We, Varun Chhibber, Sania Zehra and Manisha Chakravarty, are students of the Lal Bahadur

Shastri Institute of Management. We are conducting a survey on the Hospitality Industry in

Delhi as a part of our academic project. Kindly provide us with your valuable inputs. Your
candid responses will help facilitate our research.

Thank you.

Varun Chhibber

Sania Zehra

Manisha Chakravarty

LAL BAHADUR SHASTRI INSTITUTE OF MANAGEMENT, DELHI

What steps has your hotel taken in view of the Commonwealth Games 2010. Mark your
responses against each of the following parameters:

• Capacity Building

 Has there been an increase in the no. of rooms? Yes No

 If Yes, By How much percentage of the original? (percentage)

<10 10-20 20-30 30-40 40-50 >50

 Does the hotel have a provision of allotting a room to more than one guests at a time?

Yes No

 Does the hotel plan to have any such arrangement during the CWG?

Yes No Can’t say

 Will the tourists be allowed to go for an extension of their stay?

Yes No Can’t say

If yes, is the provision for extension subject to certain conditions?

__________________________________________________________________________

• Pricing of rooms during CWG

v. High High Normal Low v. Low

• Services

 New services are being added Yes No

 What kind ___________________________________________________________

 Old services are being overhauled Yes No

How? _______________________________________________________________

 New tie-ups to provide additional services (Eg. Medical tourism, Pick & drop,etc.)

Yes No

 Any services assisting the tourists with travel and tourism (Travel desks, etc.)

________________________________________________________________________

• Cultural diversity

 How will cultural diversity be managed?

_________________________________________________________________________

 How are the following services being overhauled to cater to the different tastes of tourists
from different parts of the world :

Food ____________________________________________________________________

Entertainment ______________________________________________________________

 Security ___________________________________________________________________

 How will the communication barriers be overcome __________________________________

• Degree of customization

 How much is the scope in your hotel? ________________________________________

 How is the decision regarding customization evaluated? _____________________________

• Marketing

 Considering that demand outstrips supply, how is the marketing (if any) being done?

__________________________________________________________________________

• Staffing & Manpower

 Changes in staff
________________________________________________________________________

 New recruitments
_______________________________________________________________________