Kerry Thurlow

16 5th Avenue Apt#1 Webster, Massachusetts, 01570 (774)321-4600 kerrysthurlow@gmail.com

Experienced business professional seeking a position that will allow further growth and development
while incorporating previous work experiences in training, customer service, and business
management. Proven leadership skills and interpersonal skills that have been developed by leading
teams of ten to twenty employees over the past ten years of retail management, providing front-facing
customer and administrative support in a variety of settings.
Employment History and Military Service
MPG RAPID REFILL Bellingham, MA
Store Manager, March 2015 to Present

ADAMS HOMETOWN MARKETS Monson, MA

Customer Service Manager, 2013 to November 2014
ADVANCE AUTO PARTS Whitinsville, MA
Assistant Store Manager, 2012 to 2013
HONEY FARMS, INC Worcester, MA
Area Training Manager/Store Manager, 2008 to 2012
CN BROWN BIG APPLE Waldoboro, ME
Store Manager, 2007 to 2008
HONEY FARMS, INC Worcester, MA
Assistant Store Manager, 2003 to 2004, Area Training Manager/Store Manager 2004 to 2007
315 TECHNICAL TRAINING GROUP Goodfellow AFB, San Angelo, TX
Imagery Analysis Course Instructor
496 RECONNAISANCE TECHNICAL SQUADRON
Imagery Analyst, Aircrew Trainer and Unit Briefer

Education
QUINSIGAMOND COMMUNITY COLLEGE WORCESTER, MA
Business Administration Transfer Option, 2009 to 2013
Associate of Science, Business
GPA: 3.59/4.0
NICHOLS COLLEGE DUDLEY, MA
Business Management and Marketing2013 to Present

Awards and Accomplishments

NATIONAL ASSOCIATION OF CONVENIECE STORES JIM YATES SCHOLARSHIP 2009, 2010, 2011
Selected as a three time recipient from thousands of applicants three consecutive years. Selection for this honor
was based on leadership, educational goals, and academic standing. Additionally an endorsement from my
supervisor highlighting my accomplishments in the convenience store industry.
NEW ENGLAND CONVENIENCE STORE ASSOCIATION COMMUNITY INVOLVEMENT AWARD 2010
Nominated by my District Manager at Honey Farms for my accomplishments as a store manager and volunteer
involvements in my community. My volunteer activities included planning a block party for disadvantaged
children in Worcester Massachusetts. Volunteering at Dreams and Wishes, an annual Christmas event that
provided gifts, coats, hats, and mittens to families in extreme need. Becoming a Stephen Ministry Caregiver
that provided a one on one mentoring relationship with people walking through difficult times, like divorce,
unemployment, of death. Serving meals at an outreach to homeless men, women, and children.

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Kerry Thurlow
16 5th Avenue Apt#1 Webster, Massachusetts, 01570 (774)321-4600 kerrysthurlow@gmail.com

Skills Summary

Front Facing Customer

Service
Recruiting and Hiring
Professional Presentations
Merchandising and Store
Resets

Computer Savvy
Report Preparation
Scheduling & Time
Management
Marketing & Sales

Meeting and Event Planning

Payroll and Inventory
Management
Office Operations

Professional Experience
BUSINESS MANAGEMENT/BUSINESS OPERATIONS
Recruit, hire, train, supervise, coach and develop part time and full time team members

Complete onboarding process with newly hired team members including hiring documents, benefit documentation, and
orientation

Ensure accurate payroll records are completed by verifying hours worked with department managers and conduct
timecard audits to ensure compliance with company policies and state regulations

Maintain Empower HRIS and make updates to employee records for pay rate changes, department changes, and transfers
to other locations

Respond to employee relations issues including new hires, terminations, employee complaints and assists management
with employee relation issues

Conduct employee review and feedback sessions

Develop relationships with customers and vendors to ensure response to needs and maximize sales opportunities

Prepares company funds including cash and checks for deposit

Plan and order grocery, tobacco, and dairy orders using base inventory levels to maximize sales and meet customer needs

Manage and control inventory with in budgeted levels

Research inventory variances and manage shrink levels to optimize gross margin in grocery, food service, and tobacco
categories

TRAINING/PRESENTATION
Provided one on one training to newly hired store managers and assistant managers in all areas of store operations
including, vendor relations, store paperwork, product ordering, implementing monthly promotions, retail price changes,
and store conditions

Co-authored company unique training seminars, policies and procedures used to improve retail invoicing corrections,
guide store operations, and improve business operations

Presented training seminars to internal audiences including newly hired assistant managers and store managers as well as
recently promoted associates to ensure satisfactory progression along the company career path

Developed training checklists for front end cashiers, cash office supervisors, deli clerks, and liquor store cashiers

Prepared training outcome reports and employee tracking after training completion

MARKETING
Create PowerPoint presentations for projects and company unique training seminars

Plan and execute community based outreach events

Conduct job fairs and hiring events to meet specific company needs

Assisted with event planning and volunteer coordination

Foundation of marketing principles, writing clear concise content for promotional materials

Participate in store resets and execute plan-o-grams

Place promotional materials and signage to optimize visibility

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