QUESTIONAIRE

I am a student of Bachelor of Business Administration at BBDU, Lucknow. As a part of my

curriculum, I am conducting a study on A study on Consumer awareness and satisfaction
towards IRCTC in Lucknow. The data will be used exclusively for academic purpose only. I
would be grateful to you for your candid responses. Please mark a tick () on your opinion.

Q1. When did you start to use the online services of Indian Railways?
1. Less than half a year

3. 2 years 3 years

2. 1 year 2 years

4. More than 3 years

Q2. IRCTC reservation is convenient for the users services of Indian Railways?
1. Strongly Agree

4. Disagree

2. Agree

5. Strongly Disagree

3. Neutral

6. No Opinion

Q3. IRCTC provide ample information regarding online reservation.

1. Strongly Agree

4. Disagree

2. Agree

5. Strongly Disagree

3. Neutral

6. No Opinion

Q4. IRCTC money transaction facility is good.

1. Strongly Agree

4. Disagree

2. Agree

5. Strongly Disagree

3. Neutral

6. No Opinion

Q5. IRCTC provided secure payment getaway during the online reservation.
1. Strongly Agree

4. Disagree

2. Agree

5. Strongly Disagree

3. Neutral

6. No Opinion

Q6. The processing speed provided by IRCTC is good.

1. Strongly Agree

4. Disagree

2. Agree

5. Strongly Disagree

3. Neutral

6. No Opinion

Q7. IRCTC is time efficient in purchasing a ticket.

1. Strongly Agree

4. Disagree

2. Agree

5. Strongly Disagree

3. Neutral

6. No Opinion

Q8. IRCTC provides credible information during the online reservation.

1. Strongly Agree

4. Disagree

2. Agree

5. Strongly Disagree

3. Neutral

6. No Opinion

Q9. The amount charged by IRCTC is Affordable.

1. Strongly Agree

4. Disagree

2. Agree

5. Strongly Disagree

3. Neutral

6. No Opinion

Q10. Making reservation through IRCTC is a good experience.

1. Strongly Agree

4. Disagree

2. Agree

5. Strongly Disagree

3. Neutral

6. No Opinion

A study on Consumer awareness and satisfaction towards IRCTC in Lucknow

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