Professional Documents
Culture Documents
MANAGEMENT SYSTEM
AN
INTRODUCTION
TO
ISO 9000
QUALITY MANAGEMENT
SYSTEM
QUALITY
QUALITY IS THE KEY TO
CUSTOMER SATISFACTION
Page 1 of 10
TRAININING MATERIAL
&
PROSPERTY
9000
Page 2 of 10
TRAININING MATERIAL
CUSTOMER
Customer is the is most important visitor on our premises.
HE is not dependent on us.
We are dependent on HIM.
He is NOT INTERRUPTION on our work
He is the purpose of it
He is not an outsider to our business.
HE is PART of it.
We are not doing HIM a favour by serving HIM.
He is doing a favour by giving us an opportunity to do so
MAHATMA GANDHI
Page 3 of 10
TRAININING MATERIAL
- .
- .
- .
-
-
- .
- .
- .
-
TRAININING MATERIAL
Quality :
for use and
specifications.
Quality :
our products
Quality :
satisfy our
customers so that they continue to
buy our products.
HINDI
Page 5 of 10
TRAININING MATERIAL
:
.
:
.
AN INTRODUCTION TO ISO
What is ISO?
ka
?
.
.
Page 6 of 10
TRAININING MATERIAL
' '.
.
.
?
,
,
.
Page 7 of 10
TRAININING MATERIAL
.
.
To
To
To
To
To
To
To
Hindi
9001
.
.
.
Page 8 of 10
TRAININING MATERIAL
?
ISO 9001
'
: 2008
Let
Us
March
Page 9 of 10
TRAININING MATERIAL
Through
Quality
Quality
Management
System
Thank you
Page 10 of 10
TRAININING MATERIAL