ROBERT

PISANI

- 36 Myers Xing, Lancaster, PA 17602

( 610-299-3952
* rxpisani@yahoo.com

EDUCATOR | INSTRUCTIONAL DESIGNER | PERFORMANCE COACH

PROFESSIONAL SUMMARY

Dynamic teaching candidate with 12 years of classroom instruction experience. Adept at utilizing unique and energetic
facilitation style to deliver learning solutions that address knowledge, competency, and skill gaps. Track record of influencing
positive change and helping students to grow personally and professionally. Recognized for assisting thousands of students
in passing the standardized tests required of all employees in the financial services industry.

EDUCATION
Neumann University, Aston, PA | Education | 2 004 - 2016
Candidate for Master of Science in Education
3.9 cumulative GPA
Will graduate in August 2016

Neumann University, Aston, PA | Liberal Arts | 2 002 - 2004

Awarded Bachelor of Science in Liberal Arts
Magna Cum Laude
University of Delaware, Newark DE | Mathematics Education | 1 995 - 2002
46 credits earned
2.76 cumulative GPA
Millersville University, Millersville, PA | Mathematics Education | 1 994 - 1995
32 credits earned
3.45 cumulative GPA

PROFESSIONAL EXPERIENCE

The Licensing Professors, Lancaster, PA | Founder & Lead Instructor | 2 011-2016
Founded company to expand the distribution of highly successful financial services education program to national and
international audiences
Partnered with publishing firm to increase the educational offerings through the training arm of their business
Created online training videos for learners seeking video on demand content
Authored books to supplement courses and provide additional instruction for passing highly technical regulatory exams
Developed strategies for corporate clients on how to best incorporate training program into their existing curriculum path
Executed lesson plans by facilitating classroom instruction and directing learning activities
Utilized web conferencing software to make tutoring available to individual learners in a virtual classroom
Farmers Insurance, Lancaster, PA | Small Business Owner | 2 013-2016
Established the first Farmers Insurance agency in Lancaster County, PA by developing a lead generation program,
optimizing branding, and building a referral network
Educated customers on a variety of insurance product offerings and helped them to determine the most suitable solution
for their individual needs
Awarded Toppers Club in both years of eligibility as recognition for strong sales performance and adherence to high
corporate standards (distinction earned by less than 15% of Farmers agents nationwide)

Lincoln Financial Group, Radnor, PA | Sales Training Manager | 2 008-2011
Taught classes aimed at cultivating the skills, knowledge, attitudes, and behaviors required to function effectively in a
relationship-based sales role for a sales desk of over 200 employees across multiple locations
Developed a new hire education curriculum which included preparing students to pass required regulatory exams
Designed an enrichment program to prepare top sales reps for a successful transition to territories across the country
Utilized online training software to develop e-learning courses that were used as an alternative to classroom instruction
Drafted recommendations to senior managers for external vendor content that could be used to supplement curriculum
Conducted seminars and instituted a mentoring program to provide increased visibility and added responsibility to
tenured staff

ING, West Chester, PA | Sales Training Manager | 2 006-2008

Delivered classroom instruction to a sales desk of over 100 employees across two locations
Developed curriculum for understanding all aspects of job performance
Revamped test preparation for required licensing exams and incorporated into curriculum
Collaborated with senior managers to determine the most appropriate delivery method for ongoing training initiatives and
managed the development of supplemental learning materials including handouts and job aides
Utilized online learning software to develop e-learning courses and managed Learning Management Systems

Akcelerant Software, Malvern, PA | Software Training Consultant | 2 005-2006
Conducting pre-implementation interviews with new customers to gain a clear understanding of their individual needs
Customized software application to provide for a smooth transition and highlighted the most suitable functions
Facilitated onsite training and served as the primary point of contact throughout the implementation process

The Vanguard Group, Malvern, PA | Senior Trainer | 2 001-2005
Created a corporate-wide training curriculum to prepare sales associates and managers for required compliance exams
Delivered test preparation courses to 20 to 50 employees per month on a variety of FINRA licensing exams including the
Series 6, 7, 24, 26, and 63
Improved pass rates from 60% to over 95%, resulting in a dramatic reduction in employee turnover
Facilitated monthly new hire training classes to prepare associates for busy brokerage call center

AREAS OF EXPERTISE

Classroom Instruction

Adult Learning Principles

New Hire Onboarding

Change Management

Virtual Instruction



Staff Training / Development

Performance Management / Evaluation
Project Management

Large Group Facilitation

Effective Coaching Techniques
Leadership and Communication
Process Improvement

Articulate Storyline

MS Office Suite

SnagIt & Snipping Tool

Adobe Captivate

Apple Productivity Apps
WebEx & Skype

TECHNICAL SKILLS

Articulate Studio

Adobe Connect

Google Productivity Suite