Business Writing

Writing Business
Correspondence

Business Correspondence
is the exchange of information in a
written format for the process of
business activities.

Business correspondence can

take place between
organizations, within
organizations or between the
customers and the organization.
The correspondence is generally
of widely accepted formats that
are followed universally.

Two reasons why one writes

business letters
1. To conduct business.
2. To create and maintain
goodwill.

Types of Correspondence

1. Business Letters
2. Email
3. Memorandum

Business Letters

What is a business letter?

A business letter is a letter written in formal
language, usually between two or more
business organizations, or for correspondence
between such organizations and their
customers, clients and other external parties.
It is written communication whose contents are
professional in nature.

Different types of business

letters
1. Letter of Inquiry
2. Letter of Application
3. Letter of Recommendation
4. Letter of Promise
5. Letter of Claim/Complaints
6. Letter of Approval or Dismissal

Characteristics of Effective Formal

Letters

1.Clarity
2. Correctness
3. Conciseness
4. Courtesy

What is an email?

Email is the least formal

method of business
communication. It is the most
widely used method of written
communication usually done in a
conversational style.

What is a memorandum?
Memorandum is a document used for
internal communication within an
organization. Memos may be drafted by
management and addressed to other
employees.