City and Guilds 0405

International Handbook
2004-2005
Subjects, awards and services
Publications and enquiries
City & Guilds publications are available from
Publications Sales
City & Guilds
1 Giltspur Street
London
EC1A 9DD
T +44 (0)20 7294 2850
F +44 (0)20 7294 2400
General information about City & Guilds is available on our website

www.cityandguilds.com or may be obtained from Customer Relations
at the above address, or by telephoning 020 7294 2800,or by e-mailing
international@city-and-guilds.co.uk.
Equal opportunities
City & Guilds fully supports the principle of equal opportunities and we are
committed to satisfying this principle in all our activities and published material.
A copy of our Equal Opportunities Policy statement ‘Access to assessment’ is

available on our website or from Customer Relations.
Every effort has been made to ensure that the information contained in this
publication is true and correct at the time of going to press. However, City & Guilds’
products and services are subject to continuous development and improvement
and the right is reserved to change products and services from time to time.
City & Guilds cannot accept liability for loss or damage arising from the use of
information in this publication.
©2004 The City and Guilds of London Institute. All rights reserved.
City & Guilds is a trademark of the City and Guilds of London Institute.
1 Giltspur Street
London
EC1A 9DD
T +44 (0)20 7294 2468
F +44 (0)20 7294 2400
www.cityandguilds.com
International Handbook
2004-2005
Subjects, awards and services
03.04/F00040327/ST83496
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Contents
05 Introduction
05 Roles and responsibilities of City & Guilds
06 Suitable candidates and pre-requisites
06 Obtaining approval
06 Practical assessments
06 Customised services
06 Assessment entries
07 Recognition
07 Equal opportunities
07 International Vocational Qualifications
08 City & Guilds International awards
11 International branch offices
18 Subjects and awards
(Please refer to index for numerical and alphabetical lists of subjects)
89 City & Guilds subjects in numerical index
91 City & Guilds subjects in alphabetical index
93 City & Guilds Pitman Qualifications subjects in numerical order
94 City & Guilds Pitman Qualifications subjects in alphabetical order
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Introduction
City & Guilds offers unrivalled expertise in providing qualifications that are
recognised worldwide as hallmarks of achievement of skills and competences.
The information contained in this handbook is designed to help education and
training establishments. It provides an outline of services provided and information
regarding the programmes (qualifications) for which certification is available. Please
note that it does not replace the detailed regulations contained in the City & Guilds
International Directory of Examinations and Assessments, nor does it replace
detailed information contained in individual syllabus booklets, each of which should
be used alongside this handbook.
Roles and services of City & Guilds

City and Guilds of London Institute is an independent organisation operating under
Royal Charter. It is a non-profit-making body with an income derived mainly from the
examination entry fees paid by candidates.
It is called the City & Guilds of London Institute because it was founded and financed
initially by the City of London and its Livery Companies. It very soon, however,
supported local and regional developments and services which are today provided
in over 100 countries. City & Guilds International is dedicated to providing the
specific products and services required by our international customers. It is
organised into a number of departments, covering both City & Guilds and City &
Guilds Pitman Qualifications products: product development, market development
and support, assessment and operations. In order to support our operations we
have a number of branch offices, agents and representatives throughout the world.
City & Guilds offers a range of qualifications (known as programmes) in vocational

and general subjects. The qualifications developed by City & Guilds are designed to
provide a combination of practical experience and theoretical knowledge. They are
therefore recognised by employers as evidence that the holder has the right skills to
do a particular job, yet equally they provide a route to further and higher education
and training. Since 1995 the International Product Development team has been
producing IVQs, a range of international vocational qualifications specifically
designed for our overseas customers.
Certificates, diplomas and advanced diplomas are awarded to candidates who have
been successful in all the units of an assessment (examination) at a particular level.
Certificates of Unit Credit record success in a component of an assessment.
City & Guilds does not itself provide training or education courses, nor does it always
specify lengths of study preparation. It awards certificates, diplomas or advanced
diplomas for achievement, not attendance on courses. Colleges or other education
or training establishments (known as ‘centres’) will enter candidates for assessment
when they are deemed to be ready.
International Handbook 2004-2005 – Subjects, awards and services 05

Suitable candidates and pre-requisites
The selection of students is at the discretion of the centre and according to any
pre-requisites, where they exist, as outlined in the programme syllabus. There are
no age limits restricting entry for assessments.
Practical assessments
For certain qualifications, practical tests, coursework or project assessments are
included. Such assessments may be offered only at those centres where adequate
practical facilities, including machinery, tools and equipment, together with
appropriate materials, are readily available.
To obtain approval please refer to ‘Centre Guide – Delivering International

Qualifications’. This publication provides step by step guidance on applying to
become a City & Guilds centre, including examples of how you can show us that you
will be able to meet our approval criteria. It includes copies of the appropriate forms
with detailed guidance on how to complete them and where to send them.
Obtaining approval
Centres outside the UK wishing to offer a particular programme must apply for and
receive approval before starting any provision.
To obtain approval to run a course leading to a City & Guilds qualification, the centre
will need to complete an application form and provide assurances (and possibly
details) regarding suitability of the proposed teaching staff and their qualifications,
existing accommodation, workshop facilities, equipment and tools. Application
forms are available from City & Guilds local representatives.
Customised services
In addition to offering a large portfolio of work-related qualifications, City & Guilds
International offers a unique service to clients who have specific assessment and/or
certification needs. Customised Services provides one-off or ongoing consultancy
advice on such areas as standards setting, assessment design, recognitions,
accreditation systems, benchmarking or even producing a completely new
qualification to meet the specific needs of a client.
Customised awards have been developed for a variety of clients ranging from large
multi-national organisations to training companies and college consortia. If you
would like to find out more about this service we would be happy to hear from you.
Assessment entries
Please note that all entries for a City & Guilds assessment must be made through an
approved City & Guilds examination centre.
06 International Handbook 2004-2005 – Subjects, awards and services

Recognition
Certificates, diplomas and advanced diplomas awarded by City & Guilds are accepted
throughout the world as evidence of skills and knowledge certificated to UK standards.
Furthermore, a growing number of educational institutions and professional bodies
have formally recognised achievement of certain City & Guilds qualifications as
meeting entry requirements and enabling exemption from some examinations.
Equal Opportunities
As an international examination and awarding body, City & Guilds is responsible for
ensuring that all candidates entered for assessment under the provision of its
programmes are treated fairly and on an equal basis. City & Guilds fully supports the
principles of equal opportunities and is committed to satisfying these principles in all
its activities and in its published material. City & Guilds will seek to ensure avoidance
of inequality in formulating its programmes and assessment techniques, in
operating its procedures and in producing its materials. For a copy of the Equal
Opportunities policy statement contact Corporate Communications, City & Guilds, 1
Giltspur Street, London EC1A 9DD.
International Vocational Qualifications

In addition to the wide range of City & Guilds programmes available from the
Institute’s UK portfolio, the International Product Development team are producing
a range of programmes specifically developed to meet the subject experience of
global customers.
IVQs currently available:

• 1100 Skills Certificate in Health and Safety
• 1104 Awards in Teaching and Training
• 1121 Retailing
• 1122 Awards in Hairdressing
• 1123 Awards in Beauty Therapy
• 1155 Engineering Skills
• 2565 Technician Awards in Engineering
• 2730 Telecommunication Systems
• 3905 Motor Vehicle Engineering
• 4410 Sales and Marketing
• 4867 International Tourism
• 6161 Construction Industry
• 6165 Construction Industry Technician
• 7065/6/7/8 Hospitality & Catering (Revised Syllabus)
• 7235 Applied Information Technology
• 8030 (2000) Electrical and Electronic Engineering

City & Guilds International awards
Progressive structure
City & Guilds provides certification in many occupational areas at several levels
within its progressive structure of awards. Each level can be obtained through
successful performance in competency and/or theory assessments.
Throughout this Handbook, the levels quoted refer to the levels outlined below:
City & Guilds

Level Qualification/Programme
7 Fellowship (FCGI) The highest level of technological and
managerial experience.
6 Membership (MCGI) Professional or managerial status, at the level of
Master’s degree.
5 Graduateship (GCGI)/ Requires the ability to master and apply complex
Associateship (ACGI)*, principles and techniques in a variety of contexts and
NVQ5 to assume significant responsibility for human and
plant resources, at the level of first degree.
4 Full Technological Diploma Demands specialist or technical expertise and the
(FTD), Full Technological ability to undertake professional work, at the level
Certificate (FTC), of Master Craftsman in Europe.
Advanced Technician Diploma,
(IVQ), Licentiateship (LCGI),
NVQ4
3 Technician Diploma, (IVQ), Denotes skilled work of a complex nature and the
Advanced Vocational Diploma, ability to undertake a supervisory role.
(IVQ), Vocational (non NVQ/IVQ) Level 3
NVQ3
2 Technician Certificate, (IVQ), Recognises competence in a more demanding
Vocational Diploma (IVQ), range of activities which require a degree of
Vocational (non NVQ/IVQ) Level 2, individual responsibility.
NVQ2
1 Vocational Certificate (IVQ), Indicates the ability to perform basic or routine
Vocational (non NVQ/IVQ) Level 1, activities which provide the broad foundation
NVQ1 for progression.
The Full Technological Diploma

The Full Technological Diploma (FTD) is available to those who fulfill the
following criteria:
Candidates should:
• be at least 21 years of age
• be able to provide a documented period of two years work experience
• hold appropriate City & Guilds Technician Diploma and Advanced Technician Diploma.

Currently, FTDs are available in the following programmes:
• Technician Awards in Engineering (2565)
• Telecommunications Systems (2730)
• Electrical and Electronic Engineering Technician (8030) and (8030-2000)
• Motor Vehicle Engineering (3905)
• Applied Information Technology (7235)
• Technician Awards in the Construction Industry (6165)
Recognition of this award for the purposes of entry into further and higher education
and membership of professional associations is currently under negotiation.
Applying for the Full Technological Diploma

Candidates who wish to obtain the FTD must apply to the International Operations
Department. All applications must be accompanied by the appropriate fee as
specified. If the application is unsuccessful, the fee will be refunded, less a deduction
to cover administrative costs.
The Licentiateship (LCGI)

The Licentiateship of the City and Guilds of London Institute is awarded to recognise
achievement in industry, commerce and the public services. Candidates need to
provide evidence of
• a specific vocational qualification at level 2 and level 3 or its equivalent
• a Career Extension qualification, or experience (as specified by City & Guilds)
• five years’ relevant work experience
Alternatively, candidates are eligible to apply if they:

• have been awarded an NVQ at level 4 (or groups of NVQ units) approved by
City & Guilds for the award of the LCGI
• can provide evidence of a specified period of employment.
Centres can also gain the award through universities or other centres authorised by
City & Guilds. This may be through the NVQ route or if they have
• successfully completed at least six terms or four semesters of a first degree
course at a recognised European university, or an equivalent course (eg Higher
National Diploma)
• have evidence of appropriate work experience or assessed training.
There are currently over 50 industry specific routes to the Licentiateship. For more
details about the requirements for specific industries, application forms, a list of
organisations with delegated authority and information about recent developments,
please contact Senior Awards, 1 Giltspur Street, London EC1A 9DD.

Role of City & Guilds Pitman Qualifications
City & Guilds Pitman Qualifications (formally known as Pitman Qualifications) is part
of the City & Guilds group of companies and offers internationally recognised
qualifications for the office environment. The qualifications are recognised world-
wide by employers, governments and professional bodies as a guarantee of high
quality training. Because exam dates can often be restrictive our examinations are
on demand which means that centres are able to choose when the exams take place.
All we ask is that you let us know at least six weeks prior to the exam date (contact
your local branch for more information).
The range of awards are listed below and each is available at a number of levels:
Information Technology
• Visual Presentations
• Graphic Design and Document Presentation
• Desktop Publishing
• Spreadsheet Processing Techniques
• Practical Data Processing
• Word Processing Techniques
• Text Production Skills
• Keyboarding
English for Speakers of Other Languages

• International English for Speakers of Other Languages
• International Spoken English for Speakers of Other Languages
• Young Learners English for Speakers of Other Languages
• Young Learners Spoken English for Speakers of Other Languages
• Spoken English Test for Business
• Spoken English Test for Teachers
• English for Business Communications
• English for Office Skills
• Access Certificate in English Language Teaching
Office Skills
• Administration and Secretarial Procedures
• Business Studies
• Office Procedures
Numeracy and Accounts

• Accounting
• Book-Keeping and Accounts
• Commercial Numeracy
• Computerised Accounts
• Cost and Management Accounts
Please note there is a separate approval procedure for City & Guilds Pitman
Qualifications awards.

International branch offices
China branch office

Areas of responsibility
Mainland China
Country Director
Unit 1807-1808
Shanghai Kerry Centre
1515 Nanjing Road (West)
Shanghai 200 040
PEOPLES REPUBLIC OF CHINA
T +86 216 5298 6611
F +86 216 5298 5899
E info@city-and-guilds.com.cn
Eastern Africa branch office

Kenya, Mauritius, Seychelles, Tanzania, Uganda,
Country Director
Sir Isaac Pitman Ltd
4th Floor, IPS Building
Kimathi Street
Nairobi 00100
KENYA
T +2542 223992 / 317012
F +2542 228358
E enquiries@city-and-guilds-intl.org
Eastern Europe branch office

Croatia, Czech Republic, Hungary, Italy, Poland, Romania,
Russia, Serbia and Montenegro, Slovakia, Slovenia, Ukraine,
Country Director
Pitman Qualifications
H-1071 Budapest
54 Dembinszky St
HUNGARY
T +361 413 1301
F +361 413 1302
E info@pitman.hu

Malaysia and the South East Asia branch office
Brunei, Indonesia, Malaysia, Myanmar,
Philippines, Singapore, Thailand, Vietnam,
Country Director
Pitman (Malaysia) Sdn Bhd
Lot 3.03 Level 3
Bangunan TH, Uptown 3
No 3 Jalan SS21/39
Damansara utama
47400 Petaling Jaya
Selangor Darul Ehsan
MALAYSIA
T +00 603 7955 5461
F +00 603 7955 5403
E cgipit@po.jaring.my
Southern Africa branch office

Botswana, Lesotho, Malawai, Namibia, South Africa,
Swaziland, Zambia, Zimbabwe
Country Director
Pitman Qualifications
Private Bag X12
Parkview 2122
Johannesburg
SOUTH AFRICA
T +2711 482 3680/1/2
F +2711 726 3585
E pitman@cguilds.co.za
Hong Kong branch office

Hong Kong, Macau, Japan, South Korea, Taiwan
Country Director
Sir Isaac Pitman Ltd
Room 1303-5, 13th Floor, Tai Yau Building,
181 Johnston Road,
Wanchai,
HONG KONG
T + 852 2832 5833
F + 852 2832 9961
E info@city-and-guilds.com.hk

South Asia branch office
Bangladesh, Bhutan, India, Nepal, Pakistan, Sri Lanka
Country Director
City & Guilds (South Asia) Pvt Ltd
1st Floor Unit 202
Tower A
Signature Towers
South City – 1
Gurgaon Haryana 122001
INDIA
T +91 124 508 3920/21
F +91 124 508 3928
E indianorth@city-and-guilds.co.uk
Representatives:
ARGENTINA:
Silvina Requejo
37 Warren Road School of English
Rosario 531
Buenos Aires 1424
Argentina
T +5411 49010967
F +5411 49033675
E 37warrenroad@ciudad.com.ar
BRAZIL:
Sao Paulo
Marina Racey
R. Breves 693 Chacara
Monte Alegre
CEP 04645-001
Sao Paulo
Brazil
T +5511 56438829
F +5511 56438829
E marinar@pitmanqualifications.com

States of Santa Catarina & Parana
Sandra Gavinho
Rua Conselheiro Carrão, 181 apto 52
Juvevê
80046-130
Curitiba – PR
Brazil
T +5541 254 3263
E sandrag@pitmanquaIifications.com
CROATIA
Damir Klemencic
City & Guilds Pitman Qualifications
Tuskanac 12
10000 Zagreb
Croatia
T +385 1 4834 525
M +385 98 385 559
F +385 1 4834 747
E damir.klemencic@nlp.com.hr
CZECH REPUBLIC
Helena Srutkova
Na Zvoni c̆ce 1015/34
147 00 Praha 4 – Podoli
Czech Republic
T +420 244 463 799
M +420 777 244 919
E helena.srutkova@volny.cz
GHANA & WEST AFRICA:

Kingsley Aseidu Korateng
Stadium Branch Post Office
PO Box SD33
Accra
Ghana
T +233 21230269
F +233 21230269
E westafrica@city-and-guilds.co.uk

GULF REGION
Amanda Kelleher
PO Box 60899
Dubai
UAE
T +971 4 390 2334
M +971 50 565 1623
E amanda@bc.kv.ae
INDIA:
Mumbai
Vinita Chakravarty
A2/603 Saket Complex
Thane (West) – 400 601
Maharastra
India
T +91 9820 139994
E indiawest@city-and-guilds.co.uk
Chennai
Vijay Nair
‘No 23, Josier Street’ Ground Floor
Nungambakkam
Chennai 600 034
India
T +91 44 2827 4827
E indiasouth@city-and-guilds.co.uk
Kolkata
Atul Singh
FE-21 Salt Lake City
Sector III
Kolkata 700 106
India
T +91 3323586571
E indiaeast@city-and-guilds.co.uk

SRI LANKA
Mufthy Hashim
Level 6, Access Towers
278 Union Place
Colombo 02
Sri Lanka
T +94 11 536 1427/8
F + 94 11 231 4941
E srilanka@city-and-guilds.co.uk
IRELAND:
Emer McManus
City & Guilds International
9 Clanwilliam Terrace
Dublin 2
Ireland
T +353(0)1 631 0200
M +353(0) 879 422 380
F +3531 (0)1 631 0210
E eire@city-and-guilds.co.uk
Peter Kerr
10 Ard-na-Veigh
Sligo Town
County Sligo
Ireland
T +353 (0)7151268
F +353 (0)7151268
E peterkerr@eircom.net
ITALY:
Nick Broom
Via degli Artisti 6
50132 Firenze (Fl)
Italy
T +39 0555 000222
M +39 3356774385
E n.broom@dada.it
Rosalind Hunter
Via G. Borsi, 18
20143 Milan
Italy
M +39 328 424 1081
E ottorsti@tin.it

JAMAICA
Marva Duncanson
Suite la, 21 Connolley Ave
Kingston 4
Jamaica
T +1 8769229460
E marvad@city-and-guilds.co.uk
LITHUANIA:
Jurga Katakinaite –
Jakubauskiene
Konstitucijos II, Room 28
LT – 2005 Vilnius
Lithuania
T +370 5272 4517
M +370 6153 3911
F +370 5272 4517
jurgak-j@city-and-guilds.lt
SLOVAKIA:
Ildiko Pathova
Bartokova 2
943 01 Sturovo
Slovakia
T +421 0905710036
E patho@nextra.sk
ZIMBABWE:
Thulisa Khosa
3rd Floor
Travel Plaza
Cnr Jorsiah Chinamora Ave
Mazare St
Avenues
Harare
M +263 913 43251
E thulisakhos@yahoo.co.uk

Subjects and awards
If you cannot find details of a subject in which you are interested, please contact
City & Guilds Customer Relations, 1 Giltspur Street, London EC1A 9DD United
Kingdom and you will be advised accordingly.
Please see the City & Guilds International Publications List for programme syllabuses
and support materials for each subject listed under Subjects and Awards.

The Institute of Leadership & Management (ILM)
The Institute of Leadership & Management (ILM) is a professional body which aims to
build leadership and management at the individual, team and organisational levels.
ILM provides managers in every sector and at every level with the active support they
need to advance in management. As part of the City & Guilds Group, ILM represents a
strategic initiative to support excellence in leadership and management. ILM has a
network of 2000 accredited Centres in the UK and internationally which are a
combination of private trainers, colleges, universities and companies running in-
house training programmes. These Centres are specialists in delivering our range of
programmes for existing and aspiring team leaders and managers.
Accredited Centres
To become accredited to offer ILM qualifications and awards, training providers are
required to present evidence on how they will meet the criteria for accredited Centres.
The timescale to accreditation depends upon the Centre, and this maybe as little as a
couple of weeks, or if the Centre has considerable amount of development work to
do, then it may take longer.
Professional Development Programmes for Managers

ILM offers widely respected career development programmes that provide a flexible
pathway for individuals to develop and enhance their careers. The programmes
focus on developing the practical knowledge and skills necessary for effective team
leading and management. ILM has developed a range of International Management
Qualifications (IMQs) specifically designed to meet the needs of the international
market, and these link directly to the ILM UK qualifications, although they have a
different structure and assessment process.
ILM International Management Qualifications*

Foundation Award in Management Principles
Certificate in Team Leading *
Certificate in Management *
Diploma in Management *
* Introductory versions of each level are also available.
Other ILM Qualifications

Leadership (From 2005)
Coaching and Mentoring at Levels 3, 4 and 5
Exploring Enterprise
Starting Your Own Business

Endorsed and Development Awards
These enable organisations to gain external validation and recognition for their own
leadership and/or management programmes which have been designed to support
their specific organisational needs and tailored to their internal systems and practices
Membership
ILM is also a Membership body which recognises, represents and rewards members
with an excellent range of benefits, specifically designed to support professional
development.

City & Guilds Awards
Agriculture
Tropical Agriculture (8100)

City & Guilds Level 2
Aim of programme:
A programme intended to meet the needs of both young, and more mature people.
There are three separate syllabuses covering agricultural principles, crop husbandry
and animal husbandry.
Syllabus areas:
• Principles of tropical agriculture
• Crop husbandry
• Animal husbandry
Method of assessment is by written paper available in June and practical qualifying

tests/oral examinations available through the year.
Note: This programme requires a Visiting Verifier.

Computing and information technology
Computer Aided Draughting and Design using AutoCAD

(4351) City & Guilds Level 1
Aim of programme:
This programme is produced in association with Autodesk, the producers of
AutoCAD. A candidate who satisfactorily completes this programme will have a
competence to use AutoCAD software for the production of a wide variety of
drawings. In particular, the programme aims to enable candidates to:
• acquire an ability to describe and use all the drawing commands
• produce drawings for a wide range of uses such as graphic design, architecture
and engineering
• edit existing drawings
• gain experience in the use of labels
• acquire an understanding of the potential use of blocks in the creation of
custom libraries.
Syllabus areas:
• Computer aided draughting and design
• Three-dimensional design
• Customisation and system management
• Auto LISP
• Using AutoCAD AEC in the Built Environment
Method of assessment is by written papers taken on demand as well as

practical assignments.

International Vocational Qualification
Applied Information Technology (7235)
City & Guilds Levels 1, 2, 3 and 4
Aim of programme:
This qualification in Information Technology reflects current training and employment
needs and specifically caters for the international market. The qualifications are
presented as a number of units and each specifies a specialist IT area.
Syllabus areas:
• Fundamentals of information technology
• Introduction to programming
• Organisations and application of information technology
• Introduction to software applications
• Information processing theory 1
• Programming
• Computer architecture
• Data communications and networks
• Mathematical techniques for computing
• Project: designing, developing and implementing a computer programme
• Systems analysis
• Systems design
• Relational database methods
• Business organisations and human resources
• Software engineering
• Marketing
• Microcomputer systems and windows operations
• Word processing
• Database methods
• Spreadsheet methods
• Software applications theory 1
• Advanced word processing
• Advanced database methods
• Advanced spreadsheet methods
• Business communications and IT systems in organisations
• Project: developing and implementing systems

Method of assessment is by written papers in June and December each year.
Coursework assessments are applied to components of the

Certificate in Software Applications
Diploma in Software Applications
Technician Certificate in Information Processing
Technician Diploma in Information Processing
Advanced Technician Diploma in Information Processing
Advanced Technician Diploma in Business Information Technology
Note: The Full Technological Diploma (FTD) is available to those who successfully
complete this programme. Candidates applying for the FTD should
• be able to provide a documented period of two years relevant work experience
• hold appropriate Technician Diploma and Advanced Technician Diploma qualifications.
Note: This programme requires a Visiting Verifier

e-QuaIs 7262
Aim of programme:
e-Quals is a new suite of IT qualifications for computer users and IT professionals.
The qualification is based on wide-ranging research into what employers really need,
combining practical tasks with the principles behind them.
It gives you the flexibility to choose topics which really suit your needs, your abilities
and your career objectives.
Employers are looking for people with hands-on skills as well as a good
understanding of underlying theory.
e-Quals will give you:

• relevant and up to date computer skills
• increased IT confidence
• improved job prospects
• internationally recognised proof of your IT skills
Candidates can choose the level and pathway that best suits their needs and abilities.
Syllabus areas:
There are three standard routes:
1 Computer User
For those who need to improve their skills in using a computer – eg Word
processing, using the internet, powerpoint presentations, using databases.
2 Software Developer
For those wanting to develop or improve skills in programming, software design,
analysis and testing.
3 Systems Support
For those wanting to develop their career in supporting IT systems, from basic
customer support to advanced network management.
Candidates can also study any individual subject from the e-QuaIs suite.
e-Quals is a multi-level qualification. Candidates can study e-Quals at levels 1 to 3,

Certificate, Diploma and Advanced Diploma levels.
To obtain full syllabus information visit the the e-Quals website at www.e-quals.co.uk
Note 1. Operation of this programme requires a minimum equipment specification –

information available upon request.
Note 2. This programme requires a visiting verifier.

Construction and construction services

Craft Awards in the Construction Industry (6161) City &
Guilds Levels 1, 2 and 3
Aim of programme:
A comprehensive package of qualifications covering craft skills in the following areas:
• Timber vocations (site carpentry/bench joinery)
• Trowel vocations (brick and blockwork/concreting)
• Painting and decorating
• Plumbing
• Refrigeration and air conditioning
• Electrical installation
Available at three levels:

Certificate – for candidates starting their training with no prior experience.
Diploma – suitable for candidates seeking to become more proficient in their trade
and requiring minimum supervision.
Advanced Diploma – for the candidate seeking to become an advanced crafts

person with supervisory/site foreman responsibilities.
Syllabus areas:
• Core skills (principles and practice)
• Basic construction skills (principles and practice)
• Safety
• Materials
• Maths and drawing
• Communications and IT
• Practical skills
• Repair, alteration, restoration, renovation and planned maintenance
• Supervision, management and administration
Method of assessment/examination:
A combination of multiple choice question papers and practical assignments
administered by the centre.
Note: Programme 6161 replaces programmes 5940 / 8230 / 8270 / 8310 / 8320 / 8340
and 8350.

Technician Awards in the Construction Industry (6165)
City & Guilds Levels 2, 3 and 4
Aim of programme:
A flexible programme that allows individuals to match their qualifications to their
intended roles as technologists, engineers and managers in a wide range of
construction and related occupations.

Technician Certificate, Technician Diploma and Advanced Technician Diploma.
Syllabus areas:
Technician Certificate
• Core skills principles
• Basic construction skills principles
• Construction technician principles
• Core skills practice
• Timber vocations basic skills
• Trowel vocations basic skills
• Painting and decorating basic skills
• Plumbing basic skills
• Refrigeration and air conditioning basic skills
• Electrical installation basic skills
• Construction technician practice 1
Technician Diploma
• Applied scientific techniques
• Drawing and surveying techniques
• Construction techniques
• Environmental science and construction techniques
• Measurement
• Designing for construction
• Construction mathematics
• Structural mechanics
Advanced Technician Diploma

• Site surveying
• Materials and construction technology
• Project design and construction management
• Tendering and estimating, quantity surveying
• Building service science and technology
• Design of structural elements, geology and soil science
• Architectural detailing, Computer Aided Design
• Construction maintenance, estate services
• Construction mathematics (applied/diagnostics)

Methods of assessment/examination:
A combination of written examinations and practical assignments administered by
the centre.
complete the Technician Diploma and Advanced Technician Diploma. Candidates
applying for the FTD should:

Concrete Technology and Construction (6290)
Aim of programme:
A programme designed for supervision and foremen/women covering the properties
and supply of concrete.
Syllabus areas:
General Principles
• Properties of general concrete
• Reinforced concrete
• Materials
• Testing concrete
• Specification of concrete, design of mixes and quality control
Practical Application
• Testing concrete
• Specification of concrete, design of mixes and quality control
• Concrete production supply and placing
• Joints
• Formwork handling falsework
• Concrete production and supply
• Reinforcement and prestressing stressing
• Compaction and finishing
• Curing
• Roads and floors
• Prestressing-cast products and components
• Organisation and supervision
Method of assessment is by:

Part 1: Written paper available in May.
Part 2: Written paper available in May.

Creative skills and studies
Design and Craft – Level 1 (7722)

Please note that this programme is available by special arrangements only. Approval
for this programme will only be processed by the International Quality Assurance
team in London. Please contact +44 (0)20 7294 8101.
Aim of programme:
This certificate is intended for people who want to do a creative activity for the first
time. Each certificate has two units enabling them to start using the techniques of
the chosen craft. Candidates can choose from 30 options including textiles,
ceramics, interior decorating, sugar modelling, fashion, flower arranging and
creative computing. Each certificate takes 30 hours to complete.
Syllabus areas:
This programme consists of
• Handbuilt ceramic forms
• Sewing machine techniques
• Decorative effects
• Planning a room
• Sugar modelling
• Confectionery
• Machine knit textiles
• Preserved flowers
• Pressed plant material
• Patchwork and quilting
• Bead needle weaving
• Curtain making
• Enamelling on copper
• Felt making
• Chair caning
• Balloon display
• Hand embroidery
• Fashion wear
• Wood carving
• Drawing and painting
• Machine embroidery
• Stumpwork
• Straw work
• Mural and set painting
• Passesmenterie
• Wood turning
• Flower arranging
• Floristry
• Floral styling
• Canvas work
• Design for craft
Method of assessment:
Practical assignments

Please note that this programme is available by special arrangement only. Approval
team in London. Please contact +44 (0)20 7294 8101
Aim of programme:
These are for people who would like to pursue their skills beyond basic level. Each
certificate consists of two units (introduction to design and one craft), chosen from
11 major categories. Candidates will need to produce three original items and the
certificate takes 120 hours to complete.
Syllabus areas:
This programme consists of:
• Fashion wear
• Upholstery
• Embroidery
• Soft furnishing
• Sugar decoration
• Lace making
• Ceramics
• Hand knit textiles
• Woodturning
• Curtain making
• Regional bobbin lace making
• Sugar flowers
• Preserved flower arranging
• Millinery
• Picture and frame restoration
• Calligraphy and lettering
• Life drawing
• Upholstery buttoning
• Straw work
• Lingerie
• Pattern cutting
• Tailoring
• Additional soft furnishing techniques
• Cabinet making
• Additional decorative effects
• Papercraft
• Decorative stained glass
• Metalwork

• Ceramic restoration
• Balloon display
• Furniture frame making
• Automatic decorative stitching
• Theatre costume
• Wood carving
• Puppet making
• Creative computing
• Spinning and weaving
• Enamelling
• Window display
• Gilding
• Textile decoration
• Garden design
• Floristry
• China painting
• Tiffany glass
• Tapestry weaving
• Visual design and problem solving
• Watercolour
• Silk painting
• Jewellery
• Stumpwork
• Experimental mark making
• Staining and French polishing
• Passementerie
• Contemporary floral design
• Marquetry
• Additional woodturning
• Fashion illustration
• Feltmaking
• Woodwork
• Additional Floristry
• Mixed media
• Computer pattern grading
• Basket making
• Bead needle weaving
• Chair caning
• Sculpture
• Miniature embroidery
• Planning a room
• Oil painting
• Decorative finishes for furniture
• Interior floral design
• Additional life drawing
• Creative computing for web page design
• Historical heirlooms

• Historical flower arranging
• Rug making
• Web graphics
• Costume jewellery
• Printmaking
• Engineering model making
• Additional watercolour
• Lampshade making
• Mural and set painting
• Additional mural and set painting
• Business for Arts and Crafts
Method of assessment

Aim of programme:
7823 is an extension of 7822
Syllabus areas:
This programme consists of:
• Veneering
• Mosaics
• Leatherwork
• Overlock stitching techniques
• Intensive kiln formed glass
• Stone carving
• Creative sketchbooks
Methods of assessment:

Certificate in Design and Craft – Level 3 (7922)
Aim of programme:
This is for learners who want to develop their skills to a professional level. They will
be expected to make more demanding items as well as developed their skills in
observation, recording and research. They will have the opportunity to explore
new techniques and progress innovative ideas. A design unit plus the craft unit
must be completed.
Syllabus areas:
• Fashion wear
• Sugar decoration
• Embroidery
• Soft furnishing
• Upholstery
• Ceramics
• Lace making
• Creative Computing
• Floristry
• Textile decoration
• Life drawing
• Millinery
• Passesmenterie
• Sugar flowers
• Basket making
• Balloon display
• Calligraphy
• China painting
• Felt making
• Jewellery
• Sculpture
• Silversmithing
• Theatre costume
• Watercolour
• Weaving

• Web design
• Picture and frame restoration
• Puppet making
• Woodcarving
• Planning a room
• Wood turning

Diploma in Design and Craft – Level 3 (7923)
3D Studies
Aim of programme:
The level 3 Diploma aims to develop leaners’ skills to a highly advanced level. Each
level 3 qualification normally takes two years part time study to complete.
A business unit is available to complement all the above qualifications.
Syllabus areas:
• Research for Design
• Fashion wear
• Sugar Decoration
• Embroidery
• Soft furnishing
• Upholstery
• Ceramics
• Lace making
• Millinery
• China painting
• Woodcarving
• Wood turning
• Sugar flowers
• Basket making

Tourism

International Tourism (4867)
Aim of this programme:
This tourism qualification is designed for those undergoing training or employed in a
service outlet. The programme is intended to reflect both the international nature of
the tourism industry and the country or culture-specific activities that are essential
to meet customer needs.
Syllabus areas:
Certificate through to Diploma and Advanced Diploma covering:
Certificate level
• International Tourism principles 1
• Business Aspects of International Tourism 1
• International Tourism practical 1
Diploma level
• International Tourism operations 2
Advanced Diploma level

• International Tourism operations management 3
• Project work
Method of assessment is by multiple choice papers and practical assessments
carried out during the learning programme.

General education, training and development

Skills Certificate in Health and Safety (1100)
This programme is designed for those undergoing training or employed in any area
of work. The programme aims to reflect the international nature of the knowledge,
skills and activities needed for different countries or cultures.
Syllabus areas:
Certificate:
• Health and Safety Practice
A practical assessment is carried out during the learning programme.

International Teaching and Training Award (1104)
City & Guilds Levels 1 and 2
Aim of programme:
International Certificate in Training Skills
A broad basic qualification for individuals requiring teaching/ training knowledge and
skills which aims to develop competence in:
• Preparing teaching/training delivery plans
• Planning and preparing teaching aids
• Establishing a positive learning environment
• Instructing groups and coaching individuals
• Assessing learners and reviewing instruction/coaching sessions
International Diploma in Teaching and Training

A more extensive and demanding programme which adopts a pragmatic and
analytical approach to teaching and training roles and responsibilities. The aim is to
develop competence in:
• Identifying individual learning requirements
• Planning and preparing learning sessions
• Delivering teaching/training sessions
• Assessing, evaluating and reviewing the performance of learners
• Assessing, evaluating and reviewing the teacher’s own performance
Practical assignments including practical teaching activities conducted by the
centre, and a short structured question paper.

Numeracy (3750)
Aim of programme:
The aim of this programme is to enable candidates to use number skills in a variety of
applications and provide a firm basis for further study in mathematics, vocational
courses and employment.
Syllabus areas:
Part 1:
• Understanding of number concepts
• Measurement
• Pictograms, tables and charts
• Concepts of perimeter, area and volume
Part 2:
• Measurement of mass, length, capacity and time
• Formal calculations of perimeter, area and volume
• Pie charts
• Construction
• Simple line graphs
• Percentage, ratio and proportion
• Simple algebra
Part 3:
• Operations on common and decimal fractions
• Percentages, ratio and proportion
• Algebra
Part 4:
• Trigonometry
• Percentage
• Algebra
• ‘Shape and Space’
Method of assessment is by multiple choice papers available in March, May, July and
December and coursework assessment.

Electrical, electronic, informatics
and sound engineering

Technician Awards in Engineering (2565)
Mechanical Engineering Mechanical and Electrical Engineering
Mechanical, Electrical and Electronic Engineering
Electrical and Electronic Engineering
Aim of these programmes:
Provides future engineers with a technical background that combines traditional
skills and the very latest technology. Available at Technician Certificate, Technician
Diploma and Advanced Technician Diploma level with Applied and Theory routes at
each level.
Syllabus areas:
• Engineering fundamentals
• Mechanical technology
• Electrical and electronic applications
• Computer aided draughting
• Engineering drawing
• Manufacturing technology, theory and processes
• Resources
• Plant technology, installation and maintenance
• Computer aided communication
• Implementing engineering design
• Mechanical principles
• Electrical and electronic principles
• Engineering plant technology
• Mechatronic systems technology
• Analogue and digital techniques
A combination of multiple choice question papers, structured questions and
practical assignments administered by the centre.
complete the Technician Diploma and Advanced Technician Diploma.
Candidates applying for the FTD should:


Telecommunication Systems (2730)
City & Guilds level 2, 3 and 4
Aim of the programme:
Available at Certificate, Diploma and Advanced Diploma the Telecommunications
Systems award is a technician based qualification combining underpinning
knowledge assessment with evidence of practical competence.
The Technician Certificate level provides a solid introduction to the broad range
of existing and emerging technologies that are fundamental to local and global
telecommunications systems. At Technician Diploma level candidates combine
the study of current telecommunications and computer networks. The Technician
Advanced Diploma aims to develop specialised technical skills while developing
candidates’ abilities to relate to colleagues in diverse, interdependent units.
Who is it suitable for?

The qualifications are suitable for candidates who are seeking a career as a
technician in the telecommunications industry, those who aim to progress in
supervisory roles as senior technicians, or those who want to progress towards work
in ICT management.
The IVQ levels are based upon a series of core subjects which include:
• high speed synchronous networks
• wireless access. networks
• internet data centres
• TCP and IP applications
• Intelligent Networks (Ins)
Syllabus areas:
• Health & Safety
• Mathematics
• Optical fibre systems
• Data communication
• Switching and routing
• Digital transmission
• Radio systems
• Programming principles
• Telecommunications systems
• Software Engineering
Each level consists of both practical assignments carried out during the course plus
an examination held twice a year in May/June and November/December.

Electronics Servicing Technology (8020)
Aim of programme:
This programme is intended for those individuals employed, or undergoing
training, in the servicing of television, radio and electronic equipment (both
domestic and industrial).
Syllabus areas:
Part 1:
• Electronics systems
Part 2:
• Analogue electronics technology
• Digital electronics technology
• Television and radio reception technology
• Control systems technology
Part 3:
• Television reception
• Digital techniques
• Video recording and playback
• Radio and audio systems
• Electronic measurement and control
• Electronic instruments and testing
• Microprocessor computer systems
Method of assessment is by
Part 1:
Multiple choice question papers available in June and December and
project assignments.
Part 2:
Multiple choice question papers and written papers available in June and
December and project assignments.
Part 3:
Written papers available in June and December and centre devised written papers.
Some components are not available in the above examination series. Please check
the International Directory of Examinations and Assessments for availability.

Technician Awards in Electrical and Electronic Engineering
(8030-2000) City & Guilds Levels 2, 3 and 4
Aim of programme:
This programme reflects the current training and employment needs of the
international market.
Available at three levels with Theory and Applied routes at each level:
Technician Certificate
• a broad introduction to the theory and practical sides of engineering for a front-
line worker or a person beginning an academic training.
Technician Diploma
• more practice involving a broader range of skills appropriate to a person who may
also supervise, or who is going on to higher education.
Advanced Technician Diploma

• takes the skills learned at Certificate and Diploma to the level appropriate for a
person preparing for or working in first-level management. It is also appropriate
for someone who wants to receive specialised training at a higher level.
Syllabus areas:
• Engineering fundamentals
• Electrical and electronic applications
• Electrical and electronic assignments
• Computer aided communication
• Electrical power
• Electronics
• Advanced electrical principles
• Control systems and applications
• Distribution and utilisation of electrical energy
• Generation and supply of electrical energy
• Micro-electronic circuits and systems
• Electrical plant and equipment
• Advanced mathematics
Multiple choice and short answer question papers plus practical assignments.
complete this programme (or the appropriate mix of 8030 and 8030 (2000)).

Candidates applying for the FTD should
• hold appropriate City & Guilds Technician and Advanced Technician Diploma
qualifications

The Engineering Council Examination
City and Guilds of London Institute conducts on behalf of the Engineering Council
(UK) a world-wide Examination for those who wish to meet the academic standard
for Chartered Engineer but whose circumstances prevent them from pursuing an
accredited degree programme, those who have non-accredited degrees and who
wish to undertake further qualification to meet the required standard, and for
those overseas who wish to obtain a well respected British engineering qualification.
The Examination consists of three progressive parts.
The Engineering Council Examination has been designed to provide a flexible route
to meeting the enhanced academic standard for Chartered Engineer registration as
required under SARTOR 1997. The structure permits an individual to study at their
own pace and to take as few or as many papers as they wish each year: there is no
time limit for the completion of any of the three components of this route.
• The Engineering Council Certificate
• The Engineering Council Graduate Diploma
• The Engineering Council Postgraduate Diploma
The Engineering Council Certificate

To qualify for the award of the Engineering Council Certificate, passes must be
gained in six of the available subjects. Four of the six subjects are compulsory, with
the remaining two being from a list of options. The entry requirement for the
Engineering Council Certificate is passes in two ‘A’ levels (or their equivalent) in
mathematics or science subjects.
All candidates must be registered prior to requesting exam papers.
The Engineering Council Graduate Diploma

To qualify for the award of the Engineering Council Graduate Diploma, passes must
be gained in five technical subjects and a project. The requirement for entry to the
Engineering Council Graduate Diploma is successful completion of the Engineering
Council Certificate or academic achievement deemed to be of equivalent standard.
The Engineering Council Postgraduate Diploma

Candidates aspiring to CEng registration may need to undertake further study as
outlined in UK SPEC. The Engineering Council Postgraduate Diploma is the
Engineering Council Examinations further learning to MEng standard. To qualify for
the award of the Engineering Council Postgraduate Diploma, passes must be gained
in four technical subjects and a project.

The requirement for entry to the Engineering Council Postgraduate Diploma is

successful completion of the Engineering Council Graduate Diploma or achieving a
BEng (Hons) degree accredited by a professional UK institution or by being
exempted by a professional institution licensed by the Council to consider special
cases through an individual Case Procedure.
Further information
Engineering Council Examinations at City & Guilds
1 Giltspur Street
London EC1A 9DD
T +44 (0)20 7294 2658
F +44 (0)20 7294 2416
E ec_enquiries@city-and-guilds.co.uk
Website www.city-and-guilds.co.uk/ecukexams

Hairdressing and beauty therapy

Awards in Hairdressing (1122)
Aim of programme:
Developed in partnership with HABIA, the programme has 3 levels: Certificate, Diploma
and Advanced Diploma. Each level has an Afro-Caribbean option. Certificate level
provides an introduction to theory and practice for a person starting work in a salon.
The Diploma level provides more practice involving a broader range of skills appropriate
to a person who may be working independently. Advanced diploma level provides
further expansion of specific hairdressing skills, and development of skills appropriate
to a person who may also be supervising others. Successful Diploma or Advanced
Diploma candidates may apply to be placed on the HABIA Overseas Register.
Syllabus areas:
Certificate level
All hair types –
• Shampoo, condition and dry hair
• Contribute to reception duties
• Contribute to the development of effective working relationships
• Support health and safety in the salon
• Observe technical services
All hair types except Afro-Caribbean –

• Contribute to the perming and colouring processes
Afro-Caribbean only –
• Contribute to the perming, relaxing and colouring processes
Diploma level
All hair types –
• Advise and consult with clients
• Shampoo and condition hair and scalp
• Fulfil salon reception duties
• Develop and maintain effective teamwork and relationships
• Support the health, safety and security of the salon environment
• Cut hair using basic techniques

• Style hair using drying and setting techniques
• Perm and neutralise hair
• Change hair colour using basic techniques
• Style hair using drying and setting techniques
• Perm, relax and neutralise hair
• Change hair colour using basic techniques

All hair types –
• Maintain and improve services to the client
• Cut and re-style hair to achieve a variety of looks
• Colour hair using a variety of techniques
• Contribute to the financial effectiveness of the business
• Contribute to the maintenance of health, safety and security in the salon
• Design and create a range of images incorporating hairstyling techniques
• Contribute to the planning and implementation of promotional activities

• Perm hair using a variety of techniques
• Set and dress hair to achieve a variety of looks
• Perm hair using a variety of techniques
• Set and dress hair to achieve a variety of looks
Each level has practical and written assessments.
Certificate – written papers in June and December
Diploma – written papers in June and December
Advanced Diploma – written papers in June.

Awards in Beauty Therapy (1123)
Aim of programme:
Developed in partnership with HABIA, the programme has 3 levels: Certificate,
Diploma and Advanced Diploma. Certificate level provides an introduction to theory
and practice for a person starting work in a salon. The Diploma level provides more
practice involving a broader range of skills appropriate to a person who may be
working independently. Advanced Diploma level provides further expansion and
development of skills appropriate to a person who may also be supervising others.
Successful Diploma or Advanced Diploma candidates may apply to be placed on the
HABIA Overseas Register.
Syllabus areas:
Certificate level
• Contribute to reception duties
• Contribute to the development of effective working relationships
• Support health and safety in the salon
• Skin test prior to treatments
• Assist the therapist with treatments
• Observe technical services
Diploma level
• Advise and consult with clients
• Enhance facial appearance using make-up techniques
• Improve facial skin condition
• Enhance the appearance of eyebrows and eyelashes
• Remove and lighten hair using temporary methods
• Improve the appearance and condition of nails and adjacent skin
• Fulfil salon reception duties
• Develop and maintain effective teamwork and relationships
• Support the health, safety and security of the salon environment

• Maintain and improve services to the client
• Treat clients using body massage techniques
• Improve body condition using mechanical and electrical treatments
• Improve face and skin condition using electrical treatments
• Remove hair using diathermy, blend and galvanic epilation methods
• Change and maintain the appearance of nails using artificial nail techniques
• Contribute to the financial effectiveness of the business
• Contribute to the maintenance of health, safety and security in the salon
• Contribute to the planning and implementation of promotional activities
• Treat clients using aromatherapy body massage

Each level has practical and written assessments.
Certificate – written papers in June and December
Diploma – written papers in June and December
Advanced Diploma – written papers in June

Catering and hospitality

Food Preparation and Cooking/Culinary Arts and Patisserie
(7065) City & Guilds Levels 1, 2 and 3
Aim of programme:
This programme is intended for persons undergoing training for, or who are employed
in, the hospitality and catering industry world wide. Its purpose is to establish the
knowledge and skills required through progressive levels from initial food preparation
training in a kitchen to culinary arts and supervisory responsibilities. The programme
has been designed to allow for food preparation, cooking methods and presentation
across a wide range of cultures.
Syllabus areas:
Certificate:
• Safety and hygiene at work
• Food preparation methods
• Cooking methods
• Basic pastry techniques
• Storage and care of materials
• Cost control
Diploma:
• Safety at work
• Food hygiene
• Kitchen maintenance and design
• Budgeting, costing and control
• Nutrition and dietetics
• Menu planning
• Preparation, cooking and service (of a range of food types)
Diploma in Patisserie:
• Kitchen maintenance and design
• Budgets, costings and control
• Preparation and baking of a range of patisserie dishes
Advanced Diploma:
• Hygiene operations and supervision
• Staff organisation
• Product development
• Cultural dimensions of food
• Costing, budgets and control
• Materials management
• Production systems, planning and organisation
• Food art and presentation
• Quality assurance of products and services
• Menu policy and planning
• Cuisine and/or patisserie studies: advanced techniques

Certificate:
Multiple choice question paper available in June and December.
On going practical assessment administered by centre.
Diploma:
Advanced Diploma:
Written papers available in June and December.
Set practical assignments to be submitted in portfolio by completion of programme.

Food and Beverage Service (7066)
Aim of programme:
This programme is intended for persons undergoing training for, or employed in, the
hospitality catering industry world wide. Its purpose is to establish the knowledge
and skills required through progressive levels from new entrant/trainee to
supervisory responsibilities.
Syllabus areas:
Certificate:
• Security at work
• Personal skills
• Menu knowledge
• General billing procedures
• Pre-service procedures
• Providing a table service
• Providing a beverage service
Diploma:
• Security at work
• Personal skills and attributes
• Customer care
• Product knowledge
• Billing and checking procedures
• General pre-service procedures
• Providing a table service
• Providing a range of food and beverage services
Advanced Diploma:
• Safe and hygienic working practises
• Customer services
• Planning, organisation and evaluation of work
• Cash and carry equivalents control
• Sales development
• Resources development
• Provision and training of personnel
• Cleaning programmes, furnishing and decorative order
• Service of a range of dishes and beverages

Method of assessments:
Certificate:
On going practical assessments administered by centre.
Diploma:
Advanced Diploma:
Written papers available in June.

Reception Operations and Services (7067)
Aim of programme:
This programme is intended for persons undergoing training for, or who are
employed in, a front office/reception area of an accommodation and/or catering
establishment. Its purpose is to establish the knowledge and skills required through
progressive levels from training in general reception procedures to supervising the
overall operation and accompanying services of reception and front office areas in
an international context.
Syllabus areas:
Certificate through Diploma to Advanced Diploma covering:
• Security practises
• Customer care
• Personal presentation
• Safe practises
• Fire safety and prevention
• General reception procedures
• General front office procedures
• Advance reservation procedures
• Guest accounting procedures
• Selling and marketing techniques
Certificate:
Multiple choice papers available in June and December.
Diploma:
Multiple choice papers available in June and December.
Advanced Diploma:

Accommodation Operations and Services (7068)
Aim of programme:
This programme is intended for persons undergoing training for, or who are
employed in, the accommodation and hospitality industry world wide. Its purpose is
to establish the knowledge and skills that have an international application through
progressive levels from initial training in accommodation functions to supervision of
the operations and services involved.
Syllabus areas:
• Security at work and safety practices
• Customer care
• Personal skills
• Safety at work
• Fire prevention and safety
Common to all levels, and specifically in each level:
Certificate:
• Cleaning procedures
• Organisation of cleaning
• Design, decor and furnishings
• Care of textiles
Diploma:
• Types of accommodation service
• Planning and organising the housekeeping service
• Principles of design, decor and furnishings
• Control in the accommodation environment
Advanced Diploma:
• Range of accommodation service
• Staffing the service
• Quality control
• Financial control
• Design aspects

Method of assessment :
Certificate:
Multiple choice question papers available in June and December.
Diploma:
Multiple choice question papers available in June and December.
Advanced Diploma:

Media and communication
Television and Video Production (2790)

Aim of programme:
This programme is aimed at candidates seeking employment in television units and
studios. To provide understanding of techniques and practices involved in television
production from inception to marketing a programme.
Syllabus areas:
• Competence in observing safe practices
• Competence in programme production
• Competence in vision operations
• Competence in audio operations
• Competence in video recorder operations
• Competence in TV presentation skills
• Competence in TV and reception
• Competence in TV graphics and design
• Background studies
Method of assessment is by written paper available in June, course assessment

and project.
Note: The programme requires a Visiting Verifier.

Diploma in Media Techniques (7500) City & Guilds Level 3
Aim of programme:
This programme is aimed at candidates seeking employment in, and keen to develop
a career around, journalism and radio. It provides the necessary practical skills and
knowledge to be competent at a basic level.
Syllabus areas:
• Media industries: organisation
• Researching and recording information
• Journalism: news and magazine, radio, television, photojournalism
• Sound recording
• Desk top publishing
• Print layout
Method of assessment is by written paper and practical tasks.

Process industries
Process Plant Operation (0601)

City & Guilds Levels 1, 2 & 3
Available only by prior arrangement for approved centres.
Aim of programme:
This programme is suitable for trainees or adults working as process operators
across a range of industries. It is equally suitable for candidates attending in-house
company courses, studying at colleges of further education, or studying by open
learning methods.
There is also a pharmaceutical variant, suitable for candidates from the

pharmaceutical industry.
Syllabus areas:
Part 1:
• Process science and process calculations
• Industrial studies, safety and communication
• Instrumentation and control
• Plant and plant services
• Materials processing – solids
• Materials processing – liquids/gases
• Special processes
Part 2:
• Industrial studies, communication, health and safety
• Process chemistry and calculations
• Process control systems and fault diagnosis
• Fluid flow, transfer and mixing solids/fluids
• Heating and cooling technology
• Distillation
• Drying and calcining
• Evaporation
• Crystallisation
• Separation of insoluble solids from liquids
• Separation of immiscible liquids
• Size reduction
• Separation and classification of solids
• Aggregation
• Compressors and compression technology
• Gas treatment

Pharmaceutical:
• Health and safety
• Pharmaceutical practices
• Pharmaceutical packaging
• Preparation of powders and granules
• Tablet compression, coating and encapsulation
• Liquid, creams, ointments and related preparations
• Pharmaceutical sterile products
Part 3:
• Safety
• Science chemistry
• Product development
• Environmental control
• Programmed control
• Quality control
• Industrial studies
Part 3 Supplementary studies:

• Microprocessor systems
• Mathematics
• Electrical principles
Part 1:
Multiple choice papers and practicals, available at any time.
Part 2:
Written papers available March, June, October and December, coursework practicals
and 2 hour centre devised written papers.
Part 3:
Written papers available in June and December and 2 hour centre devised
written paper.
Supplementary studies are available throughout the year by centre devised

assessments.

Flour Milling (1230)
Aim of programme:
This programme which is run in collaboration with the Incorporated National
Association of British and Irish Millers (NABIM) is for new entrants and existing
workers in the Flour Milling industry. Its purpose is to provide a sound understanding
of the techniques of flour milling and the principals underlying them. There are
also modules of Hygiene, Health and Safety and on Management aspects. The
examinations are based on NABIM’s correspondence course and entry is restricted
to these students.
Further information can be obtained from:

NABIM
21 Arlington Street
London SW1A 1RN
Tel: +44(0)20 7493 2521
Fax: +44(0)20 7493 6785
Syllabus areas:
• Hygiene, health and safety
• Wheat and the screenroom
• Mill processes and performance
• Product handling, storage and distribution
• Flour
• Power and automation
• Flour milling management
Method of assessment is by written papers available in May and December.
This sheme is being withdrawn in 2005. Please see agent/branch for details.

Process Plant Operation (8060)
Aim of programme:
Aimed at new and existing process operators involved in a variety of process
industries including chemical, petroleum, pharmaceutical, man-made fibres and
food. The programme is also suitable for candidates who wish to use different
methods of study including open/distance learning.
Syllabus areas:
Part 1:
• Process science and calculations
• Industrial studies, safety and communications
• process equipment
• Instrumentation
• Plant services
Part 2:
• Solids
• Sedimentation
• Evaporation
• Distillation
Part 3:
• Programmed control
• Product development and process and performance
• Quality performance
• Environmental control
• Process safety
• Process science
Method of assessment is by written paper available in May and December and

centre devised written paper.

Engineering Skills (1155)
The Engineering Skills programme is designed for anyone who wants to start a
career in one of the engineering subjects and leads into subject specialisms for a
person committed to engineering.
Who is this qualification suitable for?

This qualification is suitable for young people who have completed their school
education and who want to start learning the skills and knowledge needed for a
career in engineering. It is also suitable for people who are already at work and who
want to re-train, or who want to have their skills and knowledge formally recognised.
Syllabus areas:
At certificate level the candidate will learn the underpinning knowledge relevant to
any engineer.
Subjects include –
• Maths and drawing, science
• Safety at work
• Materials
• Using hand and machine tools
• Measuring and marking out
• Fastening and joining
At the Diploma level, all candidates follow a core group of subjects –

• Mathematics, drawing and science
• Materials
Specialisms are offered in -

• Electrical engineering, including use of tools, earthing, bonding and checking
electrical systems, electrical current, conductors, insulation and magnetic
materials, installation and testing, circuits and wiring.
• Metal machining, including safety, drawing and marking out, accuracy and
shaping of components, milling and turning operations.
• Mechanical fitting and plant maintenance, including permits to work, temporary
and permanent methods for joining metals, assembly and dismantling; identifying
faults in poer transmission systems, completing plant maintenance records and
using drawings, sketches and diagrams; bench fitting, lifting and moving.
• Fabrication, welding and pipework, including using tube, developing patters,
lifting and moving; welding and soldering, cutting metal, inspection and testing,
producing pipework, curves of intersection, surface developments, using drawing
and sketches.
• Electronic engineering, including potential hazards, hand tools, components,
wires and cables, front panel controls, waveforms, currents, logic gates, security
systems and circuit boards.

Method of assessment/examination
At the certificate level –
Practical competences
A checklist of practical skills that must be demonstrated.
Knowledge requirements
A one and a half hour written test with 50 multiple choice questions.
At the diploma level –

Practical competences
A checklist of practical skills that must be demonstrated for the core skills and the
chosen option.
Written examinations for each level will be available twice a year, in June and December

Services to industry and commerce

Retailing (1121)
Aim of programme:
Available at Certificate, Diploma level, and Advanced Diploma the Retailing
programme has been designed for those undergoing training or employed in this
area of work. The programme aims to reflect the international nature of the
knowledge, skills and activities needed for different countries or cultures.
The Certificate level provides a broad introduction to the theory and practical sides
of retailing for a person working in a store selling goods to customers.
The Diploma provides more practice involving a broader range of skills appropriate
to a person who may also supervise other people.
Syllabus areas:
• Customer contact
• Product knowledge and handling
• Handling customer payments
• Product display
• Security
• Rights and responsibilities (safety)
• Stock control
• Health, safety and law
• Communication and information technology
A combination of multiple choice question papers and practical assignments
administered by the centre.

Sales and Marketing (4410)
This programme is designed for those employed or aspiring to be employed in this
diverse area of commercial activity. It aims to reflect the international nature of sales
and marketing activities as well as the sectoral variations, making it valuable if you
are working in business to consumer sales environments like retail, or planning
communication activities and events for a business to business organisation.
Syllabus areas:
Certificate:
• Understanding the activities of marketing and sales
• Building business relationships
• Effective planning skills
• Using and improving business information
• Customer communication and selling
Each unit will be assessed through an assignment requiring that the concepts and
techniques are applied. There is a synoptic exam based assessment for the
certificate as a whole, based upon a 11⁄2 hour examination

Communication of Technical Information (5360)
Aim of programme:
This programme is in two parts.
The Certificate in Technical Communications Techniques (5360-01) is designed for

those who need to handle technical information effectively during their work.
The Certificate in Technical Authorship (5360-02) is designed specifically for people

specialising or planning to specialise in authorship of technical information for
related employment.
Syllabus areas:
Technical Communication Techniques
Problems of communication
Material of communication
Media for conveying communication
Preparing and presenting information
Technical Authorship
Role of technical author
Planning and executing assignments
Preparation of drafts
Editing
Reproduction & finishing processes
Part 1: Written paper available in December and May, and by a project.
Part 2: Written papers available in June.

Quality Assurance (7430)
Career Extension
Aim of programme:
The programme deals with setting specifications for performance in manufacturing
or service industries and the techniques for measuring their achievement. Part 1 and
Part 2 together provide exemption from the Institute of Quality Assurance A1
examination.
Syllabus areas:
Part 1:
• Function of quality assurance
• Setting and using purchase and manufacturing specifications
• Inspecting and testing
• Sampling inspection
• Preventing and interpreting frequency
• Distributions and quality control check
• Operating quality control systems
Part 2:
• Costing
• Designing quality control systems
• Sampling inspection
• Analysing frequency distributions
• Managing quality assurance systems
• Use of computers for control of quality
• Evaluating and predicting reliability
• Designing quality control checks
Part 1: Written paper available in June and December.
Part 2: Written paper available in June and December.

Cleaning Science (7640)
Certificate in Cleaning Science
This programme is aimed at those people wishing to seek employment in the
cleaning industry and for those already working in it, but who have received little or
no formal training. It will enable them to acquire the basic skills and knowledge
relevant to cleaning, and to become proficient operatives with the potential for
further development.
In this context it is intended that the syllabus should include appropriate examples of
aspects of cleaning in all types of buildings and organisations and from the
candidate’s own work experience.
Certificate in Cleaning Services Supervision

This programme is suitable for at those people wishing to seek employment in the
cleaning industry in a supervisory management capacity and for those already
working in it but who have received little or no formal training. It will enable them to
acquire the skills and knowledge relevant to the supervisory management of cleaning
operations, and to become proficient with the potential for further development.
In this context it is intended that the syllabus should include appropriate examples of
all aspects of cleaning in all type of buildings and organisations and from the
candidate’s own work experience.
For further information please contact Customer Relations.

Textiles and clothing
Clothing and Knitting Craft (4600)

Available only by prior arrangement for approved centres.
Aim of programme:
This programme covers craft skills required by many sectors of the clothing and
knitting industry. Successful candidates are employed in the areas of machining,
pattern cutting, sample cutting and making, using traditional craft tailoring methods.
Syllabus areas:
• The clothing industry
• Material selection and identification
• Design
• Pattern cutting
• Cutting
• Garment making
• Sample development
• Production
Written paper available in May, June and December, coursework assessment and 2
hour centre devised written paper.

Motor vehicle and construction plant

Motor Vehicle Engineering (3905)
Aim of programme:
Provides progression routes from front line mechanic to diagnostic technician and
supervisory responsibility. Opportunities are also included for further professional
progression from technician to motor vehicle engineering degree and management
level programmes.

Certificate, Diploma and Advanced Diploma are available at both Vocational and Technician Level.
The Advanced Diploma is structured in such a way as to allow centres and

candidates to select units from either technician or management options.
Syllabus areas:
• Vehicle technology
• Systems technology
• Mathematics
• Vehicle science
• Communication studies
• Electronic systems
• Management principles
• Management systems
• Financial principles
• Legal principles
• Information technology
Methods of assessment/examination:
A combination of multiple choice question papers or short structured questions and
practical assignments administered by the centre.
A project is required for the Advanced Technician Diploma programme.
The Full Technological Diploma (FTD) is available to those who successfully complete
this programme.
Candidates applying for the FTD should

• hold appropriate City & Guilds Technician Diploma and Advanced Technician
Diploma qualifications.

Maintenance and Repair of Construction Plant (3930)
City & Guilds Levels 1, 2 & 3
Aim of programme:
For maintenance mechanics who need a good working knowledge of mechanical
and electrical systems in all forms of construction plant, including vehicles, power
units and lifting gear.
Syllabus areas:
Part 1:
• Industrial studies
• Observing safe practices
• Moving loads
• Interpreting drawings, specification and data
• Measurement and dimensional control
• Assembly and dismantling
• Forming and joining
• Bench fitting
• Scheduled servicing of engines
• Plant transmission systems
• Wheeled plant steering systems
• Braking systems
• Plant suspension systems
• Plant hydraulic systems
• Plant pneumatic systems
• Wheels and tyres
• Plant electrical systems
• Servicing light construction plant
• Servicing heavy construction plant
• Servicing lifting equipment
Part 2:
• Welding
• Fabrication
• Paint finishes
• Transmission
• Brakes
• Suspensions
• Tyres and tracks
• Hydraulic systems
• Pneumatic systems
• Lifting equipment
• Electrical systems

Part 3:
• Engines
• Fuel systems
• Pressure charging
• Cooling and lubrication
• Transmissions
• Brakes
• Steering
• Hydraulic systems
• Pneumatic systems
• Electrical systems
• Maintenance and repair
• Processes related to plant
• Vehicle systems
Part 1:
Multiple choice available in June and coursework assessment.
Part 2:
Multiple choice question paper, written paper available in March and June and
coursework assessment.
Part 3:
Written paper available in June and July and coursework assessment.

City & Guilds Pitman Qualifications Awards
Information Technology
Desktop Publishing (8983)

New syllabus available now – download from www. pitmanqualifications.com
Aim of programme:
We have revised and updated the syllabus to reflect changes in technology and
workplace requirements.
The aim of the examination is to test the candidate’s ability to apply the concepts of
desktop publishing and display skills. The award tests candidate’s abilities to use the
software to produce single sheet leaflets, multi-page, multi-column documents with
a combination of text and graphics, utilising software design features. Quark Express
and Adobe Photoshop are often used for the examinations, which are offered over
two levels.
Who is it for?
The level 1 examination is designed for candidates seeking a first qualification following
a short intensive course or as part of a wider area of study such as media, information
technology, business design or general studies. The level 2 award is designed for those
studying courses involving the production and publication of information. The
candidate should have a working knowledge of computer systems and disk
management, and would benefit from the ability to use word processing skills.
Graphic Design and Document Presentation (8963)

This award has been withdrawn (September 2004)

Keyboarding (8964)
Aim of programme:
The aims of the examinations are to test the candidate’s ability to proof read
continuous copy and to test the candidate’s ability to operate a keyboard efficiently.
The qualification will enable the candidate to copy against copy and identify errors.
The candidate will also be able to demonstrate timed keystrokes in the alphabet
keys, signs, symbols, and the numeric keyboard.
Who is it for?
The examination is aimed at those students who are training to be keyboard
operators rather than typists eg administration officers, database operators, call
centre operators, etc. The examination can be taken on a computer keyboard or on a
typewriter. Emphasis is therefore placed on the efficient use of the supplementary
keys in addition to the alphabet keys.
Practical Data Processing (8966)

Aim of programme:
The Data Processing examinations test candidates in operating databases or record-
management software applied to commonly used business applications such as
personnel, stock records or general customer services.
Who is it for?
The Data Processing examinations target those seeking first qualifications in the
practical use of database software. This evaluates candidate’s abilities to create,
maintain and operate databases applied to business applications, including general
customer services, personnel and stock record keeping on computers. The award is
open to those with some experience in using database software seeking to widen
their competencies.

Spreadsheet Processing Techniques (8970)
Aim of programme:
Spreadsheets have become the second most utilised application in the modem
office, after word processing, for the calculation and manipulation of numerical data.
The qualification enables the candidate to bring together information in a consistent
form using equations to consolidate large amounts of data. The awards cover three
levels, from the essential user to advanced.
Who is it for?
These awards are for candidates requiring a qualification which equips them with
spreadsheet processing skills. The syllabus will also be of value to professionals who
use spreadsheets and want to extend and gain recognition for their skills.
The awards cover three levels, Essential, Intermediate and Advanced. The Essential
level is useful for students in secondary education, other young people seeking
employment, and adults wishing to update their skills. The Intermediate level caters
for candidates seeking employment as administrative assistants. The Advanced level
is aimed at candidates seeking employment where a high level of skill in spreadsheet
processing is required whilst working independently.
Text Production Skills (8971)

This award has been withdrawn (September 2004)
Using e-mail and the Internet (8982)

Aim of programme
This new award is available at Levels 1 and 2 and reflects modern workplace practice
in the use of e-mails and Internet. A syllabus for each level can be downloaded from
www.pitmanqualifications.com
Who is it for?
Level 1 is aimed at candidates with no previous experience who wish to develop
competence in the use of e-mail and Internet in a commercial context. Level 2 is for
candidates who wish to extend their skills and knowledge.
Assessment is via an externally assessed timed examination. Level 1 is a 1 hour
exam, Level 2 is 11⁄2 hours.

Visual Presentations (8974)
Aim of programme:
The Visual Presentations examination assesses the candidate’s ability to use
presentation software to produce non-interactive presentations to a specified brief.
By the end of the course the candidate should be able to reflect and communicate
the image of an organisation, making their preparation an integral skill within the
modern office environment. Microsoft PowerPoint is often used for this examination.
This award is currently offered at intermediate level.
Who is it for?
This qualification is ideal for the candidate who needs to prepare and edit
presentations using both text and graphics presentational software to a given
specification and professional standard. Candidates should have a good command
of the English language and be capable of working with limited supervision.
Word Processing Techniques (8975)

Aim of programme:
Word Processing is the most widely used application in a modern office environment.
These awards test candidates in speed, accuracy and the presentation of materials
common to the majority of business offices using word-processing facilities. Specific
tasks include planning layout and responding to printers’ correction signs.
Who is it for?
The awards cover four levels: Essential, Intermediate, Advanced and Professional.
The Essential level targets candidates seeking a first qualification in word processing.
The Intermediate award is for those with a good knowledge of the English language,
office systems and displaying business documents, who are aiming for employment
as word-processor operators with limited supervision. For the Advanced level,
candidates should be capable of using the full range of word-processing functions,
working without supervision and showing initiative in interpreting tasks.
The Professional level award is for those who want a certification of superior-level
operating skills in terms of accuracy layout, presentation, and production rate.
Candidates should have a good knowledge of English, numerical skills and current
business practice, and be able to carry out non-routine tasks unsupervised.

Office Skills
Administration and Secretarial Procedures (8951)

This has been withdrawn (September 2004)
Business Studies (8954)

Aim of programme:
The Business Studies examination, at Level 1, is designed to test the abilities of the
candidate in an introductory appreciation of the business activity in his or her own
domestic economy. At Level 2 the aim is to test candidates’ knowledge and
understanding of modern business and the domestic and international business
environments.
Who is it for?
It is appropriate for those who wish to develop skills to function competently in a
broad range of business situations. Those aspiring to administrative and managerial
roles and who need to cultivate the ability to understand and interact effectively
would gain from this award.
Office Procedures (8965)

Aim of programme:
This award covers two levels. Level 1 aims to test candidates’ knowledge of the
content of office work and the importance of effective communications in modern
business. At Level 2 the candidates’ skills are assessed with regard to the structure
of organisations, the significance of office technology and the processes and
documentation and calculations involved in business transactions.
Who is it for?
Level 1 is aimed at those who have worked, or intend to work in clerical roles, while
Level 2 targets those who are working, or who plan to work, in business
environments worldwide, having completed foundation courses and wishing to
further develop their skills.

Shorthand (8980)
Aim of programme
The exam enables candidates to demonstrate their ability to take down dictation
using any recognised shorthand system
Who is it for?
This programme is aimed at anyone who needs to take down dictation, including
secretaries and Pas, and people training to be journalists and reporters.
The examination consists of two passages of dictation, either two business letters or
a letter ad a memorandum. Following the dictation, candidates have eight minutes
to read through their shorthand notes and transfer the information onto a typewriter
or computer. On all levels/speeds, English dictionaries and/or shorthand dictionaries
and Spellcheck may be used.
Typewriting (8972)
Aim of programme
This programme aims to test a candidate’s ability to demonstrate practical skills and
ability in producing a range of texts via a keyboard in a given time
Who is it for?
This programme is aimed at people who want or need to develop their skills in using
a keyboard to produce a variety of texts accurately and efficiently.
Typewriting examinations are available at three levels: Elementary, Intermediate and
Advanced. They are free-standing single subjects at each level , and each level has its
own certification. At all levels, the examinations take the form of output tests, in
which the candidate is required to show how much they can produce in a given time.
Elementary – 11⁄2 hour examination consisting of 5 exercises
Intermediate – 2 hour examination plus 5 minutes reading time
Advanced – 21⁄2 hour examination plus 10 minutes reading time

Numeracy and Accounts
Accounting (8950)
Aim of programme:
The accounting award tests a variety of skills from interpreting financial transactions
to making routine decisions with minimal supervision. Also assessed are the effects
of ownership changes on organisations’ capital structures. This award is available at
Level 3. Level 4 was withdrawn in September 2004.
Who is it for?
The Level 3 certificate is designed for those who require certification at technician
level, aspire to become section leaders, senior book-keepers or secretaries, or
specialise in cost and management accounting.
Book-keeping and Accounts (8953)

Aim of programme:
Available at Levels 1 and 2 this qualification evaluates candidates’ abilities within the
context of simple sole-trader business. The skills that are assessed include processing
documents, double-entry book-keeping, preparing statements as preliminaries to
financial control and displaying information about business financial states.
Who is it for?
The examination is aimed at people seeking a first qualification in book-keeping and
accounts. Candidates who are successful at Level 1 would be qualified to fulfil a
junior role in an accounts office. Level 2 candidates will be competent to fulfil a wide
range of routine functions in an accounts office and the examination would provide a
degree of specialisation within a broad course of study in business and finance.
Commercial Numeracy (8955)

Aim of programme:
Available at Levels 1 and 2, this award evaluates candidates’ abilities to apply,
calculate and use numerical skills in business and personal situations with emphasis
on the business applications.
Who is it for?
Aimed at people with no formal arithmetic/numeracy qualification, seeking to obtain a
first qualification and a foundation on which to develop their skills. Level 2 allows the
candidates to further develop the skills acquired at Level 1 for use in employment, to
deal with general numerical calculations.

Computerised Accounts (8956)
Aim of programme:
The aim of the examinations, which cover three levels, is to test candidates’ ability in
the preparation and operation of computerised accounts software/packages, and to
test candidate’s ability to interpret and verify information from source documents.
Who is it for?
The Level 1 examination is aimed at the person seeking a first qualification in the
practical use of computerised accounts. This will be a valuable certificate to
compliment Book-keeping and Accounts Level 1. Potential candidates should have
an adequate understanding of the terms used in basic book-keeping. For the Level 2
examination, is suitable for those: seeking certification of broad experience and
wanting to extend their skills or needing to compliment Book-keeping and Accounts
Level 2 study and aspiring to work in computerised accounts.
Level 3 is a new award aimed at candidates with substantial experience at the lower
levels and who wish to obtain a professional qualification reflecting their skills and
experience in Computerised Accounts
Cost and Management Accounting (8957)

Aim of programme:
Testing skills from defining basic costing principles and recording materials and
labour costs to calculating products’ profitability and preparing simple sales
forecasts, this award is available at Level 3.
Who is it for?
Designed to meet the needs of those who aim to acquire a basic knowledge of
accounting, or who wish to broaden their knowledge to include cost and management
accounting. This course is also suitable for those working as specialist clerks in
industry and those taking on their first supervisory or management responsibility.

International English Qualifications
Access Certificate in English Language Teaching (8575)

Aim of programme:
City & Guilds Pitman Qualifications and the Language and Literacy Studies in
Education Group, University of Manchester, UK, have worked together to provide an
Access Certificate in English language teaching (ACE). This award enables candidates
to gain an initial language teaching qualification in communicative language methods.
Who is it for?
ACE is aimed at:
• newcomers to the profession who want an initial English language teaching
qualification
• existing English language teachers who need to upgrade their skills and qualifications
• teachers who want to move into English teaching
It consists of two programmes of learning: one theoretical and one practical.
English for Business Communications (EBC) (8959)

Aim of programme:
Available at three levels, English for Business Communications tests candidates
understanding of business communications and the ability to carry out a series of
written tasks concisely and clearly in a business based environment.
Candidates will require a basic understanding of general business procedures, and

the ability to use English effectively and independently to Elementary, Intermediate
or Advanced level.

The examinations are designed for candidates who are preparing for or who already
work in an occupation requiring the ability to read and write business
communications in English.
English for Office Skills (8960)

Aim of programme:
The aim of these awards is to measure the candidate’s accuracy in the use and
transcription of English at a variety of levels and the ability to perform office-related
tasks in accordance with spoken and written instructions.

Ideally suited to candidates working or aiming to work in secretarial or office
administration roles or as a personal assistant requiring the use of English.

English for Speakers of Other Languages (ESOL) (8961)
This programme will be available until October 2005, when it will be
replaced with International English for Speakers of Other Languages (8984)
Aim of programme:
Our English examinations offer a communicative approach to testing reading,
writing, and listening skills at five levels from Basic to Advanced. The examinations
have a variety of tasks, assessing skills such as identifying and responding to key
information, completing notes, responding to messages, and writing letters.
Who is it for?
The ESOL examinations are ideal for students studying English as a foreign or second
language who require certification of their ability to use English for general
purposes.
English for Young Learners

Aim of programme:
Young Learners English for Speakers of Other Languages (8962)
We have also developed ESOL for Young Learners at Basic and Elementary levels.
The specially-designed syllabus includes topics that will appeal to young people
aged between 8 and 13 years old such as free time, hobbies, animals/pets,
classmates and friends, favourite places and science fiction.
Young Learners Spoken English for Speakers of Other Languages (8969)

A Young Learners version of SESOL has also been developed at Basic and Elementary
levels. The Spoken English syllabus includes topics that will appeal especially to young
people aged between 8 and 13 years such as asking about prices, talking about
families, shopping, giving directions, buying tickets, making plans and arrangements.

International English for Speakers of Other Languages
(ESOL) 8984
This programme will be available from October 2004
Aim of programme:
These awards develop confidence and proficiency in spoken English, boosting the
specific language and skills required for successful communication. They are ideal
for those requiring a quality qualification that is recognised by employers,
educational institutions and professional bodies worldwide.
Who is it for?
The International examinations are suitable for students who are seeking certification
for their ability to speak English for general purposes. Learners can be assured that they
have a relevant qualification to help progress their careers or personal development,
while training providers can offer flexible qualifications to suit a range of abilities and
interests. They can also combine the award with the International SESOL exam to
demonstrate their proficiency in all four language skills (speaking, listening, reading and
writing). The qualifications are fully supported and easy to administer.
International Spoken English for Speakers of Other

Languages (SESOL) 8985
This programme will be available from October 2004
Aim of programme:
The awards develop confidence and proficiency in spoken English, boosting the
specific language and skills required for successful communication. They are ideal
for those requiring a quality qualification that is recognised by employers,
educational institutions and professional bodies worldwide.
Who is it for?
The International examinations are suitable for students who are seeking certification
for their ability to speak English for general purposes. The flexibility of certifying
spoken English independently allows candidates who have a reasonable level of only
spoken English the opportunity to have this recognised without requiring an
equivalent proficiency in the written language. Learners can be assured that they
have a relevant qualification to help progress their careers or personal development,
while training providers can offer flexible qualifications to suit a range of abilities and
interests. They can also combine the award with the International ESOL exam to
demonstrate their proficiency in all four language skills (speaking, listening, reading
and writing). The qualifications are fully supported and easy to administer.

Spoken English for Speakers of Other Languages (SESOL)
(8968)
This programme will be available until October 2005, when it will be
replaced with International Spoken English for Speakers of Other
Languages (8985)
Aim of programme:
Spoken ESOL (SESOL) is a separate range of examinations, available at five levels,
that test students’ speaking skills. SESOL is designed to parallel the written ESOL
examinations and focuses on the types of English that students need to be able to
use in everyday life. The Spoken ESOL examination consists of a one-to-one interview
which will be recorded on a cassette tape and sent to City & Guilds Pitman
Qualifications for detailed independent marking by an external examiner.
Who is it for?
The SESOL examinations are suitable for students, irrespective of their first language
and of the course material used, who are seeking certification for their ability to
speak English for general purposes.
Spoken English Test for Business (8981)

Aim of programme:
The Spoken English Test (SET) for Business is an exciting qualification for the
international business community. As with Spoken ESOL, the test consists of a
controlled interview which is recorded on tape and marked centrally in the UK. The
test gives results on a six-point scale which is mapped to the Common European
Framework. An innovative feature is that the test is offered in three versions, each
spanning two levels. This enables candidates to achieve a range of possible
outcomes, and increases their chances of success.
Who is it for?
The SET for Business is ideal for people who need to speak English for their work,
doing business in the international sphere or working in a global company.

City & Guilds subjects available in numerical order
Subject title and number Page

0601 Process Plant Operation 62
1100 Skills Certificate in Health and Safety 39
1104 International Teaching and Training Awards 40
1121 Retailing 68
1122 Awards in Hairdressing 49
1123 Awards in Beauty Therapy 51
1155 Engineering Skills 66
1230 Flour Milling 64
2565 Technician Awards in Engineering 42
2730 Telecommunication Systems 43
2790 Television and Video Production 60
3750 Numeracy 41
3905 Motor Vehicle Engineering 74
3930 Maintenance and Repair of Construction Plant 75
4351 Computer Aided Draughting and Design using AutoCAD 22
4410 Sales and Marketing 69
4600 Clothing and Knitting Craft 73
4867 International Tourism 38
5360 Communication of Technical Information 70
6161 Construction Industry 26
6165 Construction Industry Technician 27
6290 Concrete Technology and Construction 29
7065 Food Preparation and Culinary Arts 53
7066 Food and Beverage Service 55
7067 Reception Operations and Services 57
7068 Accommodation Operations and Services 58

7235 Applied Information Technology 23
7262 e-Quals 25
7430 Quality Assurance 71
7500 Media Techniques 61
7640 Cleaning Science 72
7722 Certificate in Design and Craft – Level 1 30
7923 Diploma in Design and Craft – Level 3 37
8020 Electronics Servicing Technology 44
8030 (2000) Electrical and Electronic Engineering Technician Awards 45
8100 Tropical Agriculture 21
9107 The Engineering Council Examination 47

City & Guilds subjects available in alphabetical order

7068 Accommodation Operations and Services 58
7235 Applied Information Technology 23
1123 Awards in Beauty Therapy 51
1122 Awards in Hairdressing 49
7640 Cleaning Science 72
4600 Clothing and Knitting Craft 73
5360 Communication of Technical Information 70
4351 Computer Aided Draughting and Design Using AutoCAD 22
6161 Construction Industry 26
6165 Construction Industry Technician 27
6290 Concrete Technology and Construction 29
7923 Diploma in Design and Craft – Level 3 37
7262 e-Quals 25
8030 (2000) Electrical and Electronic Engineering Technician Awards 45
8020 Electronics Servicing Technology 44
1155 Engineering Skills 66
1230 Flour Milling 64
7066 Food and Beverage Service 55
7065 Food Preparation and Culinary Arts 53
1104 International Teaching and Training Awards 40
4867 International Tourism 38
3930 Maintenance and Repair of Construction Plant 75

7500 Media Techniques 61
3905 Motor Vehicle Engineering 74
3750 Numeracy 41
7430 Quality Assurance 71
7067 Reception Operations and Services 57
1121 Retailing 68
4410 Sales and Marketing 69
1100 Skills Certificate in Health and Safety 39
2565 Technician Awards in Engineering 42
2730 Telecommunication Systems 43
2790 Television and Video Production 60
9107 The Engineering Council Examination 47
8100 Tropical Agriculture 21

subjects in numerical order
8575 Access Certificate in English Language Teaching 85

8950 Accounting 83
8951 Administration and Secretarial Procedures 81
8953 Book-keeping and Accounts 83
8954 Business Studies 81
8955 Commercial Numeracy 83
8956 Computerised Accounts 84
8957 Cost and Management Accounting 84
8959 English for Business Communications 85
8960 English for Office Skills 85
8961 English for Speakers of Other Languages (ESOL) 86
8962 Young Learners English for Speakers of Other Languages 86
8963 Graphic Design and Document Presentation 77
8964 Keyboarding 78
8965 Office Procedures 81
8966 Practical Data Processing 78
8968 Spoken English for Speakers of Other Languages (SESOL) 88
8969 Young Learners Spoken English for Speakers of Other Languages 86
8970 Spreadsheet Processing Techniques 79
8971 Text Production Skills 79
8972 Typewriting 82
8974 Visual Presentations 80
8975 Word Processing Techniques 80
8980 Shorthand 82
8981 Spoken English Test for Business 88
8982 Using e-mail and the Internet 79
8983 Desktop publishing 77
8984 International English for Speakers of Other languages (ESOL) 87
8985 International Spoken English for Speakers of Other languages (SESOL) 87

subjects in alphabetical order
8575 Access Certificate in English Language Teaching 85

8951 Administration and Secretarial Procedures 81
8950 Accounting 83
8953 Book-keeping and Accounts 83
8954 Business Studies 81
8955 Commercial Numeracy 83
8956 Computerised Accounts 84
8957 Cost and Management Accounting 84
8983 Desktop Publishing 77
8959 English for Business Communications 85
8960 English for Office Skills 85
8961 English for Speakers of Other Languages (ESOL) 86
8963 Graphic Design and Document Presentation 77
8984 International English for Speakers of Other languages (ESOL) 87
8985 International Spoken English for Speakers of Other languages (SESOL) 87
8964 Keyboarding 78
8965 Office Procedures 81
8966 Practical Data Processing 78
8980 Shorthand 82
8968 Spoken English for Speakers of Other Languages (SESOL) 88
8981 Spoken English Test for Business 88
8970 Spreadsheet Processing Techniques 79
8971 Text Production Skills 79
8972 Typewriting 82
8982 Using email and the Internet 79
8974 Visual Presentations 80
8975 Word Processing Techniques 80
8962 Young Learners English for Speakers of Other Languages 86
8969 Young Learners Spoken English for Speakers of Other Languages 86

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International Handbook

General information about City & Guilds is available on our website

A copy of our Equal Opportunities Policy statement ‘Access to assessment’ is

Roles and services of City & Guilds

City & Guilds offers a range of qualifications (known as programmes) in vocational

International Handbook 2004-2005 – Subjects, awards and services 05

To obtain approval please refer to ‘Centre Guide – Delivering International

06 International Handbook 2004-2005 – Subjects, awards and services

International Vocational Qualifications

IVQs currently available:

International Handbook 2004-2005 – Subjects, awards and services 07

City & Guilds

The Full Technological Diploma

08 International Handbook 2004-2005 – Subjects, awards and services

Applying for the Full Technological Diploma

The Licentiateship (LCGI)

Alternatively, candidates are eligible to apply if they:

International Handbook 2004-2005 – Subjects, awards and services 09

English for Speakers of Other Languages

Numeracy and Accounts

10 International Handbook 2004-2005 – Subjects, awards and services

China branch office

Eastern Africa branch office

Eastern Europe branch office

International Handbook 2004-2005 – Subjects, awards and services 11

Southern Africa branch office

Hong Kong branch office

12 International Handbook 2004-2005 – Subjects, awards and services

International Handbook 2004-2005 – Subjects, awards and services 13

GHANA & WEST AFRICA:

14 International Handbook 2004-2005 – Subjects, awards and services

International Handbook 2004-2005 – Subjects, awards and services 15

16 International Handbook 2004-2005 – Subjects, awards and services

International Handbook 2004-2005 – Subjects, awards and services 17

18 International Handbook 2004-2005 – Subjects, awards and services

Professional Development Programmes for Managers

ILM International Management Qualifications*

Other ILM Qualifications

International Handbook 2004-2005 – Subjects, awards and services 19

20 International Handbook 2004-2005 – Subjects, awards and services

Tropical Agriculture (8100)

Method of assessment is by written paper available in June and practical qualifying

Note: This programme requires a Visiting Verifier.

International Handbook 2004-2005 – Subjects, awards and services 21

Computer Aided Draughting and Design using AutoCAD

Method of assessment is by written papers taken on demand as well as

Note: This programme requires a Visiting Verifier.

22 International Handbook 2004-2005 – Subjects, awards and services

International Handbook 2004-2005 – Subjects, awards and services 23

Coursework assessments are applied to components of the

Note: This programme requires a Visiting Verifier

24 International Handbook 2004-2005 – Subjects, awards and services

e-Quals will give you:

e-Quals is a multi-level qualification. Candidates can study e-Quals at levels 1 to 3,

Note 1. Operation of this programme requires a minimum equipment specification –

Note 2. This programme requires a visiting verifier.

International Handbook 2004-2005 – Subjects, awards and services 25

International Vocational Qualification

Available at three levels:

Advanced Diploma – for the candidate seeking to become an advanced crafts

Note: This programme requires a Visiting Verifier.

26 International Handbook 2004-2005 – Subjects, awards and services

Available at three levels: