Professional Documents
Culture Documents
Submitted to
[Sir Kamran Rabbani]
By
Anum Hanif 17505
Fahad Mohiduddin Ahmed - 16666
Habiba Qasmi 17900
[9thDecember 2015]
ACHNOWLEDGEMENT
We would like to express our thanks to our Teacher Sir Kamran Rabbani whose support and
continuous guidance enabled us to accomplish this task. Without his constant check and immense
determination, we would not have been able to complete our term report. THANK YOU SIR,
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for your continuous mentoring and for enlightening our morals and intellect for good. We are
also indebted to Institute of Business Management for providing us with an opportunity to
augment our skills and rationale through such projects.
Lastly, we extend our appreciation for our group members for their cooperation; collaboration
without which we could not have consummated the task.
Chapter 1: INTRODUCTION
Objectives of SMEs
The objectives of SMEs are as follows:
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and technology
to generate employment through entrepreneurship development
to encourage geographical dispersal of industries and ensure balanced regional
development
to promote sub-contracting linkages among the various types of large, medium and small
enterprises
to encourage production of export oriented and import substitute products through
Definition of SME
Small and medium-sized enterprises (SMEs) are non-subsidiary, independent firms which
employ less than a given number of employees. This number varies across countries. The most
frequent upper limit designating an SME is 250 employees. SMEs are also said to be responsible
for driving innovation and competition in many economic sectors.
Background of SME
In the industrial age, it was assumed that economies of scale would enable vertically integrated
large enterprises to emerge as permanent winners in the competitive marketplace of globalized
economies. As the 20th century progressed with the emergence of the knowledge economy, it
became increasingly evident that not only were the small and medium enterprises were not going
to disappear but worldwide, in most countries the enterprise sector would be largely comprised
of small and medium enterprises and even smaller enterprises.
In the second half of the 20th century, slowly but surely the innovative and creative SMEs have
played and in the 21st century, with increasingly play a more central role in sustainable economic
development as SMEs are major contributors to employment generation and sustainable wealth
creation.
In the emerge era of open innovation, enterprise enter into multiple collaborations. That is they
operate in networks of corporation in which competitors also are partners. this is becoming
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necessary for creating newer, better and cheaper products and that too at a faster pace in an ICT
enable environment which encourages cross border partnerships in the framework of networks,.
While the initiative for open innovation has come mostly from multinational and large
enterprises which have sought access to cutting edge innovations from outside, especially from
startups and SMEs, SMEs policy makers and the SMEs themselves are bargaining to engage in
open innovation by proactively seeking solutions to their challenges in partnership with research
universities and larger enterprises including multinationals.
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As company grows, new managers are often introduced into the company. There will also be old
managers who are promoted from the rank and file. Some of these managers may not been
trained in the leadership and management skill. These uneven skill among the managers often
caused conflicts during the implementation.
Lack of Financial Resources
As a SME, financial resources are often limited. This often forces company to select a solution,
which appear to be cheap initially. However, the hidden costs will start to emerge during
implementation. This sometime causes the project to be abandoned or sometime sent the
company into further financial crisis.
Lack of Human Resources
Implementations of some bigger scale IT project especially those that involve business process
across different departments or require large amount of initial data entries require human
resource during the implementation. Some SMEs are often in the stage of frequent firefighting
and shortage of manpower. This makes it very difficult for them to allocate time to carry out
implementation. Furthermore, there is always a conflict between getting the daily routing work
going and to do the Extra IT implementation.
Lack of Experience of Using Consultants
A good consultant often save time and effort, and help to prevent pitfalls during the IT
projects. However, most SMEs are lacked of experience in working with consultants. The lack
of knowledge in the field of IT makes them difficult in identifying good consultant for the
projects. They often feel that the consultant costs are too high and they can handle it with their
own staff. If the company has no staff that are experience and knowledgeable in the IT project,
avoiding external help often costs more to the company eventually.
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and prosper. This is one of the most common characteristic of having limited resources seen in
all the SMEs all over the world.
Education
Another common financial characteristic which is seen in all the SMEs are that the employees
working in such companies are not highly educated and it has been commonly observed that
such companies hire people are below post graduate degrees. The reason for this characteristic is
that since the company has limited resources and sales, therefore such companies cannot afford
to hire the employees with high base pay, which are demanded by educated candidates.
Therefore, low educated people are the part of such companies.
Dependence on Few Employees
Many SME companies are quite small and have only a very few employees. This limited staff is
required to complete all necessary tasks including innovation, production, marketing, sales and
accounting for the entire business; for example, the owner of the business may also be the
manager who oversees all the areas of the company. This can be a disadvantage if employees do
not have the required skill sets to perform multiple tasks well; however, this type of business
structure promotes long-term stability rather than focusing on short-term results.
Simplicity
The SME is a simple business structure, which allows the company to be very flexible and make
necessary changes quickly without such requirements as addressing board members or
stockholders for approval. This flexibility, however, does not necessarily mean the company is
observing local or national regulations that a board or legal team of a larger organization would
review prior to putting such changes into place.
Size
The small size of the business can be an advantage when it comes to specialization and filling
niche markets with products. However, size can be a disadvantage when it comes to obtaining
financing for the business. Many SMEs rely on personal assets of owners and management to
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finance the company. Limited funds also affect marketing and the ability to reach new markets
with their products due to budget limitations.
Relationships
Most SMEs focus on a small number of products and services; this limited focus lets such
companies establish strong relationships with their business partners, which in turn provides
stability for the SME. An SME typically makes necessary changes to its services or products to
suit clients' needs; the downside of this is that the SME relies very heavily on existing
partnerships and may suffer financially if a relationship is terminated.
Business
Characteristics
Holding Pattern
public
limited
with
defined
company,
shareholding patterns
Location
multi-national
presence
Organization Structure
Business Units
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domains
Supported
by
individual
Information
Technology*
treated as an enabler
Requirements
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absence of IT
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33% in India, had taken a loan from a bank. The Indian and Bangladeshi SMEs also take finance
their business from financial institution and companies like for example an MFI. Few SMEs in
Pakistan borrow from banks, as compared with SMEs in other countries like India and
Bangladesh as shown in the graph below, they depend more on family and friends.
The small firms standard method for protection against errors or fraud in India and Bangladesh
is to have two or more individuals involved in the recording function. There is a huge gap on
theory and practice of financial management methods in small firms. Retained earnings are the
most preferred source of finance followed by debt and then equity. Very few firms use hybrid
securities as a source of finance. Debt is preferred more by the low growth firms than the high
growth firms. Most of the firms have target dividend payout ratio and dividend changes follow
shift in the long-term sustainable earnings.
As far as awareness of financial practices is concerned, In India a survey of companies of India
was conducted with focus on corporate finance practices with respect to capital budgeting
decisions, cost of capital, capital structure, and dividend policy decisions. The result of a study
shows only 12 techniques are known and level of knowledge is also very limited in SMEs. The
graph below shows the results. Most firms have a tailor made book keeping system and those
which started following the bookkeeping methods saw increase in sales. 90 per cent of small
industrial units, with turnover in the range of a few thousand, function are an unprofessional way.
The following graph illustrates the awareness level of small firms in India.
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2) Qasmia Jewellers:
Its a trading company owned by single person (sole proprietorship). Its been established for
more than 10 years. Its an SME with 12 full time employees. Total assets of the company
amounts more than 50 million and the total annual sale ranges between 10.1 to 50 million. Its a
profitable business.
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2) Qasmia Jewelers:
The accounting information system of this SME is really simple. Employed
accountant records business transactions and accounting reports are
prepared by chief accountant then the accounting information is used and
analyzed by manager finance.
Low Regard
1 2
3 4
High Regard
5
7 8
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prepared quarterly and are being analyzed annually. Ratio analysis from past years are being
used by the SME and they never use computer for financial reporting analysis
3)
The kinds of financial statement prepared regularly by CSS Mineral water Company are balance
sheet, income statement, statement of cash flows and all are prepared by general manager and the
analysis of those financial statements are done by himself and owner. And both the things are
prepared to monthly basis. All the discussed reports are prepared with the help of QuickBooks
except balance sheet which is prepared with the help of excel. Company is not following any
kind of financial analysis types such as ratio analysis etc.
Financial practices
United Catering
Qasmia Jewelers
9
7
5
7
5
9
7
9
6
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According to United Catering the cash management practice are very good and are regularly
prepared. The owner has high involvement in it, specifically for analysis of the data. But the cash
theories are very poorly applied by this company.
The target cash balance is somewhat acceptable by the company and these practices are
somewhat computerized.
2) Qasmia Jewelers:
They never prepare cash budget and they often invest the temporary cash surplus in bank deposit.
3) CSS Mineral Water:
CSS Mineral water Company always prepare a cash budget but computers are not always used
for this purpose, usually used for reporting the cash transactions. It doesnt invest its temporary
cash surplus anywhere. According to CSS Mineral Water Company the cash management
practice are very good and are regularly prepared. The owner has high involvement in it,
specifically for analysis of the data. But the cash theories are somewhat applied by this company
but not to an optimum extent. Talking about regardless, frequency to prepare,
involvement, interpretation, usefulness applications or targets, then CSS
Mineral Water Co. completely fulfills all the requirements for a being an
efficient follower of cash management practices . As their business is based
on providing and delivering fresh drinking water services and when they
receive any of the cash they immediately update as well as interpret it.
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cash management
9
8
7
6
5
4
3
2
1
0
8
6
4
2
United Catering
Qasmia Jewelers
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2) Qasmia Jewelers:
They rarely sell products on credit and they never setup their policy according to the customers,
they never use computer in receivable management. They review their level of receivable
quarterly and even review the bad debts. The bad debts are less than 5% in this business.
3) CSS Mineral Water:
CSS Mineral water Company sometimes (10-20%) sell their products on credit and sometimes
set a credit policy for the customers with the help of computers that why they dont invest
temporary cash surplus to increase their retained earnings and use this cash in need. The review
of receivables and bad debts are both done on weekly basis.
5
3
8
5
5
3
United Catering
4 4
5
3
Qasmia Jewelers
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4
2
7
5
4
2
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CSS Mineral water Co on the basis of which decisions are made. No theory is applicable in this
management practices but MS Excel are used for all kind of management practices.
INVENTORY MANAGEMENT
United Catering
Qasmia Jewelers
8
6
4 4
4 4
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They never evaluate its projects before making capital investment decisions. Never review
efficiency of fixed assets after investing and they never use computers in managing fixed assets.
They use net present value for assessing capital projects. Computer isnt used in managing fixed
assets. They have very low regards concerning fixed asset management. Even low regard for
assessing capital project before making decisions. Their business review capital projects at an
average regular level. They dont apply advance techniques of capital budgeting at all. Fixed
asset of their business are being utilized averagely. Fixed assets are not so useful those are
acquired by the business. They dont use computers in their fixed assets management.
3) CSS Mineral Water:
CSS Mineral water Company always evaluates its projects before making capital investment and
so as it is reviewed and the computers are always used for this purpose.
For capital management the company used NPV for which computers are again used. The fixed
asset management practices at CSS Mineral water Co. Are not so used regularly but still are
always considered for the decision making process regarding transportation and deliveries. Even
the capital is not reviewed often and therefore the capital budgeting is not acceptable by the
company.
4
1
4
2
United Catering
3 3
Qasmia Jewelers
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5
3
9
4
2
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CSS Mineral water Co. Prepares sales budget, purchase budge, selling and
administrative budget budgeted balance sheet and cash budget at quarterly
basis. And the owner plus manager is responsible for preparing all these
budgets. And these budgets are monthly compared by the owner and
manager both.
Financial planning
United Catering
7
6
2
Qasmia Jewelers
8
8
5
8
4
6
4
3
1
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Moreover, it has also been analyzed that no SME is having educated pool of employees, and has
the assets less than 5 million which again relates all the SMEs together.
No theory is adopted by any of the SME regarding cash management practices, receivable
management practices and inventory management practices.
Suggestions for Improvement:
The following are the points that need to be correct in order to maintain accounting and financial
data accuracy.
Furthermore, there are few recommended strategies which shall be adopted by all the SMEs for
their betterment, which are as follows:
Clear Vision and Purpose
Set clear vision for the company. Decide what you want the company to be in the predetermined future. With that, set the vision for the IT project. Define the purposes of the IT
project, what it intends to solve or what it intends to improve.
Build up Strong Management Team
This is easier saying then done. The definition of a strong management team differs from one
CEO to another among the SMEs. This is very much dependent on the background, preference
and management knowledge of the CEO will determine what the management team will be.
It is important to specify the company vision, the business objective, define the business plan and
then determine what type of management skill will be required in the management team to
achieve the company vision. A strong management team with leadership skill and ability to
appreciate technology will make the implementation of IT much easier.
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very difficult for them to exercise initiative. This in turn, put additional work on the top
management to provide closer supervision and guidance. Staff will be less motivated in carrying
out the task due to the lack of ownership of the task. If the top management cannot have the
basic trust on their staff, it is also very unlikely that their staff will trust them. This distrust will
create obstacles to any organization improvement.
Get External Help
Good external advisors or consultants can induce different way of looking at the business and
expertise in some specific areas.
It is normally not affordable for SMEs to employ high quality management and technical
staff. Besides the salary, experienced management and technical staff are less willing to work in
SME due to the limited career advance prospect. Yet, expertise and experience staffs are
essential for the growth of the company. How can we overcome this? One of the more common
ways is to engage external advisors and consultants on term contract basis to guide and improve
specific business issue. This will also offer the existing staff a chance to learn during the
process. Once the company grow to a larger size, higher quality staffs will then be easier to
attract. Another advantage of engaging external consultants is to take advantage of the
government financial assistance on management consulting project for SMEs.
External Financial Assistance
There are many financial assistance schemes available. Some are from the government agencies
and some are from hardware and software vendors. SMEs can take advantage of these schemes
to minimize their cash flow issues due to the IT project implementation.
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Business Cards
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References:
Anand Manoj, Corporate finance Practices in India: a Survey. Vikalpa, Vol.27, No.4pp.29-56
December 2002.
Konstans, C. and R.P. Martin (1982). Financial Analysis for Small Business: A Model for
Control. Business. Vol. 32. 21-26.
Black, S. E., & Lynch, L. M. (2001). How to compete: the impact of workplace practices and
information technology on productivity. Review of Economics and statistics, 83(3), 434-445.
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Juan Garca-Teruel, P., & Martnez-Solano, P. (2007). Effects of working capital management on
SME profitability. International Journal of Managerial Finance, 3(2), 164-177.
Quayle, M. (2003). A study of supply chain management practice in UK industrial SMEs. Supply
Chain Management: An International Journal, 8(1), 79-86.
Carpenter, R. E., & Petersen, B. C. (2002). Is the growth of small firms constrained by internal
finance?. Review of Economics and statistics, 84(2), 298-309.
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financial management characteristics. International Small Business Journal, 19(3), 10-28.
Lenny Koh, S. C., Demirbag, M., Bayraktar, E., Tatoglu, E., & Zaim, S. (2007). The impact of
supply chain management practices on performance of SMEs.Industrial Management & Data
Systems, 107(1), 103-124.
Hudson, M., Smart, A., & Bourne, M. (2001). Theory and practice in SME performance
measurement systems. International Journal of Operations & Production Management, 21(8),
1096-1115.
Craig, A., & Hart, S. (1992). Where to now in new product development research?. European
Journal of Marketing, 26(11), 2-49.
Darroch, J., & McNaughton, R. (2002). Examining the link between knowledge management
practices and types of innovation. Journal of intellectual capital,3(3), 210-222.
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