Conflict Management

By:
Brandon Hensley
Nick Pierce
Gaurav Patel
 Types of Conflict

• Personal/Relationship

• Internal/Self

• Professional/Work Place
 Conflict Management

• Define Conflict
• Examine Possible Solutions
• Test Solution
• Evaluate Solution
• Accept or Reject Solution
 Personal Conflict Hot Spots
• Who is in Charge
• Distrust
• (Un)Equality
• Demand vs. Withdrawl
• Rules and Behavior
• Personal Flaws
• Intimacy Issues
• Personal Distance
• Social Issues
“If the only tool you have is a
hammer, you will treat every
situation that you encounter as a
nail” Abraham Maslow
As Good As it Gets
Columbia-Tristar 1997
Self-Conflict
 Self-Conflict

• Three Types of Intrapersonal Conflict:

– Approach-Approach Conflict

– Approach-Avoidance Conflict

– Avoidance-Avoidance Conflict
 Self-Report

• Accessibility and Organization

• Number of Expectations

• Individual and Developmental Differences

 Liar Liar
Universal City Studios
1997
Professional Conflicts
Behavior which create Conflicts

• Condescending and demeaning comments

• Overruling decisions
• Disrupting meetings
• Giving silent treatment to others
• Ignoring people
• Not giving credit where credit is due
• Giving dirty looks or negative eye contact
 Causes for Poor Behaviors

• Overwork
• Stress
• Environment
 Solutions for Preventing
Conflicts at Workplace
• Check all references
• Do not make excuses
• Vary the workload for the individuals
• Rotate people on assignments
 Office Space
Twentieth Century FOX
1999