JEROMEY L.

WARD

7479 SW 87 TER
Gainesville, FL 32608
352-256-3785

www.linkedin.com/in/jeromey-ward-710b365b
jeromeyward@yahoo.com

OPERATIONS MANAGER
Dedicated Manager with 20+ years of experience overseeing business operations and procedural
optimization for a large U.S. restaurant chain; proficient at evaluating performance, developing
financial plans, completing scheduling and staff management specializing in responding to
inquiries and providing customer service.

AREAS OF EXPERTISE

Strategic Management
P&L Analysis
Distribution
Loss Prevention

Training & Development

Inventory Management
Record Auditing
Team Building

Profit Management
Conflict Resolution
Operations Management
Project Management

EDUCATION & TRAINING

Bachelor of Applied Science in Health Service Administration, Santa Fe College, Gainesville,
FL (December 2016)
ASSOCIATE OF ARTS, N ORTH WEST F LORIDA STATE , N ICEVILLE , FL

PROFESSIONAL EXPERIENCE
WAFFLE HOUSE INCORPORATED
1992 2014
DIVISION MANAGER (2010 2014)
Managed nine locations in Gainesville, Ocala; Brooksville, FL including 9 Unit Managers, 4
District Managers, 2 Manager Trainees, 2 Human Resources Associates, 1 Maintenance
Technician and 300 hourly Associates.
Set staffing guide lines to maximize profits and ensure customer satisfaction.
Trained and managed employees, recruited new employees and determined labor requirements.
Maximized productivity by conducting employee performance reviews and data analysis
Produced and managed divisional budgeting and individual project budgets by performing
extensive P&L analysis with immediate results oriented application.
Inspired unit and district managers to improve and control expenses and maximize profits.
Investigated and documented any lapses in safety standards and compliance.
Key Accomplishments
Recognized for improving restaurant locations in Gainesville, Ocala and Brooksville, FL.
Surpassed sales revenues by over $7MM dollars a year with a proven record of sales
increase for four consecutive years.
Effectively developed brand recognition in the community by speaking to community
organizations including the University of Florida and Rotary Club.
DISTRICT MANAGER (2002 2010)
Directed all aspects of operations for three 24-hour restaurants generating over $ 2.5MM in
annual sales volume through strategic planning and effective leadership.
Motivated and managed team of 3 store managers who achieved established financial plans,
sales goals and customer service objectives.
Conducted regular on-site visits and collaborated with restaurant managers on review of profit
and loss, unit per sale figures, payroll, inventory control reports and customer satisfaction
levels.
Scrutinized missing funds, credit card theft, and missing deposits while working with local
authorities,
Key Accomplishments
Cultivated relationships with customers and gained recognition for developing strategies to
offer exceptional service.
Integrated and conducted safety and training initiatives in accordance with company
policies.

JEROMEY L. WARD

Resume, Page 2

UNIT MANAGER (1992 2006)

Managed day to day restaurant operations; recruited, trained and motivated and retained staff
of 30.
Analyzed and planned restaurant sales and organized marketing events and promotional plans
accordingly.
Key Accomplishments
Recognized for successfully achieving and sustaining the highest profits within the company.
Efficiently managed and preserved store inventories exceeding $1 million in yearly sales.