Professional Documents
Culture Documents
Interpersonal Skills
Working on teams, teaching
others, serving customers, and
leading, negotiating, and working
well with people from culturally
diverse backgrounds.
Information
Acquiring and evaluating data,
organizing and maintaining files,
interpreting and communicating,
and using computers to process
information.
Systems
Understanding social,
organizational, and technological
systems; monitoring and
correcting performance; and
designing or improving systems.
Technology
Selecting equipment and tools,
applying technology to specific
tasks, and maintaining and
troubleshooting technologies.
Exhibit 5.1: Tasks from Diverse
Occupations Representative of
Level of Performance in SCANS
Know-How Skills required for
Entry into Jobs with a Career
Ladder
SCANS Foundation skills: Position
and tasks
Dental Hygienist: Reads
professional manuals to
understand issues related to new
techniques and equipment.
Teaching. Training, coordinating,
communicating, arbitrating,
coaching, group facilitate,
accessing the internet, using
computers.
Making Lesson Plans. Designing
curricula, incorporating learning
strategies, problem solving,
creating visual aid.
Assigning Grades. Evaluating,
examining, assessing
performance, interpreting test
results, determining potential of
individuals, monitoring programs.
Writing proposals. Assessing
needs, identifying projects, setting
Chairing a Committee or
Department. Arranging meetings,
having a responsibility for
attending meetings.
The following exercises will assist
you in assessing and identifying
your skills
SCANS Competencies: Positions
and Tasks
Thinking Skills
Expeditor/Purchasing Agent:
Decides what supplier to use
during a bid evaluation based on
supplier Information.
Resources
Chef: Performs a cost analysis on
menu items in order to turn a
profit.
Quality Control Inspector:
Establishes a system for
inspecting items within a given
area and time frame while allowing
for contingencies.
Travel Agent: Sets priorities for
work tasks on a daily basis so that
travel arrangements are
completed in a timely manner.
Interpersonal Skills
Accounting/Financial Analyst:
Teaches a coworker the procedure
for sending bimonthly statements.
Customer Service
Representatives: Assists
customers in selecting
merchandise or resolving
complaints.
Outside Equipment Technician:
Coordinates with a peer technician
to install a point-to-point data
circuit in two different cities.
Information
Childcare Aide: Compiles accurate
written records including all facets
of childs play for the office and
parents.
Travel Agents: Uses online
software to retrieve information
relating to customer requests,
Reading
Writing
Arithmetic
Listening
Speaking
Thinking Skills
Creative thinking
Decision making
Seeing things in the minds eye
Knowing how to learn
Reasoning
Personal Qualities
Responsibility
Self-esteem
Sociability
Self-management
Integrity/honesty
SCANS Competencies
Resources
Time
Money
Material and facilities
Human resources
Interpersonal
Participates as member of team
Teaches others new skills
Serves clients/customers
Exercises leadership
Negotiates
Works with diversity
Information
Acquires and evaluates
information
Organizes and maintains
information
Interprets and communicates
information
Uses computers to process
information
Systems
Understands systems
Monitors and connects
performance
Improves and designs systems
Technology
Selects technology