CITIZENS CHARTER

PORT SERVICES DIVISION

SERVICE STANDARD FOR APPROVAL OF

CARGO WITHDRAWAL
(INBOUND/MANIFEST)

SERVICE STANDARD FOR APPROVAL OF CARGO WITHDRAWAL

(INBOUND/MANIFEST)

SERVICE DESCRIPTION

SCHEDULE OF AVAILABILITY
OF THE SERVICE

WHO MAY AVAIL OF THE

SERVICE

Facilitate assessment, collection of

cargo charges and approval of cargo
withdrawal upon submission of
documentary requirements.

Monday to Sunday (24 hours)

Shipper (S) / Consignee (C) /

Shipping Line Representative (SLR)

SERVICE STANDARD FOR APPROVAL OF CARGO WITHDRAWAL

(INBOUND/MANIFEST)

REQUIREMENTS

DURATION

A. Loose Cargo (Activity A to E)

1. Bill of Lading (2nd copy)
2. Cargo Handling Operator's Official
Receipt (CHO-OR)
B. Break bulk/Bulk Cargo (Activity B to E)
1. Bill of Lading (BL)
2. Cargo Handling Operator's Official Receipt (CHO-OR)
3. Other supplemental document/s, if necessary
C. Containerized Cargo (Activity A to E)
1. Bill of Lading (BL)/Final Manifest
2. Van Guide (VG) / Vessel Activity Report (VAR)
3. Other supplemental document/s, if necessary

PPA total processing time: 7 minutes per Bill of Lading (BL) under
normal circumstances

SERVICE STANDARD FOR APPROVAL OF CARGO WITHDRAWAL

(INBOUND/MANIFEST)

HOW TO AVAIL
OF THE SERVICE

STEP 1
CLIENT'S
ACTIVITY
Presents
BL to
Shipping
Line (SL)
and pays
freight &
other
charges, if
any,

SERVICE
PROVIDER'S
ACTIVITY

Receives
payment if
applicable
and stamped
"For
Release" on
the Bill of
Lading (BL)

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

A. Presents Bill of Lading

PERSON/S
IN CHARGE

Shipping
Line
Officer

FORMS

FEES

None

None
"Only if
applicable
"

OUTPUT
FROM THE
SERVICE
PROVIDER

Bill of
Lading
(BL)

STEP 1
CLIENT'S
ACTIVITY

SERVICE
PROVIDER'S
ACTIVITY

* If
dangerous
cargoes,
secures
Handling
Permit
(HP) from
PPA Office
if
applicable.

* Inspects
cargo and
Issues
Handling
Permit (HP)

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

*5 minutes

A. Presents Bill of Lading

PERSON/S
IN CHARGE

* PPA
Safety
Officer
(SO)

FORMS

* Handling
Permit
for
dangerous
cargo
Form

FEES

OUTPUT
FROM THE
SERVICE
PROVIDER

* Handling
Permit
(HP)

STEP 2
CLIENT'S ACTIVITY

Presents BL to CHO
Cargo
Admeasurer/Checker
inside Port
Operational Area.
Proceeds to PPA
Baseport Terminal
Bldg. for Payment

SERVICE
PROVIDER'S
ACTIVITY

Verifies
cargo
weight &
volume

DURATION
OF ACTIVITY
UNDER
NORMAL
CIRCUMSTANCES

B. Cargo Admeasuring

PERSON/S IN
CHARGE

CHO
Admeasurer
/ Checker

FORMS

FEES

OUTPUT FROM
THE SERVICE
PROVIDER

None

None

Admeasuring

Validating
Certificate
(AVC)

STEP 3
CLIENT'S ACTIVITY

Proceeds to
Arrastre Office at
PPA Baseport
Terminal Bldg,
for payment and
presents BL and
AVC to Arrastre
Biller.

SERVICE
PROVIDER'S
ACTIVITY

Checks /
assesses the
amount to
be paid.

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

C. Arrastre Payment
PERSON/S
IN CHARGE

CHO
Biller

FORMS

FEES

None

OUTPUT
FROM THE
SERVICE
PROVIDER

Arrastre
Official
Receipt
(AOR)

STEP 4
CLIENT'S
ACTIVITY

Pays
arrastre /
stevedoring
charges
to
Arrastre
Cashier

SERVICE
PROVIDER'S
ACTIVITY

Receives
payments
and issues
Arrastre
Cash
Official
Receipt

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

None

PERSON/S
IN CHARGE

CHO
Cashier

FORMS

FEES

None

Based
on the
assessed
amount

OUTPUT
FROM THE
SERVICE
PROVIDER

Arrastre
Official
Receipt
(AOR)

STEP 5
CLIENT'S ACTIVITY

Submits Bill of
Lading (BL),
Arrastre
Official Receipt
(AOR), & other
documents, if
necessary to
Window 1 or 2

SERVICE
PROVIDER'S
ACTIVITY

Encodes
cargo
details
into POMS

D. PPA Share Payment

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

PERSON/S IN
CHARGE

2 minutes

PPA MIS
Encoder

FORMS

None

FEES

None

OUTPUT
FROM THE
SERVICE
PROVIDER

Encoded
BL /
Manifest

STEP 5
CLIENT'S
ACTIVITY

SERVICE
PROVIDER'S
ACTIVITY

Reviews
accuracy of
entries and
generates
Computation
Sheet
(Window 1
or 2)

D. PPA Share Payment

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

PERSON/S
IN CHARGE

1 minute

Terminal
Operations
Officer
(TOO)

FORMS

None

FEES

None

OUTPUT FROM
THE SERVICE
PROVIDER

System Generated
Computation
Sheet

STEP 6
CLIENT'S ACTIVITY

SERVICE
PROVIDER'S
ACTIVITY

Pays
Collects
corresponpayment
ding charges
and issues
to Cashier
Official
(Window 3
Receipts
or 4)

DURATION OF
ACTIVITY
UNDER
NORMAL
CIRCUMSTANCES

3 minutes

PERSON/S IN
CHARGE

Collection
Representative

FORMS

FEES

Based on
the
Official
Receipt assessed
amount

OUTPUT
FROM THE
SERVICE
PROVIDER

PPA
Official
Receipt
(OR)

STEP 7
CLIENT'S ACTIVITY

Submits the
following
documents to
Window 1 or 2
for approval
(BL, OR, DCR,
others, if
necessary)

SERVICE
PROVIDER'S
ACTIVITY

Verifies
documents
and stamps
Delivery
Cargo Receipt
(DCR) "For
Release"

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

PERSON/S
IN CHARGE

1 minute

PPA MIS
Encoder

FORMS

FEES

None

None

OUTPUT
FROM THE
SERVICE
PROVIDER

Stamped
DCR

STEP 8
CLIENT'S ACTIVITY

Proceeds to
Gate No. 1
and
presents BL,
OR/DCR to
CHO
Admeasurer
/ Checker

SERVICE
PROVIDER'S
ACTIVITY

Verifies
documents

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

None

E. Cargo Withdrawal

PERSON/S IN
CHARGE

FORMS

FEES

OUTPUT
FROM THE
SERVICE
PROVIDER

CHO
Checked
Admeasurer None None & deliver
/ Checker
cargo/es

STEP 9
CLIENT'S ACTIVITY

Proceeds to
Gate No. 1
and presents
BL, OR/DCR
to CHO Ad
measurer/Ch
ecker

SERVICE
PROVIDER'S
ACTIVITY

Verifies
documents
and allows
exit if
documents
are
complete
and paid.

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

PERSON/S
IN CHARGE

None

Security
Guard on
Duty

FORMS

None

FEES

None

OUTPUT
FROM THE
SERVICE
PROVIDER

Delivery
Cargo
Receipt

END OF
TRANSACTION

FIGURE A.1 CARGO COMPUTATION SCHEDULE OF FEES

FOR DOMESTIC CARGO
Wharfage = Cargo volume/Weigh/No. of
box X Rate
Arrastre = Cargo Volume/Weight/No. of
box X Rate X 10% Gov't Share
Stevedoring = Cargo Volume/Weight/No. of box
X Rate X 10% Gov't Share
Sub Total
12% Vat
GRAND TOTAL

= Px,xxx.xx
= Px,xxx.xx
= P xxx.xx
= Px,xxx.xx
= P xxx.xx
= Px,xxx.xx

FIGURE A.1 CARGO COMPUTATION SCHEDULE OF FEES

FOR FOREIGN CARGO
Wharfage = Cargo volume/Weigh/No. of
box X Rate
Arrastre = Cargo Volume/Weight/No. of
box X Rate X 20% Gov't Share
Sub Total
12% Vat
Stevedoring = Cargo Volume/Weight/No. of box
X Rate X 20% Gov't Share
GRAND TOTAL

= Px,xxx.xx
= Px,xxx.xx
= Px,xxx.xx
= P xxx.xx
= P xxx.xx (Non-Vat)
= Px,xxx.xx

Note: Other applicable charges such as storage, hazard,

stuffing/unstuffing, etc. not included in the above schedule.

SERVICE STANDARD FOR APPROVAL

OF CARGO ENTRY
(OUTBOUND/EXPORT)

SERVICE STANDARD FOR APPROVAL OF CARGO ENTRY

(OUTBOUND/EXPORT)

SERVICE DESCRIPTION

SCHEDULE OF AVAILABILITY
OF THE SERVICE

WHO MAY AVAIL OF THE

SERVICE

Facilitate assessment, collection of

cargo charges and approval of cargo
withdrawal upon submission of
documentary requirements.
Monday to Sunday (24 hours)

Shipper (S) / Consignee (C) /

Shipping Line Representative (SLR)

SERVICE STANDARD FOR APPROVAL OF CARGO ENTRY

(OUTBOUND/EXPORT)

REQUIREMENTS

A. Loose Cargo (Activity A to E)

1. Bill of Lading (2nd copy)
2. Cargo Handling Operator's Official
Receipt (CHO-OR)
B. Break bulk/Bulk Cargo (Activity B to E)
1. Bill of Lading (BL)
2. Cargo Handling Operator's Official Receipt (CHO-OR)
3. Other supplemental document/s, if necessary
C. Containerized Cargo (Activity A to E)
1. Bill of Lading (BL)/Final Manifest
2. Van Guide (VG) / Vessel Activity Report (VAR)
3. Other supplemental document/s, if necessary

DURATION

PPA total processing time: 7 minutes per Bill of Lading (BL)

under normal circumstances

SERVICE STANDARD FOR APPROVAL OF CARGO ENTRY

(OUTBOUND/EXPORT)

HOW TO AVAIL
OF THE SERVICE

STEP 1
CLIENT'S ACTIVITY

Books cargo
to Shipping
Line(SL) and
pays freight
and other
charges, if any

SERVICE
PROVIDER'S
ACTIVITY

Receives
cargo,
accepts
payment
and issues
Bill of
Lading (BL)

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

None
*5 mins

A. Bill of Lading Issuance

PERSON/S
IN CHARGE

Shipping
*PPA
Chief
Safety
Officer
(CSO)

FORMS

FEES

None
*Handling
Permit of
dangerous
cargo
Form

None

OUTPUT
FROM THE
SERVICE
PROVIDER

Bill of
Lading
*Handling
Permit
(HP)

STEP 1
CLIENT'S ACTIVITY

*If dangerous
cargoes,
secure
Handling
Permit(HP) to
PPA Office
and submits
the same to
Shipping Line

SERVICE
PROVIDER'S
ACTIVITY

*Inspects
cargo and
Issues
Handling
Permit (HP)

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

A. Bill of Lading Issuance

PERSON/S
IN CHARGE

FORMS

FEES

OUTPUT
FROM THE
SERVICE
PROVIDER

STEP 2
CLIENT'S
ACTIVITY

SERVICE
PROVIDER'S
ACTIVITY

Presents
BL to Ad
measurer
PPA Gate
no.1
Entrance
Gate

Verifies
cargo
weight &
volume

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

None

B. Cargo Admeasuring

PERSON/S IN
CHARGE

CHO Ad
measurer

FORMS

FEES

None

None

OUTPUT FROM
THE SERVICE
PROVIDER

Admeasuring
Validating
Certificate
(AVC)

STEP 3
CLIENT'S ACTIVITY

Proceeds to CHO
Office at PPA
Baseport Terminal
Office Bldg. for
payment and
presents BL to
Arrastre Biller

SERVICE
PROVIDER'S
ACTIVITY

Receives BL
and issues
billing.

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

None

C. Arrastre Payment
PERSON/
S IN
CHARGE

CHO
Representative

FORMS

FEES

None None

OUTPUT FROM
THE SERVICE
PROVIDER

Numbered
transaction

STEP 4
CLIENT'S
ACTIVITY

SERVICE
PROVIDER'S
ACTIVITY

Pays
arrastre/st
evedoring
charges to
Arrastre
Cashier

Receives
payment and
issues Arrastre
Official Receipt
and Cargo
Loading Gate
Pass.

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

None

C. Arrastre Payment
PERSON/
S IN
CHARGE

CHO
Cashier

FORMS

FEES

None

Based on
the
assessed
amount

OUTPUT
FROM THE
SERVICE
PROVIDER

Arrastre
Official
Receipt
and Cargo
Loading
Gate Pass

STEP 5
CLIENT'S ACTIVITY

Submits Bill of
Lading (BL),
Arrastre
Official Receipt
(AOR), and
Cargo Loading
Gate Pass
(CLGP) to
Window 1 or 2

SERVICE
PROVIDER'S
ACTIVITY

Encodes cargo
details into
POMS
Reviews
accuracy of
entries and
generates
Computation
Sheet (Window
1 or 2)

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

2 minutes

2 minutes

D. PPA Share Payment

PERSON/
S IN
CHARGE

PPA
MIS
Encoder
Terminal
Operations
Officer

FORMS

FEES

None

None

None

None

OUTPUT
FROM THE
SERVICE
PROVIDER

Encoded
BL /
Manifest
System Generated
Computation Sheet

STEP 6
CLIENT'S ACTIVITY

Pays
corresponding
charges to
Cashier
(Window 3 or
4)

SERVICE
PROVIDER'S
ACTIVITY

Collects
payment
and
issues
Official
Receipts

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

D. PPA Share Payment

PERSON/S IN
CHARGE

FORMS

FEES

OUTPUT
FROM THE
SERVICE
PROVIDER

STEP 7
CLIENT'S
ACTIVITY

SERVICE
PROVIDER'S
ACTIVITY

Submits
documents
to Window
1 or 2 for
approval
(BL,CLGP,
others if
necessary)

Verifies
documents
and stamps
" FOR
ENTRY"

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

1 minute

D. PPA Share Payment

PERSON/S
IN CHARGE

PPA MIS
Encoder

FORMS

FEES

None

None

OUTPUT FROM
THE SERVICE
PROVIDER

Stamped BL
and
Customer's
copy of
documents

STEP 8
CLIENT'S ACTIVITY

Proceeds to
"ENTRY GATE"
(for noncontainerized
cargoes) or (for
cargoes subject
for weighing)

SERVICE
PROVIDER'S
ACTIVITY

Verifies
documents
inspects
cargo and
vehicle

E. Cargo Entry

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

PERSON/S IN
CHARGE

FORMS

FEES

None

Gatekeeper

None

None

Security
Guard On
Duty

OUTPUT
FROM THE
SERVICE
PROVIDER

Cheked
and
inspected
cargo/es

STEP 9
CLIENT'S ACTIVITY

If with vehicle,
secures and pays
vehicle pass at the
" ENTRANCE
GATE" ( Permit To
Operate (PTO)
must be secured
by the vehicle
owner)

SERVICE
PROVIDER'
S ACTIVITY

Issues
Tempora
ry
Vehicle
Pass (if
no PTO
yet)

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

None

E. Cargo Entry
PERSON/S IN
CHARGE

Gatekeeper

Security
Guard On
Duty

FORMS

FEES

None

P12same
rate
for all
types

OUTPUT
FROM THE
SERVICE
PROVIDER

Vehicles
pass(VP)

STEP 10
CLIENT'S ACTIVITY

Enters Gate
no.1 Delivers
cargo to
stacking area
and presents
Bill of Lading,
Cargo Loading
Gate Pass.

SERVICE
PROVIDER'S
ACTIVITY

Verifies,
inspects and
receives
cargoes

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

None

PERSON/S
IN CHARGE

CHO
Checker

E. Cargo Entry
FORMS

FEES

None

None

OUTPUT
FROM THE
SERVICE
PROVIDER

Duly
signed Bill
of Lading
stamped
"For
Entry"

STEP 11
CLIENT'S
ACTIVITY

SERVICE
PROVIDER'S
ACTIVITY

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

Proceed to
PPA Gate
No.1 and
exits the
ports

Allows exits

None

PERSON/S
IN CHARGE

Security
Guard on
Duty

E. Cargo Entry
FORMS

FEES

None

None

OUTPUT
FROM THE
SERVICE
PROVIDER

Approved
exit of
vehicles

END OF TRANSACTION

FIGURE A.1 CARGO COMPUTATION SCHEDULE OF FEES

FOR DOMESTIC CARGO
Wharfage = Cargo volume/Weigh/No. of
box X Rate
Arrastre = Cargo Volume/Weight/No. of
box X Rate X 10% Gov't Share
Stevedoring = Cargo Volume/Weight/No. of box
X Rate X 10% Gov't Share
Sub Total
12% Vat
GRAND TOTAL

= Px,xxx.xx
= Px,xxx.xx
= P xxx.xx
= Px,xxx.xx
= P xxx.xx
= Px,xxx.xx

FIGURE A.1 CARGO COMPUTATION SCHEDULE OF FEES

FOR FOREIGN CARGO
Wharfage = Cargo volume/Weigh/No. of
box X Rate
Arrastre = Cargo Volume/Weight/No. of
box X Rate X 20% Gov't Share
Sub Total
12% Vat
Stevedoring = Cargo Volume/Weight/No. of box
X Rate X 20% Gov't Share
GRAND TOTAL

= Px,xxx.xx
= Px,xxx.xx
= Px,xxx.xx
= P xxx.xx
= P xxx.xx (Non-Vat)
= Px,xxx.xx

Note: Other applicable charges such as storage, hazard,

stuffing/unstuffing, etc. not included in the above schedule.

SERVICE STANDARD ISSUANCE OF

PERMITS (VESSELS)

SERVICE STANDARD ISSUANCE OF PERMITS (VESSELS)

SERVICE DESCRIPTION

SCHEDULE OF AVAILABILITY
OF THE SERVICE

Issuance of Permits on minor

works to be conducted on
vessels presently at Berth, and
for permits to load provision
on board vessels.

Monday to Sunday (24 hours)

SERVICE STANDARD ISSUANCE OF PERMITS (VESSELS)

WHO MAY AVAIL OF THE

SERVICE
REQUIREMENTS
DURATION

Master of Vessel (MOV) or

Shipping Agent (SA) / Shipping
Line Representative (SLR)
NONE
Total processing time: 8
minutes

ISSUANCE OF PERMITS (VESSELS)

HOW TO AVAIL
OF THE SERVICE

STEP 1
CLIENT'S ACTIVITY

Secures
application
form for Permit
to Load
Provisions/To
Undertake
Work On Board
Vessels from
Marine Section

SERVICE
PROVIDER'S
ACTIVITY

Provides
three (3)
copies of
application form
to the
SA/SLR

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

1 minute

Issuance of Permits (Vessels)

PERSON/S
IN CHARGE

FORMS

HM
/HOO

FEES

Permit to
None
Load
Provisions
/ To
Undertake
Work On
Board
Vessels

OUTPUT
FROM THE
SERVICE
PROVIDER

None

STEP 2
CLIENT'S ACTIVITY

Accomplishes
the required
information
in the
application
form

Issuance of Permits (Vessels)

SERVICE
PROVIDER'S
ACTIVITY

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

PERSON/S
IN CHARGE

FORMS

FEES

OUTPUT FROM
THE SERVICE
PROVIDER

Assesses
charges
due

3 minutes

HM/HOO

None

None

Assessment
of
applicable
charges

STEP 3
CLIENT'S
ACTIVITY

Pays
applicable
charges at
the Cashier

SERVICE
PROVIDER'S
ACTIVITY

Collects
charges due
and issues
Official
Receipt

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

3 minutes

Issuance of Permits (Vessels)

PERSON/S
IN CHARGE

Cashier

FORMS

Official
Receipt

FEES

P11.20 For
Chipping,
Painting,
Washing,
Welding,
Minor
Repairs

OUTPUT
FROM THE
SERVICE
PROVIDER

None

STEP 4

Issuance of Permits (Vessels)

CLIENT'S
ACTIVITY

SERVICE PROVIDER'S
ACTIVITY

DURATION OF
ACTIVITY UNDER
NORMAL
CIRCUMSTANCES

PERSON/S
IN CHARGE

FORMS

FEES

OUTPUT
FROM THE
SERVICE
PROVIDER

Presents
Official
Receipt
and
Assessment to
the HOO

Issues copy of
Permit to Load
Provisions / To
Undertake Work
On Board Vessels
and original
copy of Official
Receipt to the
SA/SLR

1 minutes

HM /
HOO

None

None

Approved
Permit to
Load
Provisions/
To
Undertake
Work On
Board
Vessels

END OF
TRANSACTION