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Lean Six Sigma Green Belt Training

Orientation

Presented by Patrick Terrel


Lean Six Sigma Black Belt

Internal Use Only

Agenda
Continuous Improvement and Lean Six Sigma
Why BlackBerry needs Lean Six Sigma NOW
Lean Six Sigma Green Belt Certification Program

The training
The project
The certification
The on-going application

TM(6SIGMAGBBT)-014.000 LSS Green Belt Orientation

BlackBerry CONFIDENTIAL

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Internal Use Only

Improvement

There Are Lots of Ways to Achieve


Continuous Improvement

Time

TM(6SIGMAGBBT)-014.000 LSS Green Belt Orientation

BlackBerry CONFIDENTIAL

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Internal Use Only

What Distinguishes Six Sigma?


Six Sigma has the following distinctions:
Quality improvement methodology first conceived and
applied at Motorola in 1986
Quantitative, measurement-based approach to process
improvement
Method of reducing process defects to 3.4 defects per
million opportunities or six standard deviations from
the mean (6)
Method that has been successfully adopted by many
organizations, all of which have realized improved
process quality and significant cost savings

TM(6SIGMAGBBT)-014.000 LSS Green Belt Orientation

BlackBerry CONFIDENTIAL

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Internal Use Only

Six Sigma DMAIC Methodology


DEFINE

Clarify and understand the problem and


improvement objective. Develop clear charter that
will provide significant benefits to the business

MEASURE

Develop a data collection plan and measure the


baseline

ANALYZE

- Unearth the potential causes


- Analyze causes and determine the vital few

IMPROVE

Propose solutions and pilot them

CONTROL

Sustain the results

TM(6SIGMAGBBT)-014.000 LSS Green Belt Orientation

BlackBerry CONFIDENTIAL

Slide 5

Internal Use Only

Probability and the Area Under Normal Curve


Normal Curve and Probability Areas
0.4

0.3

68%

0.2

95%
99.73%

0.1

0.0
-4

-3

-2

-1

Output
TM(6SIGMAGBBT)-014.000 LSS Green Belt Orientation

BlackBerry CONFIDENTIAL

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Internal Use Only

The Process Provides the Distribution & the Customer


Provides the Specification Limits
Lower
Specification
Limit

Upper
Specification
Limit

Distribution c

Distribution b

Distribution a

TM(6SIGMAGBBT)-014.000 LSS Green Belt Orientation

BlackBerry CONFIDENTIAL

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Internal Use Only

Six Sigma Process Capability

Below average

Sigma
level

Defects per million


opportunities (DPMO)

308,537
5x

3
Average

Improvement

66,807
10x

6,210
30x

World class

233
70x

Six Sigma

TM(6SIGMAGBBT)-014.000 LSS Green Belt Orientation

3.4

BlackBerry CONFIDENTIAL

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Internal Use Only

What Distinguishes Lean?


Lean has its roots in the Toyota Production System and
Just In Time production
Lean term was introduced by James Womach in his
book about the Toyota Production system which he
called Lean Thinking
Lean is about eliminating waste anything more than
the minimum necessary
Lean includes a number of tools such as:

Value stream mapping


7 waste identification
Kaizen events
5-S workplace organization

TM(6SIGMAGBBT)-014.000 LSS Green Belt Orientation

BlackBerry CONFIDENTIAL

Slide 9

Internal Use Only

Why Lean Six Sigma?


1. Accelerate
Improvement

4. Develop the Next


Generation
of Leaders

Lean Six
Sigma

2. Leverage
knowledge

3. Build on what we
have done:
Leverage
successes
TM(6SIGMAGBBT)-014.000 LSS Green Belt Orientation

BlackBerry CONFIDENTIAL

Slide 10

Internal Use Only

Br
e
im akt
pr hro
ov
em ugh
en
t

Improvement

Lean Six Sigma Can Achieve Breakthrough


Improvement When Properly Applied

Create an
intervention with
knowledge
Time

TM(6SIGMAGBBT)-014.000 LSS Green Belt Orientation

BlackBerry CONFIDENTIAL

Slide 11

Internal Use Only

Some Lean Six Sigma Companies

Pratt & Whitney


Bombardier
MAAX
Novopharm (Teva)
Ultra Electronics
Canadian Marconi
Company (Esterline)
Bell Canada
General Electric
American Express

Sears
Post Canada
Bank One of America
Air Canada
Aeroplan
Standard Life
Casino of Montreal
Sheraton Hotels
Nokia
Apple
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TM(6SIGMAGBBT)-014.000 LSS Green Belt Orientation

BlackBerry CONFIDENTIAL

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Internal Use Only

Lean Six Sigma at BlackBerry

Management determines critical business issues and


high level opportunities for improvement

Corporate Re-org; BlackBerry 10 War Room; Polaris Process


Re-engineering; Customer NPS; Customer Complaints

Lean Six Sigma resources are identified and assigned to


projects
Currently certified Belts
Candidates to be developed and certified as Green
Belts
Management

TM(6SIGMAGBBT)-014.000 LSS Green Belt Orientation

asks candidate or candidate asks management

BlackBerry CONFIDENTIAL

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Internal Use Only

Lean Six Sigma at BlackBerry

Candidates complete training & receive training


certificate
Candidates are assigned Six Sigma projects and / or
tasks to complete under the guidance of a Six Sigma
Black Belt coach
Successful candidates are certified as Green Belts by
BlackBerry
Certified Green Belts continue to apply skills to improve
BlackBerry
Some certified Green Belts continue doing more
advanced projects and receive additional training to
become Black Belts

TM(6SIGMAGBBT)-014.000 LSS Green Belt Orientation

BlackBerry CONFIDENTIAL

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Internal Use Only

Green Belt Training Content Highlights


Define
Voice of the customer
Project charter
SIPOC
Resistance to change
Team dynamics
Measure
Process map, introduction to
Value Stream Mapping
Variation, Waste, Complexity
Data collection plan
Patterns of data
Process capability
Descriptive statistics

TM(6SIGMAGBBT)-014.000 LSS Green Belt Orientation

Analyze
Graphical and statistical analysis
Root cause analysis
Hypothesis testing
Improve
Solution prioritization matrix
FMEA
Pilot improvement plan
New process map
Poka Yoke
Control
Control plan
Control charts
Standard operating procedure
(SOP or checklist)
Project documentation
Project closure report
BlackBerry CONFIDENTIAL

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Internal Use Only

Why a project

Improve BlackBerrys performance

Financial benefit

Learn by doing
Obtain Green Belt certification
Give visibility to the team and promote the achievements

TM(6SIGMAGBBT)-014.000 LSS Green Belt Orientation

BlackBerry CONFIDENTIAL

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Internal Use Only

Key Success Factors

Driving need
Executive leadership
Breakthrough goals
Defined resources
Functional infrastructure
Support systems
Organizational will
Capable people

TM(6SIGMAGBBT)-014.000 LSS Green Belt Orientation

BlackBerry CONFIDENTIAL

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Internal Use Only

BlackBerry Needs Lean Six Sigma Skills


Now, More Than Ever!

Questions and comments

TM(6SIGMAGBBT)-014.000 LSS Green Belt Orientation

BlackBerry CONFIDENTIAL

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