FROM DUBAI

Feras Jaffar, Director for Service Delivery and Channel

Enhancement, eGovernment Authority, Bahrain

Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1
Agile Government in Bahrain
World e.Gov Forum
October 2010

Feras J. Ahmed
Director – Service Delivery & Channel Enhancement
Bahrain e-Government Authority
 AGENDA


The Vision

Where are we today?

The Integrated Service Delivery Platform

E-Service Accessibility

Sample e-Service : e-Birth

Key Performance Indicators
 The Vision
This end to end initiative envisions providing an integrated platform for e-
service delivery across the government of Bahrain’s spectrum of services via
numerous channels leading to a ‘no wrong door policy’ and ultimately
customer satisfaction in fulfilling our aim:
“Towards a better Life”
 Where are we today?

The platform is currently live and

operational in the Kingdom of Bahrain
and its 150+ services can be availed
instantly by any individual (citizen,
resident or even visitor), business or
government organization
The Integrated Service Delivery Platform
Channels of choice
Mobile Portal Common Service Kiosks Contact
Web Portal
Bahrain.bh/Mobile & Centers (Face to Face) Center
www.bahrain.bh
SMS

 Integrated 
 Shared Platform  
SOA Based Integration Layer (Webservices) 

   
Ministry 1 Ministry 2 Ministry 3 Ministry n
 e-Service accessibility
Portal www.bahrain.bh
www.bahrain.bh/m
obile
Batelco SMS to
Mobile 4949
ZAIN SMS to 88311
35 Locations across
Kiosks the Island
Toll free 80008001
Contact Center Email feedback
form
Common 15 staffed Centers
Service Centers across the country
 E-Birth Service
L
a
b
o
Congratulations, your
P r Personal
newborn Iss
a Number
R has been ue
successfully created.
r o
The personal number of
e o
is: 090600029. After CP
n m
completing your R#
t hospital discharge
formalities, please visit
s Birth Certificate
eService on
Bahrain.bh to complete
your request.
B SMS
ah Notific
rai ation-
n Father
P
os
t
Issue of Onl
Birth ine
Mobile Platform
 Key Performance Indicators


Over 150 integrated e-services from 26 Government
Organizations


24 Million+ Pageviews since launch


Visitors from 204 countries


US$ 44 Million+ in payment transactions


240,000+ number of payments
Thank You