Professional Documents
Culture Documents
History
Crossroad Health Center is a primary healthcare provider that serves
God by caring for the underserved of the greater Cincinnati area. Crossroad
Health Center opened in 1992 and was started by Charles Shubert M.D. and
his wife Julie with the help of Janet German and Sally Stewart. Dr. Shubert
and his wife wanted to provide a place for the community in Over-the-Rhine
to receive accessible and affordable health care services. Dr. Shubert wanted
a place for patients to come and treat their body, mind, and spirit. Crossroad
Health Centers mission statement says: Our mission is to give honor to
Jesus Christ by providing accessible comprehensive health care in
partnership with out patients and community leading to health, changed
lives.
About
Crossroad Health Center has expanded to four locations: Over-theRhine, Rothenberg, West Cincinnati, and Harrison. Crossroad is a non-profit
federally qualified primary health center who provides services for adults and
children. Some of the guiding principles that Crossroad strives for is
providing services for the underserved with low incomes, value all people
regardless of race, culture, social, or religious background, share Christs love
while respecting others, promote health lifestyles, to support the Christian
church, and to have a strong cooperative team. Following these guidelines
will help Crossroad Health Center stick to their core beliefs and serve the
community the best way they can.
Crossroad Health Center provides a range of services for children and
adults. Some of the specialties that are offered are gynecology, provide
immunizations, perform physicals, provide cancer preventative screenings,
diabetes care, and podiatry services. Roughly around 600 patients come in to
Crossroads Over-the-Rhine location every week and around 2800 phone calls
are being taken throughout the week. The patients that come into Crossroad
come from all different backgrounds such as different religions, races, and
ages. About 20% of the patients are Hispanic, 20% are Caucasian, 60% are
African American a less than one percent is Asian American.
Crossroad Health Center is a non-profit organization that relies on
government funding and private donations to keep the health centers open.
In Ohio there are two high-end grants a healthcare facility can apply for. Only
25 facilities in Ohio are qualified to apply and Crossroads is one of them. The
grants go to whichever facility can prove they need it the most. Each facility
has to provide documentation proving that they serve the low-income
population and fill out a 100-page report. Crossroad Health Center has every
patient fill out documentation once a year stating how many are living in
their household and the yearly income of the household. If they live in a
homeless shelter they would fill out $0 for yearly income and write in live in
shelter. Crossroad does not turn away any patient regardless of their ability
to pay or not. Private donations help cover the cost of a patient bill that the
in the correct information, then their sliding fee is $50 per primary care visit.
This is why government funding and private donations are so important for
Crossroad. They allow the patient to pay a reduced fee and Crossroad covers
the rest of the bill.
Crossroad Health Center employs over 200 employees throughout all
four locations. All of the employees are dedicated to do Gods work through
working at Crossroad. Providing healthcare services for the needy is their
way of showing Gods love. They care about the community and want
everyone to have the health care they need and deserve. Crossroad Health
Centers employee turnover rate is very low. Less than ten employees will
leave the company every year and that is a very low turnover rate
considering that Crossroad can only afford to provide low salaries. Crossroad
has a high amount of Spanish speaking patients so they provide bilingual
employees for them such as call operators, physicians, nurses, and medical
assistants.
Practicum
I began my internship with Crossroad Health Center of March 8th and
completed 38 hours of work by March 31st. Thirty of those hours were spent
one-on-one with the Operations Manger, Lea Ann Ruff. Six hours were spent
with Data Entry Manger, Albina Rice and two hours were spent with
Credentialing Manager, Terri Webb of the Cincinnati Health Department.
My time with the Operations Manager, Lea Ann Ruff was spent going
over the day-to-day operations of a health care organization. The first two
week I worked on deposits, made business calls, printed patient charts, faxed
documents, and credentialed a nurse practitioner. I was able to sit through a
couple meetings Lea Ann had with the front desk employees and the clinical
employees and practiced taking minutes of the meeting. The next two weeks
I reviewed Crossroads Medicare Enrollment Application, reviewed employee
policies, observed problem solving with patients and employees, and
observed delivery of medical supplies. I learned the ins-and-outs of being an
Operations Manager and during my internship I considered going that route
with my degree. I believe if I went that route I would have to acquire my
RHIA certification. The Operations Manager has their hands in all
departments such as coding, quality management, clinical, customer
relations, and managing employees.
Working with Data Entry Manager, Albina Rice consisted of filing all
patient encounter files from January to March of this year. After filing I
entered in all deposits and scanned all patients bills to Centerprise Inc. which
is Crossroads billing and consulting services. During my meeting with Terri
Webb the Credentialing Manger at the Cincinnati Health Department we
discussed my future goals of becoming a Credentialing Specialist and she
gave me great advice for finding a position in that field after graduation.
Terris job requires her to credential over 300 professional healthcare workers
in the greater Cincinnati area such as physicians, surgeons, dentists, nurse
practitioners, medical assistants, nurses, and dental assistants. Unlike other
credentialing jobs Terri does not work directly with the healthcare workers
References