Professional Documents
Culture Documents
PART A
3. The level of management which is responsible for short range and day-to-day
planning for a work group is ______________ management
A. lower
B. middle
C. company
D. top
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5. The term _______________ refers to the set of moral principles or values that
defines right or wrong for a person or group.
A. legal
B. social responsibility
C. ethics
D. code of conduct
8. Worldcup Company agrees with Brazilian Company that the Brazilian Company can
produce telephones. Both firms were engaging in _______________.
A. a strategic alliance
B. franchising
C. a joint venture
D. licensing
9. Zinadine Sdn. Bhd. recently has eradicated several layers of middle management in
order to speed up decision making process in the organisation. The company has
changed the _______________ of the organisation.
A. technology
B. structure
C. attitude
D. culture
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10. Which of the following is NOT one of the signs of resistance to change?
A. High willingness to change.
B. Self-interest.
C. Misunderstanding and distrust.
D. Low willingness to change.
13. The positioning strategy that uses one of the two positioning strategies to produce a
specialised product or service is known as _______________.
A. growth
B. cost leadership
C. differentiation
D. focus
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17. In the stages of team development, a team moves from growth to decline during the
_______________ stage.
A. forming
B. de-norming
C. storming
D. de-forming
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PART B
QUESTION 1
(6 marks)
c) The first step in planning is to determine the goals to be met. Discuss FIVE (5)
characteristics of good and effective goals.
(10 marks)
[Total: 20 marks]
QUESTION 2
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c) Michael Porter introduced a model where an industry is being influenced by five (5)
industrial forces. Discuss these FIVE (5) industrial forces.
(10 marks)
[Total: 20 marks]
QUESTION 3
b) Discuss FOUR (4) types of selection test that can be used by the Human Resource
Department to choose qualified employees.
(8 marks)
c) Elaborate FOUR (4) training methods that can be used by the Human Resource
Department in an organisation for training purposes.
(8 marks)
[Total: 20 marks]
QUESTION 4
b) Explain FOUR (4) types of reinforcement in the Reinforcement Model which are used
to motivate staff in an organisation.
(8 marks)
c) Discuss FIVE (5) needs in the Hierarchy of Needs Theory that were introduced by
Abraham Maslow by giving TWO (2) examples for each hierarchy.
(10 marks)
[Total: 20 marks]
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QUESTION 5
[Total: 20 marks]