Winning

Clients
Loyalty
7 Proven Practices to
Convert Clients to
Amazing Fans

Every business wants to convert their clients or customers into loyal & amazing fans.
Every organization wants to retain, engage & convert their internal customers
(employees) into amazing fans. Not only will they stay with you for the long-term,
they will also be your best ambassadors through their enthusiastic, free,
word-of-mouth advertising for your organization. In this high impact keynote
workshop, the Winning Clients Loyalty - 7 Proven Practices to Convert Clients into
Amazing Fans, embodied in the word S.E.R.V.I.C.E, is aimed at helping you discover the how to. It is about helping you build and exceed the customer service
experience that affects your organization, your people and your personal leadership
effectiveness.

Program Objectives

At the end of this program, you will be able to:-

Increase your personal self mastery skills in the areas of self

awareness & emotional effectiveness
Increase your influential communication, productivity and
teamwork cooperation of individual vis--vis team, both written
and verbal communication

Venue:
Royale Ballroom
The Royale Chulan
Damansara
Date:
21 October 2015
Wednesday
10.30am -12pm
By Special Invitation
Please RSVP Nurin by
Monday 19 Oct 2015
03-79599000 ext-1511
email:nurin@trcd.com.my
ORGANISED BY:

PARTNER

Develop better customer Engagement, Relationship & Connection

for higher retention & loyalty to both internal and external
customers.
Develop trust and respect for interpersonal & team success

Cultivate a service leadership culture that will motivate &

empower your team to perform and be engaged in exceeding
customer needs

Jonathan Low CSP PCC MBA

Sales & Service Mastery and EQ
Leadership Coach

Jonathan works with corporations especially in the

banking, financial, property, education, tourism and
hospitality sectors to measurablyimprove their
leadership effectiveness and business performance
in the areas of Service Quality, Sales Performance,
Leadership
Communication
and
Team
Development.

Jonathan is recognized as one of the Global

Guru Top 30 Hospitality expert and a
Certified Speaking Professional, designated
to fewer than 11% of professional speakers
worldwide. He continuously delivers his
high energy, fun and highly engaging
keynotes or workshops to international
participants in Asia Pacific, Middle East,
Europe and US on a regular basis.