Metrics

Mike & Liesel AR > 90 Days ($473K @ Reduce April 15, 2010
Mar 31 less NWT and from
$50K) $473K Theme
to
under
(Quarter/Annual)
Operational $100K

Objectives Financials Released Day 9

Timely to Leadership
AugustJune 30,
Deadline
2010

Deliver Bank Package Month Measurable Target/Critical

Quarterly Corporate Goals Timely / Board Package End / 5 #
Days
Prior to
Cash Increase 200 seats
Meetin
$300K/mon
g
th

Revenue

Expenses
Business Metrics will be Corporate Theme Name
New seats reported on a monthly basis on
your scorecard: They are a small
EBITDA number of meaningful, quantifiable EMR Seats
and crucial indicators of success for
your department for the current
fiscal quarter. They are what you
use to measure your business.

Quarterly Departmental
Scoreboard Design
Goals

G&A Expense $
(excludes office
supplies and postage
costs for RCM, RM and
NHA)

Departmental Goals: Are one or

two meaningful, quantifiable and
crucial objectives for your
department for the current fiscal
quarter. Achievement of these goals
will directly contribute to corporate
goals for the same period.

Departmental Business
 2

3
Celebration Quarterly Rocks
4

Departmental Who
Priorities
1 Raise $6.3M of Mike Personal Quarterly Due
bank and other
Reward Priorities
capital (Apr 22)
Done!!
1 (see departmental
2 Transition banking Liesel/Rachanpriorities)
arrangements to a
2
Comerica (June 15)
3
3 Complete IFRS Liesel/Rachan
component a 4
evaluations (June
30) 5

4 Review key policies Liesel/ 6

for GAAP to IFRS
transition period Rachana
(June 30)

5 Decision regarding Mike/Liesel

tax compliance firm
Departmental (May 7)
Accountability
6 Settle outstanding Mike
NWT matter (May
31)

7 Complete budget Mike/Liesel

process (April 30)

8 Determine timeline Mike/Liesel

and key decision
dates on NS
contract; identify
vendors to engage
with (May 31)

9 List Cambridge Mike

facility for sublease
(May 15)

1 IR strategy / Mike
0 utilization of
Equicom

Rock Metrics Goal

1