The Path to Creating a

World-Class Organization
John C. Smith
Chief Executive Officer
TMA Systems

Based on the Book

Change the Culture - Change the Game
by
Roger Connors and Tom Smith

World-Class Organizations
are Driven by Culture

Organizational Culture
It is the way people think and act.
Every organization has a culture,
which either works for them of against
them.

Either You Manage Your

Culture, or It Will Manage
You

What Type of Organization

Culture Do You Want?
Leaders must create the
culture.

Culture Produces Results

If you need a change in results, you
need a change in culture.
If your current culture (C1) is not a
bad culture and produces Results
(R1), and, your goal is to produce new
results (R2), then you need to create
a new culture (C2).

New Culture Produces New

Results
R1

R2

C1

C2

What Type of Culture

Should You Strive to Have?
One where people embrace
accountability.

Accountability vs. NonAccountability

Accountability
A personal commitment to achieving the organizations results
See it Own It Solve It Do It
People who are, habitually accept that they are part of the solution
_________________________________________________________

Non-Accountability
A focus on what cannot be done rather than what can
be done
Blame GameVictim Cycle
People who are, habitually do not get results

Shift to an Accountable
Culture

Actions (A1)

Actions (A2)

TO

People wait to be told what to do.

People internalize the

changes they need to
make.

People provide excuses for not moving forward.

People take the initiative to figure out what to do.

People do not get engaged or show full

ownership.

People stop making excuses and start asking what else can
I do.

People focus on identifying problems.

People personally invest in making things happen.

People focus on finding solutions.

People externalize
the need for change.

Results Pyramid
Results

1. Define R2

2. Identify A2

Beliefs
Experiences

3. Identify B2

4. Provide E2

Results
Actions
Beliefs
Experiences

What People Do

Cultural Change
Culture change happens one person
at a time, and the process begins
with getting each and every person
in the organization aligned with
results (R2).
Nothing creates accountability and
alignment more than a clear
statement of the results (R2) you
want to achieve.

Results
1. Clearly define the desired results
(R2).
2. Introduce the desired results (R2)
throughout the organization.
3. Create accountability to achieve
the desired results (R2).

R2 RESULTS

Identifying Your Results

Shift
Movement to (R2)
A

TO

Evaluating Results (R2)

Cultural Change

Actions
Accelerating a shift in the way people act
requires a clear understanding of what they
need to STOP doing, what they need to START
doing, and what they need to CONTINUE doing.
The fastest way to get someone to change the
way they act is to get them to change the way
they think.

Start/Stop/Continue
Analysis

You cannot bring about change in

beliefs by simply asking someone to
do something. To foster adoption of
new beliefs (B2), you must create
experiences that will convince people
to think differently.

Identifying Your Belief Shift

Changing beliefs requires

overcoming selective interpretation
and belief bias. This means wellplanned experiences will often
require interpretation.
Experiences create beliefs that drive
actions.

Providing Experiences
That Instill New Beliefs (B2)

Results Pyramid
Results

Results R2
are the End Game
Actions A2
Create Results

Beliefs
Experiences

Beliefs B2
Drive Actions

Experiences E2
Create Beliefs

Questions?
Please complete the evaluation.