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TATA INDICOM CUSTOMER RELATIONSHIP 1

MANAGEMENT
INTRODUCTION
•
• Telecommunication services and

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achieved competitive position
• Retaining their subscribers and
initiated CRM solutions
• Company understood the need of
quality customer services
• Acts as the backbone to major
corporates
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Do you use Tata Indicom service?

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For how long have you been using Tata
Indicom service?

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Ever had a call drop while due to faulty
network connection?

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Did u ever called Tata Indicom customer
care for your queries?

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How much time did they take to answer
your call?

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H ow m u ch tim e did th ey take to resolve
your queries?

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Is your problem solved at the first meeting?

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Were you satisfied by their response?

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How do rate the following service provider
according to their customer service?

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• Customer Relationship
Council 
Managing Director, Mr Anil Sardana
•

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• CRC will meet once every four months.
• MD also sought feedback from the ECMs .
•

• Provide insights into competitive activity.

•

• Suggest new customer service initiatives

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OBJECTIVES:
• Ensure that customers could access and get
information about various services easily.
•

• Provide quick and accurate resolution of

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customer requests.
•

• Meet all the commitments.

•

• Get things right the first time, all the time.

•

• Constantly find ways to reduce costs and

increase productivity to generate and safeguard
company revenues and profitability.
•

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• Ensure that every interaction with the customer
results in delight, produces joy and enhances
the customer's relationship with TTSL.
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THANK YOU!!!!

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