Table of Contents

No.

Contents

1.

Abstract

Page
No.
1

2.
3.

Introduction
Rationale of the Study

1
1

4.

Objectives of the Study

5.
6.

Limitations of the Study

Literature Review

2
2

7.

Methodology

8.

Customer and Bank-Specific

Analysis and Findings

9.

Problem-Specific Analysis and

Findings

10.

Conclusion

Table of Contents
No.

Contents

1.

Executive Summary

Page
No.
1

2.
3.

Introduction
Objectives

1
2

4.

Literature Review

5.

RESEARCH METHODOLOGY

6.

Data analysis and Discussion

7.

Major Findings

8.

Recommendations

9.

Conclusion