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Annexure IV

Questionnaire

Name……………………………………….

Designation…………………………………

Department………………………………..

Objective
• This is sent to you as a part of my MBA project I am undertaking in this
organization on the topic ‘competency mapping’ from Human Resource
perspective.
• From the organizational point of view this questionnaire is a part of development
exercise to know the strength and the areas needing improvements (possible blind
spots) in terms of various competencies at various levels of the Manufacturing
department, namely top level, managerial level, executive level, and staff level.

(Please return the completed questionnaire to me on or before…………………)

Please rate each competency using the 5-point rating scale

Exercises outstanding performance on this competency far exceeds


acceptable standards 5
Exercises very good performances on this competency better than
acceptable standards 4
Exercises quite acceptable performance on this competency and
meets requirements 3
Performance on this competency is not quite up to acceptable
standards. A development is needed 2
Performance on this competency fails to meet acceptable
standards. A major development is needed 1
(Questionnaire used for both self and others rating)
Competencies at Top Level

Please tick ‘➼’ what you feel most appropriate

1. Vision and Purpose


1 Sees new possibilities to take the organization to a higher 5 4 3 2 1
realm
2 Optimistic. Sees everything with a positive outlook 5 4 3 2 1
3 Creates and communicates compelling vision or direction 5 4 3 2 1
4 Inspires and motivates others with enlightened insights 5 4 3 2 1

2. Developing people
1 Assembles strong teams 5 4 3 2 1
2 Empowers and trains people 5 4 3 2 1
3 Provides rewards, feedback and recognition 5 4 3 2 1
4 Communicates effectively with people 5 4 3 2 1

3. Values and ethics


1 Aligns with company values 5 4 3 2 1
2 Adheres to code of conduct 5 4 3 2 1
3 Ensures that the standards and specifications are kept 5 4 3 2 1
4 Rewards right behaviors 5 4 3 2 1

4. Commitment
1 Widely trusted 5 4 3 2 1
2 Takes ownership on the assigned responsibilities 5 4 3 2 1
3 Impartial and fair in exercising the responsibilities 5 4 3 2 1
4 Delivers results on commitment 5 4 3 2 1

5. Performance
1 Sets and achieves ambitious goals 5 4 3 2 1
2 Drives for continuous improvement 5 4 3 2 1
3 Ensures that health, safety and social objectives are 5 4 3 2 1
integrated into business activities
4 Gets results consistently 5 4 3 2 1
Competencies at Managerial level
Please tick ‘➼’ what you feel most appropriate
1. Basic knowledge and information
1 Command of basic facts: Understand the business and 5 4 3 2 1
have sound knowledge of basic facts surrounding the
business such as short and long term goals, product
knowledge and the roles and relationships between various
departments.
2 Relevant professional knowledge: Know the background 5 4 3 2 1
of management principles including planning, organizing
controlling and directing
2. Skills and attributes
1 Continuing sensitivity to events: Aware of what is going 5 4 3 2 1
on and is perceptive and open to information; hard
information such as figures and facts, and soft information
such as feeling of other people
2 Analytical, problem solving and decision-making skill: 5 4 3 2 1
Weigh the pros and cons in an uncertain and ambiguous
situation, calling for a high level of judgment or taking
appropriate decision without much delay
3 Social skills and abilities: Develop, negotiate, resolve 5 4 3 2 1
conflict, persuade, use and respond to authority and power
so as to get things done
4 Emotional resilience: Deal with emotional stress and 5 4 3 2 1
strain that arises as consequence of working situations of
authority, leadership, power, targets and deadlines
5 Pro-activity: Respond to the needs of the instant situation, 5 4 3 2 1
but while making such a response consider the long-term
aims and goals and the impact of immediate decision
3. Meta Qualities
1 Creativity: Come up with unique ideas or solutions – 5 4 3 2 1
either ones own ideas or ideas from another source
2 Mental agility: Grasp problems quickly, think about 5 4 3 2 1
several things at once, understand the whole situation
quickly and ‘think on ones feet’
3 Balanced learning habits and skills: Use a range of 5 4 3 2 1
learning process including use of inputs like teaching,
discovery from ones own personal experiences and
reflection
4 Self-knowledge: Aware of ones own beliefs, goals, 5 4 3 2 1
values, feeling, behavior and the part they play in
influencing their actions
Competencies at Executive Level (Q.A &Q.C Division)

Please tick ‘➼’ what you feel most appropriate


1. Personal competencies
1 Assertiveness: Able to state one’s opinion firmly and 5 4 3 2 1
positively
2 Integrity: Gain trust and confidence by interacting with 5 4 3 2 1
fairness, honesty and truthfulness
3 Self- sufficiency: Exercises the professional duties 5 4 3 2 1
without assistance
4 High emotional stamina: Relaxed & poised. Maintain 5 4 3 2 1
effectiveness even under pressure
2. Knowledge level competencies
1 Command of basic facts: Understand the business 5 4 3 2 1
holistically and have a sound knowledge of the basic facts
of Millipore business
2 Quality consciousness: Work always with quality 5 4 3 2 1
awareness
3 Organizational awareness: Have wide knowledge about 5 4 3 2 1
the organization, its departments and functions
4 Knowledge on standards and specifications 5 4 3 2 1
3. Job related skills/competencies
1 Presentation skill: Able to present ideas, concepts, plan 5 4 3 2 1
and procedures clearly to the target group
2 Analytical and problem solving skill: Weigh the pros 5 4 3 2 1
and cons in an ambiguous situation and takes appropriate
decision without delay
3 Concern for excellence: Work with burning desire to 5 4 3 2 1
perform outstandingly
4 Negotiation skill: Discuss and share opinions so as to 5 4 3 2 1
arrive at a constructive agreement.
4. Communication and interpersonal competencies
1 Listening skills: Listen to others views with patience 5 4 3 2 1
2 Precision in communication: Listen to others and express 5 4 3 2 1
the idea with clarity and precision
3 Persuasiveness: Able to move others in getting things 5 4 3 2 1
done
4 Sensitivity: Aware of what is going on in the work place 5 4 3 2 1
and responds in a suitable manner to situations as they
arise
Competencies at Engineers Level (Production Engineers)

Please tick ‘➼’ what you feel most appropriate


1. Personal competencies
1 Stress tolerance: Cope up with work strains that arises as 5 4 3 2 1
a consequence of working situations of targets, deadlines,
work load and pressure from superiors
2 Self starting and proactive: Respond to the needs of the 5 4 3 2 1
instant situations voluntarily
3 Detail consciousness: Explore into the necessary details, 5 4 3 2 1
so as to get the exact information needed
4 High energy level: Operate and maintain fast pace and 5 4 3 2 1
tempo at the work place
2. Knowledge level competencies
1 Operational knowledge: Know each and every details of 5 4 3 2 1
production process
2 Numerical interpretation: Comfortable with numerical 5 4 3 2 1
facts and exercises quantitative reasoning effectively to
derive solution
3 Identifying bottlenecks and rectifying them: Recognize 5 4 3 2 1
situations that retards wok progress and gives immediate
attention and rectification to the problem
4 Knowledge on production concepts, standards and 5 4 3 2 1
specification
3. Job related skills/ competencies
1 Information collection: Gather relevant data from 5 4 3 2 1
different sources that are needed to perform the job
2 Analytical skill: Use relevant facts, data and analytical 5 4 3 2 1
tools to draw accurate and meaningful conclusion
3 Creativity: Come up with unique ideas, insights and 5 4 3 2 1
solutions
4 Technical expertise: Know in detail about the technology 5 4 3 2 1
used in production
4. Interpersonal and leadership skills/competencies
1 Precision in communication: Express the ideas with 5 4 3 2 1
clarity and precision
2 Motivating: Encourage the technicians and operators to 5 4 3 2 1
work towards the organizational goal
3 Appraising and developing: Evaluate the performance of 5 4 3 2 1
technician and operators and provide corrective steps
whenever required
4 Organizing: Arrange works systematically and provides 5 4 3 2 1
structure and order to works
Competencies of Design Engineers

Please tick ‘➼’ what you feel most appropriate


1. Personal competencies
1 Stress tolerance: Cope up with work strains that arises as 5 4 3 2 1
a consequence of working situations of targets, deadlines,
work load and pressure from superiors
2 Self starting and proactive: Respond to the needs of the 5 4 3 2 1
instant situations voluntarily
3 Detail consciousness: Explore into the necessary details, 5 4 3 2 1
so as to get the exact information needed
4 High energy level: Operate and maintain fast pace and 5 4 3 2 1
tempo at the work place
2. Knowledge level Competencies
1 Knowledge on accuracy: Able to check the correctness of 5 4 3 2 1
the drawing
2 Product knowledge: Know the physical structure of each 5 4 3 2 1
product and its parts
3 Knowledge on the latest design packages 5 4 3 2 1
4 Identifying bottlenecks and rectifying them 5 4 3 2 1
3. Job related competencies/skills
1 I.T Skills: Have excellent I.T knowledge and able to apply 5 4 3 2 1
this knowledge to the work for the effective performance
of the job
2 Time management: timely plan the works and complete 5 4 3 2 1
them as scheduled.
3 Self management: Exercise the expected professional 5 4 3 2 1
duties without repeated guidance and monitoring
4 Creativity: Come up with unique ideas, insights and 5 4 3 2 1
solutions
4. Interpersonal and communication skills/competencies
1 Team spirit: Work with the spirit unity and shares 5 4 3 2 1
knowledge with one another
2 Flexibility: Alter and deviate individual work plan to suite 5 4 3 2 1
to the changing needs of the organization and the
department
3 Precision in communication 5 4 3 2 1
4 Receptive to corrections: Accept corrections and advices 5 4 3 2 1
from the superiors and experts
Competencies of Technicians and Operators

Please tick ‘➼’ what you feel most appropriate


1. Personal competencies
1 Adaptability: Conform and adjust to changing 5 4 3 2 1
circumstances and work environments
2 Stress tolerance: Cope up with work strains that arises as 5 4 3 2 1
a consequence of working situations of targets, deadlines,
work load and pressure from superiors
3 Self motivated: Able to work with limited supervision 5 4 3 2 1
4 Honesty: Honest and sincere towards the work and 5 4 3 2 1
responsibility
2. Knowledge level competencies
1 Detailed knowledge of materials and tools used for 5 4 3 2 1
assembling
2 Operational knowledge of machines and tools 5 4 3 2 1
3 Knowledge on product standard and specification 5 4 3 2 1
4 Knowledge on product testing 5 4 3 2 1
3. Job related skills/competencies
1 Technical skills 5 4 3 2 1
2 Learning oriented: Work with an attitude to learn new 5 4 3 2 1
things
3 Concern for excellence: Always work with positive 5 4 3 2 1
attitude to produce qualitative result
4 Initiative: Take voluntary steps to address existing and 5 4 3 2 1
potential problems at the work place
4. Interpersonal and communication skills
1 Team oriented: Enjoy working in groups and able to 5 4 3 2 1
contribute to and learn from the group
2 Clarity in oral expression: Communicate clearly with 5 4 3 2 1
other
3 Receptive to corrections 5 4 3 2 1
4 Committed to responsibilities: Exercise the 5 4 3 2 1
responsibilities with trust, sincerity and commitment
Questionnaire to assess the importance of each competency in the overall
performance of the job at Top Level

Please rate the importance of each competency using the 5-point rating scale
This competency is of vital importance to a successful performance of my job 5
This competency is definitely important to the successful performance of my job 4
This competency is relevant but not important to the successful performance of 3
my job
This competency is of highly marginal relevance to the successful performance 2
of my job
This competency is not relevant to the successful performance of my job 1

Please tick ‘➼’ what you feel most appropriate


6. Vision and Purpose
1 Sees new possibilities to take the organization to a higher realm 5 4 3 2 1
2 Optimistic. Sees everything with a positive outlook 5 4 3 2 1
3 Creates and communicates compelling vision or direction 5 4 3 2 1
4 Inspires and motivates others with enlightened insights 5 4 3 2 1
7. Developing people
1 Assembles strong teams 5 4 3 2 1
2 Empowers and trains people 5 4 3 2 1
3 Provides rewards, feedback and recognition 5 4 3 2 1
4 Communicates effectively with people 5 4 3 2 1
8. Values and ethics
1 Aligns with company values 5 4 3 2 1
2 Adheres to code of conduct 5 4 3 2 1
3 Ensures that the standards and specifications are kept 5 4 3 2 1
4 Rewards right behaviors 5 4 3 2 1
9. Commitment
1 Widely trusted 5 4 3 2 1
2 Takes ownership on the assigned responsibilities 5 4 3 2 1
3 Impartial and fair in exercising the responsibilities 5 4 3 2 1
4 Delivers results on commitment 5 4 3 2 1
10. Performance
1 Sets and achieves ambitious goals 5 4 3 2 1
2 Drives for continuous improvement 5 4 3 2 1
3 Ensures that health, safety and social objectives are integrated into 5 4 3 2 1
business activities
4 Gets results consistently 5 4 3 2 1
Questionnaire to assess the importance of each competency in the overall
performance of the job at Managerial level

Please rate the importance of each competency using the 5-point rating scale
This competency is of vital importance to a successful performance of my job 5
This competency is definitely important to the successful performance of my job 4
This competency is relevant but not important to the successful performance of 3
my job
This competency is of highly marginal relevance to the successful performance 2
of my job
This competency is not relevant to the successful performance of my job 1

Please tick ‘➼’ what you feel most appropriate


1. Basic knowledge and information
1 Command of basic facts: Understand the business and have sound 5 4 3 2 1
knowledge of basic facts surrounding the business such as short and
long term goals, product knowledge and the roles and relationships
between various departments.
2 Relevant professional knowledge: Know the background of 5 4 3 2 1
management principles including planning, organizing controlling and
directing
2. Skills and attributes
1 Continuing sensitivity to events: Aware of what is going on and is 5 4 3 2 1
perceptive and open to information; hard information such as figures
and facts, and soft information such as feeling of other people
2 Analytical, problem solving and decision-making skill: Weigh the 5 4 3 2 1
pros and cons in an uncertain and ambiguous situation, calling for a
high level of judgment or taking appropriate decision without much
delay
3 Social skills and abilities: Develop, negotiate, resolve conflict, 5 4 3 2 1
persuade, use and respond to authority and power so as to get things
done
4 Emotional resilience: Deal with emotional stress and strain that arises 5 4 3 2 1
as consequence of working situations of authority, leadership, power,
targets and deadlines
5 Pro-activity: Respond to the needs of the instant situation, but while 5 4 3 2 1
making such a response consider the long-term aims and goals and the
impact of immediate decision
3. Meta Qualities
1 Creativity: Come up with unique ideas or solutions – either ones own 5 4 3 2 1
ideas or ideas from another source
2 Mental agility: Grasp problems quickly, think about several things at 5 4 3 2 1
once, understand the whole situation quickly and ‘think on ones feet’
3 Balanced learning habits and skills: Use a range of learning process 5 4 3 2 1
including use of inputs like teaching, discovery from ones own
personal experiences and reflection
4 Self-knowledge: Aware of ones own beliefs, goals, values, feeling, 5 4 3 2 1
behavior and the part they play in influencing their actions

Questionnaire to assess the importance of each competency in the overall


performance of the job Executive level

Please rate the importance of each competency using the 5-point rating scale
This competency is of vital importance to a successful performance of my job 5
This competency is definitely important to the successful performance of my job 4
This competency is relevant but not important to the successful performance of 3
my job
This competency is of highly marginal relevance to the successful performance 2
of my job
This competency is not relevant to the successful performance of my job 1

Please tick ‘➼’ what you feel most appropriate


1. Personal competencies
1 Assertiveness: Able to state one’s opinion firmly and positively 5 4 3 2 1
2 Integrity: Gain trust and confidence by interacting with fairness, 5 4 3 2 1
honesty and truthfulness
3 Self- sufficiency: Exercises the professional duties without assistance 5 4 3 2 1
4 High emotional stamina: Relaxed & poised. Maintain effectiveness 5 4 3 2 1
even under pressure
5. Knowledge level competencies
1 Command of basic facts: Understand the business holistically and 5 4 3 2 1
have a sound knowledge of the basic facts of Millipore business
2 Quality consciousness: Work always with quality awareness 5 4 3 2 1
3 Organizational awareness: Have wide knowledge about the 5 4 3 2 1
organization, its departments and functions
4 Knowledge on standards and specifications 5 4 3 2 1
6. Job related skills/competencies
1 Presentation skill: Able to present ideas, concepts, plan and 5 4 3 2 1
procedures clearly to the target group
2 Analytical and problem solving skill: Weigh the pros and cons in an 5 4 3 2 1
ambiguous situation and takes appropriate decision without delay
3 Concern for excellence: Work with burning desire to perform 5 4 3 2 1
outstandingly
4 Negotiation skill: Discuss and share opinions so as to arrive at a 5 4 3 2 1
constructive agreement.
7. Communication and interpersonal competencies
1 Listening skills: Listen to others views with patience 5 4 3 2 1
2 Precision in communication: Listen to others and express the idea 5 4 3 2 1
with clarity and precision
3 Persuasiveness: Able to move others in getting things done 5 4 3 2 1
4 Sensitivity: Aware of what is going on in the work place and responds 5 4 3 2 1
in a suitable manner to situations as they arise
Questionnaire to assess the importance of each competency in the overall
performance of the job at the Engineers level
Please rate the importance of each competency using the 5-point rating scale
This competency is of vital importance to a successful performance of my job 5
This competency is definitely important to the successful performance of my job 4
This competency is relevant but not important to the successful performance of 3
my job
This competency is of highly marginal relevance to the successful performance 2
of my job
This competency is not relevant to the successful performance of my job 1

Please tick ‘➼’ what you feel most appropriate


1. Personal competencies
1 Stress tolerance: Cope up with work strains that arises as a 5 4 3 2 1
consequence of working situations of targets, deadlines, work load and
pressure from superiors
2 Self starting and proactive: Respond to the needs of the instant 5 4 3 2 1
situations voluntarily
3 Detail consciousness: Explore into the necessary details, so as to get 5 4 3 2 1
the exact information needed
4 High energy level: Operate and maintain fast pace and tempo at the 5 4 3 2 1
work place
2. Knowledge level competencies
1 Operational knowledge: Know each and every details of production 5 4 3 2 1
process
2 Numerical interpretation: Comfortable with numerical facts and 5 4 3 2 1
exercises quantitative reasoning effectively to derive solution
3 Identifying bottlenecks and rectifying them: Recognize situations 5 4 3 2 1
that retards wok progress and gives immediate attention and
rectification to the problem
4 Knowledge on production concepts, standards and specification 5 4 3 2 1
3. Job related skills/ competencies
1 Information collection: Gather relevant data from different sources 5 4 3 2 1
that are needed to perform the job
2 Analytical skill: Use relevant facts, data and analytical tools to draw 5 4 3 2 1
accurate and meaningful conclusion
3 Creativity: Come up with unique ideas, insights and solutions 5 4 3 2 1
4 Technical expertise: Know in detail about the technology used in 5 4 3 2 1
production
5. Interpersonal and leadership skills/competencies
1 Precision in communication: Express the ideas with clarity and 5 4 3 2 1
precision
2 Motivating: Encourage the technicians and operators to work towards 5 4 3 2 1
the organizational goal
3 Appraising and developing: Evaluate the performance of technician 5 4 3 2 1
and operators and provide corrective steps whenever required
4 Organizing: Arrange works systematically and provides structure and 5 4 3 2 1
order to works
Questionnaire to assess the importance of each competency in the overall
performance of the job at Design Engineers level

Please rate the importance of each competency using the 5-point rating scale
This competency is of vital importance to a successful performance of my job 5
This competency is definitely important to the successful performance of my job 4
This competency is relevant but not important to the successful performance of 3
my job
This competency is of highly marginal relevance to the successful performance 2
of my job
This competency is not relevant to the successful performance of my job 1

Please tick ‘➼’ what you feel most appropriate


1. Personal competencies
1 Stress tolerance: Cope up with work strains that arises as a 5 4 3 2 1
consequence of working situations of targets, deadlines, work load and
pressure from superiors
2 Self starting and proactive: Respond to the needs of the instant 5 4 3 2 1
situations voluntarily
3 Detail consciousness: Explore into the necessary details, so as to get 5 4 3 2 1
the exact information needed
4 High energy level: Operate and maintain fast pace and tempo at the 5 4 3 2 1
work place
2. Knowledge level Competencies
1 Knowledge on accuracy: Able to check the correctness of the 5 4 3 2 1
drawing
2 Product knowledge: Know the physical structure of each product and 5 4 3 2 1
its parts
3 Knowledge on the latest design packages 5 4 3 2 1
4 Identifying bottlenecks and rectifying them 5 4 3 2 1
3. Job related competencies/skills
1 I.T Skills: Have excellent I.T knowledge and able to apply this 5 4 3 2 1
knowledge to the work for the effective performance of the job
2 Time management: timely plan the works and complete 5 4 3 2 1
them as scheduled.
3 Self management: Exercise the expected professional duties without 5 4 3 2 1
repeated guidance and monitoring
4 Creativity: Come up with unique ideas, insights and solutions 5 4 3 2 1
5. Interpersonal and communication skills/competencies
1 Team spirit: Work with the spirit of unity and shares knowledge with 5 4 3 2 1
one another
2 Flexibility: Alter and deviate individual work plan to suite to the 5 4 3 2 1
changing needs of the organization and the department
3 Precision in communication 5 4 3 2 1
4 Receptive to corrections: Accept corrections and advices from the 5 4 3 2 1
superiors and experts
Questionnaire to assess the importance of each competency in the overall
performance of the job at technicians and operators level

Please rate the importance of each competency using the 5-point rating scale
This competency is of vital importance to a successful performance of my job 5
This competency is definitely important to the successful performance of my job 4
This competency is relevant but not important to the successful performance of 3
my job
This competency is of highly marginal relevance to the successful performance 2
of my job
This competency is not relevant to the successful performance of my job 1

Please tick ‘➼’ what you feel most appropriate


1. Personal competencies
1 Adaptability: Conform and adjust to changing circumstances and 5 4 3 2 1
work environments
2 Stress tolerance: Cope up with work strains that arises as a 5 4 3 2 1
consequence of working situations of targets, deadlines, work load and
pressure from superiors
3 Self motivated: Able to work with limited supervision 5 4 3 2 1
4 Honesty and sincerity 5 4 3 2 1
2. Knowledge level competencies
1 Detailed knowledge of materials and tools used for assembling 5 4 3 2 1
2 Operational knowledge of machines and tools 5 4 3 2 1
3 Knowledge on product standard and specification 5 4 3 2 1
4 Knowledge on product testing 5 4 3 2 1
3. Job related skills/competencies
1 Technical skills 5 4 3 2 1
2 Learning oriented: Work with an attitude to learn new things 5 4 3 2 1
3 Concern for excellence: Always work with positive attitude to 5 4 3 2 1
produce qualitative result
4 Initiative: Take voluntary steps to address existing and potential 5 4 3 2 1
problems at the work place
5. Interpersonal and communication skills
1 Team oriented: Enjoy working in groups and able to contribute to 5 4 3 2 1
and learn from the group
2 Clarity in oral expression: Communicate clearly with other 5 4 3 2 1
3 Receptive to corrections 5 4 3 2 1
4 Committed to responsibilities: Exercise the responsibilities with 5 4 3 2 1
trust, sincerity and commitment