Carmen I Outlaw

159 Coventry Street, Hartford,Ct 06112

860-243-1962
General1962@Sbcglobal.net

OBJECTIVE

Administrative Professional with Fortune 100 insurance experience. 10 Plus experience

supporting manages and other customer in fast-paced, production- oriented environment.
Highly organized, detail-oriented, self-starter who is able to multi-task, manage confidential
information and communicated with all levels of an organization. Strong customer service,
telephone and problem-resolution skills.

SKILLS PROFILE

• • Complete Microsoft Word & Excel & PowerPoint

• Machine Knowledge of UPS Processing & tracking
• Good filing and organizational skills
• Experience in handling confidential paperwork
• Ability to take accurate phone messages and deliver messages promptly
• Good customer-relations background

• Ordering Supplies and Scheduling Room & Equipment Set-Up

• Knowledge of shipping & receiving

EMPLOYMENT HISTORY

Sr. Business Associate 1992-current

Hartford Insurance Life, 200 Meadow Street, Simsbury, Ct
06089
• Copy and collate all projects (including confidential papers) for in house dept
• Successfully complete all jobs by time requested.
• Coordinate delivery of large projects with mailroom clerk.
• Process and sent mail to different work area
• Balances checks and copy to be sent to other dept
• Communicate effectively with individuals at various levels though out organization
• Highly organized and detail-oriented , self-starter
• Equipment and training on new procedure

Business Associate III

Hartford Insurance Life, 200 Meadow Street, Simsbury, Ct
06089
 • Accurately filed and delivered mail to all company departments.
• Suggested new mail code system, which reduced filing errors and increased timely
delivery.
• Computed amount of postage required for outgoing mail, depending on weight and
classification.
• Covered phones for Manager during lunch break.
• Process express Mail on Computer and log in
• Walk customer thru mail room procedure
• Log in shipping and receiving

EDUCATION

Diploma June ,
Adult Education Center 2009

110 Washington Street

Hartford, Ct 06106

Capital Community College July, Aug 2009

960 Main Street

Hartford, Ct 06103
General Courses
Literature
Pre-Algebra number Sense

Courses
Hartford Life Insurance
Microsoft Word, Excel, Power point
Customer Service