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Samples(/TemplatesTools/Samples/Pages/default.aspx)JobDescriptions

ComputerandNetworkMaintenanceTechnician
Classification
[Indicateexemptornonexempt.]
SalaryGrade/Level/Family/Range
[Insertapplicableinformation.]
Reportsto
[Insertmanager'stitle.]

Date
[IndicatedateofJobDescriptioncreationorreview.]
JOBDESCRIPTION

Summary/Objective
Thecomputerandnetworkmaintenancetechnicianisresponsibleforsupportingthe
organizationscomputingandtelecommunicationnetworkoperationsandprocedures.The
technicianworkswithinateamenvironmenttosupporttelephonesystems,whichincludes
installationofcablingandphones,maintenanceofthephoneswitchandvoicemail,and
customerserviceactivities.Thepositionisresponsibleforperipheralequipment,networks,
communicationsequipment,andprovidingsupportforuserssoftwareandhardwareneeds.
EssentialFunctions
Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformthe
essentialfunctions.
1.Troubleshoots,repairs,maintains,installsandperformstestingactivitiesonvariouscomputer

equipment,peripherals,datacommunicationandcomputernetworksystems.
2.Assembles,installs,configuresandtestscomputerequipmentorunitsoflocalareanetworks

requiringuseofstandardinterfaceprotocols.
3.Consultswithandassistsmanufacturersrepresentativesintheinstallationofnewcomputer

equipmentexercisestotalresponsibilityforroutineinstallationormodificationprojects
assistsothertechniciansorthedirectorinrepairing,installingandtestingcomplexpiecesof

equipmentorlocalareanetworkssubmitsequipmentrepairwarranties.
4.Completesworkorderssuchasinstallingequipment,connectingandmovingdevicesor

creatingcomponentsofautonomousnetworksinstallingdiskdrivesandcorrecting
definitionsondataswitches,protocolconverters,etc.
5.Useselectronictestequipment,suchasopticalpowermetersandmultimeters,to

troubleshootequipmentmalfunctions.Usescomputeraideddiagnosticsanddigitallogic
devicesasneededtolocatemalfunctions.Calibratestestequipmentforproperoperation.
6.Developsandmaintainssoftwareandhardwareinventoryandtrackingsystemsdevelops

inventorylistsandorders,stocksandstoreselectroniccomponents.
7.Installscableforphonesystem.Performsmoves,adds,deletesandotherchangesforphone

uses.Setsupcallingfeaturessuchasautomaticcalldistribution(ACD)groups,pickgroups,
callprocessingandvoicemail.Providesphonesupportandtrainingtonewusersandsolves
miscellaneousphoneproblems.
8.Configuresandsetsupserverstoworkwithvariousprogramsinstallssoftware.Ensures

serverbackupsandnetworkeduserbackupsareperformedonaregularbasis.
9.Performspreventivemaintenanceforcomputer,datacommunicationand/orperipheral

equipmenttestsandadjuststoappropriatestandards.
Competencies
1.CommunicationProficiency.
2.Customer/ClientFocus.
3.OrganizationalSkills.
4.ProblemSolving/Analysis.
5.TeamworkOrientation.
6.TechnicalCapacity.
7.TimeManagement.

SupervisoryResponsibility
Thispositionhasnodirectsupervisoryresponsibilities.
WorkEnvironment
Thisjoboperatesinaprofessionalofficeenvironment.Thisroleroutinelyusesstandardoffice
equipmentsuchascomputers,phones,photocopiers,filingcabinetsandfaxmachines.
PhysicalDemands
Thephysicaldemandsdescribedherearerepresentativeofthosethatmustbemetbyan
employeetosuccessfullyperformtheessentialfunctionsofthisjob.

Whileperformingthedutiesofthisjob,theemployeeisregularlyrequiredtotalkorhear.The
employeeisfrequentlyrequiredtostandwalkusehandstofinger,handleorfeelandreach
withhandsandarms.Theemployeeisoccasionallyrequiredtositclimborbalanceandstoop,
kneel,crouchorcrawl.Theemployeemustfrequentlyliftandmoveupto25poundsand
occasionallyliftandmoveupto50pounds.

PositionTypeandExpectedHoursofWork
Thisisafulltimeposition.Someflexibilityinhoursisallowed,buttheemployeemustbeavailable
duringthecoreworkhoursof9:30a.m.to3:30p.m.andmustwork37.5hourseachweekto
maintainfulltimestatus.Occasionaleveningandweekendworkmayberequiredasjobduties
demand.
Travel
Notravelisexpectedforthisposition.
RequiredEducationandExperience
[Indicateeducationbasedonrequirementsthatarejobrelatedandconsistentwithbusiness
necessity.Seeexamplesbelow.]
1.Highschooldiplomaorequivalent.
2.Threetofiveyearsexperienceincomputernetworkmaintenance.

PreferredEducationandExperience
[Indicateeducationbasedonrequirementsthatarejobrelatedandconsistentwithbusiness
necessity.Seeexamplebelow.]
1.Bachelorsdegreeinrelatedfield.

AdditionalEligibilityQualifications
Nonerequiredforthisposition.
WorkAuthorization/SecurityClearance
[Thissectionlistsvisarequirements,H1Bsponsorship,specialclearances,etc.Ifapplicable,
insertinformationregardinggovernmentcontractsorspecialrequirements.]
AAP/EEOStatement
[InsertAAP/EEOstatementhere,ifapplicable.]
OtherDuties
Pleasenotethisjobdescriptionisnotdesignedtocoverorcontainacomprehensivelistingof
activities,dutiesorresponsibilitiesthatarerequiredoftheemployeeforthisjob.Duties,
responsibilitiesandactivitiesmaychangeatanytimewithorwithoutnotice.

Signatures
Thisjobdescriptionhasbeenapprovedbyalllevelsofmanagement:
Manager____________________________________________________
HR_________________________________________________________
Employeesignaturebelowconstitutesemployee'sunderstandingoftherequirements,essential
functionsanddutiesoftheposition.
Employee__________________________________Date_____________
Permissions

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