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SAP Multiresource Scheduling

Solution Brief
Aug / 2015

Introduction

SAP Multiresource Scheduling


Functionality, Integration and Technology as enabler
SAP Multiresource Scheduling is the resource management application for the
Service, Plant Maintenance, Project Business as well as other scheduling
scenarios. SAP Multiresource Scheduling is for various industries and runs fully
integrated as Add-On to the SAP system, leveraging existing infrastructure.
Functionality: SAP MRS offers key functionality

Functionality that supports the end-to-end process for the industry and business
Demonstrate flexibility to changing demand and Planning requirements
Plan and monitor efficiently considering qualification and safety requirements with full transparency
into high volume resource and demand planning situation

Integration: SAP MRS leverages integration capabilities

SAP applications, solutions and products


Cross-organisational alignment in the resource planning process

Technology: SAP MRS provides the Technology Story

Mobile apps with SAP Mobility Platform


In-memory Database SAP HANA

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SAP MRS extended Business Coverage


Core Process areas, variations and combinations of them

Asset Maintenance

Service Management

Project-based Staffing

Enterprise Asset Management

Customer Service

Plant Maintenance

Customer Relationship
Management

Portfolio and Project


Management

Dealer Business
Management

Project Systems

Others

Project Systems

Specific Scenarios

Commercial Project
Management

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SAP Multiresource Scheduling Add-On


Architecture Overview Integration makes a Difference

SUPPLY

SAP MRS

DEMAND

SAP Applications
SAP ERP
PM/CS
Work/Service Order,
Notification

ANALYTICS

SAP ERP PS
Project System

SAP PPM
cProjects

SAP BW, SAP


BusinessObjects, SAP
Predictive Analysis

SAP CRM
Service Order

MOBILITY
SAP Mobile Platform
SAP Work Manager and
Service Manager by Syclo
Optimizer
SAP VSR Vehicle
Scheduling & Routing

Demand
Supply

Qualifications

Assignments

HR Resources

Work Centers

Business Partner

Groups

Tools

Availability, Qualifications

Crews

Spare Parts

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SAP HCM, MM

GIS Geographical
Information system

Equipment

SAP MRS Evolution


Past, Present and Future
2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2015
MRS 10

MRS 900
MRS 800 Mobility, HANA
MRS 800 ECC6.0
MRS 700 ECC6.0 - CRM Service - Multi-Backend
MRS 610 ECC6.0 - Project Staffing PPM - Web UI
MRS 600 ECC6.0 - Maintenance CS - Automation and Optimization
MRS 500 ERP2004 Maintenance and Customer Service
MRS 200 R3 4.7 Maintenance and Customer Service
MRS 190 R3 4.6C - Maintenance - Manual Scheduling
SOLUTION TODAY
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SAP MRS Outlook


Strategic Direction Two Product Lines
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SAP MRS Cloud Edition


New simplified Scheduling build on HCP
and S/4HANA
SAP HANA optimization
SAP SuccessFactors, Fieldglass
S/4HANA enablement
SAP Fiori UX, SAPUI5
C4C Service Management
C4C Sales (Retail)
SAP Analytics

Project-based Staffing

Field Services

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SAP MRS On Premise Edition

Continuous Improvement
S/4HANA enablement
SAP C4C Integration
User Experience
Field Service enhancements
Total Workforce Management
Linear Asset Management
Predictive Maintenance

Asset Maintenance

Other scenarios
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Solution Overview
Scheduling fundamentals

SAP Multiresource Scheduling


Introduction to Key Functions
Capacity Management

User Interface

Scheduling and Dispatching on work center level


Level capacity by re-scheduling with consideration of relationships
Add resources; capacity based on work center or people data

SAP GUI

Work load at group level


Planned and unplanned orders
Employee availability (Planned working time, absences, attendances)

Web UI

Graphical Planning Board


Powerful SAP GUI based Planning Board
Lean Web UI based Planning Board

Optimization
Skill and Qualification Management

Optimizer engine creates daily schedule based on cost parameters

Integration with SAP HR / MRS qualifications


Requirements profiles, employee qualifications

Monitoring
Execution Monitoring, Alert Framework

Integration with HR Time Management


Bi-directional interface with SAP HR (absences, attendances,
substitutions)

Material availability status


Availability of the Technical Object for maintenance

Shift Information from SAP HCM

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Process Overview EAM


1

optional

Identification of
demand

Create Order
/ Network

ERP PM/CS (EAM)


Maintenance plan
Notifications
Order

Scheduling
on work
center level

Scheduling of
human
resources and
tools

Order
confirmation
and completion

Multi Resource Scheduling (MRS)

Intuitive to use graphical planning board


Capacity overview of work centers
Employee availability

ERP Project System (PS)


Project Definition
Project Structure
Network
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MRS Planning Board Work Center View

Demand Gantt

Work Center
Gantt
Work Center
Capacity

Alert Monitor
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SAP MRS EAM Related Functions for WC /Demand Planning

Capacity Reporting

Work Center Versions / Shifts / intervals

Bundling of Demands

Technical Objects Integration / Availability View ( Integration of Production Planning)

Relationships ( create / change relationships in MRS)

Web Based Planning Board Usage for EAM scenarios

Note Manager

Other items: Mass schedule change: Drag and Drop , Status changes (mass dispatch, windows), MATP on
screen, WC reassignments , etc

Work Center Auto-Leveling / Slot proposals

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Capacity Reporting Web Dynpro View

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Process Overview EAM


1

optional

Identification of
demand

Create Order
/ Network

ERP PM/CS (EAM)


Maintenance plan
Notifications
Order

Scheduling
on work
center level

Scheduling of
human
resources and
tools

Order
confirmation
and completion

Multi Resource Scheduling (MRS)

Intuitive to use graphical planning board


Capacity overview of work centers
Employee availability

ERP Project System (PS)


Project Definition
Project Structure
Network
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Scheduler Workplace
User Interface Example: SAP GUI

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Scheduler Workplace
User Interface Example: WebGantt Chart

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SAP Multiresource Scheduling


SAP User Experience Evolution the future
SAP GUI

Web UI

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UI5

Fiori UX

Mobile device

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SAP Multiresource Scheduling


Planning from low to high volume
Manual Planning
Manual assignment creation in MRS Planning Board (e.g. Drag & Drop)
Supported by Alert Monitor
Further features like Qualification Matching, Tool Planning, Travel Times, Clocking Data, Capacitive Planning

Resource Selection
Identical to manual planning but with pre-selection of resources based on different criteria

Automatic Planning
Automatic Scheduling based on availabilities and qualifications
Utilization based automatic scheduling
Intelligent shifting

Optimization
An optimization engine proposes an optimized schedule (travel times, SLA dates, etc)

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SAP MRS Optimizer


Optimization Strategies
Technician Optimization relevant data
Availability and breaks
Location, start, home address
Qualifications

Order Optimization relevant data

Service level agreements, priorities


Location, customer or equipment address
Time window
Planned duration
Required qualifications
preferred technician
Relationships between orders, operations
Manually fixed technician
Optimization for teams
Travel time via ZIP code, Maps and GIS

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Service Level
Agreements

Reduce
Overtime

Minimize
Travel Time

Maximize Utilization

Qualification

other

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Assignment Matching
Qualifications and Ranking
Employee Qualifications
describe the skills and certifications a person has

Qualification Requirements
are linked to the operation or sub-operation via a requirements profile
indicate that an operation requires a particular qualification and detail necessary properties, such as proficiency
can be fulfilled by employees who have specific qualifications

SAP MRS returns a list of suitable


employees for an operation. The
ranking is based on the service
qualifications and availability for the
time period specified.
Qualification matching associated
with teams is also supported.

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Scheduler Workplace
Example: WebGantt Chart with Map Example Service Scenario

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SAP Multiresource Scheduling


Process View: Project Planning
Plan

Manager
Create Project
Engagement
Identify Activities

Search
Analyst
Review
Requirements
Search
candidates

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Offer

Planner
Select
candidates
Offer for
staffing
Hard book
Resource

Decide
Manager
Accept or
decline
candidates

Execute

Staff
Execute work

Monitor
Manager
Review Plan
Review
Activities
Revise staffing

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Project Scheduling and Staffing


Professional Services, IT and Construction Projects
Project Management Integration

SAP PS Project Systems

SAP PPM Portfolio and Project Management


SAP CPM Commercial Project Management

Staffing scenarios

Capacity Planning

Project, Staff Augmentation, Consulting

Collaboration

Workflow, Adobe offline forms

Analytics and Mobility Services

SAP BusinessObjects dashboards

Mobile solution on project basis

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PS Integration
Demand Creation for Resource Planning Nodes

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Enhanced WebGantt
Staffing View
The staffing view framework allows you to visualize assignments by persons, projects or maybe other
criteria and to change directly assignment data from this view.

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New UI 5 for RM

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SAP MRS and SAP Predictive Analysis *


Example: Demand forecast

* SAP Predictive Analysis requires separate license agreement.


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Visit SAP Multiresource Scheduling at www.sap.com/mrs

Daniel Salles
daniel.salles@sap.com
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