Professional Documents
Culture Documents
Satisfaction in
BANGLADESH
A comparison
between
BANGLADESH BETAR
& RADIO FOORTI LTD.
Group 2
REPORT ON
(F-301)
SUBMITTED TO:
MS. NUSRAT KHAN
LECTURER
DEPARTMENT OF FINANCE
UNIVERSITY OF DHAKA
SUBMITTED BY:
GROUP- 2
NAME ROLL NO .
May 6, 2010
Lecturer
Department of Finance
University of Dhaka
Dhaka-1000
It has to be mentioned further that without your expert advice and guidance
and the contribution of all group members it would not have been possible to
complete this term paper. We will be pleased to answer any sort of query
you may have regarding this report.
Thanking you
In recent years job satisfaction, job designing and job environment has
been taken with much more importance than before. Being able to
have the dream job is the unrest desire of the new generation of
our nation. The young generation, who are the future of this
country, like to participate & contribute as an employee in their
organization. To understand this prime factor “job satisfaction” in
the organizations of Bangladesh, we have conducted a survey. For
comparing the job satisfaction level among the organization, we
were asked to choose a private & another government organization.
To prepare our report, we have chosen Bangladesh Betar& Radio
Foorti Ltd., because both of these two radio stations have very
strong impact on our nation.
Table of Contents
Thus the significance of measuring job satisfaction & developing the work
force in an organization which emphasizes on the importance of studying this
subject for every student of Business Administration. In this occasion we
were assigned to work on a report relating– ““Employee Job Satisfaction in
Bangladesh” by our course teacher NUSRAT KHAN for the course
“Organaizatonal behavior & Human Resource Development”. We have
worked hard to give our best on focusing on the topic in the light of Theory
and Reality. To enhance our experience and to enrich our knowledge it
seems to be a life-time opportunity. We contributed our heart and soul to
make it a perfect piece of management features and functions. Hopefully the
result of our hard work will be found in an appropriate manner.
CHAPTER TWO
CONCEPT & FUNDAMENTALS
THE CAUSES OF JOB SATISFACTION
• Work’s Nature
Enjoying the work is almost always the one most strongly correlated
with the high levels of overall job satisfaction. Jobs that provide
training, variety, independence, and control satisfy most employees. In
other words, most people prefer work that is challenging and
stimulating over work that is predictable and routine.
• Promotion
• Pay or Compensation
• SUPERVISION
• CO-WORKERS
• OVERALL
o Performance
o Customer Satisfaction
o Absenteeism:
o Turn over
Active
Destructive
Constructive
Passive
There are consequences when employees like their jobs and when they
dislike their jobs. one theoretical model –the exit-voice-loyalty-neglect
framework- is helpful in understanding the consequences of dissatisfaction.
Here is the framework of four responses, which differ from one another along
two dimensions constructive/destructive and active/passive. The responses
are defined as follows:
• EXIT: The exit response involves directing behavior toward leaving the
organization, including looking for an new position as well as resigning.
CHAPTER THREE
ORGANIZATIONS’ PROFILES
A
fter a successful month of testing, Radio Foorti hit the airwaves on the
22nd of September in 2006, introducing the FM culture back to
Bangladesh. Broadcasting on a frequency of 98.40 MHz, Radio Foorti
was one of the first stations to obtain and make use of a new ordinance
allowing broadcast radio to take off. Armed with Apu as their first radio
jockey, the station sought to provide quality music and entertainment
through a media largely ignored throughout the satellite television boom.
While the radio station itself has expanded, to having 12 radio jockeys be
heard on -insert number of shows here-, the aim hasn't changed. Radio
Foorti still plays a wide variety of music, ranging from golden classics to the
latest song released from the top artists in Bangladesh, even mixing the
hottest international tracks into the playlist. Through its network of friendly
radio jockeys, constant audience interaction via text messages and special
features allowing fans to get closer to their favorite stars, Radio Foorti has
helped redefine the FM culture and has helped usher in a new way for music
to be heard and for entertainment to be enjoyed.
R
adio transmission in the region now
forming Bangladesh started in Dhaka on December
16, 1939. Initially, the station was located in old
Dhaka. Later, the station was relocated to Shahbag. It
played an important role during the Bangladesh
Liberation War of 1971. On March 26, 1971, the broadcasting center of Radio
Pakistan was used to transmit a declaration of independence, which was
picked up by a Japanese ship in the Chittagong Harbor and retransmitted.
During the war, it was known as Shwadhin Bangla BetarKendro (Independent
Bengal Radio Station). Due to heavy shelling, the station had to be relocated
several times, and ultimately moved to Calcutta on May 25, from where it
would broadcast until the end of the war. On December 6, it was renamed
Bangladesh Betar.
CHAPTER FOUR
STUDY & ANALYSIS
From the broad objectives of this study, we have sorted down five sub-
components which are correlated to PRODUCTIVITY. The five
components are:
B. COMPENSATION = .25
6. involvement with the job either for structure or for willingness, boosts
up productivity
The job satisfaction among the employees differ from top order
executives and mid-level employees
After evaluating the open ended questions, we found out that there are some
common factors that most of the employees prefer. Based on that 3 pie
charts have been made to give a facet of the situation.
BANGLADESH BETAR
Factors Influence Productivity & High Quality :
COMPARISON &ANALYSIS
Bangladesh betar&Radio foorti, are popular and efficient at their own
sectors. They have achieved a lot of recognition for their performance and
contribution to the society.But as a govt. organization, Bangladesh betar
does some different works than Radio Foorti.
It’s now time to make a comparison between these two organizations. The
variables which are considered as the comparing tool are:
2) Involvement
3) OCB
4) DWB
5) Productivity
But, besides these factors, there could be other inflective factors related
to job satisfaction. To find out that, factors to be considered:
Payroll 5 8.25
Absenteeis 59 44
m &
turnover
CHAPTER SIX
Annexure
Bangladesh Betar
productivity
Responde
nt Code Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8
1401 2 1 2 2 5 4 4 4
1402 2 2 2 2 5 4 4 3
1403 2 2 2 2 4 5 4 5
1404 2 1 1 2 5 3 4 3
1405 2 1 2 2 5 4 5 3
1406 2 2 2 2 5 - 4 -
1407 2 1 2 2 4 5 4 3
1408 2 1 2 2 5 5 5 5
1409 2 2 2 2 5 5 4 5
1410 2 2 1 2 4 4 5 5
1411 2 2 1 2 5 4 3 5
1412 2 1 2 2 5 5 5 5
1413 2 2 1 2 4 2 3 5
1414 2 2 2 2 4 4 4 4
1415 2 2 1 2 3 4 3 3
1416 2 2 2 2 3 4 3 4
1417 2 2 2 2 4 3 4 3
1418 2 1 2 2 3 3 4 4
1419 2 2 1 2 5 5 3 4
absentee Turno
ism ver DWB
Q1 Q1 Q4 Q1 Q2 Q3 Q4
1 2 5 2 2 2 2
2 3 5 2 2 2 2
2 4 5 2 2 2 2
1 4 5 2 2 2 2
2 4 5 2 2 2 1
2 5 5 2 2 2 2
2 4 5 2 2 2 2
2 4 5 2 1 2 2
2 4 5 1 2 2 2
2 3 5 2 2 2 1
2 4 5 2 2 2 2
2 4 5 2 2 2 2
2 5 5 2 2 2 2
2 4 5 2 2 2 2
2 3 5 2 2 2 2
2 3 5 1 2 2 2
1 4 5 2 1 2 2
2 4 5 2 2 2 2
1 4 5 2 2 2 2
OCB
Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8
2 2 2 2 2 2 2 4
1 1 1 1 2 1 2 5
2 2 2 2 2 2 2 5
2 2 1 2 2 2 2 5
2 2 2 2 2 2 2 4
2 2 2 2 2 2 2 -
2 2 2 1 2 2 2 5
2 2 2 2 2 2 1 5
2 1 1 1 2 2 2 4
2 2 2 1 2 2 1 4
2 2 2 2 2 1 2 5
2 2 2 1 2 2 1 4
2 2 1 2 2 2 2 5
2 2 2 1 2 2 2 4
2 2 2 2 2 2 2 5
2 1 2 1 2 1 2 5
2 2 2 1 2 2 2 5
2 2 2 1 2 2 2 3
2 2 2 2 2 1 1 4
JOB
SATISF
ACTION
Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q1 Q1 Q1 Q1 Q1 Q1
0 1 2 3 4 5
2 1 1 1 2 2 2 2 2 2 2 2 2 2 1
2 1 1 1 2 1 2 1 1 2 1 2 1 2 1
2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
2 2 2 2 2 2 1 1 2 2 2 2 2 2 1
2 2 2 2 2 2 1 2 2 2 2 2 1 2 1
2 2 2 1 2 2 2 2 2 2 2 2 2 2 2
2 1 1 1 2 2 2 2 2 1 2 2 2 2 1
2 2 2 2 2 2 2 2 2 2 2 2 2 2 1
2 2 1 1 1 2 2 1 2 1 1 2 2 2 1
2 1 1 1 2 2 2 1 2 2 2 2 2 2 1
2 2 1 2 2 2 2 2 1 2 2 2 1 2 1
2 2 2 1 2 2 2 1 2 2 1 2 1 2 1
2 2 2 2 2 2 2 2 1 2 2 2 1 1 1
2 2 1 1 2 2 2 1 2 2 2 2 2 2 1
2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
2 2 2 2 2 2 2 2 2 2 1 2 1 2 2
2 1 1 1 2 2 1 1 2 2 1 2 2 2 1
1 1 1 1 2 2 1 1 2 2 1 2 2 2 1
2 1 1 1 2 2 2 2 1 2 2 2 1 2 1
RADIO FOORTI
Poductivity
Responden
ts Code Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8
1501 2 2 2 2 4 3 4 5
1502 2 2 2 2 5 4 5 5
1503 2 1 1 1 3 4 3 4
1504 2 1 2 1 4 3 4 4
1505 2 2 2 2 2 4 4 5
1507 2 2 1 1 4 4 4 3
1508 2 2 2 2 3 5 4 3
1509 2 2 2 2 5 3 5 5
1510 2 2 2 2 3 2 4 3
1511 2 2 2 2 3 2 4 3
1512 1 2 2 2 4 4 4 4
1513 2 2 2 2 4 4 4 4
1514 2 1 2 2 3 4 3 3
1515 2 2 2 2 4 4 4 3
1516 2 2 2 2 4 4 5 4
1517 2 2 1 1 4 4 4 3
1518 2 2 1 2 4 3 3 3
1519 2 1 2 2 3 3 3 4
1520 2 2 2 2 4 3 4 5
absentee Turno
ism ver DWB
Q1 Q1 Q4 Q1 Q2 Q3
2 3 5 2 2 2
2 3 5 2 2 2
2 3 4 1 2 2
2 3 4 1 2 2
4 3 5 1 2 2
2 4 5 1 2 2
2 5 5 2 2 2
2 4 5 2 2 2
1 3 5 2 2 2
1 3 5 2 2 2
2 4 5 2 2 2
1 2 5 2 2 2
1 4 5 1 2 2
1 4 5 2 2 2
3 5 2 2 2
2 4 5 1 2 2
2 3 5 2 2 2
2 3 5 1 2 2
2 3 5 2 2 2
OCB
Q4 Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8
2 2 1 2 2 2 2 2 4
2 2 2 2 2 2 2 2 5
2 1 1 1 2 2 1 1 3
1 2 2 1 1 2 1 1 5
2 2 2 2 2 2 2 2 4
1 1 1 2 1 2 1 2 5
2 2 2 2 2 2 2 2 4
2 2 2 2 2 2 2 2 5
2 2 2 2 2 2 2 2 4
2 2 2 2 2 2 2 2 4
2 2 2 2 2 1 1 2 3
2 2 2 1 2 2 2 2 4
2 2 1 2 1 2 2 2 4
2 2 2 2 2 2 2 2 4
2 2 2 2 2 2 2 2 5
1 1 1 2 2 2 1 1 4
2 2 1 1 1 1 2 2 4
2 2 1 1 2 1 2 2 5
2 2 1 2 2 2 2 2 4
Job Satisfaction
Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11 Q1
2 2 1 1 1 2 2 1 1 2 2
2 2 1 1 2 2 2 2 2 2 2
1 2 2 2 2 1 1 2 2 1 1
1 2 1 1 2 2 1 1 2 1 1
2 2 1 2 2 2 2 2 1 1 1
2 1 1 1 2 2 1 2 1 1 2
2 2 2 1 2 2 2 2 2 2 1
2 2 2 2 2 2 2 2 2 2 2
2 2 2 2 2 2 2 2 2 2 2
2 1 1 1 2 2 2 2 2 2 2
2 1 1 1 2 2 2 1 1 1 1
2 2 2 2 2 2 2 2 2 2 1
2 1 2 2 2 2 2 2 1 1 1
2 1 1 1 2 2 2 1 1 2 1
2 2 1 1 2 2 2 2 2 2 1
2 1 1 1 2 2 1 2 2 2 1
2 1 1 2 2 2 2 2 1 2 1
2 2 2 2 2 2 1 2 1 2 1
2 2 1 1 1 2 2 1 1 2 2
QUESTIONNAIRE
A Sample Survey on
“EMPLOYEE JOB SATISFACTION in
BANGLADESH”
GENERAL INFORMATION
Respondent Name:
SECTION 1: PRODUCTIVITY
1. I am aligned with the organization’s mission Ye N
s o
2. I feel involved in decisions that affect Ye N
our organizational community s o
6. I meet the target quotas and goals - [please tick () the exact box]
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
N/A
7. Overall productivity in getting the job done - [please tick () the exact
box]
Excellent
Good
Average
Below average
Poor
N/A
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
N/A
9. What is it that helps you to be productive and provide quality service?
[please mention the prime factors] –
1. 5.
2. 6.
3. 7.
4. 8.
SECTION 2: ABSENTEEISM
1. I look forward to going to work on SUNDAYmorning - Ye N
s o
2. Most of the time I’m absent because - [please tick ()
the exact box]
Unsafe Working
Conditions
Excessive Rework
Travel Distance
SECTION 3: TURNOVER
1. There are more positive than negative aspects to my job - [please
tick () the exact box]
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree 2. W
h
a
t are your reasons for joining [COMPANY_NAME]? (Check all that
apply)
Referred by a friend
Fringe benefits
Career advancement
Advertisement
Salary advancement
Higher Pay
Benefits
Commute
Relocation/Move
Career Change
Company Instability
4. Have you changed jobs in the last 12 months?[please tick () the
exact box]
No
Once
2 times
3 times or more
4 times or more
No answer
Yes, I always do so
Yes, occasionally
N/A