XenApp 6.5 Event Log Messages

XenApp 6.
5 Event Log Messages
This article provides information on XenApp 6.5 Event Log Messages.
Page 1 of 28
EventID
EventType
0 Warning
0 Information
1 Information
1 Error
1 Information
2 Information
2 Information
2 Warning
3 Information
3 Warning
3 Warning
4 Error
4 Error
EventSource
EventLocation
Description with Parameters
CitrixHealthMon
Citrix Virtual Memory
Optimization
Application
Recovery action was unable to stop service <Service Name>.
Application
Virtual Memory Optimization: Service started.

A program accessed information from a Citrix Location Sensor
ImagePath=<Full Path of the Process>;
PID=<PID>;
Username=<UserName>;
SID=<SID>
Configuration logging database is not available. Changes to the farm
can not be logged.
Citrix Location and

Sensor Activity
Citrix Configuration
Logging
Optimization
Logging
Citrix WMI Service
Optimization
Logging
Citrix WMI Service
Optimization
Logging
Citrix WMI Service
Application
Application
Application
Application
Application
Application
Virtual Memory Optimization: Service stopped.

Configuration logging database is available. Changes to the farm will be
logged.
The Citrix WMI Service started with <Total Licensed Modules> of <Total
Modules> modules licensed and running.
Virtual Memory Optimization: Unable to impersonate self, Last Error =
<Error Code>
Application
Settings of the configuration logging database have changed.

The license check for <Dll Name> failed, it will therefore not be available
until a valid license is provided.
Virtual Memory Optimization: Unable to open process token for <User
Name>. Last Error = <Error Code>.
Failed to connect to the logging database. The database returned the
following error: '<Error Message>'.
Application
The API Version check for <Dll Name> failed, the service requires a
minimum of version <Service API Version>, the dll only provides the api
up to version <Dll API Version>, obtain a newer dll to rectify this issue.
Application
Application
Application
Page 2 of 28
4 Warning
5 Warning
5 Information

Optimization
wsxica
Logging
Application
Application
Application
Application
6 Error
Citrix WMI Service

Optimization
Logging
6 Error
Citrix WMI Service
Application
7 Information
Citrix WMI Service

Optimization
Application
5 Warning
5 Error
8 Warning
9 Warning
9 Error
9 Warning
wsxica
Citrix WMI Service
Optimization
10 Information
MetaFrameEvents
10 Warning

Optimization
Application
Application
Application
Virtual Memory Optimization: Unable to impersonate logged on user.

Last Error = <Error Code>.
Citrix Ticket Logon attempted on invalid ticket
Connection to the logging database has been closed.

Not loading the dll detailed in the <Reg Key> subkey, if you wish for the
dll to be loaded, change the value of the Load DWORD, in the registry,
to 1.
Virtual Memory Optimization: Install: Could not open service manager.
Last Error = <Error Code>.
A write to the configuration logging database has failed.
Unable to open the registry key
'HKLM\SOFTWARE\Citrix\WMIService\DLLs'. Data contains returned
error code.
The license check for <Dll Name> passed. The dll has now been
activated and its functionality is now available.
Virtual Memory Optimization: Could not open <Key>, Last error = <Error
Code>
Application
<User Name> was denied access while trying to launch '<App Name>'.
Please check the XenApp farm and the Published Application 'Access
Control' settings in the Citrix Access Management Console.
An internal error has occurred at: <FileName>:<Line Number>.
Virtual Memory Optimization: Could not connect to the alternate stream
driver, Last error = <Error Code>
Application
LoadProtocol_Object registry key value was changed. Changing this

value causes XenApp to function incorrectly. Rewriting the key value
Application
Virtual Memory Optimization: System resources are over <Percentage>

percent. The service will remain idle for <Minutes> minutes.
Application
Application
Page 3 of 28
19 Warning

Optimization
Optimization
Optimization
Optimization
Optimization
Optimization
Optimization
Optimization
42 Error
Citrix HDX
MediaStream for Flash Application
Virtual Memory Optimization: DCOM Error %1.

Unexpected server error occurred in HDX MediaStream for Flash. The
browser page will be refreshed and server-side Flash rendering will be
used if available.
URL: <Page URL>
44 Error
Citrix HDX
The session is not sufficiently licensed for HDX MediaStream for Flash.
Server-side Flash rendering will be used if available.
45 Error
Citrix HDX
46 Error
Citrix HDX
The HDX MediaStream for Flash Service is not available. Server-side

Flash rendering will be used if available.
Unexpected client error occurred in HDX MediaStream for Flash. The
browser page will be refreshed and server-side Flash rendering will be
used if available.
URL: <Page URL>
47 Error
Citrix HDX
HDX MediaStream for Flash failed to start up. Server-side Flash

rendering will be used if available.
11 Error
13 Warning
14 Warning
15 Error
16 Warning
17 Information
18 Error
Application
Application
Application
Application
Application
Application
Application
Application
Virtual Memory Optimization: Install: Couldn't create the service. Last

error = <Error Code>
Virtual Memory Optimization: RegisterServiceCtrlHandler failed. Last
Error = <Error Code>
Virtual Memory Optimization: Bad Service Request.

Virtual Memory Optimization: Unable to stop the service. Last Error =
<Error Code>.
Virtual Memory Optimization: Unable to delete <File Name>. Error code:
<Error Code>.
Virtual Memory Optimization: Starting the Virtual Memory Optimization
Service
Virtual Memory Optimization: Unable to start the service. Last Error =
<Error Code>.
Page 4 of 28
48 Warning
Citrix HDX
49 Warning
Citrix HDX
50 Warning
Citrix HDX
51 Warning
Citrix HDX
52 Warning
Citrix HDX
The Flash Player on the client device is not compatible with the Flash
Player on the server device. Server-side Flash rendering will be used.
Client Player version: <Client Flash Version>
Server Player version: <Server Flash Version>
Player compatibility mask: <Mask>
The maximum number of Flash Player instances has been exceeded for
this session. If available, Server-side Flash rendering will be used for
the additional Flash Player instance.
The client does not support HDX MediaStream for Flash. Server-side
The Flash Player is not available on the client device. Server-side Flash
Required Client Flash Player type: <Flash Player Type>
The Flash Player on the client is a version not supported by HDX
MediaStream for Flash. Server-side Flash rendering will be used if
available.
Client Player version: <Flash Player Version>
53 Warning
Citrix HDX
54 Warning
Citrix HDX
Network latency is above the level supported by HDX MediaStream for

Flash. Server-side Flash rendering will be used if available.
Measured latency (milliseconds): <Latency>
The client's Flash Player was unable to fetch Flash content directly from
the client device. The browser page will be refreshed and server-side
URL: <Page URL>
55 Information
Citrix HDX
HDX MediaStream for Flash is not enabled. Server-side Flash

56 Information
Citrix HDX
A Flash Player instance matched the HDX MediaStream for Flash

dynamic blacklist. Server-side Flash rendering will be used if available.
URL: <Page Url>
Page 5 of 28
57 Information
Citrix HDX
58 Information
Citrix HDX
The client end-user has chosen not to use HDX MediaStream for Flash.
dynamic blacklist. The Flash rendering will be blocked due to
configuration.
URL: <Page Url>

compatibility list. Server-side Flash rendering will be used if available.
URL: <Page Url>
compatibility list. The Flash rendering will be blocked due to
configuration.
URL: <Page Url>
A Flash Player instance meets Intelligent Fallback rules. Server-side
URL: <Page Url>
A Flash Player instance meets Intelligent Fallback rules. The Flash
rendering will be blocked due to configuration.
URL: <Page Url>
59 Information
Citrix HDX
60 Information
Citrix HDX
61 Information
Citrix HDX
62 Information
Citrix HDX
63 Information
Citrix HDX
64 Warning
Citrix HDX
The server's Flash player has been completely blocked due to

configuration.
The client supports an older version of HDX MediaStream for Flash.
HDX MediaStream for Flash will be used at a reduced level of
functionality.
65 Warning
Citrix HDX
The client supports an older version of HDX MediaStream for Flash.

66 Information
Citrix HDX
A Flash Player instance has fallen back to server-side content fetching.

URL: <Page URL>
Page 6 of 28
67 Warning
Citrix HDX
68 Warning
Citrix HDX
69 Warning
Citrix HDX
70 Warning
Citrix HDX
71 Warning
Citrix HDX
72 Warning
Citrix HDX
73 Warning
257 Information
258 Information
Citrix HDX
Citrix-USB-Service
Application
Citrix-USB-Service
Application
259 Information
Citrix-USB-Service
Application
The browser major version is below the minimum major version

supported by HDX MediaStream for Flash. Server-side Flash rendering
will be used if available.
Reported browser major version: <Browser Major Version>
The browser major version is above the maximum major version
supported by HDX MediaStream for Flash. Server-side Flash rendering
Reported browser major version: <Browser Major Version>
The session color depth is below the minimum color depth supported by
HDX MediaStream for Flash. Server-side Flash rendering will be used if
available.
Reported color depth (bpp): <Current Session Color Depth>
The browser was initially started with a version of HDX MediaStream for
Flash that does not match the current client (Smooth Roaming is in
effect). Server-side Flash rendering will be used if available.
The site URL cannot be obtained from the browser to check against the
dynamic blacklist or the compatibility list. Server-side Flash rendering
The client supports an incompatible version of HDX MediaStream for
Flash.
Client compatibility level: <Client compatibility level>
Server compatibility level: <Server compatibility level>
The Flash Player on the server is a version not supported by HDX
MediaStream for Flash. Server-side Flash rendering will be used if
available.
Current server Player version: <Current Flash Version>
Minimum required server Player version: <Minimum Required Version>
The Citrix USB Service has started.
The Citrix USB Service received a corrupt packet.
The Citrix USB Service allows USB Device with <Product ID: 0x%x
Vendor ID: 0x%x Device ID: 0x%x> to be remoted.
Page 7 of 28
The Citrix USB Service policy rejects USB Device with <Product ID:
0x%x Vendor ID: 0x%x Device ID: 0x%x> to be remoted.
The Citrix USB Driver rejects USB Device with <Product ID: 0x%x
The Citrix Client policy rejects USB Device with <Product ID: 0x%x
260 Information
Citrix-USB-Service
Application
261 Information
Citrix-USB-Service
Application
262 Information
Citrix-USB-Service
Application
263 Information
Citrix-USB-Service
Application
264 Information
265 Information
Citrix-USB-Service
Citrix-USB-Service
Application
Application
266 Error
267 Error
Citrix-USB-Service
Citrix-USB-Service
Application
Application
MetaFrameEvents
picadm
Citrix CGP Server
Service
Application
System
MetaFrameEvents
picadm
Citrix CGP Server
Service
Application
System
The service has started.

User:<RequestUserName> (<RequestServerName>:session
<RequestSessionId>) has stopped shadowing user:<TargetUserName>
(<TargetServerName>:Session <TargetSessionId>). The session ended
successfully.
Client drive mapping stopped
Application
The service has stopped.
1000 Information
1000 Information
1000 Information
1001 Information
1001 Information
1001 Information
Application
The Citrix USB Service supports Isochronous devices in this session.

The Citrix USB Service does not support Isochronous devices in this
session.
The Citrix USB Service policy disables USB Redirection.
The Citrix USB Service failed to establish communication channel with
client plug-in.
The Citrix USB Service Handshake failed with client plug-in.
User:<RequestUserName> (<RequestServerName>:Session
<RequestSessionId>) has requested to shadow
user:<TargetUserName> (<TargetServerName>:Session
<TargetSessionId>).
Client drive mapping started
Page 8 of 28
The following requested video mode was not available: <Requested

XRes> x <Requested YRes> x <Requested BPP> BPP
The video mode has been set to the following mode: <Session XRes> x
<Session YRes> x <Session BPP> BPP
Incompatible client and server.
Vd3d protocol version
Used: <MajorVersion.MinorVersion>
Host: <MajorVersion.MinorVersion>
Client: <MajorVersion.MinorVersion>
1001 Information
TWPopup
Application
1001 Information
Citrix Vd3d Driver
Application
1001 Warning
CitrixHealthMon
Application
1002 Error
MetaFrameEvents
Citrix CGP Server
Service
Application
There was an error performing a recovery action. <Exception Message>

User:<RequestUserName> (<RequestServerName>:session
<RequestSessionId>) has failed to shadow user:<TargetUserName>
(<TargetServerName>:Session <TargetSessionId>). The session ended
unsuccessfully.
Application
The service is ready for ICA session launches.
Application
Application
Application
Application

Client not capable of requested video mode.
Aero Redirection has started successfully.
Recovery action is restarting local machine.
Error <ErrorId>: <System Error Message>
Application
The service is no longer ready for ICA session launches.
1002 Information
1002
1002
1002
1003
Information
Information
Information
Error
1003 Warning
TWPopup
Citrix Vd3d Driver
CitrixHealthMon
MetaFrameEvents
Citrix CGP Server
Service
Page 9 of 28
1003 Information
1003 Information
TWPopup
Citrix Vd3d Driver
Application
Application

License not installed for requested video mode.
Aero Redirection stopped because client was disconnected.
1004 Error
1004 Error
MetaFrameEvents
picadm
Application
System
The request to control another session remotely was denied.(<ErrorId>)

Client drive mapping startup failed
1004 Error
Citrix CGP Server

Service
Application
The service has detected an error (<Error Code>) <Error Str1> <Error
Str2> <Error Str3> <Error Message> at <File Name: Line Number>.
1004 Information
TWPopup
Application
1004 Information
1004 Information
Citrix Vd3d Driver

CitrixHealthMon
Application
Application
1005 Error
1005 Error
MetaFrameEvents
picadm
Citrix CGP Server
Service
Application
System

Video mode restricted by system administrator.
Aero Redirection is not available because client protocol version
<MajorVersion.MinorVersion> is not supported.
Recovery action is setting local machine state to prohibit logons.
The requested session cannot be controlled remotely. This may be
because the session is disconnected or does not currently have a user
logged on. Also, you cannot control a session remotely from the system
console or control the system console remotely. You cannot remotely
control your own session either. (<ErrorId>)
FSDK Registration failed
Application
The service is waiting for a connection.
1005 Information
Page 10 of 28
1005 Information
TWPopup
Application
1005 Information
Citrix Vd3d Driver
Application
1006 Error
1006 Error
MetaFrameEvents
picadm
Citrix CGP Server
Service
Application
System

Client or server is a beta version.
Aero Redirection was unable to start because of slow network
connection or client
The requested session is not configured to allow remote
control.(<ErrorId>)
Unable to allocate from paged pool
Application
The service is no longer waiting for a connection.
1006 Information
1006 Information
TWPopup
Application

Video mode for existing session cannot change.
1006 Information
1006 Information
1007 Error
Citrix Vd3d Driver

CitrixHealthMon
picadm
Citrix CGP Server
Service
Application
Application
System
Aero Redirection stopped because of slow network connection or client

Recovery action is restarting Citrix services.
Unable to allocate from non paged pool
Application
The session is now connected.
Citrix Vd3d Driver

CitrixHealthMon
picadm
Citrix CGP Server
Service
Citrix Vd3d Driver
CitrixHealthMon
Application
Application
System
Aero Redirection was unable to start because it is disabled by policy

Failed to restart Citrix service <Service Name>.
Unable to create a new thread
Application
Application
Application
The session has been interrupted.

Aero Redirection stopped because it is disabled by policy
Recovery action is stopping Citrix services.
1007 Information
1007 Information
1007 Error
1008 Error
1008 Warning
1008 Information
1008 Information
Page 11 of 28
picadm
Citrix CGP Server
Service
System
Timeout waiting for response message from client %2
Application
The session has been resumed.
Citrix Vd3d Driver

picadm
Citrix CGP Server
Service
Citrix Vd3d Driver
CitrixHealthMon
picadm
Citrix CGP Server
Service
Application
System
Aero Redirection was unable to start because client reported no GPU

Error while waiting for response message from client %2
Application
Application
Application
System
The session has finished.

Aero Redirection stopped because client reported no GPU
<Module Name> failed to load: <Error Message>
Unexpected network error
Application
Application
1012 Warning
Citrix Vd3d Driver

Citrix CGP Server
Service
A connection attempt has been rejected.

Aero Redirection was unable to start because redirection was disabled
by a running application:
<ProcessName>(<PID>)
1012 Information
Citrix Vd3d Driver
Application
1013 Information
Citrix Vd3d Driver
Application
1014 Information
Citrix Vd3d Driver
Application
1100 Information
1101 Error
MetaFrameEvents
MetaFrameEvents
Application
Application
1102 Error
MetaFrameEvents
Application
1009 Error
1009 Information
1009 Information
1010 Error
1010
1010
1010
1011
Warning
Information
Error
Error
1011 Warning
1011 Information
Application
A reconnection attempt has been rejected.

Aero Redirection stopped because redirection was disabled by a
running application:
<ProcessName>(<PID>)
Aero Redirection was unable to start because composition is disabled
by the current theme.
Aero Redirection stopped because composition is disabled by the
current theme.
Replication and installation has succeeded for printer driver (<Driver
Name>)
Installation failed for printer driver (<Driver Name>)
Printer driver replication failed. Printer driver: (<Driver Name>)
Destination server: (<Server Name>)
Page 12 of 28
1103 Warning
1104 Warning
MetaFrameEvents
Application
MetaFrameEvents
Application
1106 Error / Warning MetaFrameEvents
Application
Application
1108 Warning
MetaFrameEvents
Application
1111 Error
MetaFrameEvents
Application
1112 Error
MetaFrameEvents
Application
1114 Error
MetaFrameEvents
Application
An error occurred while retrieving client printer properties. Default printer

properties will be used instead. Client name: (<Client Name>) Printer:
(<Printer Name>) Printer driver: (<Printer Driver Name>)
Client printer auto-creation failed. The printer driver is not allowed

based on the Driver Mapping List policy. Check your Driver Mapping
List policy in the Citrix Policy Manager. Client name: (<Client Name>)
Printer: (<Printer Name>) Printer driver: (<Printer Driver Name>)
Client printer auto-creation failed. The driver could not be installed.
Possible reasons for the failure: The driver is not in the list of drivers on
the server. The driver cannot be located. The driver has not been
mapped. Client name: (<Client Name>) Printer: (<Printer Name>)
Printer driver: (<Printer Driver Name>)
Client printer auto-creation failed. The driver could not be installed.
Possible reasons for the failure: The driver is not in the list of drivers on
the server. The driver cannot be located. Driver mapping is incorrect.
Client name: (<Client Name>) Printer: (<Printer Name>) Client Printer
driver: (<Printer Driver Name>) Server Printer driver: (<Server Printer
Driver Name>)
The configured client printer(s) cannot be auto-created for the client
(<Client Name>). You can only configure client-printers to be autocreated for DOS and Windows-CE ICA clients.
An error occurred at the following source server while trying to replicate
a driver: Source Server Name: (<Server Name>) Driver Name: (<Driver
Name>)
An error occurred while starting the printer management plugin. You
may not have access to some of the features related to printer
management. If the NT Print Spooler Service is not running on this
server, start it and restart the Citrix IMA Service.
Could not add printer connection to printer (<Printer Name>), for user
(<User Name>). Error condition is: (<Error Message>).
Page 13 of 28
1116 Error
MetaFrameEvents
Application
Printer auto-creation failure. Reason: AddPrinter() failed with status

<Error No>. Client name: (<Client Name>) Printer name: (<Printer
Name>) Port name: (<Port Name>) Driver name: (<Driver Name>) Print
processor: (<Print Processor Name>)
1117 Error
MetaFrameEvents
Application
1118 Information
MetaFrameEvents
Application
Printer driver installation time-out. Auto-driver installation aborted and

temporarily disabled. Driver: (<Server Driver Name>) Probable cause:
driver signature check failure due to modified NTPRINT.INF file.
Printer driver (<Driver Name>) automatically installed from Windows
driver.cab using ntprint.inf
Application
User '<Fully Qualified User Name>' reached the Citrix concurrent

connection limit and was denied logon. The farm is currently configured
to permit each user to create <User Session Limit> concurrent
connections. Use Citrix Management Console's farm properties page to
modify this behavior if you want to permit more connections per user.
Application
The Citrix published application '<App Name>' has reached a

concurrent application limit. '<App Name>' is currently configured to
permit <Instance Limit> concurrent connections. Use Citrix
Management Console's application properties page for '<App Name>' to
modify this behavior if more concurrent connections are required.
1200 Error
MetaFrameEvents

1220 Warning
MetaFrameEvents
Application
Application
1224 Error
Application
MetaFrameEvents
User '<Fully Qualified User Name>'s attempt to run multiple instances of

the Citrix published application '<App Name' was denied. A concurrent
application limit for '<App Name>' is currently set to allow only a single
instance per user. Use Citrix Management Console's application
properties page for '<App Name>' to modify this behavior if multiple
instances per user are necessary.
Invalid zones exist.
There was an error starting the Citrix CPU Utilization Mgmt and Citrix
Virtual Memory Optimization services. These services depend on the
Citrix Independent Management Architecture service, which must be
licensed.
Page 14 of 28
1226 Error
MetaFrameEvents
Application
1227 Error
vdtw30
System
1228 Error
vdtw30
System
1229 Error
MetaFrameEvents
MetaFrame
1230 Error
MetaFrameEvents
Application
1231 Warning
MetaFrameEvents
Application
1232 Error
1250 Error
vdtw30
MetaFrameEvents
System
Application
A request for a launch ticket was denied since this server does not trust
requests sent to the XML service.
An Exception has occurred within the Citrix Thinwire driver. The
Exception Record context is present.
An Exception has occurred within the Citrix Thinwire driver. The
Exception Record context is not present.
The Dynamic Fair Share Scheduling (DFSS) aspect of the Remote
Desktop Services role is currently enabled. CPU Utilization
Management does not operate correctly when DFSS is enabled, so the
Citrix Independent Management Architecture service (IMAService) will
not start CPU Utilization Management. To allow IMAService to start
CPU Utilization Management, disable DFSS. For instructions on how to
disable DFSS, see help for Microsoft Remote Desktop Services or Citrix
XenApp.
Installation of the following product failed verification: <Product Name>.

This occurs when the installer files are missing from the Windows
Installer cache. Run a repair on the missing product from the Add or
Remove Programs Control Panel Applet to correct this problem.
The Citrix Independent Management Architecture service was unable to
locate the required cached copies of Citrix Windows Installer files. It will
ignore this error and continue to start up. However, the list of installed
Citrix products may not be displayed correctly in the management
consoles and future install, uninstall or upgrade of Citrix software or
hotfixes may fail.
The Citrix Thinwire driver stopped because it can not allocate the
required memory. You may need to manually disconnect and restart any
existing sessions.
Failed to get domain trust information for this server.
Page 15 of 28
1300 Warning
MetaFrameEvents
Application
1301 Warning
MetaFrameEvents
Application
1302 Warning
MetaFrameEvents
Application
1303 Warning
MetaFrameEvents
Application
1420 Warning
1452 Information
1453 Information
MetaFrameEvents
Citrix ICA Service
Citrix ICA Service
Application
MetaFrame
MetaFrame
1480 Error
MetaFrameEvents
MetaFrame
2002 Error
CitrixHealthMon
Application
2003 Error
CitrixHealthMon
Application
An attempt to inform the SemsService of some EUEM data has failed.

This is probably because the SemsService has unexpectedly
terminated. Some EUEM data has been lost.Error code <Error Code>
Client Name: <Client Name>
SessionId: <Session Id>
An attempt to connect to the SemsService has failed with error code
<Error Code>
An error has been detected while parsing EUEM messages received
from the client. This may be due to corruption of the EUEM virtual
channel data.
An error has been detected while processing EUEM messages received
from the client. The detected error code is <Error Code>.
A security violation occurred during a launch request for the published
application "<App Name>" and client to server content redirection
functionality was disabled for that launch. If users are unable to
correctly launch published applications there may be a configuration
error in the application command-line. Please see
http://support.citrix.com/ for more information.
The XenDesktop Display Manager is in XPDM mode.
The XenDesktop Display Manager is in WDDM mode.
Failed to launch application <App Name> with command line
'<Command Line Params>'. Ensure that the application is installed and
that the user has permission to launch it.
Could not reset the test. The Win32 error message was <Error Code>.
<Error Message>
Could not run the test. The Win32 error message was <Error Code>.
<Error Message>
Page 16 of 28
2003 Error / WarningCitrixHealthMon
Application
2005 Error
CitrixHealthMon
Application
2006
2007
2008
2009
CitrixHealthMon
CitrixHealthMon
CitrixHealthMon
CitrixHealthMon
Application
Application
Application
Application
2010 Error
3001 Information
CitrixHealthMon
Citrix Vd3d Driver
Application
Application
3002 Information
3584 Error
3585 Error
Citrix Vd3d Driver

IMAService
IMAService
Application
System
System
3586 Error
3587 Error
IMAService
IMAService
System
System
3588
3590
3591
3592
3593
3600
3601
3602
3603
3604
IMAService
IMAService
IMAService
IMAService
IMAService
IMAService
IMAService
IMAService
IMAService
IMAService
System
System
System
System
System
System
System
System
System
System
Information
Error
Error
Error
Error
Error
Error
Error
Error
Error
Error
Error
Error
Error
<Assembly Name> was not properly signed by Citrix.

Test threshold reached for the test <Test Name>. The action to
<Action> will now be performed. The test is assumed to be in a failed
state, and no more failure messages will be returned. An information
message will be sent when the test is passed.
Debug Information: <Debug Information>
The test, <Test Name>, was able to successfully run and pass. The test
is now assumed to be in a passing state and the failure threshold has
been reset.
<Test Path> failed to load: <Error Message>
<Config Path> is not a Citrix Health Monitoring Test.
<Assembly Name> is not an assembly.
Type file <Type File> does not have a valid extension for running under
the current security context.
Citrix WDDM Display driver is missing. Please reinstall.
Citrix WDDM Display driver is not running. Please check Device
Manager.
Failed to open system registry key with error <Error Code>
Failed to initialize registrar component with error <Error Message>
Failed to prepare the transport system for operation with error <Error
Message>
Incompatible WinSock version
Failed to prepare the messaging system for operation with error <Error
Message>
Failed to prepare the plugin system with error <Error Message>
Failed to initialize all components with error <Error Message>
Failed to start transport with error <Error Message>
Failed to create a new message port with error <Error Message>
Failed to create an event queue with error <Error Message>
Failed to load initial plugins with error <Error Message>
Failed to unload initial plugin with error <Error Message>
Failed to unload subsystems with error <Error Message>
Failed to destroy system event queue with error <Error Message>
Page 17 of 28
Error
Error
Error
Error
Error
IMAService
IMAService
IMAService
IMAService
IMAService
System
System
System
System
System
3610 Error
IMAService
System
3611 Error
IMAService
System
3612 Error
IMAService
System
3613 Error
IMAService
System
3614 Error
IMAService
System
3615 Error
IMAService
System
3616 Error
IMAService
System
3605
3606
3607
3608
3609
3617 Error
IMAService
System
3620 Warning
IMAService
System
Failed to stop transport with error <Error Message>

Failed to stop system with error <Error Message>
Failed to uninitialize system with error <Error Message>
Failed to start system with error <Error Message>
Failed to load plugin <Plugin Name> with error <Error Message>
Failed to initiate RPC for Remote Access Subsystem with error <Error
Message>
Failed to connect to the database. Error - <Error Message> Increase the
number of processes available to the database. See Citrix XenApp
documentation for details
The server running Citrix XenApp failed to connect to the Data Store
<Error Message>. Invalid database user name or password. Please
make sure they are correct. If not
Failed to connect to the database with error. Error - <Error Message>
The ACCESS .mdb file is missing.
The server running Citrix XenApp failed to connect to the Data Store.
Error - <Error Message> The database is down or there is a network
failure.
Error - <Error Message> An unknown failure occurred while connecting
to the database.
Configuration error: Failed to read the farm name out of the registry on
a server configured to access the Data Store directly.
Configuration error: Failed to get the farm name from the Data Store
proxy server with error <Error Message>. This server is configured to
access the Data Store indirectly. The server specified as the Data Store
proxy is not available. Verify that the Data Store proxy server is
accessible and that the IMA Service is started on it.
Error - <Error Message> Invalid database user name or password.
Please make sure they are correct. If not, use DSMAINT CONFIG to
change them.
Page 18 of 28
3621 Warning
IMAService
System
3622 Warning
IMAService
System
3623 Warning
IMAService
System
3624 Error
IMAService
System
3632 Error
IMAService
System
3633 Warning
IMAService
System
3634 Error
IMAService
System
3635 Warning
IMAService
System
Error - <Error Message> The database is down or there is a network
failure.
Error - <Error Message> An unknown failure occurred while connecting
to the database.
The Database Server hosting the Citrix DataStore has failed to respond
to an IMA query in a timely fashion. This may be an indication of
problems with the network, name resolution or problems with the
Database Server hosting the Citrix DataStore.
The Database Server hosting the Citrix DataStore has failed to respond
to an IMA query in a timely fashion. This may be an indication of
problems with the network, name resolution or problems with the
Database Server hosting the Citrix DataStore.
The server running Citrix XenApp failed to connect to the data store.
Invalid database user name or password. Please make sure they are
correct. If not, use DSMAINT CONFIG to change them.
Error: <Error Message> Indirect: <0 or 1> Server: <Server Name>
DSN file: <DSN File Name>
Invalid database user name or password. Please make sure they are
correct. If not, use DSMAINT CONFIG to change them.
The database is down or there is a network failure.
The database is down or there is a network failure.
Page 19 of 28
3636 Error
IMAService
System
3637 Warning
IMAService
System
3638 Error
IMAService
System
3639 Warning
IMAService
System
3640 Error
3648 Information
IMAService
IMAService
System
System
3664 Error
IMAService
System
3665 Error
IMAService
System
The server running Citrix XenApp failed to connect to the data store. An
unknown failure occurred while connecting to the database.
Error - %1 An unknown failure occurred while connecting to the
database.
The database server hosting the Citrix data store has failed to respond
to an IMA query in a timely fashion. This may indicate problems with the
network, name resolution or problems with the database server hosting
the Citrix data store.
The database server hosting the Citrix data store has failed to respond
to an IMA query in a timely fashion. This may indicate problems with the
network, name resolution or problems with the database server hosting
the Citrix data store.
Error: Failed to connect to the database. The ACCESS .mdb file is
missing.
Connection to Data Store database restored.
Error from SQL Server. SQLSTATE code: <Sql State>K375, Message:
<Error Message>.
SQL Server error code: <Native Error Code>, Citrix result status:
<Result>
Error from Oracle Server. Oracle error code: <Error Code>, Message:
<Error Message>.
Citrix result status: <Result Code>
Page 20 of 28
3996 Error
IMAService
System
3997 Error
MetaFrameEvents
System
3999 Information
IMAService
System
4000 Warning
IMAService
System
4001 Error
IMAService
System
4002 Warning
IMAService
System
4002 Information
IMAService
System
4003 Warning
IMAService
System
4003 Error
4003 Error
IMAService
CitrixHealthMon
System
Application
4004 Error
IMAService
System
The servers farm data key does not match the farms current data key
stored in the Data Store. IMA is shutting down.
Installation of the following product failed verification: <Product Name>.

This occurs when the installer files are missing from the Windows
Installer cache. Run a repair on the missing product from the Add or
Remove Programs Control Panel Applet to correct this problem.
A data collector election was triggered by server <ServerName> for
zone <Zone>. Server <Host Name> was elected as the new data
collector.
Server <Host Name> has reported <Alert String> data collector
elections within one hour. Election alerting will be temporarily
suspended on this server.
The Citrix Independent Management Architecture (IMA) service is
unresponsive. This server has been removed from participation in farm
activity and data collector elections. To restore this server, restart the
IMA service.
Server Group not found <UID>. Data Store is invalid. Correct using
DSCHECK Groups.
The Citrix Independent Management Architecture service encountered a
problem, but is now responding. This server has resumed participation
in farm activity and data collector elections.
Server not found <UID>. Data Store is invalid. Correct using DSCHECK
Servers.
exiting. The XenApp Server Configuration tool has not been run on this
server. Please run XenApp Server Configuration tool.
Unable to get Citrix install location from registry key <Reg Key>.
exiting. The IMA Encryption settings on this server do not match the
farm settings. Use ctxkeytool from the Support directory of the DVD to
configure IMA Encryption.
Page 21 of 28
4004 Error
CitrixHealthMon
Application
4005 Error
IMAService
System
4005 Error
CitrixHealthMon
Application
The file <Full Path> does not have the correct permissions. In SDDL,
the expected ACL was <ACL>. The actual ACL was <ACL>. For
reference, the files placed in the test folder should have inheritable
permissions turned on which will result in the file have full control
access for the Administrators group, Read and Execute access for the
Local Service user account, and the owner will be the Administrators
group.
exiting. The Neighborhood (farm name) could not be read from the Data
Store or written to the registry.
There was an exception with a Health Monitoring & Recovery timer.
Please view log file <Full Path> for more information.
4006 Error
IMAService
System
Failed to execute method <Method Name> with error <Error Code>.
4007 Error
4007 Error
IMAService
CitrixHealthMon
System
Application
4008 Error
IMAService
System
4008 Error
CitrixHealthMon
Application

exiting. The DSN File could not be updated with the information
retrieved from Group Policy. Error: <Error Code> DSN file: <DSN File>
DSN Entry: <DSN Name> Policy Setting: <Policy Setting> Confirm that
the Network Service has write permissions to the DSN File.
The file <Full Path> does not exist.
exiting. The database name and database server name recorded in the
DSN file must either be empty or match the values stored in Group
Policy. DSN file: <DSN File> DSN Entry: <DSN Name> DSN Value:
<DSN Value> Policy Setting: <Policy Setting>
There was an exception with a Health Monitoring & Recovery timer.
The details are below:
<EventLogEntry Contents>
There may be <No.Of Events> more event(s) before messages stop
being sent to the event viewer.
Page 22 of 28
4009 Error
IMAService
System

exiting. This XenApp server supports only session-host mode and is
attempting to join a zone that does not include another server to
perform data collection. To resolve this issue, add a server to zone
<Zone Name> that is configured as a controller and restart the IMA
service.
4010 Error
IMAService
System
4011 Information
IMAService
System
4012 Error
8000 Error
8001 Error
IMAService
System
Citrix HDX Mediastream Application
No controller could be contacted in zone <Zone Name>. This XenApp

server supports only session-host mode and will continue polling for a
controller, but will not accept new connections until one is online.
Successfully contacted controller <Host Name> in zone <Zone Name>.
This server will now participate in load balancing and accept new
connections.
exiting. This server cannot join the farm configured because the farm
was created with an incompatible version of XenApp.
Citrix HDX Mediastream is not enabled.
Insufficient bandwidth to run HDX Mediastream.
8002 Error
8003 Information
8004 Error

HDX Mediastream did not find a matching codec in the client system
HDX Mediastream is used for redirecting media stream.
HDX Mediastream failed to establish mediastream connection.
8040 Warning
Metaframe
Application
9000 Error
Citrix HDX Audio
Application
9001 Error
Citrix HDX Audio
Application
9002 Warning
Citrix HDX Audio
Application
A Citrix licensing request has timed out. This might be an indication of

communication problems between this server and the license server. As
a result, the server has reinitialized its connection with the license
server. All licenses checked out by this server have been checked back
in and attempts will be made to check the licenses out again.
Could not open a handle to Citrix HDX Audio Driver.Try reconnecting or
rebooting the system
There was a problem initializing Citrix Audio Session. Reboot or try
restarting the application.
Citrix audio input is not available. Recording audio may not be possible
in this session.
Page 23 of 28
9003
9004
9005
9006
Information
Error
Information
Information
Citrix HDX Audio

Citrix HDX Audio
Citrix HDX Audio
Citrix HDX Audio
Application
Application
Application
Application
9006 Error
9007 Information
9008 Error
Metaframe
Metaframe
Metaframe
Application
Application
Application
9009 Error
Metaframe
Application
9010 Error
9011 Warning
Metaframe
PortIca
Application
Application
9012 Warning
Metaframe
Application
9013 Warning
Metaframe
Application
9014 Error
Metaframe
Application
9015 Warning
Metaframe
Application
9016 Information
Metaframe
Application
Citrix Audio Service has started running

Citrix Audio Service is shutdown
A new audio device is plugged in and ready for use.
An audio device is removed.
Auto Client Reconnect attempted but failed due to incorrect cookie data.
NOTE: If this error occurs frequently it may indicate an attempt to gain
unauthorized access to the system.
Auto Client Reconnect occurred for user: <Domain\UserName>
Security Alert- CryptGenRandom failed.
Citrix XenApp is unable to retrieve the license server location. Check to
see if the Citrix Independent Management Architecture service is
running without errors. If necessary, set the license server location in
the Citrix Group Policy.
Citrix XenApp is unable to retrieve the product edition. Check to see if
the Citrix Independent Management Architecture service is running
without errors. Citrix XenApp cannot request licenses until it can obtain
the product edition--no client devices can connect. If necessary, set the
product edition in the Citrix Group Policy. The product must be set to the
same edition as your licenses.
You do not have the proper encryption level to access this Session
You have exceeded the number of licenses available on the license
server for this edition of Citrix XenApp. The license server granted you
an overdraft license.
Your product license expired. Citrix XenApp will try to request a new
license from the license server.
The licenses required by this edition of Citrix XenApp are not present on
the license server <License Server Host Name>.
Citrix XenApp has entered the grace period. You have <Grace Period
Time Left> hour(s) remaining before this server stops accepting
connections from client devices.
This server is successfully communicating with the license server. Citrix
XenApp has left the grace period.
Page 24 of 28
9017 Error
9018 Error
9019 Information
Metaframe
Metaframe
Metaframe
Application
Application
Application
9022 Error
Metaframe
Application
9024 Error
Metaframe
Application
9025 Error
Metaframe
Application
9026 Warning
Metaframe
Application
9027 Warning
PortIca
Application
9028 Error
Metaframe
Application
9030 Warning
Citrix ICA Service
Application
9031 Warning
Citrix ICA Service
Application
9032 Error
9033 Error
Citrix ICA Service

Citrix ICA Service
Application
Application
This computer running Citrix XenApp will now stop accepting

connections. This server is no longer in or could not enter a licensing
grace period.
Citrix XenApp cannot contact the license server %1.
Citrix XenApp has successfully contacted the license server %1.
Citrix XenApp is unable to retrieve the product version. Check to see if
the Citrix Independent Management Architecture service is running
without errors. Citrix XenApp cannot request licenses until it can obtain
the product version--no client devices can connect. If necessary, set the
product version in the Citrix Group Policy.
A problem with Terminal Services functionality has been corrected on
the server running Citrix XenApp. The correction involves changes to
the registry. Please reboot the server.
A logon to this server has been denied because you have exceeded the
maximum number of installed licenses for the <Feature Name> feature.
The maximum allowed number of licenses for this feature is <Max
License Count>; you have <Actual count> licenses for this feature
installed on your license server.
Error <Error Code> received while obtaining a license for a Citrix
XenApp client connection. A grace license has been granted.
Error <Error Code> received while obtaining a license for a Citrix
XenApp client connection. The license request has been rejected.
Your version of the license server on <License Server> is older than the
version of Citrix XenApp. Please upgrade your license server or specify
a license server location with the correct version.
Citrix ICA encountered an error updating configuration, hence the
update was ignored. The following error occurred: <Log Message>
Citrix ICA has requested a configuration item it couldn't find. The item
requested was <Config Item Full Path>, the status was <Status>.
Citrix ICA could not configure Thinwire and switch to the remote ICA
display. Rebooting the workstation or logging in at the console will fix
this.
Citrix ICA could not start the shell (picaShell.exe).
Page 25 of 28
9034 Information
Citrix ICA Service
Application
9035 Information
Citrix ICA Service
Application
9036 Warning
Citrix ICA Service
Application
9037 Information
Citrix ICA Service
Application
9038 Information
Citrix ICA Service
Application
9041 Error
Citrix ICA Service
Application
9042 Error
Citrix ICA Service
Application
9043 Error
Citrix ICA Service
Application
9044 Error
Citrix ICA Service
Application
9045 Error
Citrix ICA Service
Application
9046 Warning
Citrix ICA Service
Application
9052 Warning
Metaframe
Application
9090 Warning
Citrix ICA Service
Application
9091 Warning
Citrix ICA Service
Application
Citrix ICA disconnected the session because the idle timer expired.
Citrix ICA disconnected the session because the connection timer
expired.
Citrix ICA failed to update the CGP configuration file: <Config File Path>
Citrix ICA rejected a connection from a client that cannot support
thinwire 2.
Citrix ICA logged off the disconnected user because the disconnect
timer expired.
Citrix ICA encountered a critical error while trying to load its default
configuration.
Citrix ICA encountered a critical error while trying to connect to the
server
Citrix ICA encountered a critical error while trying to change display
setting of the Apollo Server
Citrix ICA disconnected the RDP user because the session was not
brokered by XenDesktop and the user was not in the Direct RDP
Access Administrators group.
Citrix ICA logged the RDP user off because the session was not
brokered by XenDesktop and the user was not in the Direct RDP
Access Administrators group.
Citrix ICA detected the presence of WDDM Driver and changed it to
SVGA driver. Uninstalling VDA would reactivate WDDM Driver.
A broken connection event has occurred on Session Id <Session ID>.
The DomainName was <Domain> and the UserName was <User
Name>. The ClientName was <ClientName> and the ClientAddress was
<Address>. The broken connection event source was <0> and event
reason was <0>.
Citrix ICA encountered an error while trying to set session resolution
information.
Citrix ICA encountered an error while trying to set monitor layout
information.
Page 26 of 28
9092 Warning
Citrix ICA Service
Application
Citrix ICA encountered an error while trying to set thinwire display

settings.
9093 Warning
9094 Warning
Citrix ICA Service

Citrix ICA Service
Application
Application
Citrix ICA encountered an error while trying to set maximum color depth.
Citrix ICA encountered an error while trying to set keep alive PDU.
Application
Application
The startup license required by Citrix XenApp is not present on the

license server <License Server Host Name>. To resolve this problem:
1. Go to www.citrix.com
2. Select Downloads
3. Select Licensing
4. Select the latest License Server release
5. Download the Startup License
6. Upload the Startup License to the license server
7. Reboot
Multi Stream ICA Multi Port Policy settings contain duplicate ports.
9095 Error
9096 Warning
Metaframe
Citrix ICA Service
10000 Error
MetaFrameEvents
Application
10001 Error
MetaFrameEvents
Application
10002 Information
MetaFrameEvents
Application
Application <App Name> is published to server <Host Name>, but the

command line "<Initial Program>" is not valid on <Host Name>. Verify
the correct servers and/or worker groups are assigned to <App Name>
and ensure that the application is installed on <Host Name>.
A usable server cannot be found on which to launch the application.
Application: <App Name>, Client: <Client Name> (address: <Address>),
User <Domain\UserName>.
Check your worker group definitions and load balancing policies to verify
appropriate servers are assigned for <App Name>.
Citrix administrator <User Name> requested logoff of <Session Count>
session(s).
Application
The Account Authority is not trusted by the farm to access an IMA

service on the appropriate server. Route to server failed; check your
authorization and network configuration. AA: <Account Authentication
Type>, User: <Domain \ User>, Function: <Function Name>
10003 Error
MetaFrameEvents
Page 27 of 28
10005 Information
MetaFrameEvents
Application
10006 Information
MetaFrameEvents
Application
10007 Error
MetaFrameEvents
Application
10008 Error
MetaFrameEvents
Application
10009 Error
MetaFrameEvents
Application
10010 Error
MetaFrameEvents
Application
10011 Information
MetaFrameEvents
Application
Application enumeration returned no applications for user <Domain \

User>. Confirm that the user is correctly configured for the appropriate
applications.
Citrix administrator <User Name> requested Logon Control Mode
change to mode: <Logon Mode>. Result status: <Result Code>.
IMA failure to open system registry key <Reg Key Name>. Result
status: <Result Code>.
preventing new logons. The Load Evaluator requested does not exist.
Load Evaluator: <LE Name>

preventing new logons. The Load Evaluator requested could not be
assigned to the Citrix XenApp server. Load Evaluator: <LE Name>
The Citrix XML Service will not process any requests because the
Controller mode is disabled on this server.
Logon Control Mode change to mode: <Logon Mode>. Result status:
<Result Code>.
Page 28 of 28

XenApp 6.5 Event Log Messages

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XenApp 6.5 Event Log Messages

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XenApp 6.

5 Event Log Messages

This article provides information on XenApp 6.5 Event Log Messages.

Description with Parameters

Recovery action was unable to stop service <Service Name>.

Virtual Memory Optimization: Service started.

Citrix Location and

Citrix WMI Service

Virtual Memory Optimization: Service stopped.

Settings of the configuration logging database have changed.

Citrix Virtual Memory

Citrix WMI Service

Citrix WMI Service

Citrix WMI Service

Citrix Virtual Memory

Virtual Memory Optimization: Unable to impersonate logged on user.

Connection to the logging database has been closed.

LoadProtocol_Object registry key value was changed. Changing this

Virtual Memory Optimization: System resources are over <Percentage>

Citrix Virtual Memory

Virtual Memory Optimization: DCOM Error %1.

The HDX MediaStream for Flash Service is not available. Server-side

HDX MediaStream for Flash failed to start up. Server-side Flash

Virtual Memory Optimization: Install: Couldn't create the service. Last

Virtual Memory Optimization: Bad Service Request.

Network latency is above the level supported by HDX MediaStream for

HDX MediaStream for Flash is not enabled. Server-side Flash

A Flash Player instance matched the HDX MediaStream for Flash

A Flash Player instance matched the HDX MediaStream for Flash

The server's Flash player has been completely blocked due to

The client supports an older version of HDX MediaStream for Flash.

A Flash Player instance has fallen back to server-side content fetching.

The browser major version is below the minimum major version

The service has started.

The service has stopped.

The Citrix USB Service supports Isochronous devices in this session.

The following requested video mode was not available: <Requested

Citrix Vd3d Driver

There was an error performing a recovery action. <Exception Message>

The service is ready for ICA session launches.

The following requested video mode was not available: <Requested

The service is no longer ready for ICA session launches.

The following requested video mode was not available: <Requested

The request to control another session remotely was denied.(<ErrorId>)

Citrix CGP Server

Citrix Vd3d Driver

The following requested video mode was not available: <Requested

The service is waiting for a connection.

Citrix Vd3d Driver

The following requested video mode was not available: <Requested

The service is no longer waiting for a connection.

The following requested video mode was not available: <Requested

Citrix Vd3d Driver

Aero Redirection stopped because of slow network connection or client

The session is now connected.

Citrix Vd3d Driver

Aero Redirection was unable to start because it is disabled by policy

The session has been interrupted.

Timeout waiting for response message from client %2

The session has been resumed.

Citrix Vd3d Driver

Aero Redirection was unable to start because client reported no GPU

The session has finished.