Hillary Golson

1222 W. Baseline Rd. #165, Tempe, AZ 85283

hilgolson@gmail.com

(480) 720-6386

SUMMARY OF QUALIFICATIONS:
5 years leadership experience Self-starter

Ability to adapt and learn

quickly
Strength in coaching and
feedback
Confident motivator

4 years training experience

Natural leader

13 years customer service

experience
Bachelors degree - Cum
Laude
honors

Highly respected among

peers
Innovative problem-solver Excel at guiding change

Effective and engaging

presenter

Consistently positive
Strong ability to analyze data
attitude
Efficient without
Acute attention to detail
supervision
Timely resolution to issues Interpersonal communication
skills

EDUCATION:
ARIZONA STATE UNIVERSITY
MED Elementary Education iTeachAZ Osborn Program - Current Student (2016-2017)
SEED Grant Recipient
TEACH Grant Recipient
Graduate Scholar Award
BA Theatre - Design/Production 3.44 GPA Cum Laude honors (2003-2007)
Full-Ride Merit Based Academic Scholarship (4 year)

ENDORSEMENTS:
NT203 - MIDDLE GRADES MATH
NT204 - MIDDLE GRADES SCIENCE

EDUCATIONAL EXPERIENCE
Teaching Intern 8th Grade Language Arts Osborn Middle School - Mr. Mann (January 13February 5)
4th Grade General Clarendon Elementary School - Mr. Conway (February 8March 4)
3rd Grade General Encanto Elementary School - Ms. Wilhelmy (March 7-April
29)

PROFESSIONAL EXPERIENCE:
PHILIDOR RX SERVICES, LLC - Phoenix, AZ (2014 - 2015)
Physician Concierge Specialist
Developed and conducted all training for new and existing employees, along with creating
widely-used documentation and team processes of how physicians are monitored and
tracked
Maintained relationships with key physician offices resolving doctor/patient issues thoroughly
and efficiently
Managed, distributed workloads, provided guidance/support, and developed processes for
employee schedules including assignment of shifts, monitoring all schedule requests,
tardiness and vacation/sick days

Hillary Golson
1222 W. Baseline Rd. #165, Tempe, AZ 85283
hilgolson@gmail.com

(480) 720-6386

CORAM SPECIALTY INFUSION SERVICES Phoenix, AZ (2011 2014)

Regional Operations Support Specialist (ROSS)
Corporate trainer and project leader who traveled independently to branch offices nationwide
to lead training and implement national processes for employees in a new windows-based
pharmacy operating system
Advised upper management by identifying and assessing performance-improvement
opportunities within each branch
Provided guidance to branch management regarding implementation of national processes
Ensured compliance with federal, state and local laws/regulations while performing quality
assurance checks
CVS PHARMACY - Tempe, AZ (2008 - 2010)
Pharmacy Technician
Performed all pharmacy procedures from receiving a prescription to providing medication to
the customer
Photo Lab Supervisor
Managed all aspects of digital and film processing, including maintenance and chemical
levels, while increasing sales in the photo department and providing training/guidance on the
machines.