Professional Documents
Culture Documents
Quality Management
System
System in controlling activities and
monitoring the organisation
ISO 9001: Closest gap between the
standard by customer and standard
reached by organisation
Quality Management
System
Quality
Quality
Quality
Quality
Control
Planning
Improvement
Assurance
Deming Cycle
Plan
Act
Do
Che
ck
Resources
management
Products
realization
Do
deploy, support, participate
Check
review
Act
recognize, communicate, Revise
Application of TQM
Continuous Improvement
Determine customer expectations
Indentify all the inputs and outputs of
the project
Systematically review the procedures
currently being used in the process
Monitor, measure and analyze these
processes
Identify the root cause of problems
and determine potential solutions
Concept of Continuous
Improvement by TQM
Continuous improvement in all work
Strategic planning
Decision making
Detailed execution of work
Improvement of capabilities to
produce better result in the future
Mistake prevention by identifying
root cause of problems
Case Study 1
New Perth Stadium Project
Case Study 2
Southern Landfill Project, South Cardup
Case Study 3
Transport Infrastructure Corridor
Burswood Town of Victoria Park
Recommendations
To monitor the seepage of
groundwater quality
Mitigation plan and sedimentation
pond might be required to protect
downstream water
Controlled operations and
management of construction
(operational hours)
Management of construction waste
disposal
Q&A