Melissa Cooper Carmody

melissa.cooper.carmody@gmail.com
mccport.weebly.com

Summary

Higher Education professional with over five years of experience advising undergraduate and graduate
students at the University of Michigan, and over twelve years of experience in project management and
event planning, including seven years at the headquarters of a Fortune 500 company.

Experience

Mechanical Engineering Senior Academic Advisor

The University of Michigan Ann Arbor, MI

October 2010 present
The Mechanical Engineering Academic Services Office (ME ASO) is a fast-paced, team-oriented
environment that provides a wide range of programs and services to the ME community.
Co-advise and track over 1,400 undergraduates, master's and doctoral students in all aspects of
their programs, meet with prospective students, and interact with over 90 faculty members
Foster relationships with students to mentor, encourage student self-efficacy and autonomy,
and engage in meaningful conversations about the students lives and goals
Expertly handle sensitive student information in compliance with FERPA regulations
Manage time schedule creation, curriculum management, enrollment management, long-term
degree planning, and final degree audits
Plan and implement student wellness initiatives and events with the team
Present at recruitment events and new/transfer student orientations and represent department
at college-wide events
Collaborate with leadership team to outline changes in policies and procedures and generate
new initiatives and projects in support of departmental directives while creating efficiencies
Partner with programmer to design and build custom platforms to streamline student, staff, and
faculty processes, such as: online degree planning tool, student degree tracking, petitions
system, course information system, etc.
Interview and co-train assistant academic advisors
Collaborate with Rackham Graduate School and College of Engineering departments and units:
The Office of Recruitment & Admissions, the Registrars Office, the Engineering Learning Center,
the Engineering Career Resource Center, the Engineering Advising Center, International
Programs in Engineering, the Honors Program, Scholarship Office, and more
For two years, I served in an interim supervisory role as the ME Student Services Lead
overseeing two professional staff advisors and six student assistant academic advisors
Career advancement:
o 2012-present: ME Senior Academic Advisor
o 2012-2014: ME Student Services Lead
o 2010-2012: ME Student Academic Success Coordinator

National Events Marketing Specialist II

Borders Group, Inc. Ann Arbor, MI

June 2008 August 2010 (2 years 3 months)

Managed national educator appreciation events, drove national book drive initiatives, revamped benefit
days program, and managed children's author events nationwide, totaling in excess of $50 million for
the company annually.

Field Marketing Specialist I

Borders Group, Inc. Ann Arbor, MI

April 2006 June 2008 (2 years 3 months)
Managed national book drives as well as national and local benefit, savings and coupon events -including Borders biannual $20 million educator promotion.

Field Sales & Marketing Specialist I

Borders Group, Inc. Ann Arbor, MI

May 2004 April 2006 (2 years)
Directed and supported 400 Corporate Sales Representatives nationwide, oversaw new hire orientation
program, and served as main point of contact for the national team, answering e-mail and phone calls
from the field staff in over 1,100 stores nationwide.
Received customer service award for 2005.
Created materials and maintained website for quarterly Industry Focus to drive sales and leads
in key markets, partnering with category management team and publishers.
Wrote copy, tutorials, guides and e-newsletter.

Newsroom, Marketing, & Creative Services Intern & Scholarship Recipient

Fox 2 News WJBK Southfield, MI

Summers 1999 & 2000 (6 months)
Worked consecutive summers in the newsroom, marketing and creative services departments while
attending the University of Michigan: shadowed reporters live on the scene; wrote TV commercial copy
and arranged video clips; scheduled timing of commercials for station teasers; worked in Problem
Solvers unit; & conducted interviews and represented station.

Education

M.Ed. Higher Education, College of Education

The Pennsylvania State University University Park, PA
2016 present

B.A. Communication Studies, College of Literature, Science, and the Arts

The University of Michigan Ann Arbor, MI
1998 2002
Michigan Competitive Scholarship
Emma L. Bowen Foundation Scholarship
Delta Epsilon Iota Academic Honor Society

Proficiency:
Wolverine Access, MPathways
Google Suite (mail, calendar, drive, hangouts) & Social Media platforms
MS Office Suite (Word, Excel, PowerPoint)
FootPrints, Student Information Center (SIC), wiki, CTools, Drupal
2

Honors, Awards & Professional Development Highlights:

2015 UM Service Recognition: Five Years
2013 Foundations of Supervision I University of Michigan, Human Resource Development
2012 Appreciative Advising Institute University of South Carolina
2010 Servant Leadership session Rackham Graduate School
2008 Borders Service Recognition: Five Years
2008 Borders Green Leadership Award
2007 Best Friend of the Borders Group Foundation
2006 Borders On the Spot Award
2005 Borders Golden Service Award
2005 Borders On the Spot Award
UM Groups and Associations:
CoE Undergraduate Advisors Working Group, chair
CoE Graduate Advisors Working Group, member
CoE UPAGE, member
CoE Freshman Scholarships Review Committee, previous member
CoE Industry-Sponsored Scholarships Review Committee, previous member
ME Undergraduate Program Committee (UPC), previous member
ME Graduate Program Committee (GPC), previous member