Management

in the

Disruptive Age
Teach to test Teach to quest

Obedience as key virtue Initiative as key virtue

Think multiple choice Think individual choice

School as factory with focus School as studio with focus

on units on uniqueness

Focus on similarities. Focus on difference.

Many tasks. A series of cross over
assignments.
A job A performance

A job for life A life full of job

Mind my rank Mind my ability to contribute

Here today, Here tomorrow Here today, Reconfigured

tomorrow

Performs “tasks” as Creates WOW projects as

requested. inspired.
People are important People are everything

Hire to “fill a position” Hire to position a company

for greatness.

A secure job with potential A great place to work

for advancement

Minimize payroll…and hires Hires superstars… and pay

accordingly. accordingly.
Turning as docile workers Building up creative talents.

Workers (interchangeable Talent (indispensable

parts) partners)

Employees Talents

Boss driven Project driven

Minimize expenses. Maximize value added.

We are proud of being close We are proudly at one with
to our customers. our customers.

Deals with one of your needs. Helps define who you are.

Products & services Experiences & solutions

We (producers) rule. They (customers) rule.

Agrees with your wallet. Agrees with your psyche.

Selling to customers Tempting customers

Transaction. Relationship.
You get what you pay for You are surprised &
delighted at every turn.
Hierarchy reigns Talent rules.

Enervates employees. Energizes performers.

Hire “competitive” types. Fire non communicative

types.
Things done well. Things not thought possible.

Command & control. Connect and cajole.

Issuing orders. Asking questions.

Rules. Relationship.