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    Pravah Shukla
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    Guidelines for making verbal communication more effective use simple words and phrases use short and familiar words use personal pronouns Give illustrations and examples use short sentences and paragraphs use active verbs Economize on adjectives Express thoughts logically and in a direct way avoid unnecessary words use direct, simple language and avoid words which can have ambiguous meanings use face-to-face communication use feedback Create constructive environment for the expression of ideas Be careful about your non-verbal communication develop and use organizational structures which minimize the chances of filtering the

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    ch 5

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    Guidelines for making verbal communication more effective use simple words and phrases use short and familiar words use personal pronouns Give illustrations and examples use short sentences and paragraphs use active verbs Economize on adjectives Express thoughts logically and in a direct way avoid unnecessary words use direct, simple language and avoid words which can have ambiguous meanings use face-to-face communication use feedback Create constructive environment for the expression of ideas Be careful about your non-verbal communication develop and use organizational structures which minimize the chances of filtering the

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    15 views15 pages

    CH 5

    Uploaded by

    Pravah Shukla
    Guidelines for making verbal communication more effective use simple words and phrases use short and familiar words use personal pronouns Give illustrations and examples use short sentences and paragraphs use active verbs Economize on adjectives Express thoughts logically and in a direct way avoid unnecessary words use direct, simple language and avoid words which can have ambiguous meanings use face-to-face communication use feedback Create constructive environment for the expression of ideas Be careful about your non-verbal communication develop and use organizational structures which minimize the chances of filtering the

    Copyright:

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    of 15

    ORGANIZATION

    STRUCTURE, PROCESS AND


    DESIGN
    ORGANIZATION
    STRUCTURE
    The formal, established pattern of
    relationships amongst the various parts of a
    firm or any organization
    • FORMAL ORGANIZATIONS

    • INFORMAL ORGANIZATIONS
    SCALAR PRINCIPLE

    Authority should
    flow in a straight
    line from the
    superior to the
    subordinate in a
    hierarchical manner
    UNITY OF COMMAND

    Ideally each subordinate


    should have only one
    superior
    DIFFERENTIATION OF
    TASKS
    • Differentiation by Function
    • Differentiation by Product
    • Differentiation by Location
    • Differentiation by Type of
    Customers
    MATRIX STRUCTURE
    A combination of the product and functional
    organizations usually created for executing
    a project which requires the skilled services
    of a functional man as well as the
    specialized knowledge of a product man
    INTEGRATION
    • Authority
    • Administration
    • Communication Network
    MANAGERIAL
    COMMUNICATION
    Guidelines for making verbal
    communication more effective

    • Use simple words and phrases


    • Use short and familiar words
    • Use personal pronouns
    • Give illustrations and examples
    • Use short sentences and paragraphs
    • Use active verbs
    • Economize on adjectives
    • Express thoughts logically and in a direct
    way
    • Avoid unnecessary words
    Use of Body Language
    Non-verbal actions that assist
    communication

    • Maintaining eye contact


    • Occasionally nodding the head in agreement
    • Smiling and showing animation
    • Leaning towards the speaker
    • Speaking at a moderate rate, in a quiet tone
    Non-verbal actions that impede
    communication

    • Looking or turning away from the speaker


    • Sneering or using other contemptuous gestures
    • Closing your eyes
    • Using an unpleasant tone of voice
    • Speaking too slow or too fast
    CHANNELS OF
    COMMUNICATION
    • Formal channels – are intentionally
    designed

    • Informal channels – develop of their own


    accord
    BARRIERS TO EFFECTIVE
    COMMUNICATION
    • Semantic Barriers

    • Psychological Barriers

    • Organizational Barriers
    MAKING COMMUNICATION
    EFFECTIVE
    • Use direct, simple language and avoid words
    which can have ambiguous meanings
    • Use face-to-face communication
    • Use feedback
    • Listen with understanding
    • Create constructive environment for the
    expression of ideas
    • Be careful about your non-verbal
    communication
    • Develop and use organizational structures
    which minimize the chances of filtering the
    communication

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