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S EV EN T H
ED IT IO N
David B. Balkin
University of Colorado, Boulder
Robert L. Cardy
University of Texas at San Antonio
Boston Columbus Indianapolis New York San Francisco Upper Saddle River
Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montral Toronto
Delhi Mexico City So Paulo Sydney Hong Kong Seoul Singapore Taipei
Credits and acknowledgments borrowed from other sources and reproduced, with permission, in this
textbook appear on the appropriate page in text.
Copyright 2012, 2010, 2007, 2004, 2001 Pearson Education, Inc., publishing as Prentice Hall. All
rights reserved. Manufactured in the United States of America. This publication is protected by Copyright,
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claim, the designations have been printed in initial caps or all caps.
10 9 8 7 6 5 4 3 2 1
ISBN 10:
0-13-272982-2
ISBN 13: 978-0-13-272982-6
Brief Contents
PART I
Introduction 1
Chapter 1
PART II
Chapter 2
Chapter 3
Chapter 4
PART III
Compensation 311
Chapter 10
Chapter 11
Chapter 12
PART VI
165
Chapter 7
Chapter 8
Chapter 9
PART V
Staffing
Chapter 5
Chapter 6
PART IV
Governance 436
Chapter 13
Chapter 14
Chapter 15
Chapter 16
Chapter 17
vii
Contents
Preface xx
Acknowledgments xxv
About the Authors xxvii
PART I
Introduction 1
Chapter 1
11
34
PART II
Chapter 2
viii
38
53
CONTENTS
61
83
Chapter 3
94
96
105
110
85
ix
CONTENTS
Appendix to Chapter 3
126
Chapter 4
126
135
130
119
CONTENTS
152
PART III
153
Staffing 165
Chapter 5
168
Selection
174
179
180
Summary and Conclusions 191 Key Terms 191 Discussion Questions 191
CASE 5.1 CUSTOMER-DRIVEN HR
Women: Keeping the Supply Lines Open 192
CASE 5.2 ETHICS
What a Fraud! 193
CASE 5.3 ETHICS
Put Things in Balance to Keep Employees and Boost Performance 193
CASE 5.4 EMERGING TRENDS
Managing with a Shortage 194
CASE 5.5 HR IN SMALL BUSINESS
One Job, Many Roles 195
Chapter 6
xi
xii
CONTENTS
Outplacement 214
The Goals of Outplacement 214
Outplacement Services 214
PART IV
215
Chapter 7
234
240
243
Summary and Conclusions 245 Key Terms 245 Discussion Questions 246
CASE 7.1 ETHICS
Rank and Yank: Legitimate Performance Improvement Tool or Ruthless
and Unethical Management? 246
CASE 7.2 GLOBAL
Cultural Competency 248
CASE 7.3 EMERGING TRENDS
One Job or Multiple Roles? 248
CASE 7.4 CUSTOMER-DRIVEN HR
Electronic Appraisal: Using Performance Review Software 250
CONTENTS
Appendix to Chapter 7
254
Chapter 8
Chapter 9
278
287
Self-Development 300
Development Suggestions 302
Advancement Suggestions 303
304
xiii
xiv
CONTENTS
PART V
Compensation 311
Chapter 10
337
Chapter 11
CONTENTS
Chapter 12
400
426
386
xv
xvi
CONTENTS
PART VI
Governance 436
Chapter 13
438
Summary and Conclusions 458 Key Terms 459 Discussion Questions 459
CASE 13.1 HR IN SMALL BUSINESS
Treating Employees Like Family Is Good for Business 460
CASE 13.2 ETHICS
Should Having Fun Be a Job Requirement? 461
CASE 13.3 EMERGING TRENDS
Going Green Keeps New Belgium Brewing Company in the Black 462
CASE 13.4 GLOBAL
In Praise of Nepotism? 463
Chapter 14
472
486
Preventing the Need for Discipline with Human Resource Management 492
Recruitment and Selection 492
Training and Development 493
Human Resource Planning 493
CONTENTS
Performance Appraisal
Compensation 493
493
Chapter 15
495
505
532
xvii
xviii
CONTENTS
Chapter 16
554
558
Chapter 17
561
573
578
589
590
600
CONTENTS
Appendix 610
Concise Dictionary of HR Terminology 613
Company, Name, and Product Index 622
Subject Index 629
xix