MGT 312 Final Exam

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1. Self-enhancement and self-transcendence are:

Endpoints of one of the dimensions of values
Personal attitudes
Cognitions
Workplace attitudes

2. Regarding using personality testing as part of the hiring process, experts have
concluded that:

 The effects of personality on job performance are so large it cannot be

ignored by managers
The typical personality test is not a valid predictor of job performance
There are many valid instruments available to managers to test for
personality types
Only the Big Five should be used as predictors of job performance

3. Keyshawn is a player on a professional football team. Because of this, his play

every week is scrutinized by fans and media, as well as his own coaches.
Sometimes, their comments are very negative and even personal. Keyshawn will
handle this better if he has a high level of _________ intelligence.
Interpersonal
Spatial
Bodily-kinesthetic
Intrapersonal
4. Camilla, a manager, notes that while Wilhelms written reports are very
thorough and accurate, his oral presentations are not effective. Camilla is looking
at:
Consistency
Distinctiveness
Implicit factors
Explicit factors
5. The extent to which an individual identifies with an organization and commits
to its goals is called:
Organizational satisfaction
Organizational commitment

 Perceived organizational support

Job involvement
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312
6. Stimulation is in the ____________ part of Schwartzs model.
Conservation
Self-transcendence
Openness to change
Self-enhancement
7. Acme Movers is a company that ships goods and cargo to all locations in the
United States. The employees understand that the company's primary vision of
timeliness, efficiency and low-cost services is important to maintain the
competitive edge over other movers in the business. They constantly work to
ensure that all deliveries reach their destinations on schedule, and the company,
in turn, rewards the employees with performance-based awards and profit
sharing. Which function of organizational culture is exemplified here?
Shaping behavior by helping members make sense of their
surroundings
Giving members an organizational identity
Facilitating collective commitment
Promoting social system stability
8. Janelle, one of Abduls employees, has performed poorly on many aspects of her
job since she was hired four months ago. This is likely to be attributed to:
Internal causes
External causes

 Fundamental bias
Self-serving bias
9. The steps in the process of stereotype formation and maintenance in order are:
Inferences, categorization, expectations, maintenance.
Categorization, inferences, expectations, maintenance.
Categorization, expectations, inferences, maintenance.
Expectations, categorization, inferences, maintenance.
10. Which of the following mechanisms for changing organizational culture
addresses all three levels of culture?
Workflow and organizational structure
Organizational goals
Deliberate role modeling, training, and coaching
Rites and rituals

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11. Research shows that, in general:

Social capital increases group conflict.
Social capital can improve operations.
Social capital decreases work group integration.
Social capital decreases organizational performance.
12. According to the Ajzen model, the strongest predictor of an employees
behavior is (are):

 The employee's attitudes

The employee's values
Social norms
The employee's intentions
13. Performance on tests like the Scholastic Aptitude Test and the Graduate
Management Admissions Test is likely to be most closely related to:
Interpersonal intelligence
Logical-mathematical intelligence
Intrapersonal intelligence
Naturalist intelligence
14. Joyce finds that the members of the project team to which she has been
assigned in her management class are all athletes on the colleges football and
basketball teams. She immediately considers dropping the class because she
thinks her experience with that team will be negative. Joyce is likely to be reacting
to a:
Stereotype
Semantic memory
Self-serving bias
Negativity bias
15. The corporate staff in the accounting department at ABC Corporation went on
12-hour days during the holiday season, just like the regular retail employees do
during that season. This is an example of a(n) _________ change.
Radically innovative
Product

 Adaptive
Innovative
16. Sustainable businesses tend to be run by CEOs who are:
Intelligent
Target-driven
People-centered
Controlling

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17. Chris, a manager, knows that one of his employees values achievement and
power. Chris should assign the employee to a job that includes:
High security
High self-direction
High influence over others
High social value
18. A person can build his/her social capital by:
Being trained in new skills
Learning a new language
Shadowing a higher-level manager
Getting a mentor
19. The distinction between flexible and fixed individual differences:

 Has no practical value for managers

Is that managers should hire people based on their attitudes and
emotions
Is that managers have little or no impact on flexible differences
Is that managers have little or no impact on fixed differences
20.The contingency approach suggests that:
OB theories apply to all situations.
There is one best way to manage.
The best answer depends on the situation.
A manager needs to learn a set of hard-and-fast rules.

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21. Organizations with adhocracy cultures are described as:

Externally focused and valuing stability and control
Internally focused and valuing stability and control
Externally focused and valuing flexibility
Internally focused and valuing flexibility
22. Which of the following is the least fixed of a persons individual differences?
Intelligence
Emotions
Attitudes

 Cognitive abilities
23. When something is _______, it stands out from its context.
Stereotypical
Semantic
A schema
Salient
24. The interdisciplinary field dedicated to understanding and managing people at
work is called:
Management dynamics
Organizational dynamics
Management theory
Organizational behavior
25. ___________ is associated with success for managers and salespeople.
Emotional stability
Extraversion
Agreeableness
Introversion

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26. The potential to understand and regulate oneself is known as:

Intrapersonal intelligence

 Naturalist intelligence
Interpersonal intelligence
Kinesthetic intelligence
27. The two dimensions of the competing values framework are:
Internal-external and stable-flexible
Internal-external and anticipatory-retrospective
Internal-external and group-individual
Group-individual and stable-flexible
28. In Ajzens theory of planned behavior, ___________ is (are) the key link between
_________.
Intentions; norms and attitudes
Norms; intentions and planned behavior
Intentions; attidtudes and planned behaviour
Attitudes; intentions and planned behavior
29. The process that enables us to interpret and understand our surroundings is
called:
Stereotyping
Selection
Suppression
Perception
30. The productive potential of an individuals knowledge, skills, and experiences
is known as:

 Social capital
Soft skills
Ethical capital
Human capital

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