Professional Documents
Culture Documents
UNIVERSITY
MADE BY:
AKSHAY KHARBANDA
SRIJAN SAXENA
VINEETH VIJAYAN
BBS-IA
ACKNOWLEDGEMENT
We would like to begin with expressing our gratitude towards our project
guide Ms. Aastha Diwan for guiding us throughout our project on
“SPRITUAL INTELLIGENCE”. The project would not have been possible in
its present form without her able guidance and valuable suggestions.
CONTENTS
METHODOLOGY........................................................ .............5
INTRODUCTION............................................... ......................6
SPIRITUAL INTELLIGENCE- ORIGIN AND RESEARCH..................8
WHAT IS \“SPIRITUAL INTELLIGENCE\....................... .............11
Being SPIRITUAL.............................................................................11
Having INTELLIGENCE....................................................................11
- Division of strata
Once the topic ‘Spiritual Intelligence’ was selected, we decided to
conduct a firsthand survey on it by getting questionnaires filled up by
various correspondents. We also decided to divide the correspondents
into five categories, viz.-students, businessmen/professionals, retired,
homemakers and working group.
- Collection of data
The primary data was collected by all the group members by dividing
the job of getting the questionnaires filled equally. For the secondary
data, our main focus revolved around the works of authors Dana Zohar
and Ian Marshall.
INTRODUCTION
Spiritual intelligence is about the growth of a human being. It is about
moving on in life. About having a direction in life and being able to heal
ourselves of all the resentment we carry. It is thinking of ourselves as an
expression of a higher reality. It is also about how we look at the
resources available to us.
Spiritual intelligence motivates people to balance their work schedules
to spend time with the family. Or an executive with a high SQ might look
beyond profit margins and devote time for voluntary work with orphans.
Spiritual intelligence also addresses the need to place one's life in a
shared context of value.
The transformative power of SQ distinguishes it from IQ and EQ. IQ
primarily solves logical problems. EQ allows us to judge the situation we
are in and behave appropriately. SQ allows us to ask if we want to be in
that situation in the first place. It might motivate us to create a new one.
SQ has little connection to formal religion. Atheists and humanists may
have high SQ while someone actively religious may not.
Contrary to the general perception, Spiritual Intelligence invokes the use
of reason and will. The process involves analysis and a decision. Take
the law of "gravity" as example. We don't have to feel the presence of
gravity to believe, this principle is in place whether we are a believer of
this law or not. And in application of this knowledge (wisdom), man
made decisions (technological advancement) in respect to this principle
to protect lives and properties.
In words of Marsha Sinetar, author, What We Can Learn from the
Early Awakening Child, “Spiritual intelligence is inspired thought. It is
light, the kiss of life that awakens our sleeping beauty. It animates
people of any age, in any situation. In children, that quickening makes
boys and girls want to seek out and cultivate their inborn gifts, energies,
and desires”.
SPIRITUAL INTELLIGENCE- ORIGIN AND RESEARCH
Psychologists who devised tests to measure rational intelligence termed
their measure as "Intelligence Quotient (IQ)", their hypothesis being that
higher the IQ more is the rational intelligence. For long, the world gave
much importance to Intelligence Quotient. "My son has an IQ of 210!"
the proud mother would gush. "He's going to be a scientist." Such an
attitude was a legacy of the early 20th century.
While the utility of IQ in identifying potential performers is not disputed,
according to renowned psychologists IQ contributes only about 20 per
cent to the factors that determine life success, which leaves 80 per cent
to other forces. This led to further studies in the area of measuring
human intelligence. In mid-1990s, Daniel Goleman revealed findings in
neuroscience and psychology that stressed the importance of Emotional
Quotient (EQ). This makes us aware of our feelings and that of others. It
gives empathy, motivation, compassion and an ability to respond
skillfully to pleasure and pain. Goleman argued that EQ was a basic
requirement for the use of IQ. If the areas of our brain that feel are
damaged, our ability to think effectively is diminished.
Later, however, authors Dana Zohar and Ian Marshall introduced a new
dimension to human intelligence and coined the term “SQ” for Spiritual
Intelligence”. People argue that the SQ is the basic foundation for an
effective use of EQ and IQ. People also refer to it as the soul's
intelligence. While rational, logical thinking gives one's IQ, and the
associated habit-bound, pattern recognizing emotive thinking gives one
the EQ, the creative, insightful, rule-making, rule breaking thinking with
which we reframe and transform our previous thinking gives one the SQ.
Just as the whole can be greater than the sum of its parts, SQ allows one
to add a larger, deeper and richer context to the present.
Spiritual Intelligence, according to Zohar, is:
1. Self-Awareness- You know who you really are and you know that
you are connected with the whole universe.
2. Vision & Values Led – or Idealism. Children naturally want to
serve, and so do we. Vision and values led is definitive of our humanity.
3. The Capacity to Face and USE Adversity- Owning our mistakes
and adversity and using pain and tragedy to learn
4. To be Holistic- Seeing the connections between things. Being open
to and interested in EVERYTHING.
5. Diversity- Thriving in and celebrating diversity. I look at you and see
what is different in you and I say “Thank God for that!”
6. Field Independence (Courage) - A term from psychology that
means the courage not to adapt, to be independent.
7. The Tendency to Ask WHY? - Questions are infinite. In Quantum
Physics questions create reality.
8. The Ability to Re-Frame- Put things into a larger context of
meaning.
9. Spontaneity- This is NOT acting on a whim…it comes from the same
Latin roots as response and responsibility. It is not conditioned by fear. It
is appropriately “responsive to” the world
WHAT IS “SPIRITUAL INTELLIGENCE”?
In order to understand both the development and application of spiritual
intelligence it is useful to first be clear on what we mean when we use
these two words.
Being SPIRITUAL
To be 'spiritual' is to think, act and interact from an awareness of self as
spirit not form, soul not body.
Most of us are taught to believe we are our physical forms, and so we
identify with our body or the labels we give to our bodies such as
nationality, race, gender, profession etc.
This wrong sense of self is what creates all fear, anger and sadness in
life. From a spiritual point of view these ‘unnatural’ emotions are always
the result of ego (misidentification), which then blocks access to your
true spiritual nature which is peaceful, loving and joyful.
Having INTELLIGENCE
Intelligence is to use what you know in the right way at the right time in
the right place with the right intention.
For example if you 'know' your self as a spiritual being you will also
'know' that you do not own or possess anything. When something in
your life is damaged or lost, it does not affect you in any way – you are
able to use your spiritual power to accept and move on.
If someone praises the clothes you wear, or insults you in any way or
comments negatively about your looks, you are NOT affected because
you ‘know’ that your real beauty lies within your character, within your
nature, which no one can ever take away. In that moment you draw on
the inner power of that knowledge and use it to remain stable in the
face of others negativity. In effect you are drawing on your spiritual
strength which is only released when you know who and what you are,
and then using that strength in the right way, in the right place at the
right time.
One of the qualities of SQ is wisdom. This includes knowing the limits of
your knowledge. Other ingredients are values such as courage, integrity,
intuition, and compassion. Spiritual Intelligence is recognizing time
honored rules and applying the same to our modern situation. Unless an
individual observed this prescription, Spiritual Intelligence will not
benefit a person.
The transformative power of SQ distinguishes it from IQ and EQ. IQ
primarily solves logical problems. EQ allows us to judge the situation we
are in and behave appropriately. SQ allows us to ask if we want to be in
that situation in the first place. It might motivate us to create a new one.
SQ has little connection to formal religion. Atheists and humanists may
have high SQ while someone actively religious may not.
Spiritual intelligence therefore has to do with people's thoughts and
beliefs, rather than their bodies and physical surroundings. You need to
become aware of your thoughts (invisible energy). Your thoughts,
together with your feelings and words, create your actions. Your actions
or behaviour are a direct reflection of who you really are. Spiritual
intelligence therefore does not mean an automatic connection with
religion.
RELIGION AND SPIRITUALITY
Often the very word ‘spiritual’ invokes concepts of religion and religious
belief systems and dogmas which, for some, can trigger feelings of
aversion. So it’s good to clarify the differences.
It has been said that most spiritual people are religious but few religious
people are spiritual. Why? Religion, in an organized sense, tends to
encourage the individual to attach to a packaged set of externally
prescribed beliefs, whereas spirituality tends to encourage detachment
from all beliefs and use the practice of a meditative and reflective
process to reveal and realise what is true. Religion in its original
meaning is to ‘reconnect’. Religion in a spiritual sense would be religion
in the true sense of the word, which is to reconnect with the original and
authentic self, and ones true spiritual nature, which is essentially
peaceful and loving. When one is ‘being spiritual’ ones religion is
peace. This is not possible until all attachments are dropped, most
especially to beliefs and belief systems.
The following is a ‘contrast of tendencies’ between religion and
spirituality. ‘Tendency’ here means frequently, but perhaps not in every
case. For example religion tends to be male dominated and spirituality
tends to be a more feminine domain, but in neither is it absolute.
Religion tends to be Spirituality tends to be
Structured Free flowing
Male dominated Androgenous
Oppressive Emancipating
Conforming Metaphysical
Institutionalized Individual
Doing Being
Patriarchal Equality
Social Control Liberating
Culturally defined Transcendent
Separating Bringing Together
Applies to some Applies to all
Religion tends to be Spirituality tends to be
Exclusive Inclusive
Dogmatic Flexible
Restrictive Expansive
Ego (based on attachment to Humility (which emerges
beliefs) naturally with the freedom of
non-attachment)
Controlling Allowing
NEED FOR SPIRITUAL INTELLIGENCE
In the ‘inner game’ of the relationship that you have with your self, the
highest purpose at this time is to ‘be your self’. Not so easy if you don’t
know who/what you are. In the outer game of relationships with others,
the highest purpose is to ‘be of service’.
The spiritual intelligence unit serves to assist people in any context
(corporate, community, family) to develop their spiritual awareness,
capacity and intelligence, and then to use that intelligence to be more
effective as an individual, and thereby expand their capacity to make a
greater contribution to the endeavours of others.
Spiritual intelligence also plays a very important in practical life. Each
area of life contains a set of relationships. Both success in life and
levels of satisfaction in each area of life depends on how well one is able
to interact within those relationships.
Spiritual intelligence expands the capacity to understand others at the
deepest level. Spiritual understanding also allows discerning both the
‘true cause’ of behaviour without judgement, and serving the ‘true
needs’ of others until people themselves learn to meet their own needs.
This capacity is developed by first learning to free oneself from
attachment and neediness and being able to meet our own inner needs.
Attachment and neediness are the opposite of being spiritually
intelligent.
- Medical Field
In medical field, there are many doctors with high IQ who are known to
perform complicated surgeries. People have learnt and adopted best
medical practices/techniques. There are talented doctors; however, the
patients are not satisfied with the quality of services offered. It proves
that doctors (even with very high IQ) alone cannot satisfy the patient.
Patients want something more. Apart from talented doctors, people
want caring nurses, cheerful receptionists, disciplined ward boys,
hygiene conscious sweepers etc. If all these are combined together, it is
nothing but an efficient management with high SPIRITUAL QUOTIENT
(SQ). Intelligent doctors help in achieving patient satisfaction but a more
important role is to be played by the management which must have a
human touch, which is not possible without a high level of SQ.
Management with high SQ includes everybody - doctors, nurses, ward
boys, receptionists, sweepers and all of them must have an appropriate
level of SQ. Doctors are respected in the society because people are
instrumental in alleviating the sufferings of ill people. It is this very
important aspect of their jobs, which have given them a ‘God-like’ status
in the society. Somehow, this God-like status has not proved to be a
motivational factor. Unfortunately, it has created a higher level of
negative ego in them. When a person becomes very possessive about
himself, i.e. I am a doctor, I alone can do this, my name must come first
etc., it creates negative ego which is self destructive and works against
the interest of the organisation. Therefore, the doctors’ ego needs to be
managed. Doctors become victim of negative ego due to various social
and historical reasons. Their negative ego is reflected in many ways
such as:
a) People do not like to work under a non-doctor manager,
b) If patient asks many questions, people prefer them to be handled by
their assistants,
c) If somebody does not address them by the word ‘Doctor’, people feel
hurt,
d) People keep patient waiting for hours and if someone complains, he
does not like it,
e) He hates the rules (such as the rules under Consumer Protection Act,
Application of Criminal Procedures Code etc.) which govern them.
All these are manifestations of negative ego which most of the doctors
are unaware of. To control and overcome this negative ego, the doctors
need to give spiritual bent to their thoughts. It will make them more
productive for the society.
By treating the patient, people are doing their job. So people should
not expect anything from the patient or his relatives or society in
general.
People should learn to manage their ego. Negative ego does not help
one in any way. It does not raise anybody’s status/position in the
society.
Human service is a great job. Doctors take care of sick people and
thereby do a great job. People are fortunate that God has chosen them
for this noble job.
Lastly, doctors should have regard for the rules and laws. The rules
and laws are made to serve patients’ interest. None is supreme than
the patient.
There can be many tips like the ones above but doctors will be able to
search them provided people have an urge for the same. If their spiritual
quotient is enhanced, people will prove to be the greatest assets for the
society and their usefulness will be increased many folds.
-Security Issues
In any job function there must be specific methods or procedures
adopted to ensure effectiveness and productivity, as well as quality. To
get an overall success commitment and participation is required by all
employees. Work culture and understanding on latest issues must be
cultivated to provide maximum output with minimum capabilities. In any
corporate organisation security is one of the main department that need
modification towards present need and challenges.
Malaysia is well ahead in its development towards nation building. The
Malaysian plan (i.e. NEP – new economic policy) is already half way
through. Now Malaysian government is promoting k3p program (an
education system to encourage people to read, listen and observe). This
is the only way to instill knowledge indirectly at all level within the
community.
Security is one of the parties involved in upgrading knowledge. Perhaps
conscientious training of security personnel is the single most critical
factor which affects the success of security operation. It is through
training that we maintained commitment and continuing education of all
security staff, personal and supervisory representative.
The philosophy of service is based on strategic self interest and
business prospers. One must agree that the most successful department
is the ones that have delivered outstanding result, driven by simple
mural imperative to provide quality service. With good quality and
performance, the immediate result is that you loose one thing which you
can’t afford to loose i.e. credibility, but we must accept reality.
To impart this knowledge, the Malaysian authorities maintained a
commitment through training to the continuing of all our security staff.
The standard format of training has proven valuable on the expectation
of security operation and management system in globalization.
Though the perceptions are changing, there is still a striving on the
mottos:
1) To protect
2) To serve
3) To preserve
4) To prevent
Through the job function principles and strategies in line with economic
development of the world, emotional interaction is prime for personal
and professional success. For change of qualities in life, there also have
to be a change the attitudes. This is when the following qualities have to
be upgrade and check:-
A) IQ (intelligence quotient)
B) EQ (emotional quotient)
C) SQ (spiritual quotient) and
D) KQ (knowledge quality)
Spiritual quotient- Teaching spiritual is an intricate process as there
must be an effective method to do it. Malaysian culture and religion has
spiritually educated many people in the country as well as countries that
are struggling with spiritually and those that have a fist native culture
and religion as a secondary one.
Malaysian society understands the issue. The training programme is so
designed to help belief effectively. The SQ method of undertaking was a
noble approach towards SQ educator since the current societies in
Malaysia are rich in values. On the other hand, the Malaysian culture
and religion divides the leaning of SQ into several levels, which makes it
easier for leaning. SQ is hence being taught to Malaysian workers to
modify their attitude as SQ is a better way to make them better citizens
as SQ’s main forces are simplicity and creativity.
With the Malaysian population of multiracial and religion, its adoptions
of legends, myths, belief whether from oriental, east and western opus’s
and SQ play a vital role in introducing modification and practice which
will ensure it does not fade into obscurity in traditional norms.
- Children
Spiritual quotient if inculcated from a very early stage of life can prove
to be very instrumental in framing the overall personality of a child and
sensitizing him/her towards various aspects of life.
There are various specially designed transformational programs which
aim to transform children in a very short period of time. The inner
beliefs and thought patterns of the child are explored and positive
changes made. Such programmes show children the importance of
correct thinking, vision, discipline and persistence with the use of
interactive games and cultural storytelling .these are unique and radical
program that creates a self confident and creative child. Training
techniques include games, play, exercises, breathing and stories to
develop a myriad of skills; success and leadership qualities, a knowing
of their real self, confidence building, stress management,
communication, expression skills and concentration.
Such programmes for children and teenagers supplement regular
academic training. People help develop a complete, confident and
creative child. Programs can be custom designed for schools, colleges,
and other educational institutions as per specific requirements. These
learning programs give an edge to the children which is needed for real
world success. In such programs, a child is exposed to the qualities of
perseverance, wisdom, decision-making, vision, discipline, and human
values. Thereby improving relationship skill and infusing essential
leadership qualities required for excelling in today's competitive world.
Such programs are more effective on children as their minds are fertile.
These programs teach them about the nature of the mind, methods to
discipline and use it effectively, and how to avoid negative tendencies.
Breathing techniques and awareness exercises are also taught in an
entertaining manner through practice and use of wisdom stories. This
program makes children calmer, disciplined, creative, and more self-
aware.
ANALYSIS
The data collected from correspondents belonging to various strata of
society is summed up and analysed below:-
STUDENTS
Housewives were the average scorers in the survey. Here too, although
there were a few who scored high, most of them fell into the category of
‘medium spiritual intelligence’. It was observed that the homemakers
who lived in joint families had better spiritual quotient as people have to
be aware of their true feelings and actions so that people do not hurt
anyone else’s sentiments in the family. However, people were somewhat
unsure of their actions towards the outside society due to lack of
exposure to the outside world. Also, housewives have more time to
introspect their thoughts. However, many of them seemed a bit
frustrated due to the monotonous housework people have to do
everyday.
Although these people have good self-awareness levels, people
somewhat lack confidence, thereby resulting in a medium average
score. Housewives seem more secure, maybe as they are quite able to
put things in a larger context. Also, this stratum came across as people
who would approach towards a problem from its root level. They had a
good level of self- awareness in them and hence, seemed to be more
emotionally balanced.
SERVICE CLASS
This stratum is again the medium scorer. Service class includes all those
people who do jobs for others and do not own any business. Their
confidence and self-awareness levels are generally good as these people
are used to reporting to their superiors. Hence being ambiguous of their
own feelings and thoughts would severally dent their confidence.
Moreover, again attributing to their service status, this stratum is highly
responsible. However, their scores have been brought down as most of
them feel insecure about their jobs and hence, lack loyalty.
These people, quite surprisingly, viewed changes as an opportunity for
growth. This maybe because of the fact that the major part of the
service class is now concentrated in the private sector, which they
change jobs quite often for growth prospects. They had a great deal of
self awareness too. They were less egoistic and were ready to help
others, sometimes even strangers, though they considered others as
different from themselves. These people came across as fighters who
would try hard to force things their way. However, this class felt insecure
easily, which means they can really do blunders at times. Also, they
acted with sensitivity towards their surroundings as perhaps they were
not too good at seeing things from a larger perspective.
To sum up, this strata, though has a fighting spirit and great confidence
levels, they many a times act quite submissively and more with feelings.
PROFESSIONALS
RETIRED
This is the most spiritually intelligent stratum. The biggest factor making
them the highest scorers is their age. These people have a huge
experience of life backing their thoughts and actions. Owing to this
experience, they are able to put thing in a larger perspective,
understand the underlying cause of a situation and thereby decide a
best reaction. Moreover being the most aged, people are the most
mature stratum. Also, this experience of life gives them a great ability to
put and see things in a larger context, thereby increasing the
spiritualism in them all the more.
Also, having retired from service; people have time for introspection
which improves their self-awareness. Retired people were the most
spiritually balanced stratum, barring a few exceptions. The
correspondents scoring low in this stratum essentially had a weak
educational background. However, being physically weak makes them a
bit unconfident.
Moreover, having been relieved of their social responsibilities, these
people are more spiritually inclined by way indulgence in meditation,
yoga, visits to spiritual teachers, etc. It is also to be noted here that
such visits to spiritual teachers is found to be more popular in this
stratum than in any other stratum.
WORKING OF THE QUESTIONNAIRE
60 52
48.7
50 43.8 44.1
40 33
Score
30
20
10
0
Students Homemakers Service Professionals Retired
Class
Strata
From the above graph, it is clear that the retired people have
the highest spiritual intelligence (52), while students (33) are
the least scorers. Homemakers (43.8) and service class people
(44.1) score almost the same to fall in the medium SQ category.
The professionals (48.7), though fall in the medium category,
they miss the high SQ category by a whisker.
1. Meditation
Meditation is the cultivation of self awareness. In the meditative
process you learn about your self as you begin to realize the answers
the seven questions for yourself. Meditation will also help you restore
the ability to control your thoughts and feelings, sharpen your ability to
discern truth from illusion, and thereby make more intelligent choices.
2. Detached Observation
This is the ability to disengage from the world of action and interaction
outside your self, and to disengage from the world of thoughts and
feelings within your consciousness. It is not avoidance of either world,
but a way to see more clearly and therefore understand more deeply
what is actually happening. This practice is also essential in order not to
‘waste’ energy at mental and emotional levels, where much of your
tiredness has its origins.
3. Reflection
This involves taking time out on a daily basis to review and re-assess
past experiences and ‘insperiences’ of the interactions with others. This
allows the self/soul to build awareness of the connection between inner
world of thoughts and feelings and the outer world of action and the
consequences of those actions.
4. Connecting
There is a higher source of spiritual power and it is possible to connect
with that source and empower oneself. This accelerates the
developmental process increasing both the depth and breadth of your
spiritual intelligence. Energy absorbed from the highest source is
essential to clearing the inner clutter and to focus your consciousness.
Meditation is the preparation for this process of connecting.
5. Practice
New learning, new insights, new realisations are only theories and have
no power to change your life unless people are brought into action,
allowed to shape new behaviours, and then perfected in the process of
expression. Practical action is essential to sustaining the momentum of
developing spiritual intelligence.
6. Seeing
Spiritual vision is learning to see only the best in others and by doing so
empowering others to develop the best in themselves. From a spiritual
point of view seeing is creating – how you see the ‘other’ is how you will
create the other within you, which will be both a reflection of how you
see yourself at that moment and the quality of the energy you will then
give to them.
7. Serving
Being available for others and helping them develop their spiritual
intelligence is the highest form of service. The process of giving service
also enhances and sustains your own progress. The true intention of
service at any level arises from the true spiritual impulse of the heart. It
is the foundation of being human.
The more these methods are practiced the faster is the realisation of
one’s own self and hence deeper is the development of the spiritual
intelligence. Moreover, there are seven ways to build the spiritual
intelligence of a person. People are:
CONCLUSION
The conclusion from whole of the project has been drawn and shown in
the form of a comparison as below:
Without Spiritual Intelligence With Spiritual Intelligence
• People lose their sense of • People never lose their
BIBLIOGRAPHY
www.spiritualintelligenceunit.com
www.mindwisespiritualintelligence.com
www.wikipedia.org