2011 - Afternoon: 2 PM to 5 PM > Typing document of tours ~ Cleaning table and arranging documents - Reading the material about domestic and international tours of the company - Greeting customers Student: Vo Thi Huyen_Lop: K13 NAB Page 8 Internship report 2. Week Supervisor: Luong Kim Thu ‘rom January 1™*, 201 1to January 21", 2011 INTERNSHIP DIARY OF THE SECOND WEEK (17/01/2011-21/01/2011) ca7vor2o11) | '! AM - Afternoon: 1.30 PM to 4.30 PM DATE TIME, TRAINING PROCESS ~ Typing documents - Morning: 7.30 AM to |- Greeting guests and answering Monday telephone. - Translating an announcement of schedule of tours - Photocopying documents for customers - Receiving faxes Wednesday (isu 2oi, |- Morning: 7.30 AM to 11 AM - Afternoon: 1.30 PM to5 PM = Introducing domestic tours to customers - Reading documents of company and translating them. - Typing the documents - Answering telephone from foreign customer - Moming: 7.30 AM to Thursday — | 11 AM 20/01/2011) | 4 Remon: 2 PM to 5 PM ~ Calling and answer from customers - Typing document of to g telephone s - Greeting guests and answering telephones - Translating documents about the domestic tours, Student: Vo Thi Huyen_Lop: K13 NAB Page 9 Internship report Supervisor: Luong Kim Thu 3. Week 3: From January 24", 2011 to January 30" 2011 INTERNSHIP DIARY OF THE THIRD WEEK (24/01/2011-30/01/2011) DATE TIME TRAINING PROCESS: Monday (24/01/2011) - Morning: 7.30 AM to 11AM - Afternoon: 1.30 PM to 4.30 PM tours - Translating documents on domestic - Photocopying documents for customers - Greeting. guests and answering telephones - Receiving faxes Tuesday (25/01/2011) - Morning: 7.30 AM to 11AM - Afternoon: 1.30 PM to5PM + Translating reports on Danang- Dalat tour - Delivering fliers - Introducing domestic tours to customers Thursday (27/01/2011) - Morning: 7.30 AM to 11AM - Afternoon: 2 PM to 5 PM - Sending faxes to Ms Thanh- manager of company - Translating contracts with AB limited company - Typing document of tours Cleaning table and arranging documents Student: Vo Thi Huyen_Lop: K13 NAB Page 10 Internship report Supervisor: Luong Kim Thu 4.Week 4: From January 31", 2011 to February 6": I was off for Tet holiday 5, Week 5: From February 8", 2011 to February 13", 2011 INTERNSHIP DIARY OF THE FIFTH WEEK (08/02/2011-13/02/2011) TIME TRAINING PROCESS. Tuesday (08/02/2011) = Morning: 7.30 AM to ~ Greeting guests and answering telephones (10/02/2011) 11AM - Afternoon: 1.30 PM to5PM - Morning: 7.30 AM to - Translating documents on domestic 11AM tours - Afternoon: 1.30PM. | Photocopying documents for to 4.30 PM “ee - Receiving faxes Thursday - Introducing domestic tours to customers - Dealing with customers with Mr. Tuan - translating document on regional to Friday (11/02/2011) 11AM PM - Morning: 7.30 AM to - Afternoon: 2 PM to 5 - Calling and answering telephone from customers - Typing document of tours Cleaning table and arranging documents - Sending and receiving faxes Student: Vo Thi Huyen_Lop: K13 NAB Page 11 Internship report Supervisor: Luong Kim Thu 6. Week 6: From February 14", 2011 to February 20", 2011 INTERNSHIP DIARY OF THE SIXTH WEEK (14/02/2011-20/02/2011) : e:7. (isioapor1y | Meming: 7:30 AM to 11AM - Afternoon: 1.30 PM to 4.30 PM DATE TIME TRAINING PROCESS ~ Grecting guests and answering Tuesday telephones anslating documents on Nha Trang city tours, typing and photocopying the documents for customers - Translating document of the tour Saigon-Phnompenh-SiemReap - Afternoon: 2 PM to 5 PM Thursday x - Introducing domestic tours to (1702/2011) |" Morning: 7.30 AM to | ign customers 1AM - Greeting customers and providing ~Aftemoon: 1.30PM | themwith some information about some international tours. to5 PM -Momning: 730 AM to | ~Calling and answering telephone from customers Friday 11AM - Typing some document for (19/02/2011) customers - Translating some fliers about the domestic and regional tours Student: Vo Thi Huyen_Lop: K13 NAB Page 12 Internship report Supervisor: Luong Kim Thu 7, Week 7: From February 21°, 2011 to February 27" , 2011 INTERNSHIP DIARY OF THE SEVENTH WEEK (21/02/2011-27/02/2011) DATE TIME TRAINING PROCESS Tuesday (22/02/2011) - Morning: 7.30 AM to 1AM - Afternoon: 1,30 PM to 4.30 PM - Translating document of schedule of the tour Ha Long Bay-Viet Hai village ~Pearl Island. - Greeting guests and answering telephones - Typing document for the meeting of the company Thusday (24/02/2011) - Morning: 7.30 AM to 1AM - Afternoon: 1.30 PM to5PM - Photocopying documents for customers - Receiving faxes - Greeting customers and providing them with some information about some international tours. Friday (25/02/2011) - Morning: 7.30 AM to 11AM - Afternoon: 2 PM to 5 PM - Taking part in the tour Danang- Hoi An with Mr, Lam Tuan Student: Vo Thi Huyen_Lop: K13 NAB Page 13, Internship report Supervisor: Luong Kim Thu 8.Week 8: From February 28", 2011 to March 5", 2011 INTERNSHIP DIARY OF THE EIGHTH WEEK (28/02/2011-5/03/2011) DATE TIME TRAINING PROC. ~ Morning: From 7.30 ~ Photocopying documents for -Tuesday | AM to 11 AM customers (01/03/2011) | - Afternoon: From 1.30 | _- Calling and answering telephone PM to4 PM from customers - Typing document of tours - Greeting guests and answering telephones

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