Jennifer

Hallgren
A.A Public Relations
A.A Journalism

SKILLS

Microsoft Word, Publisher, PowerPoint, Excel, Outlook

Adobe Creative Suite: Premier Pro, Lightroom, InDesign, Photoshop

Canon T3i video and photography

Final Cut Pro

Effectively utilizes the AP Stylebook

EXPERIENCE

A.A Communications
A.A Liberal Arts/Social
Sciences

July 25th 2011-present

Branch Banking and Trust (Formerly Susquehanna Bank)

Customer Service Representative II (CSRII)

> Deals with 300 clients a day at the busiest branch in the region
> Adheres closely with bank and federal policies and regulations
> Handles large sums of money on a daily basis
> Monthly and weekly sales goals
> Handles electronic refunds, disputes, and general questions in relation to bank
statements and fees.
> Provides exemplary customer service skills via e-mail, phone, and in-person
> Responsible for pulling and filing daily and weekly reports for audit
> Able to quickly learn and accurately execute software programs
> Was promoted within a year from an entry level CSR to a CSR with Financial
Representative responsibilities such as pulling reports and opening accounts.
> Back-up vault teller

March 2009-July 2011

Red Lobster

Hostess/Server
> Adhered to all regulations and standards
> Maintained a clean environment
> Provided exemplary customer service while working in a high stress/volume
environment
> Responsible for all electronic and cash payments
> Employee of the Month, July 2009
28 David Rd

Millville, NJ
08332

EDUCATION
2014-2016
Cumberland County College, Vineland, NJ

(856) 776-0624

A.A Public Relations, GPA 3.9

Jenn.hallgren@gmail.com

> Media Club Vice President, 2016

Jennhallgren.weebly.com

> Media Club Secretary, 2015

> Intern for the Director of Conference & Events Operations at CCC
o

Takes photos/videos at events

Gathers material for the website: interviews with staff, photos

and videos of services and events, information on services

In the process of building a social media presence

Multi-media content for Luciano Conference Center, Luciano

Theatre at Guaracini Performing Arts Center, Caf/Culinart

2014-2016
Cumberland County College, Vineland, NJ

A.A Journalism, GPA 3.9

> Published in the college newspaper, The Voice 2014-2016
> Designed pages in the college newspaper, The Voice 2015-2016
> Published in CCCs Literary Magazine LSprit, 2014
> Published in CCCs Literary Magazine LSprit, 2016
> Chosen for Whos Who Among Students in American Universities and Colleges,
2016

2014-2016
Cumberland County College, Vineland, NJ

A.S Communications, GPA 3.9

Fall 2016
Rowan University, Glassboro, NJ

B.A Public Relations

REFERENCES
Renee Post- Cumberland County College, Professor
(856)691-8600, ext. 1470
(856)430-0912 (Cell)
rpost@cccnj.edu
Jenny Gonzalez- BB&T, Branch Relationship Manager
(856)794-7976
jgonzalez@bbandt.com

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