CHS-Module-3-Maintain Computer System and Network

Institution:
tesda
tesda
COMPETENCY BASED LEARNING MATERIAL
Sector:
Information & Communications Technology
Distinctive Area of Competence and Qualifications:
Computer Hardware Servicing - NC II

Unit of Competency:
MAINTAIN COMPUTER SYSTEMS AND NETWORK
Module Title:
MAINTAINING COMPUTER SYSTEMS AND NETWORK
How to use this COMPETENCY
BASED LEARNING
MATERIAL
Welcome to the Competency Based Learning Material for the module, Maintaining
Computer System and Network. This learning material contains activities for you to
complete.
The unit of competency Maintaining Computer Systems and Network covers the
knowledge, skills and attitudes required for Computer Hardware Servicing. It is one of the
modules in the Core Competence at National Certificate Level (NC II).
You are required to go through a series of learning activities in order to complete each of
the learning outcomes of the module. In each learning outcome, there are Information
Sheets, Resources Sheets and Reference Materials for further reading to help you better
understanding the required activities. Follow these activities and answer the self-checked.
Get answer sheet from your trainer to reflect your answer for each self-check. If you have
question, please dont hesitate to ask your facilitator for assistance.
Recognition of Prior Learning (RPL)
You have some or most of the knowledge and skills covered in this learning material
because you have.
Actual experience on the job

Already complete the training area
If you can demonstrate to you trainer that you are competent in a particular skill, you
dont have to do the same training again.
If you feel have some of the skills, talk to your trainer about having them formally
recognized. If you have qualified or a Certificate of Competence from previous training,
show it to your trainer. If the skills you acquired are still relevant to the module, they may
become part of the evidence you can present for RPL.
At the end of this learning material is a learners diary. Use this diary to record
important dates, job undertaken and other workplace events that will assist you in providing
further details to your trainer or assessors. A record of Achievement is also provided for the
trainer to complete upon completion of the module.
This module was prepared to help you achieve the required competency in performing
Program in C. This will be the source of information for you to acquire knowledge and skills
in this particular trade, with minimum supervision or help from your trainer. With the aid of
the materials, you will acquired the competency independently and at your own pace.
Talk to your trainer and agree in how you will both organized the training of this unit.
Read through the Competency Based Learning Material carefully. It is divided into
sections which cover all the skills and knowledge you need to successful complete
this module.
Most probably your trainer will also be your supervisor or manager. He/She is there
to support you and show you about the correct way to do things. Ask for help.
Your trainer will tell you about the important things you need to consider when you
are completing activities and it is important that you listen and take notes.
You will be given plenty of opportunities to ask questions and practice on the job.
Make sure you practice your new skills during regular work shifts. This way you will
improve both your speed and memory and also your confidence.
Talk to more experienced workmates and ask for their guidance.
Use self check questions at the end of each section to test your own progress.
When you are ready, ask your trainer to watch you perform the activities outlined in
the learning material.
As you work through the activities, ask for written feedback on your progress. Your
trainer keeps feedback/pre-assessment reports for this reason. When you have
successfully completed each element, ask your trainer to mark on the reports that
you are ready for assessment.
When you have completed this module and feel confident that you have had
sufficient practice, your trainer will arrange an appointment with the registered
assessor to assess you. The result of your assessment will be recorded in your
competency achievement record.
Terms and Definition

Assessment the gathering of evidence and the making of judgments based on that
evidence about individuals students or trainees according to an agreed set of rules or
standards.
Certification the provision of a certificate or award granted as the result of an
assessment classes. It signifies the completion of a course of study and/or the achievement
of program of specified competence.
Computer Is an electronic device capable to manipulate, save, and restore data.
Hardware The tangible parts of the computer system
Processor A brain of a computer
Keyboard is an input device similar to the typewriter keyboard used for entering data and
instruction.
Learning Activities can take many forms like: readings, projects, practice exercises,
viewing media, and doing many things as a creative learning guide writer can device.
Learning Outcome clearly emphasizes performance and knowledge gained by the
learner, rather than the teaching/training activities associates with it.
Peopleware The one who manipulate the hardware and software
Software The volatile parts of the computer system
Windows is a graphical user interface that employs icons, pull-down menu, and dialogue
boxes.
Memory is one or more sets of chips that store data or program instruction, either
temporarily or permanently.
Storage Holds data and program permanently even if the computer is turned off.
System Software any programs that controls the computers Hardware
Operating System Tells the computer how to use its own components.
Network Operating System allows computer to communicate and share data across a
network.
Utility Software A program that makes the computer system to use or performs highly
specialized functions.
Application Software Tells the computer how to accomplish specific tasks.
Computer Virus as set of programs or instruction that have capable or design to make
harm to other program or computer.
Antivirus A software or program use to block and detect computer virus and remove it.
Malware a short name for Malicious Software
QUALIFICATION
: Computer Hardware Servicing NC II
UNIT OF COMPETENCY : Maintain Computer Systems and Network
MODULE TITLE
: Maintaining Computer Systems and Network
INTRODUCTION:
This module provides an overview about the Computer System and Network.
Computer hardware problems are less common than software problems (just think about all
the malware and virus running about the Internet), and there are far fewer variables to
consider when learning to maintain computer system and network. The real trick is to go
about it in a systematic matter, eliminating possibilities whenever possible before you start
purchasing replacement parts. Thats why this module is made to help you.
Upon completion of this module, you have to subject yourself to your trainer for
assessment. You will be given a certificate of completion as a proof that you met the
standard requirement (knowledge and skill) for this module. The assessment could be
made in different methods, as prescribed in the competency standards.
LEARNING OUTCOMES:
Upon completion of this module, you must be able to.
1. Plan and prepare for the maintenance of computer systems and networks.
2. Maintain computer systems
3. Maintain Network systems
4. Inspect and test configured/repaired computer system and networks
ASSESSMENT CRITERIA
1.
2.
3.
Maintenance planned and prepared with OHS policies and procedures.

The materials, tools, equipments and testing devices obtained and checked.
Computer systems and networks checked, identified and maintained with
specifications and requirements to conform with manufacturers.
PREREQUISITES:
Before you tackle this module, must complete first the following competencies:
1. Tools competencies.
2. PC Operation competencies.
Qualification
Module Title
Learning Outcome #1
systems
:
:
:
Assessment Criteria
Computer Hardware Servicing NC II

Maintaining Computer System and Network
Plan and prepare for the maintenance of computer
and networks.
1.
2.
3.
4.
Maintenance planned and prepared with OHS policies and procedures.

The materials, tools, equipments and testing devices obtained and checked.
Computer systems and networks checked, identified and maintained with
specifications and requirements to conform with manufacturers.
Resources:
1. Peter Nortons, Introduction to Computers, McGraw-Hill International Edition.
Copyright 2006, pp 4- 20
2. Information Sheet 1
3. World Wide Web and Personal Computers
LEARNING EXPERIENCES/ACTIVITIES
Learning Activities
Special Instructions
1. Read: Information sheet 1.0 in this

module.
You can ask the assistance of your trainer

to show you and explain further the topic
you cant understand.

module.


module.

3. Answer self-check 1.0
Check your answer by using the answer

key.
INFORMATION SHEET 1
THE MATERIALS, TOOLS, EQUIPMENTS AND TESTING DEVICES OBTAINED AND
CHECKED.
1.1 Common Hand tools and their uses
Tools are defined as implements used to modify raw materials for human use. Tools
can be considered as extension of the human hand thereby increasing g its speed, power,
and accuracy.
1.2 Importance of Tools
Advantages of using the proper tools
1. Efficiency of the work
3. Speed of accomplishment is faster
2. High quality of work is achieved

4. Accuracy
However, these advantages depend upon the three factors, namely:

1.
2.
3.
Availability and sufficiency of materials

Experience and skill of the workers in their respective fields
Tools and equipment of good quality
1.3 The different kinds of tools maybe classified according to their uses:
Hand Tools for assembly and disassembly of computer peripherals

1) Screwdriver
2) Plies
3) wire cutters
Cleaning Tools for removing dirt and obstacles

1) Compress Air
2) Brush
4) Cleaning Compound
Utility Tools for Software Troubleshooting

1) Operating Software
a) Microsoft Windows
b) Unix
Win2000
Solaris
Windows XP
Symbian
Windows Vista
c) Linux
d) Macintosh
Ubuntu
OpenSuse
Mandriva
Redhat
2) Antivirus
a) Norton Antivirus (Symantec Company)
b) Avast Antivirus (Alwil)
c) PC cillin (Trend)
3) Application Program
a) Microsoft Office
b) CorelGraphic Suite
c) Adobe Creative Suite (Photoshop)
Preliminary Batch 2
A. Identify the following descriptions.
_____________________1. One or more sets of chips that store data or program instruction
_____________________2. It is a main brain of a Computer System
_____________________3. An input device used to point objects and select particular application.
_____________________4. A Programs that controls the computers hardware, it stored in a chip
_____________________5. A program that allows the computer to communicate to each other
using network
_____________________6. It makes the computer system to use highly specialized functions
_____________________7. It tells the computer to accomplish specific tasks.
_____________________8. It holds or store data permanently
_____________________9. Compose of Icons and Menus and also program boxes
_____________________10.It refers to us who use computer
B. Label the different parts of Computer Hardware based on your Familiarization
11
B
A
H
F
C. What are the Tools use in Computer Maintenance? (19 30)

19.
20.
21.
22.
D. Most common problems in Maintaining Computer System and Networks (31-40)
UNIT OF COMPETENCY
Maintain Computer System and Networks
MODULE TITLE
Maintaining Computer System and Networks
LEARNING OUTCOME #1
Plan and prepare for the maintenance of computer
systems
and networks.
Answer Sheet 1 (Learning Activity 1)
NAME: _______________________________________________________________________
A.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
B.
1.
2.
3.
4.
5.
6.
7.
C.
1.
2.
3.
Model Answers 1
Check your answers with the model answers below
A.
1. Memory
2. Central Processing Unit
3. Mouse
4. Operating System
5. Network Operating System
6. Utility Software
7. Application Software
8. Storage
9. Windows
10. Peopleware
B.
A. CDROM
B. HARDDISK
C. MEMORY
D. MICROPROCESSOR
E. SOUND CARD
F. VIDEO CARD
G. SYSTEM UNIT
H. MOTHERBOARD
C.
1. Hand - Tools
2. Cleaning Tools
3. Utility Tools
PERFORMANCE TEST
Learner's Name
Competency:
Date
Plan and Prepare for Maintenance
Computer System and Networks
DIRECTIONS:
Level
CALL INSTRUCTOR, ask Achieved
instructor to assess your
performance in the following
critical
task
and
performance criteria below.
You will be rated based on
the overall evaluation on the
right side.
1st
Test Attempt
2nd
3rd
OVERALL EVALUATION
PERFORMANCE LEVELS
4. Can perform this skill without

supervision
and
initiative
and
adaptability to problem situations.
3. Can perform this skill satisfactorily
without assistance or supervision.
but
requires
assistance
and/or
supervision.
1. Can perform parts of this skill
satisfactorily, but requires considerable
assistance and/or supervision.
Instructor will initial level achieved.
PERFORMANCE STANDARDS
YES NO N/A
For acceptable achievement, all items should receive a
Yes or N/A response.
Components of the Computer Hardware and Software
are properly identified.
Tools and work area were set up accordingly.

Personal Protective Equipment is present in area
Occupational Health and Safety is practiced correctly
Qualification
Module Title
Learning Outcome #2
:
:
:

Maintain Computer Systems
ASSESMENT CRITERIA:
1. The normal functions of computer systems are checked and tested.
2. The scheduled/periodic maintenance and cleaning are performed.
3. The repairs/replacements and sudden breakdowns responded in accordance with
established procedures.
Resources:
Learning Activities

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INFORMATION SHEET 2.0

COMPUTER MAINTAINANCE
Here is a step by step guide on how to Maintain/Repair or troubleshoot a Computer.
This is the normal procedure used by most Computer Technicians in Repairing or
troubleshooting a PC. But it can be done only after Planning and Preparing, this is only for
future reference:
Here are the steps to be made.
Check if the power switch is turned on.

Try to plug a lamp into the wall socket to make sure power is available
Check if the power cord properly connected to the wall outlet and the computer
power socket.
Check if the cord looks OK and undamaged? If it looks damaged, replace it.
Open the system unit and push down on all the chips, Video Card, Sound Card,
Modem or LAN cards, Memory and the CPU to make sure they are seated properly.
Ground Yourself to Avoid Static Electric Charges

But before going through with this process, you should turn your Computer off and
disconnect the power cord. It is also important to ground yourself by touching the frame of
the case before going through the troubleshooting process. All of your PCs components
are sensitive to static electric charges.
Check the power connector from the power supply to the motherboard
Pull out and reinsert all the cards; try placing them in different slots.
Take out all non-essential parts so that only the basic part such as the motherboard, power
supply, display card, controller and drive are left. You can pull-out the cards by removing the
screw as shown in the screen shot below.
Replace each part one at a time, until the problem reoccurs.

When you replace a part and the computer stops working, You know that part is the
reason for the problem, It can then be replaced.
If the computer still doesnt operate.
Remove all the remaining cards including the display card and floppy controller.
Turn on the power and check if the power supply is running. If it runs, one of the
cards you just removed is bad.
HELP-FUL TIPS IN COMPUTER MAINTENANCE
If you use your computer more than a few hours per day, we suggest you not to
turn off your computer at the end of the day. Instead turn off only the monitor to
save electricity. Daily power up and down makes the components exposed to
high and low temperature cycles that are not good for the life-time of the
components, particularly the critical ones such as hard drives, CPU, and
memory. The temperature cycle would result in expansion-shrinking cycle for the
components. The life-time of electronic components would be increased if they
are run at constant temperature with adequate ventilation.
If your area experiences a few times of power outage per year, it is necessary to
use a UPS. Sudden power downs while the system is running may cause severe
damage to hard drives.
A tape backup and a lock to make systems hard to move are worthy investment
for critical data.
Use your hand to touch and feel the cover of your computer at least once a
week. The cover should be at room temperature. If it feels warm there may be a
problem! Check to make sure that the cooling fans on the power supply and CPU
are working properly. Clean the air pathway on the back of the power supply on a
regular basis.
Information sheet 2.2

2.1 Most common problems that you need to maintain in Computer and Networks and
how you can fix them.
Viruses
This is a big one. Viruses usually take the form of .exe files and are basically malicious software
specifically engineered to destroy your computer. The best way to fight these is via preventative
measures. First thing you should (if you haven't already) is install a reputable anti-virus
software. The main problem with all the big name anti-virus programs out there is that a lot of
viruses are specifically designed to bypass these programs because of their popularity.
Personally, I recommend AVG - many people a lot more tech-savvy than I swear by it. When
you get a decent anti-virus program you should regularly scan your computer or program the
anti-virus software to regularly scan your computer for you if it has that feature (it probably
will).
Another way you can prevent viruses is simply by being extra cautious about what you
download (especially if it's a .exe file, though viruses aren't limited to .exe files).
Fragmented hard drive
Over time, your hard drive may become fragmented, thereby slowing down your computer. You
should therefore de-fragment your computer every few weeks or so. Just go to the start menu accessories - system tools - disk defragmenter.
Overheating
Computers can generate a lot of heat, especially if they're left on for long periods of time. A
simple way to combat this is just to turn off your computer for a while and give it time to 'cool
off'. If overheating is a recurring issue, you might want to look into investing in a larger cooling
fan for your computer.
A corrupted registry
The most common computer problem BY FAR is a corrupted registry. In a nutshell, the registry
basically stores all the information of all your computer's settings and configurations.
Self Check 1
Instructions: Answer the following as indicated. Use answer sheet to be provided by
your trainer.
A. Define the following on your own idea
1) UPS
2) HARDDRIVE
3) LAN
4) NETWORK
5) COMPUTER UNIT
6) ESD
B. Give Definition of the different parts of Computer system based on your idea.
C. Most common problems in Maintaining Computer System and Networks
UNIT OF COMPETENCY
MODULE TITLE
LEARNING OUTCOME #2
Maintain Computer Systems

NAME: _______________________________________________________________________
A.
1.
2.
3.
4.
5.
6.
B.
1. Monitor =
2. Disk Drive =
3. Floppy Disk =
4. Laser Printer =
5. CD-ROM =
6. CD-ROM DRIVE =
7. Keyboard =
8. Mouse =
9. Modem =
10. Speaker =
11. Memory =
C.
1.
2.
3.
4.
Model Answers 2
A.
1) UPS Interruptible Power Supply
2) HARDDRIVE Serves as a Storage Media where OS is installed
3) LAN Local Area Network
4) NETWORK Connection of two or more Computers
5) COMPUTER UNIT Refer to System Unit or Whole Computer Set
6) ESD Electro-Static Discharge
B.
1. Monitor = Primary Output Device
2. Disk Drive = A CD-ROM or Optical Disk Driver where CD or DVD is inserted
3. Floppy Disk = Diskette or Obsolete Storage Media
4. Laser Printer = A kind of printer in which laser toner is used to print or give output
5. CD-ROM = Compact Disk Read Only Memory
6. CD-ROM DRIVE = Compact Disk Read Only Memory Drive
7. Keyboard = A primary input Device
8. Mouse = A Pointing Device
9. Modem = Modulator Demodulator
10. Speaker = Use to give output for audio
11. Memory = A kind of device that can be used as temporary storage
C.
1. Viruses
2. Fragmented Hard Drive
3. Overheating
4. Corrupted Registry
PERFORMANCE TEST
Learner's Name
Date
Test Attempt
1st
2nd
Competency: Maintain Computer System
DIRECTIONS:
Level
critical
task
and
right side.
3rd
OVERALL EVALUATION
PERFORMANCE LEVELS

supervision
and
initiative
and
but requires assistance and/or
supervision.
satisfactorily,
but
requires
considerable
assistance
and/or
supervision.
YES NO N/A

Proper use of hand tools is applied
Are all stated in Information Sheet are properly applied
Are they participate in an computer maintenance study
Qualification
Module Title
Learning Outcome #3
:
:
:

Maintaining Computer Networks
Assessment Criteria
1. The normal functions of network systems checked and tested.
2. The scheduled/periodic maintenance and cleaning performed.
3. The repairs/replacements and sudden breakdowns responded in accordance with
established procedures.
Resources:
Learning Activities

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INFORMATION SHEET 3
3.1 What is computer networks?
A computer network is an interconnection of a group of computers. Networks may be classified by

what is called the network layer at which they operate according to basic reference models
considered as standards in the industry such as the four-layer model is internet protocol suite. While
the seven-layer reference model is better known as Open Systems Interconnection (OSI) constitutes
the majority of networks use the Internet Protocol Suite (IP) as their network model.
3.2 Maintaining a Computer Network

No matter how you choose to use your computer network, performing certain maintenance activities
is essential to keep it running well. For example, monitoring incoming network traffic and Web site
visits helps ensure safe Internet usage. Establishing a network backup system that keeps safe copies
of all of your digital data is also recommended.
3.3 Networking with Consumer Electronics

Consumer electronics devices like game consoles, personal hand-held gadgets, home entertainment
and home security systems can often be connected to your home network and the Internet to increase
their usefulness.
3.4 Improving Network Performance

On the Internet, so-called speed tests measure the bandwidth of an Internet connection. You can often
employ various tweaks to your computer and network setup to increase Internet performance. Other
tools and techniques exist to improve performance of local and wide area networks and applications.
3.5 Using Internet Software Applications
Basic network software applications include Web browsers, email clients and instant messaging
clients. While these are all popular on the Internet, private organizations also support them internally
on their intranets. More advanced Internet / intranet applications include FTP and VoIP. Being able
to install, configure and run these software applications greatly increases a network's usefulness.
Microsoft Internet Explorer

Instant Messaging Systems
FTP File Transfer
VoIP (Voice over IP) Systems
FoIP (Fax over IP)
3.6 Using P2P Networks

P2P (Peer to Peer) Internet file sharing systems use distributed network techniques and specialized
protocols to support large-scale online file searching, sharing and messaging. Some P2P file sharing
systems have been heavily criticized for enabling the sharing of copyright material such as
commercial music and video files. Popular P2P file sharing applications include BitTorrent and
LimeWire.
3.7 Using Virtual Private Networks (VPN) and Remote Access
A Virtual Private Network (VPN) supports local or long-distance protected access to network
resources by tunneling through shared public links. While VPNs offer one type of remote
access solution, other remote access
3.8 Using Internet Proxy Servers

Proxy servers are Internet gateways that provide network firewall, connection sharing, and caching
technology for computers on a private network. Public Web proxy servers are also available on the
Internet as a means to enable anonymous online surfing.
3.9 Using Storage Networks

Storage networking utilizes specialized devices designed to serve or back up large amounts of data
across local area networks. Two types of storage network technology exist - SAN (Storage Area
Network) and NAS (Network Attached Storage). A SAN supports large-scale network data storage,
retrieval and replication typically for business networks. A NAS utilizes one or more file serving
devices connected as peers on a local network.
Self Check 3
your trainer.
A. In Your Own Word, What is Computer Network?
B. What are the Example of P2P Network?
C. What is Proxy Servers?
D. What is Speedtest? When and Where it Use?
E. Define the Following:
1) OSI
2) IPS
3) FTP
4) VoIP
5) P2P
6) VPN
7) HTTP
8) SAN
9) NAS
10) FoIP
F. Give the Name of the Computer Components Belong in this Network Diagram
2)
1)
3)
4)
UNIT OF COMPETENCY
MODULE TITLE
LEARNING OUTCOME #3
Maintaining Computer Networks

NAME: _______________________________________________________________________
A.
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
B.
1) ______________________________
2) ______________________________
c.
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
D.
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
E.
1) OSI =
2) IPS =
3) FTP =
4) VoIP =
5) P2P =
6) VPN =
7) HTTP =
8) SAN =
9) NAS =
10) FoIP =
F. Give the Name of the Computer Components Belong in this Network Diagram
1)
2)
3)
4)
Model Answers 1
A.
A computer network is an interconnection of a group of computers. Networks may

be classified by what is called the network layer at which they operate according to
basic reference models considered as standards in the industry such as the fourlayer model is internet protocol suite
B.
1) BitTorrent
2) Limewire
C.
Proxy Servers are Internet gateways that provide network firewall, sharing and
caching technology for Computer over Private Network
D.
Speed tests measure the bandwidth of an Internet connection that you can if you
have an internet access to make that your current speed can satisfy your browsing
and surfing access through Web Browsers.
E.
1) OSI = Open System Interconnection
2) IPS = Internet Protocol Suite
3) FTP = File Transfer Protocol
4) VoIP = Voice Over Internet Protocol
5) P2P = Peer to Peer Networking
6) VPN = Virtual Private Networking
7) HTTP = Hyper Text Transfer Protocol
8) SAN = Storage Area Network
9) NAS = Network Attached Storage
10) FoIP = Fax Over Internet Protocol
E. Give the Name of the Computer Components Belong in this Network Diagram
1) Network Printer
2) Network Server
3) Personal Computer (Tower Type)
4) Personal Computer (Desktop Type)
PERFORMANCE TEST
Learner's Name
Competency:
Date
Maintain Computer Networks
DIRECTIONS:
Level
critical
task
and
right side.
Test Attempt
1st
2nd
3rd
OVERALL EVALUATION
PERFORMANCE LEVELS

supervision
and
initiative
and
supervision.
satisfactorily,
but
requires
considerable
assistance
and/or
supervision.
YES NO N/A

Are the Computer Network set-up properly
Are the Computers Configure properly trough Network
Computer Networking Principle is applied properly
Prepared by:
Rommel Patorito
Qualification
Module Title
Learning Outcome #4
system
:
:
:

Inspect and test configured/repaired computer
and networks
Assessment Criteria
1. Computer system and network checked to ensure safe operation.
2. Final inspection and testing taken to conform with manufacturer specifications.
3. Reports prepared and completed to company regulations.
Resources:
Learning Activities
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key.
INFORMATION SHEET 3
Checking your computer for Safety
If you use your computer more than a few hours per day, we suggest you not to turn off your
computer at the end of the day. Instead turn off only the monitor to save electricity. Daily
power up and down makes the components exposed to high and low temperature cycles
that are not good for the life-time of the components, particularly the critical ones such as
hard drives, CPU, and memory. The temperature cycle would result in expansion-shrinking
cycle for the components. The life-time of electronic components would be increased if they
are run at constant temperature with adequate ventilation.
If your area experiences a few times of power outage per year, it is necessary to use a UPS.
Sudden power downs while the system is running may cause severe damage to hard drives.
A tape backup and a lock to make systems hard to move are worthy investment for critical
data.
Use your hand to touch and feel the cover of your computer at least once a week. The cover
should be at room temperature. If it feels warm there may be a problem! Check to make sure
that the cooling fans on the power supply and CPU are working properly. Clean the air
pathway on the back of the power supply on a regular basis.
To save yourself alot of money and unneedless trips to the computer shop for repairs,there
are a series of very simple steps you can take to keep your new computer running fast and
efficient. Myself,I have windows xp home edition running on my computer. I find it to be the
best system out there at the moment.The choice is of course yours as to what operating
system you install on your machine. When you get your new computer home and you
configure an internet connection,the first thing I recommend that you do is to get to the
windows update site. The site will automatically update your new operating system with files
to prevent people on other computers from accessing your data. Next step is to install an
anti-virus and spyware program on your computer.
Before you do anything, make sure the computer is unplugged from the outlet and is
completely turned off! Next is to get a screwdriver for those little round screws you will need
to undo to get inside your case. When both sides of the case are removed,you will need a
can of compressed air..you can buy this from any computer store. You then spray all the
areas inside the case..you will see the dust and dirt flyng off from the places you sprayed.
Doing this 4 times a year(every 3 months)Is a great way to save a lot of money and keep
your computer running like its brand new.
Troubleshooting Technique for Networking Maintenance

1. If you can't connect to a server or if Windows reports an error after you double-click Network
Neighborhood, try the following first:
Make sure you're using the drivers that are on the drivers disk that ships with the network
interface card (NIC).
Make sure the driver is loaded and the protocols are bound. Check the Device Properties list
for trouble indicators (an "X" or "!" symbol).
Test the NIC adapter with the diagnostic utilities that often came with the driver installation.
Check with your LAN administrator - you may need to install additional networking software.
2. If the problem persists, follow these guidelines:
Make sure the cable is installed properly. The network cable must be securely attached at
both RJ45 connections (adapter and hub). The maximum allowable distance from adapter to
hub is 100 meters. If the cable is attached and the distance is within acceptable limits but the
LED
problem persists, try a different cable. If you're directly connecting two computers without a
hub or switch, use a crossover cable.
Try another network cable.
Check the LED Lights on the NIC. Before the LEDs can be used for troubleshooting, the
network interface card (NIC) must be connected to the network and the network driver must
be installed. Most NICs come with LEDs near the connection. The meaning of the LED
signals may be different from one manufacturer to the other. Here is a common LED
description for 3COM 10/100BT dual speed NIC. Please consult your NIC manual for any
difference.
Description
Flashing
10 LNK Green: Link integrity
Reversed polarity
100
LNK
Reversed polarity
ACT
3.
4.
5.
6.
7.
8.
9.
Green: Link integrity
Steady (On)
Off
No connection between NIC &

Good 10BT connection
hub
Good 100BT
No connection between NIC &
connection
hub
Yellow: Port traffic for either

Network traffic
Heavy network traffic No traffic
speed
present
The computer hangs when the drivers are loaded.
Change the PCI BIOS interrupt settings. See your NIC and system manuals for more details.
If you are using EMM386, it must be version 4.49 or newer.
Diagnostics pass, but the connection fails or errors occur.
At 100BT, use Category 5 wiring and make sure that the network cable is securely attached.
At 100BT, connect to a 100BT hub/switch (not 100Base-T4).
For NetWare, make sure you specify the correct frame type in your NET.CFG file.
Make sure the duplex mode setting on the adapter matches the setting on the switch.
The LNK LED doesn't light.
Make sure you've loaded the network drivers.
Check all connections at the adapter and the hub/switch.
Try another port on the hub/switch.
Make sure the duplex mode setting on the adapter matches the setting on the hub/switch.
Make sure you have the correct type of cable between the adapter and the hub. 100Base-TX
requires two pairs. Some hubs require a crossover cable while others require a straightthrough cable.
The ACT LED doesn't light.
Make sure you've loaded the correct network drivers.
The network may be idle. Try accessing a server.
The adapter isn't transmitting or receiving data. Try another adapter.
Make sure you're using two-pair cable for TX wiring.
The adapter stopped working without apparent cause.
Run the diagnostics program that came with the NIC.
Try reseating the NIC in its slot, or try a different slot if necessary.
The network driver files may be corrupt or missing. Remove the drivers and then reinstall
them.
The Wake on LAN (WOL) feature is not working.
Make sure the WOL cable is attached and that power is being applied to the computer.
Check the BIOS for its WOL setting. Some computers may need to be configured for WOL.
Make sure the network cable is fully attached to the adapter.
Crossover cable troubleshooting tips. When you work with network cabling, concentrators (hubs or
switch), and NICs from different venders, it is possible to connect everything and still have no
communication between file servers and workstations.
When there are several unknown variables, it is difficult to determine which component is broken. Use
these tips to isolate the problem.
Determine whether your equipment complies with the 10Base-T or 100Base-TX
standard. This is particularly important for hubs and switches.
Connect a straight-through cable from the PC to the hub. The hub performs an internal
crossover so that the signal can go from TD+ to RD+ and TD- to RD- (see How to Make
Network Cables). When you look at an RJ-45 connector from the front, pin 1 is identified on
the left-hand side when the metal contacts are facing up.
Make sure that the TD+ and TD- wires are twisted together , and that the RD+ and RDwires are twisted together. Using wires from opposing pairs can cause signals to be lost.
For a 100Base-TX cable, pins #1 and #2 , and #3 and #6 must be on the same twisted strand.
10. When there is doubt whether a hub is performing correctly, or if the impedance settings are in
question, a crossover cable can help you isolate the failing component:
Connect a file server and a client PC back to back with a crossover cable to verify that the
NIC and network operating system are properly configured.
To make a crossover cable, simple connect TD+ to RD+ and TD- to RD-. The cable performs
the crossover that is usually performed by the hub. Make sure that two twisted-pair wires are
used. If the file server and client PC function together as a small network, then either the
existing cabling or the hub is the problem.
If there is a proper crossover, the appropriate LED comes on. If there is a straight-through
connection, the LED does not light. A blinking LED indicates that there is a polarity mismatch
(that is, TD+ to RD- instead of TD+ to RD+).
Qualification
Module Title
Learning Outcome #4
system
:
:
:

and networks
Self Check 3
your trainer.
A.
What is the first to do when Repairing and maintaining computers

system and networks.
B.
In Cleaning a Computer system what is correct time interval or

schedule that you can do in order maintain your Computer?
C.
What is the advantage of UPS?
D.
Why Sudden power down affect or can cause your computer to

function improperly or malfunctions.
Qualification
Module Title
Learning Outcome #4
system
:
:
:

and networks

NAME: _______________________________________________________________________
A.
______________________________________________________
______________________________________________________
______________________________________________________
B.
______________________________________________________
______________________________________________________
______________________________________________________
C.
______________________________________________________
______________________________________________________
______________________________________________________
D.
______________________________________________________
______________________________________________________
______________________________________________________
Qualification
Module Title
Learning Outcome #4
system
:
:
:

and networks
Model Answers 1
NAME: _______________________________________________________________________
A.
Before you do anything, make sure the computer is

unplugged from the outlet and is completely turned off! Use
PPE or Personal Protective Equipment, Apply the
Occupational Health and Safety Precautions.
B.
Doing this 4 times a year(every 3 months)Is a great way to

save a lot of money and keep your computer running like
its brand new. Have a maintenance schedule.
C.
UPS or Uninterruptible Power Supply have a capacity to

save power even in the event of brown-out so that you the
opportunity to save and safely turn-on your computer in a
proper way
D.
Sudden lost of power or what we called power interruption can cause

PC malfunction and other power equipment failure because they are
compose of devices that electronically made and they dependent to
each some devices need power to terminate himself in safety move like
for example the disk drive where they are have head that when in time
of power loss it can strike the disk that can cause disk head crash .
PERFORMANCE TEST
Learner's Name
Date
Competency:
Inspect and test configured/repaired
Test Attempt
computer system and networks
1st
2nd
DIRECTIONS:
Level
critical
task
and
right side.
3rd
OVERALL EVALUATION
PERFORMANCE LEVELS

supervision
and
initiative
and
supervision.
satisfactorily,
but
requires
considerable
assistance
and/or
supervision.
YES NO N/A

Are the Computer Network set-up properly
Are the Computers Configure properly trough Network
Computer Networking Principle is applied properly
Are all safety tips and help-full tips are applied
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Institution:

COMPETENCY BASED LEARNING MATERIAL

Information & Communications Technology

Distinctive Area of Competence and Qualifications:

Computer Hardware Servicing - NC II

How to use this COMPETENCY

Actual experience on the job

Terms and Definition

Maintenance planned and prepared with OHS policies and procedures.

Computer Hardware Servicing NC II

Maintenance planned and prepared with OHS policies and procedures.

1. Read: Information sheet 1.0 in this

You can ask the assistance of your trainer

1. Read: Information sheet 1.2 in this

You can ask the assistance of your trainer

2. Read: Information sheet 1.3 in this

You can ask the assistance of your trainer

3. Answer self-check 1.0

Check your answer by using the answer

2. High quality of work is achieved

However, these advantages depend upon the three factors, namely:

Availability and sufficiency of materials

Hand Tools for assembly and disassembly of computer peripherals

Cleaning Tools for removing dirt and obstacles

Utility Tools for Software Troubleshooting

C. What are the Tools use in Computer Maintenance? (19 30)

D. Most common problems in Maintaining Computer System and Networks (31-40)

Maintain Computer System and Networks

Maintaining Computer System and Networks

Plan and prepare for the maintenance of computer

4. Can perform this skill without

Tools and work area were set up accordingly.

Computer Hardware Servicing NC II

1. Read: Information sheet 2.0 in this

You can ask the assistance of your trainer

2. Read: Information sheet 2.1 in this

You can ask the assistance of your trainer

3. Answer self-check 2.0

Check your answer by using the answer

INFORMATION SHEET 2.0

Check if the power switch is turned on.

Ground Yourself to Avoid Static Electric Charges

Replace each part one at a time, until the problem reoccurs.

HELP-FUL TIPS IN COMPUTER MAINTENANCE

Information sheet 2.2

C. Most common problems in Maintaining Computer System and Networks

Maintain Computer System and Networks

Maintaining Computer System and Networks

Maintain Computer Systems

Answer Sheet 2 (Learning Activity 2)

Competency: Maintain Computer System

4. Can perform this skill without

Tools and work area were set up accordingly.

Computer Hardware Servicing NC II

1. Read: Information sheet 3.0 in this

You can ask the assistance of your trainer

1. Read: Information sheet 3.1 in this

You can ask the assistance of your trainer

3. Answer self-check 3.0

Check your answer by using the answer

A computer network is an interconnection of a group of computers. Networks may be classified by

3.2 Maintaining a Computer Network

3.3 Networking with Consumer Electronics

3.4 Improving Network Performance