Professional Documents
Culture Documents
PART-B
GENERAL INTRODUCTION
The research is based on the “Strategy to Increase the Demand for Hyundai
motors Products and Services”. Why their competitor’s sales are more than Shree
Hyundai? How to manage our company to win from these competitors’?
Shree Hyundai’ working philosophy is particularly based on “Prepare employees for the
future developments with developments in their personality.” As competition is very
much intense hence the management is working hard for customer relationship to achieve
future business growth.
The main aim of management here is self development of employees. So that, they can be
empowered for the benefit of the organization and be able to take future responsibilities.
It starts with the joining of the employee in the organization. Initially, they have to work
under various departments till his/her probation period would be over. They have to start
their works from the ground level, so that they can understand the reality of the business
here. Daily reporting at the morning and the evening make them up to date with the
objectives and their future targets. The senior management knows that how they are
doing their work and in which way they have to be directed.
Shree Hyundai tries to find out the answer of 4 critical questions while doing its business;
D.Methodology:
The nature of the project work has been descriptive as no hypothesis, is taken
to be tested. Though the conclusions drawn could be taken as the hypothesis
and further tested by the research work undertaken in the relevant field. The
reason for choosing the descriptive research design is the fact the project report
has been primarily based upon the secondary sources of data and whose
authenticity could be assured of.
Primary sources
Secondary sources
Information was collected from secondary sources such as customer survey,
newspapers advertisements, Automobile newsletters, etc.
Beside these the use of Internet was also made in collecting relevant
information. The data collected from the above mentioned sources has been
• Loan fair.
E. Sampling :
• Population:
• Sample size:
The sample size shorted out from the population (universe set) is
100 nos. to draw the conclusion of the study.
F. Limitations of study:
Since the road to improvement is never ending, so this study also suffers from
certain limitations. Some of them are as follows:
• Because of illiteracy, it was a time consuming method in which
continuous guidance was required.
• Questionnaire method involves some uncertainty of response. Co-
operation on the part of informants, in some cases, was difficult to
presume.
• The project was limited to a period of 10 weeks and is done purely for the
academic purpose.
• It is possible that the information supplied by the informants may be
incorrect. So, the study may lack accuracy.
ANALYSIS / DESIGN:
The data given below was based on the questions which are asked during the
survey.
GRAPH No. 1: Showing the why people opt for a four wheeler:
Interpretation: The above graph reveals that 48% of the respondents opt four wheeler for
status,31% of respondents for the need on the regular bases,11% of the respondents opt for
comfort of service, and 10% of the respondents opt four wheeler for the style
Friends 12 12.0
Internet 10 10.0
Total 100 100.0
Interpretation: From the above graph shows that 33% of the respondents came to know of
Hyundai car through TV ads, 24% of the respondents through magazines,21% of the respondents
through the existing customers and 12% of respondents from friends,10% of respondents
through internet. The above graph explained that majority of respondents are TV ads and
Magazines.
WORST 0 0%
POOREST 0 0%
TOTAL 100 100%
Interpretation:
The above graph reveals that best perception comes from 43%, 26% have good perception about
the Hyundai car and rest by 17% have ordinary ,14% have poor perception.
Interpretation: The above graph showing the standard of Hyundai cars.12% customers says the
standard is excellent, 32% says better, 23% says good standard, 8% no gave any comment on
Q.5.: On the basis of price and feature comparison, is Hyundai Motors economical?
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Table. No.5: Showing is Hyundai cars are economical according to its price and features:
GRAPH No. 5: Showing is Hyundai cars are economical according to its price and features:
Interpretation: The above graph showing is Hyundai cars is economical. 20% of public is
extremely agreed with this statement, 30% is highly agreed, 25% is agreed and rest of peoples
answer is negative.
Q.6. What is your perception about the maintenance cost of Hyundai cars?
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Table No.6: Showing Customers Perception about the Maintenance Cost of Hyundai :
Economical 23 23%
Trendy 39 39%
Safety 5 5%
Etc 3 3%
GRAPH No. 6: Showing Customers Perception about the Maintenance Cost of Hyundai :
Interpretation: Here 30% customer’s says maintenance cost is under customer strength, 23%
says it is economical, 39% says trendy, rest of customers says safety and others.
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Interpretation: 30% people like Hyundai cars due to luxurity, 20% due to price, 20% due to
safety and rest due to style & trend and rest of others.
Q.8. For passenger segment, which is the highly considerable competitor for Hyundai
Motors?
Interpretation: Most of public’s perception about competition was, Maruti is the big competitor
of Hyundai, rest of companies has little competition due to the model of cars, Hyundai is only
Q.9. In term of new designs of car, what is the status of Hyundai motors?
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Interpretation: Above graph showing the performance of Hyundai’s new car design.
17% public says its new models are excellent performance, 47% says better and 21% says good
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Q.10. How would you rate Hyundai Motors on the following parameter?
Interpretation:
The ratings that 29% of strongly agree and 10% disagree , 12% say strongly disagree and
Q.11. Are you aware of the following facilities provided by Hyundai motors?
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Interpretation:
The figure showing only 59% people are know about the offers and facilities of the Shree
Hyundai Santro Maruti Suzuki Tata Indica V2 DLE Fiat Palio Stile 1.1
Xing GLS Wagon R LX – BS III SLE
General
Features
Price (Ex-
Showroom Rs. 3,68,889 Rs. 3,24,769 Rs. 3,13,553 Rs. 3,63,367
Mumbai)
Hyundai Santro Maruti Suzuki Wagon Tata Indica V2 DLE- BS Fiat Palio Stile 1.1
Features
Xing GLS R LX III SLE
Air Conditioner
Power Windows
Power Steering
Anti-Lock
Braking System
Leather Seats
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CD Player
Specs
Overall Length
3565 3520 3675 3827
(mm)
Overall Width
1525 1475 1665 1620
(mm)
Overall Height
1590 1660 1485 1440
(mm)
Kerb Weight
854 825 995 990
(kg)
Seating Capacity
5 5 5 5
(person)
No of Doors 5 5 5 5
Displacement
1086 1061 1405 1108
(cc)
Power
63@5500 64@6200 54@5500 57@5250
(PS@rpm)
Torque( Nm@rp
89@3000 84@3500 83@2500 92@2750
m)
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Transmission
Manual Manual Manual Manual
Type
Gears 5 5 5 5
Minimum
Turning Radius 4.4 4.6 4.9 5.1
(meter)
Tyres 155/70 R13 155/80 R13 165/65 R13 Radial 165/80 R13
Wheel Base
2380 2360 2400 2373
(mm)
Ground
165 165 170 170
Clearance (mm)
Front Track
1315 1295 1415
(mm)
Front Legroom
1080 985 1290
(mm)
Rear Legroom
800 890 970 830
(mm)
Boot Space
218 217 260
(liter)
Gross Vehicle
1250
Weight (kg)
Fuel Economy
20
Mileage
Highway 20.1 17 17.4 15.6
(km/liter)
Mileage City
16.8 12 12.7 11.4
(km/liter)
Mileage Overall
17.6 13 13.64 12.24
(km/liter)
Capacities
Seating Capacity
5 5 5 5
(person)
Fuel Tank
35 35 37 47
Capacity (liter)
No of Doors 5 5 5 5
Performance
Maximum Speed
141 145 135 131
(kmph)
0-100kmph
16.9 17.4 25.7 21
(seconds)
1/4 Mile
20.6 21.2 22.6 20.5
(seconds)
100kmph-0
72.3 51.6
Braking (meters)
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80kmph-0
55.2 36.6 33
Braking (meters)
Engine
Displacement
1086 1061 1405 1108
(cc)
Valve
SOHC DOHC SOHC
Mechanism
Stroke (mm) 77 72 72
Compression
8.9 9 22 9.6
Ratio
No of Cylinders
4 4 4 4
(cylinder)
Cylinder
Inline Inline Inline Inline
Configuration
Valves per
3 4 2 2
Cylender (valve)
Distributorless
Ignition Type Ignition System
(DLI)
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Block Head
Aluminium
Material
Electronic Multipoint
Fuel System MPFI MPFI with 32 bit
microprocessor
Transmission
Transmission
Manual Manual Manual Manual
Type
Gears 5 5 5 5
Final Reduction
3.86
Gear Ratio
Suspensions
Independent Wheel,
McPherson Sturt with Independent, wish Bone McPherson type with
Front McPherson Sturt
torsion type roll type, with McPherson lower wishbone
Suspension with Stabilizer bar
control device Sturt, Antiroll bar anchored to cross
member, coil spring
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Steering
Minimum
Turning Radius 4.4 4.6 4.9 5.1
(meter)
Brakes
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Exterior
As we can see from the available data, Unique Selling Points can be created for Santro xing. The
points could be created from the following aspects;
b. Only in Santro, we will find A, B & C pillar trims, which shows interior
more luxury.
d. The actual selling point would be Santro mileage capacity, which is the
highest as compared to competitors. And our Indian customers are very
much keen about this factor.
e. Power and torque is highest for the Santro, which makes it lucrative option
for thrill lovers.
f. Ground clearance is highest for Santro, which is very much suitable for
Indian roads.
g. For only Santro, we are having rack and pinion steering with power
assisted while others are having either rack and pinion or power steering.
h. Only for Santro, we are having ABS, which makes it suitable for each and
every type of road condition.
The biggest challenge for every marketer is that “Customers could not be satisfied
absolutely; this is organization people responsibility to convince the customer to purchase
our product”. To be compatible in these described situations we have to follow the e master
word for every organization to compete with rivals – “Feel that we all are members of the
family in this organization and we will help to each other as a family member”.
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1. Customers are always demanding, but they don’t have to loose their patients, because
customer is the God for us. If they are creating problems, then also we have to clear all
matters with smile and patients. Make them understand fully that what are the problems
and available solutions for that problem.
2. They are not here to provide comparisons. They have to provide test drive to those
customers only which seem to be the competent customers.
3. They have to make their customers understand about their own need and available
options to satisfy their needs. Customers should be known that money discount is not as
important as their personal satisfaction.
4. They have to integrate the operations of our all departments, so that each and every
department can help in operation of every department and understand other department’s
work.
5. Each and every employee should be having working knowledge of each and every
department, hence job rotation is better option for this.
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6. The management has to understand personal needs of the sales and marketing people,
hence weekly get to gather with top management should be there about technical and
personal problems for the employees where everyone would be free to express his/her
thoughts.
7. When they should be having first meeting with customer, initially they have to make
them understand about financial conditions for available banking and non banking
companies. Then after they have to give them plan for financial.
8. They should be having one printed information about all formalities for the finance and it
should be given to the customer so that it would be helpful to the customer while
summing up documents for finance.
9. The customers who are having discontinued banking operations they should be given
support by making alliance with related banks, so that it would be easy for the customers
to get loan.
10. Executives may have to check that all documents they are sending to the department.
11. All relevant information should be same for all sections and absolute.
12. First of all, they have to provide one more employee to the exchange department. Hence,
when Mr. R.K. Singh(corporate and exchange dept) would not be free then he can
manage the deal.
13. Customers will not understand the technicality and market conditions hence we have to
make them understand that what they are getting that would be the best in the condition.
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SUGGESTIONS:
Aggressive Ad Campaign:
Attractive schemes:
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CONCLUSION:
The report has highlighted the importance of providing the highest customer
satisfaction and how it affects the sales. Though in the month of December, the sales
were down, by developing competitive strategies and by delivering high class products
and services, Popular Vehicles and Services were able to keep their sales momentum.
The report emphasizes the importance of customer loyalty to develop the business.
The study which we conducted on the Four wheeler automobile sector is a very
important topic of automobile sector.
modern technology in their bikes, they have a good market share in India, many of
Automobile companies like Maruti Suzuki, Tata Motors, M&M, Fiat, Ford, etc are also
giving large competition.
Hyundai Motors has managed to achieve this because its strong brand image and
proven product quality underpinned the performance growth in recent years. Apart from
the strong brand "Santro" the company's performance across the spectrum of the
Passenger car market helped it exploit the growing demand for 5-stroke Cars.
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