Integration Test Scripts

Integration Test Cycle

__________________________________________________________________________________________________________________________________
SCENARIO/DESCRIPTION:
Integration Test Code :

Advance Payment
IT-015

RUN DATE:
RUN ON :

PART A DESCRIPTION
(Add a detailed description of the test scenario)

An integration test for the scenario of Advance Payment

Customer approaches the CSR make an Advance Payment
CSR creates ticket as open, enter his notes.
CSR create an Advance Payment Bill from Bill Simulator
CSR closes the ticket on Interaction and saves the tickets with comments.

PART B Related Scripts:

PART C TRANSACTION STEPS

Step
No.
10

TRANSACTION STEPS
Customer approaches the CSR for
Advance Payment

TRANS.
CODE
Manual

Mod
ule
CRM

Expected Results/ SOPs

Setup data

Auth Role

User

N/A

N/A

ZJOSH_IC_AGENTS

U80009738
U80012262

U80012262
U00007978
1

Integration Test Scripts

Integration Test Cycle

__________________________________________________________________________________________________________________________________

U00002436
U00007823
U80009918
U80000824
U80012261
U80012295
U80002199
CCRa149
CCRb149
CCRc149
CCRd149
Creation of Service Ticket

Advance payment form generated

IC-Web

FPL9

CRM

FICA

Service Ticket number is generated

BP is identified either using

contract account or any other
data provided by the customer

ZJOSH_IC_AGENTS

U80009738
U80012262

U80012262
U00007978
U00002436
U00007823
U80009918
U80000824
U80012261
U80012295
U80002199
CCRa149
CCRb149
CCRc149
CCRd149
ZJOSH_IC_AGENTS

U80009738
U80012262

Z_FICA_IBC_ORG2_
CCR(CC)

U80012262
U00007978
U00002436
U00007823
U80009918

Integration Test Scripts

Integration Test Cycle

__________________________________________________________________________________________________________________________________

U80000824
U80012261
U80012295
U80002199
CCRa149
CCRb149
CCRc149
CCRd149

Ticket saved as Closed on Interaction

IC-Web

CRM

Execution Log:
Step
No.
10
20
30
40
50
60
70
80
90
100
110

Input data

OUTPUT DATA / ACTUAL RESULTs

TESTER / TEAM

PROOF

Contract Account
Service Ticket
Put in Process
FPL9 Generation

Consumer Confirmed
Service Ticket Generated
In process

U80012295
U80012295
U80012295
U80012261
U80012295

1.1
1.2
1.3
1.4
1.5

Notification Closed

OK /
ERROR (ISSUE)
OK
OK
OK
Pending
OK

PART D ISSUE INFORMATION

Issue #

Raised by

Date

Priority

Step/Description

U80012261

24.7.13

High

FPL9 not working. Taking too much time

Resolved Date

Closed by

Integration Test Scripts

Integration Test Cycle

__________________________________________________________________________________________________________________________________

PART E - Sign Off

This test has been executed by, and the results have been verified and approved by:
Tester

Module

Sign Off Date

Signature

Comments:
_______________________________________________________________________________________________________________________
4

Integration Test Scripts

Integration Test Cycle

__________________________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________

PART F PROOF
1.1

Integration Test Scripts

Integration Test Cycle

__________________________________________________________________________________________________________________________________

1.2

Integration Test Scripts

Integration Test Cycle

__________________________________________________________________________________________________________________________________

1.3

Integration Test Scripts

Integration Test Cycle

__________________________________________________________________________________________________________________________________

1.4

Integration Test Scripts

Integration Test Cycle

__________________________________________________________________________________________________________________________________