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Raja Pratap Pedapudi

Home No: 02 8065 0624


Mobile NO:0404645589
Email Id:rajapratappedapudi@gmail.com

Objective:

To achieve a responsible position with in a reputable establishment where my experience


and skills will be utilized. I have good experience in supervision and managing a team.

Career Achievements:

• More than five years experience in exceptional customer service, well-built


motivational and leadership skills, demonstrated ability to quickly build
relationships and have proven time management ability.
• Have excellent communication skills, presentation standards, achievement of
safety measures and all objectives on HSE plan and as well as ability to leading
and managing a team of people.
• Known for positive mental attitude, professionalism, establish trust, commitment
to excellence and proven ability to interact and communicate effectively with
customers, senior management, contractors and stock representatives.
• Got 100% in Mystery Shopper Results every time
• Gained more customers by up-selling the car wash deals, periodic and permanent
promotions in Hornsby, Narrabeen and lane cove north NSW.
• Achieved forecourt champion award with Store Manager in national level
competition from Chatswood, NSW.

Employment History:

March 2010-Present: Customer Service Representative


Coles Express, Hornsby, NSW

Responsibilities
• Console and Customer Service Etiquette.
• Keeping general area, pumps, air & water and car wash neat and tidy in the
forecourt.
• Following Merchandise basics and promotions with snacks & confectionary, ridges
& chillers ,newsagency areas and etc.,
• Processing returns & voids, Fly Buys cards, drive off payments/losses and Ghost
sales.
• Entering dips in SIU, processing Gas Exchange bottles, trailer hire payments and
Phone cards & OTC machine.
• Starting and closing shift; processing pay-ins, cash drops, adjusting the Till, fuel
price changes and fuel delivery
• House keeping by following the store cleaning roster.

Aug 2009-Feb 2010: Customer Service Representative


Coles Express, Thornleigh, NSW

Responsibilities

• Keep forecourt, shop and console neat and tidy.


• Customer service, cash handling and Ordering & organising the stock.
• Maintain store and stock in impeccable condition
• Improve shop sales by serving customers and convert to sales.
• Assist Team Members with gondola ends, general displays and counter box
promotions for special promotions.

Oct 2008-July 2009: Customer Service Representative


Coles Express, Forster, NSW

Responsibilities
• Responsible for customer service and retail standards.
• Cash handling and stock handling
• House keeping
• Sound understanding of retail selling principles.
• Excellent customer service by meeting customer needs every time through role
modelling to the team at all times and managing customer enquiries.

May 2008-Sept 2008: Assistant manager


Coles Express, Chatswood, NSW

Responsibilities

• Establish sales goals, Stock management and processing WTK.


• Doing Security test, Cash management and preparing mail bags every week.
• Liaise with suppliers to confirm and verify shipments
• Working with the Site Manager and Team Members to ensure excellent
execution every time of HR policies and procedures including Equal Employment
Opportunity, Code of Conduct and core values.
• Support the Site Manager by monitoring and maintaining specified business
controls that may include day books, cash, credit, processing of shift media,
processing of fuels discount dockets and asset management.
• Effective communication to all site Team Members using Site diaries,
Communications folder and notice board.

Dec 2007-April 2008: Assistant manager


Coles Express, Lane cove North, NSW
Responsibilities
• Customer service and retail standards.
• Processing WTK, Team Member Performance and PMTDR Scorecard Navigator.
• Checking Register/Credit Card/Banking Variances.
• Maintaining Merchandise Spoilage at or below target, 100% completion of stock
takes to agreed schedule, stock take Losses at or below target and reduction Out
of Stocks.
• Reduction in Drive Offs by monitoring and maintaining adherence to all security
policies and procedures.
• Support and assist Store Manager in decision making by recognising issues,
problems or opportunities beyond key accountabilities criteria.

Aug 2007-Nov 2007: Assistant manager


Coles Express, Narrabeen, NSW

Responsibilities
• Customer service, cash handling and ordering change from armguard and lead
Team.
• Security testing, armguard, stock management and processing HR process every
week.
• Train all Team Members in relevant Safe Work Practices and HSE training
programs.
• Contribute ideas to improve existing practices and procedures and supports the
implementation of new business initiatives.
• Set a goal to Increase customer count, shop sales and express extras by up-selling
periodic and permanent deals.

June 2005-July 2007: Customer Service Representative


Coles Express, Narrabeen, NSW

Responsibilities

• Customer service, cash handling and Ordering & organising the stock.
• Maintain store and stock in impeccable condition
• Improve shop sales by serving customers and convert to sales.
• Assist Team Members with gondola ends, general displays and counter box
promotions for special promotions.
• Keep forcourt, shop and console neat and tidy.

Education and Certification:

University of Southern Queensland, NSW


• MBA Program, 2003-2005
Jawaharlal Nehru Technological University, Hyderabad, India

• Bachelor of Technology in Computer Science and Engineering,1999-2003


References:

Rajesh Boppanna Peter Hanna


Store Manager Store Manager
Hornsby, NSW Greenacre, NSW
Ph: 02 94766609 Ph: 02 97421355

Lee Harris danielle


Store Manager Store Manager
Forster, NSW Thornleigh, NSW
Ph: 65559506 Ph: 94842100

Jatin Chopra
Store Manager
Carlingford West
286-288,pennanthills Rd,
Ph: 98711377

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