Coaching & Facilitation

Hosted by:
Vinh Bao Quang

Agenda
Whats Coaching
Whats stages do Agile teams go through?
Agile Coach skills?
What does Agile Coach do?
Facilitation Agile meetings
Q&A

Whats coaching?

Coaching is a form of development in which a person called a coach supports a learner or client in
achieving a specific personal or professional goal. The learner is sometimes called a coachee.

Whats stages do Agile teams go

through?

Whats stages do Agile teams go

through?

Whats stages do Agile teams go

through?
Do your team master Agile through stages called Shu Ha Ri ?
Where are your team on Shu Ha Ri stages?

Whatre Agile Coach skills?

What does Agile Coach do?

Instilled agile practices
Started up agile teams
Coached team members one-on-one
Coached the whole team
Coached product owner
Coached outsiders
Coached the team through change

What does Agile Coach do?

Bring team to reach to high performance
Mastered yourself
Accepted their ideas above your own
Modeled agile values and principles
Navigated conflict
Facilitate Agile meetings

What does Agile Coach do?

Instilled agile practices
Team keep in mind the agile manifesto, 12
principles of Agile when working
Receives the expected benefits from the
practices

What does Agile Coach do?

Started up agile team
What are your problems when establishing a new
Agile team?
What do we teach the team during the start-up (or
Sprint 0)?
How much time should we expect to spend
preparing for the start-up session ?

What does Agile Coach do?

Started up agile team
Learn about process/agile framework to be used
Learn about the team, individual to get understand
Learn about the work ahead

What does Agile Coach do?

Coached the whole team
At the Beginning
In the middle
In the end

What does Agile Coach do?

Coached team members one-on-one
When we coach one-on-one?
When a team member has problem and reach to Coach
Coach address issue and proactively have conversation

Start coaching conversation with them

immediately

Meet a half-step ahead

Guarantee safety
Partner with managers
Create a positive regards

What does Agile Coach do?

Coached Product owners
Should Agile coach cover and fill the role of PO?
Why?
Coach PO one-one

Interacting with team

PO understand their role and responsibility
Business-value-driven thinking
Spend time on creating, grooming, and using the product
backlog
Removing impediments
Managing stakeholders
Hold the team to their commitment

What does Agile Coach do?

Coached outsiders (Sponsor, Manager, Stakeholders
outside team)
Why we should coach outsiders?
How to Coach them

Use one-one coaching

Recognize them
Best support from them to team
Not affect to be impediments to team
Do not let them fix the teams problems
Understand and Support Agile

What does Agile Coach do?

Coached the team through change/failure
Let team wallow in the depths of disappointment
over a change/failure or unwanted circumstance
Help them get through despair and emerge with
a new plan for regaining their lost footing and
stronger using agile practices, values

What does Agile Coach do?

Bring team to reach to high performance
Mastered yourself
Are you Command-And-Control-Aholic?
Your verbal communication wound people?
Whats servant leader? Can you be their
Servant?
How you react to conflict?
Will you respond intelligently?
Accept their idea above your own
Modeled agile values and principles

What does Agile Coach do?

Navigated conflicts
Whats conflicts ever happened in your team? And
how did you solve it?
5 levels of conflicts (Speed Leas)
Whats level of conflict present in your team?
HOW to solve?
Pay attention, hear complaints
Assess level of conflict
Do nothing and witness if they can navigate conflict
themselves?
If they cant, then we intervene

What does Agile Coach do?

Navigated conflicts
A member complaint about that the TA on the team has such bad
body smell that she cannot stand to work near her. As the teams
coach, what do you do?
A developer comes to you fuming because Joe, a developer, broke
the buildyet again. He is convinced that Joe is careless and
doesnt care about anyone but himself. He says that the rest of the
team is ready to vote him off the island. As the teams coach,
what do you do?
A member complaining about the PO taking personal calls in the
team room loudly. She wants you to make it stop. As the teams
coach, what do you do?
A member complaint about a member goes to work too late

What does Agile Coach do?

Facilitation Agile meetings

Facilitate
Facilitate
Facilitate
Facilitate

Standup meeting
Sprint Planning meeting
Sprint Review meeting
Retrospective meeting

What does Agile Coach do?

Facilitate Standup meeting
Agile ills in Standup meeting? And How to fix? If Not
fix?
Teach the team

Standup meeting?
Peer pressure
Interchange during standup to coordinate well
Focusing on the few WIP
Daily commitment
Raising Impediment
Eyes contact and support

Light-touch facilitation (not intervene) and keep the

time-box
Observe, take note and offer to share the notes to
team

What does Agile Coach do?

Facilitate Sprint Planning:
Agile ills in Sprint Planning? And How to fix? If Not fix?
Coach the PO understand of the importance of PBI ready
Ensure PO prepare the product backlog and ready (clear,
prioritize)
Give team the Agenda for the sprint planning meeting to
achieve
Know the work (understand, choose , tasks, volunteer for it) of
sprint
Get a fresh start
Commit to shared goals
Sense of right amount of work

Split User story effectively

Light-touch facilitation (not intervene) and keep the timebox
Observe, take note and offer to share the notes to team

What does Agile Coach do?

Facilitate Sprint Review:
Agile ills in Sprint Review? And How to fix? If Not fix?
Teach team

Rehearsal
Show minimum amount of work done
Clear call out what accomplished, what not
Show real product and tell what accomplished
Get direct feedback
Ask for help

Light-touch facilitation (not intervene) and keep the timebox

Observe, take note and offer to share the notes to team

What does Agile Coach do?

Facilitate Retrospective meeting:
Agile ills in Retrospective meeting? And How to fix? If
Not fix?
Keep the purpose of Retrospective in mind
Inspect and Adapt
Look back at HOW they work together, not WHAT
Do better next time

Prepare agenda with notes from Coach and other

members perspective
Team to come up agreements and write down
Pay attention whether the last Retrospective agreement
is incorporate or forgotten and call it out
Observe and take note for next retrospective
Light-touch facilitation (not intervene) and keep the
time-box

Q& A

T ha n k y o u !

Vinh Bao Quang

HarveyNash Viet Nam
Project Manager
Scrum Master
vinh.baoquang@harveynash.vn